Air India Express Complaints & Reviews

I have booked one ticket in online for my wife on Nov 04 2010(PNR : IX[protected]. After booking i have added seat 2F for that ticket. Big surprise is while boarding one of air India staff assigned 18A seat to that ticket. Due to some urgency my wife couldn't check boarding pass while check in time. She noticed the same while entering into the flight. And she informed the same to one of the air hostess. That staff replayed that there is...

Dear Sir/ Madam,

I purchase ticket from Air India Express web site to travel from Sharjah to Kozhikode on 8th August 2010. When I reach the air port I knowing that the flight is cancelled. There was no priour information there are more than hundreds of peoples in same venue with facing the same. It cause me some ecnomical and more personal losses as especially I am going for just 6days. So please let me know can I file against...

On 21st August 2010, I have purchased throught Web of Air India Express (3) Tickets from Mumbai to Bahrain Sector, by paying throught my Visa Credit Card online.

On 25th August 2010, I have received a E-mail from Air India Express, saying that due to operation reason they have cancelled my flight date of travelling on 04 September 2010. Immediately I called to their office in Mumbai, where I was told that, to go to Air India...

I took the Madras Bombay flight on 13th Aug IX602. The schedule departure was 1000hrs. Boarding started at 0945hrs, till the flight took off at 1030hrs there was no AC inside the aircraft, we were continuously reassured by the steward that in the next 5-10minutes we would have AC on. In fact the passengers were sweating. It did not stop here, after we landed at 12noon at Bombay, taxied for about 10min, from 1210hrs to 1230hrs there was no...

A Doha-bound Air India flight’s departure here has been inordinately delayed due to "operational reasons" causing harassment to 160 passengers. Several passengers who are migrant workers said it was for them important to reach workplaces in time. "Majority of passengers booked for the flight were migrant workers in the Gulf. They might even lose the job if they fail to get to their workplace in time", one of the passengers...

I booked tickets for my Sister and Brother-in-law (Senior Citizen) on Air India Express IX 206 from Mumbai to Chennai on May 28, 2010. Flight was scheduled at 6 p.m. They reached airport at 4.30 pm. Air India annouced at 5 p.m. that flight is delay due to technical reason. Rescheduled for 9 p.m. Air India served water to all passengers. The situation was continued and all passengers were given some snacks at around 2 a.m. Today AirIndia...

dear sir,
i was delayed on my ticket booked with u on 18/04/2010 from delhi to amritsar. pnr no. so i cancelled that ticket from wher i booked i.e ARZOO.COM. but they are saying that ticket is showig status BOARDING.which should be NO SHOW.
so pls change that status and refund me the apllicable amount as quick as possible.
detail of ticket
Your Confirmation Code...

I have travelled to Trichy on 18th Feb 2010 by Air India Express Flight at 21.05 P.M. one of the air hostess behavior was very rude and absolutely not acceptable. She does not know how to speak to the passengers. She was shouting with passengers. It is happen to me also on same day. Please note that I am frequent flyer and also I have travelled many countries, this incident never happend to me.

Please take necessary action...

I booked tickets with AIR INDIA EXPRESS to fly from Lucknow to Delhi by flight IX 194 PNR- IX[protected]Eticket no- IX[protected] for 25 March 2008 and IX102D from Delhi to Mumbai PNR- IX[protected]Eticket no- IX[protected] for same date.

Unfortunately both the flights got canceled and as told by athourities at Lucknow that i am elgible for refund of whole amount but they could not provide me with a substitutution, they also confirmed...

Dear Sir :

I have purchased a ticket using credit card to travel from Calicut to Sharjah on 08th JAN 2010. On the 07th Jan when I contacted the Air India express office , they have informed that the flight has been cancelled and if I wish I can travel to Dubai using the same ticket and I was not willing to travel to Dubai . Since the flight has been cancelled I am eligible for the refund . Even after contacting several times...

Dear Sir/Madam,

I would like to lodge a complaint with you for justice and claim settlement.

I had booked an Air Ticket in Flight No.IX 194 for 9th of February, 2010 for LUCKNOW - DELHI Sector, which was schedule to depart from Lucknow at 4.35 A.M. morning. When myself with other co-passengers reached Lucknow yesternight to catch this flight, there was no information about the cancellation of this flight till...

I purchased Air India Express ticket from Alkhor tourist travel, Doha ,Qatar. It was Mumbai to Doha on 07 Jan 2010 . Flight was cancelled due to fog I understand . it is ok . when I asked for alternative solution Air india express mumbai said sorry you will get full refund from where you purchased and they showed me rules in the ticket and also said to read before you purchase tiket so I was convinced but now I WANT TO SAY I GOT REFUND AFTER...

Dear sir,

1. I was travelling Delhi-Amritsar on 01 Jan 2010, by Air India Express IX141 with scheduled depature time of 1200 Hrs. Before starting from my residence I checked with telephone enquiry of Air India at 1000 Hrs on day of journey, which confirmed that Deaparture on time.

2. On reaching IGI Terminal II at 10454 Hrs, Flight Status Board dislayed Depature "ON TIME", hence my family members...

My son, a student studying in Karnataka, traveled on 10th July by Air India Express Flight IX 390 to Mangalore from Kuwait . As usual we have been patronizing Air India for our travels to Mumbai, Mangalore since the last 15 years. On arrival the baggage did not arrive and a claim for lost baggage at the Mangalore airport was filed. For several days Air India personnel – either in Kuwait or in Mangalore could not trace the baggage neither...

We have received information from our principals (clients) about Air India Express charging fees for "Visa on arrival message"

This message is necessary in case the visas are stamped on arrival at the intended destination.

We feel this is illegal as no other airline that we have dealt with charges this.

Thanks.
Ram Verma
[protected]@ankitatravels.com...

Dear Sir
I booked air tickets in AIR INDIA EXPRESS for self and family to travel from UAE to India. This booking was done online using my credit card. After few days from the booking date I received an email from the customer service of AIR INDIA EXPRESS asking me to pay extra AED 45(UAE currency) per passenger. Now I book my ticket after comparing the fare with other airlines. So if this company charge me extra after the booking confirmation...

I went to Air India Express Dubai Airport Office to buy a ticket on emergecy basis. There the airport manager on duty Ms. Anita Shetty treated me very rudely. She don't have any manners to talk with the public. Whatever may be the situation, people on this post shoud not loose their temper. I wrote to Air India Express but they are least bothered to respond. Only she is substantiating her action. I think even Air India Express will not...

It is really a big shock to know that now airports are also not safe for the passengers and their baggages.On 3rd April I got down at Calicut but I didn't get my baggages on that particular day.After calling and complaining a lot of times they responded.I got my baggages on 10th but I was shocked to see that my bag was tore and all expensive things were taken away. All those things and gifts I bought for my sister who was going to get...

I would like to post a complaint against Air India Express on the troubles my family had gone through when they were flying from Kozhikode to Bahrain on Air India Express flight IX473 on 29th August 2008.

PNR number IX03612850 and passenger names are Leeba Balachandran (my wife) and Parvathi Prajeesh (my daughter)

I have made web booking (on confirm basis) well in advance and e-tickets were issued. But when reached...

I made on-line booking using my SBI Credit card [protected] on 23.5.07 for return trip to Colombo by Air India for Mr. Pranav Dheeraj Gundlapalle (my son). The ref number is PNR IXO 1729226

I had cancelled the booking on 31st May. I understand from SBI Cards that they are not in receipt of refund for the cancellation.

Details of the booking:

Due to problem in computer...