Air India Express Complaints & Reviews

Air India Express — non loading of baggage of all the passengers

I came by the same Air India Express flight (IX- 931) on 11 th June 2011, Singapore to Kolkata). The airlines didn't load the baggage of a single passenger from Singapore. Is it a mistake or is it a crime? Sample this...Their staff didnt come down for 1 hour and all the passengers complained to the on duty -airport manager...Despite the manager calling them, they took 1 hour to come and we were left at the mercy of our incompetent government officials. They didn't load the wheel chairs of the disabled passengers also. Its a criminal offense on their part!!! And most probably DGCA is hand in glove with them as this is a frequent occurrence with this particular air lines but no action is being taken against them. The only reason this is happening is because these useless government service guys know that they will not be thrown out of office even if they kill somebody.I had to proceed to Guwahati for my onward journey and i wont be surprised if i have to go back to Kolkata to collect the baggage ...most importantly paying from my own pocket. The people involved from top to bottom should be sent to jail the way Kalmadi and his team of thieves are sent to jail... please support this campaign against Air India Express...atleast remove the suffix 'India' from it as i being a law abiding citizen of Indian republic I feel deeply hurt and disturbed with this CRIME.

Pritam

This is Noor Mohamed, Husband of Mrs. Samira Banu Noor Mohamed holder of Indian Passport No. H5796642.

This is for your kind information that my wife Mrs. Samira Banu Noor Mohamed has lost his luggage while returning from Dubai to

Tiruchirappalli via chennai on Air India Express flight No. IX-6122 on[protected]. She was travelling along with our 4 years old daughter

Ms. Musfira.

She was carrying a hand baggage of weight 14kg which contains both their belongings. Before boarding the flight one of the Air India staff
requested her to hand over the hand baggage so that he/she put that in luggage section instead of carrying. The Air India staff have given my wife
a luggage tag. Once they reach Tiruchirrappalli she could not find this particular luggage. She is not the only passenger who lost his luggage, there are many passengers who lost their luggage too. One of the Air India staff at Tiruchirappalli requested to hand over the luggage tag inorder to trace it.

He also gave us an official receipt for the same. While handing over the luggage tag my wife shocked to see that the name written on her luggage tag is wrong. Tag No. EY641869 with a passenger name Mr. Muthusamy. My wife is a first time flyer and she could not noticed it.

After so many follow ups we could not get any proper responce from the Tiruchirappalli Airport office. Almost 14 days has been passed away.
What i can say is that they are least bothered. The blue colour trolley bag contains new dresses, my daughter medical records, original sworn
affidavit taken from Dubai consulate general office (belongs to my cousin).

I am submitting this complaint hoping that some one will take appropriate action and help us in finding our luggage.


Passenger Name: Mrs. Samira Banu Noor Mohamed
Passport Number: H5796642
Air India Express Flight No. IX-6122 (From Dubai to Tiruchirappalli via Chennai)
Travel Date:[protected]
Luggage Tag Number: EY641869 (with wrong name Mr. Muthusamy)

If you have any clarification please contact my wife on her mobile No. [protected], Landline Number: +[protected].


Thanking you.

Yours Sincerely,

Noor Mohamed
Dubai
Mobile Number: [protected]

Hello,
Every one I like to inform every one and also like to raise a complain all the passenger who travel By AIR INDIA EXPRESS, I had a bad experience when I was traveling From Mangalore to Doha With My wife and my child, the staff are so rude and lot of harassments from staff till the security in the Mangalore Air Port, trying to open all the baggage’s creating problems to the passengers unnecessarily without any strong reasons, its has been noticed that the new ways to make money is that for access baggage weight where thy have the electronic weigh machine is to 5kgs More then the normal, usually we weigh our baggage’s from our manual weigh machine, which may have some error, considering this and taking this point in mind we reduce our things much more then the luggage allowance to avoid the charge of access luggage, but still every one find the weight more then what they expect, so the Air Port make a good profit of this charging Rs. 475/- per kg, and next thing is that after boarding the flight they don’t provide any kind of food or a glass water for hours after the take up where we find and face tuff time due to the flight is at 7Am and we had to report to the Airport at 5Am without having a proper breakfast, mean while I would like to tell you that I had booked my flight at 8 Am and at last movement I was lucky enough to know that have called me and informed me the flight time has changed to7 Am or else it would be another problem that i may miss the flight, later one board the seats of the flight is such a bad condition that we cannot even lean back, , traveling for hours its normal that passengers may need some entertainment for getting bored, but in this flight they take another advantage of the passeager to make money that is the drop down the TV screen with a movie which is of their own choice and each TV provided for 2 passengers where it cant even watched properly with fading effect on it, and try to sell the headphones to hear the Audio of the movie, and this headphones are waste after they use in in the aircraft because its not useful for any audio equipment, later on the food supplied is not even worth for animals to eat, such kind of food are supplied for passengers, were I noticed everything is returned back to dustbin when gathering back, After that comes liquors for selling like whisky wine bear etc to make again some bossiness in the board, The Airlines are taking advantage as there are no other international flights from Mangalore where the passengers are helpless and forced to take a direct flight from Mangalore. This flights does not have any accurate timings and can change their timings at anytime, more over flights also can cancel any movement and even refund not available so we can take any other flight to avoid delay even though the fault and delay is from their side. earlier I have noticed there were 2 flights in a week and now its 1 flight for a week witch is not reliable, the timings are very early morning which is makes in convince to all passengers who are traveling, The Air India Express is not bothered of giving a good service but trying to make Money and take advantage of the passengers who are helpless, and they say the flights are going in loss may be this is th reason they try to recover their loss in this kind of business, even though they don’t have any feelings of Air crash took place recently, and passengers traveling in this are flying with risk, comparing to this I really appreciate Emirates Airlines which I use to fly from Bangalore to Doha, Via Dubai, but I do enjoy the good service, I had 8Kgs of access baggage were I was not charged any this extra for this due to the kindness of the airlines, the baggage allowance was 30Kg and the Hand bag allowance was 7kgs, and the cabin crew I found were polite too, the food was excellent, and they had provide a free TV to each seat in front of the passengers with a control box hanging were we can select movie, songs and games to kind along with a free head phones, there was also a night lamp where we can use it for our convenience, tea coffee are provide to everyone on request any time when they needed it, they also provide toys, color pencil blankets to kids and children with some special gifts which makes children happy to enjoy the journey, it was said Emirates Airline gets Award every year for the best service and performance, but just I had taken a chance in the Indian Express that to avoid traveling to Bangalore to take this fight, that was a mistake I had made and faced this problem, or else traveling to Bangalore is not so tuff as there are more then 400 luxury super delux AC buss Pvt and Govt, every day too and fro, where we don’t even find tired after a sleep in the sleeper coach and next morning reaching to Bangalore, Airport busses are available from the buss stop which makes passengers convenient, and the New Bangalore International Airport is excellent comparing to Mangalore Airport, so I request and cooperate all who have gone thorough this problems and also join hands to teach them a lesson, that the Airlines are for the service of People and its not that the People are here to give them business and take advantages of them, And stop to put an end to this Monkey Business.

PNB:- Pleas add coments if any of you have gone with any kind of problems by this Airlines
Thank You

Hello,
Every one I like to inform every one and also like to raise a complain all the passenger who travel By AIR INDIA EXPRESS, I had a bad experience when I was traveling From Mangalore to Doha With My wife and my child, the staff are so rude and lot of harassments from staff till the security in the Mangalore Air Port, trying to open all the baggage’s creating problems to the passengers unnecessarily without any strong reasons, its has been noticed that the new ways to make money is that for access baggage weight where thy have the electronic weigh machine is to 5kgs More then the normal, usually we weigh our baggage’s from our manual weigh machine, which may have some error, considering this and taking this point in mind we reduce our things much more then the luggage allowance to avoid the charge of access luggage, but still every one find the weight more then what they expect, so the Air Port make a good profit of this charging Rs. 475/- per kg, and next thing is that after boarding the flight they don’t provide any kind of food or a glass water for hours after the take up where we find and face tuff time due to the flight is at 7Am and we had to report to the Airport at 5Am without having a proper breakfast, mean while I would like to tell you that I had booked my flight at 8 Am and at last movement I was lucky enough to know that have called me and informed me the flight time has changed to7 Am or else it would be another problem that i may miss the flight, later one board the seats of the flight is such a bad condition that we cannot even lean back, , traveling for hours its normal that passengers may need some entertainment for getting bored, but in this flight they take another advantage of the passeager to make money that is the drop down the TV screen with a movie which is of their own choice and each TV provided for 2 passengers where it cant even watched properly with fading effect on it, and try to sell the headphones to hear the Audio of the movie, and this headphones are waste after they use in in the aircraft because its not useful for any audio equipment, later on the food supplied is not even worth for animals to eat, such kind of food are supplied for passengers, were I noticed everything is returned back to dustbin when gathering back, After that comes liquors for selling like whisky wine bear etc to make again some bossiness in the board, The Airlines are taking advantage as there are no other international flights from Mangalore where the passengers are helpless and forced to take a direct flight from Mangalore. This flights does not have any accurate timings and can change their timings at anytime, more over flights also can cancel any movement and even refund not available so we can take any other flight to avoid delay even though the fault and delay is from their side. earlier I have noticed there were 2 flights in a week and now its 1 flight for a week witch is not reliable, the timings are very early morning which is makes in convince to all passengers who are traveling, The Air India Express is not bothered of giving a good service but trying to make Money and take advantage of the passengers who are helpless, and they say the flights are going in loss may be this is th reason they try to recover their loss in this kind of business, even though they don’t have any feelings of Air crash took place recently, and passengers traveling in this are flying with risk, comparing to this I really appreciate Emirates Airlines which I use to fly from Bangalore to Doha, Via Dubai, but I do enjoy the good service, I had 8Kgs of access baggage were I was not charged any this extra for this due to the kindness of the airlines, the baggage allowance was 30Kg and the Hand bag allowance was 7kgs, and the cabin crew I found were polite too, the food was excellent, and they had provide a free TV to each seat in front of the passengers with a control box hanging were we can select movie, songs and games to kind along with a free head phones, there was also a night lamp where we can use it for our convenience, tea coffee are provide to everyone on request any time when they needed it, they also provide toys, color pencil blankets to kids and children with some special gifts which makes children happy to enjoy the journey, it was said Emirates Airline gets Award every year for the best service and performance, but just I had taken a chance in the Indian Express that to avoid traveling to Bangalore to take this fight, that was a mistake I had made and faced this problem, or else traveling to Bangalore is not so tuff as there are more then 400 luxury super delux AC buss Pvt and Govt, every day too and fro, where we don’t even find tired after a sleep in the sleeper coach and next morning reaching to Bangalore, Airport busses are available from the buss stop which makes passengers convenient, and the New Bangalore International Airport is excellent comparing to Mangalore Airport, so I request and cooperate all who have gone thorough this problems and also join hands to teach them a lesson, that the Airlines are for the service of People and its not that the People are here to give them business and take advantages of them, And stop to put an end to this Monkey Business.

PNB:- Pleas add coments if any of you have gone with any kind of problems by this Airlines
Thank You

Hello,
Every one I like to inform every one and also like to raise a complain all the passenger who travel By AIR INDIA EXPRESS, I had a bad experience when I was traveling From Mangalore to Doha With My wife and my child, the staff are so rude and lot of harassments from staff till the security in the Mangalore Air Port, trying to open all the baggage’s creating problems to the passengers unnecessarily without any strong reasons, its has been noticed that the new ways to make money is that for access baggage weight where thy have the electronic weigh machine is to 5kgs More then the normal, usually we weigh our baggage’s from our manual weigh machine, which may have some error, considering this and taking this point in mind we reduce our things much more then the luggage allowance to avoid the charge of access luggage, but still every one find the weight more then what they expect, so the Air Port make a good profit of this charging Rs. 475/- per kg, and next thing is that after boarding the flight they don’t provide any kind of food or a glass water for hours after the take up where we find and face tuff time due to the flight is at 7Am and we had to report to the Airport at 5Am without having a proper breakfast, mean while I would like to tell you that I had booked my flight at 8 Am and at last movement I was lucky enough to know that have called me and informed me the flight time has changed to7 Am or else it would be another problem that i may miss the flight, later one board the seats of the flight is such a bad condition that we cannot even lean back, , traveling for hours its normal that passengers may need some entertainment for getting bored, but in this flight they take another advantage of the passeager to make money that is the drop down the TV screen with a movie which is of their own choice and each TV provided for 2 passengers where it cant even watched properly with fading effect on it, and try to sell the headphones to hear the Audio of the movie, and this headphones are waste after they use in in the aircraft because its not useful for any audio equipment, later on the food supplied is not even worth for animals to eat, such kind of food are supplied for passengers, were I noticed everything is returned back to dustbin when gathering back, After that comes liquors for selling like whisky wine bear etc to make again some bossiness in the board, The Airlines are taking advantage as there are no other international flights from Mangalore where the passengers are helpless and forced to take a direct flight from Mangalore. This flights does not have any accurate timings and can change their timings at anytime, more over flights also can cancel any movement and even refund not available so we can take any other flight to avoid delay even though the fault and delay is from their side. earlier I have noticed there were 2 flights in a week and now its 1 flight for a week witch is not reliable, the timings are very early morning which is makes in convince to all passengers who are traveling, The Air India Express is not bothered of giving a good service but trying to make Money and take advantage of the passengers who are helpless, and they say the flights are going in loss may be this is th reason they try to recover their loss in this kind of business, even though they don’t have any feelings of Air crash took place recently, and passengers traveling in this are flying with risk, comparing to this I really appreciate Emirates Airlines which I use to fly from Bangalore to Doha, Via Dubai, but I do enjoy the good service, I had 8Kgs of access baggage were I was not charged any this extra for this due to the kindness of the airlines, the baggage allowance was 30Kg and the Hand bag allowance was 7kgs, and the cabin crew I found were polite too, the food was excellent, and they had provide a free TV to each seat in front of the passengers with a control box hanging were we can select movie, songs and games to kind along with a free head phones, there was also a night lamp where we can use it for our convenience, tea coffee are provide to everyone on request any time when they needed it, they also provide toys, color pencil blankets to kids and children with some special gifts which makes children happy to enjoy the journey, it was said Emirates Airline gets Award every year for the best service and performance, but just I had taken a chance in the Indian Express that to avoid traveling to Bangalore to take this fight, that was a mistake I had made and faced this problem, or else traveling to Bangalore is not so tuff as there are more then 400 luxury super delux AC buss Pvt and Govt, every day too and fro, where we don’t even find tired after a sleep in the sleeper coach and next morning reaching to Bangalore, Airport busses are available from the buss stop which makes passengers convenient, and the New Bangalore International Airport is excellent comparing to Mangalore Airport, so I request and cooperate all who have gone thorough this problems and also join hands to teach them a lesson, that the Airlines are for the service of People and its not that the People are here to give them business and take advantages of them, And stop to put an end to this Monkey Business.

PNB:- Pleas add coments if any of you have gone with any kind of problems by this Airlines
Thank You

I had booked a ticket in Air India Express IX506 departing from Trivandrum on 14th June 2014 at 10pm to Chennai for my mother. But at 9 pm, the passengers were informed that there is a delay in the departure and expected to depart at 11.30 pm. But till 11.30 pm there was no information and we contacted the airindia express' customer support number they do not have any information regarding that. When called the airport officials at Trivandrum, they said the flight is departed at 11.30pm from chennai to Trivandrum and it will depart back from Trivandrum at 12.30 am. But at 12.30am, since there was no information, we had called the airport officials again and they said it is cancelled due to shortage of crew members. But still, after that till now (1.30 am), no information from the Air India express officials regarding the alternative arrangements. Very irresponsible they are. My old mother travelling alone, waiting the whole night in the airport without any clear information on what to do further, is quite stressful. Air India Express has to take the whole responsibility for the inconvenience caused and do the needful

I came by the same Air India Express flight (IX- 931) the very next day (11 th June 2011, Singapore to Kolkata) and this time its not 50 % ... its 100 %...they didn't load the baggage of a single passenger from Singapore. Is it a mistake or is it a crime? Sample this...Their staff didnt come down for 1 hour and all the passengers complained to the on duty -airport manager...Despite the manager calling them, they took 1 hour to come and we were left at the mercy of our incompetent government officials. They didn't load the wheel chairs of the disabled passengers also. Its a criminal offense on their part!!! And most probably DGCA is hand in glove with them as this is a frequent occurrence with this particular air lines but no action is being taken against them. The only reason this is happening is because these useless government service guys know that they will not be thrown out of office even if they kill somebody.I had to proceed to Guwahati for my onward journey and i wont be surprised if i have to go back to Kolkata to collect the baggage ...most importantly paying from my own pocket. The people involved from top to bottom should be sent to jail the way Kalmadi and his team of thieves are sent to jail... please support this campaign against Air India Express...atleast remove the suffix 'India' from it as i being a law abiding citizen of Indian republic I feel deeply hurt and disturbed with this CRIME.

Pritam

Air India Express — refund of cancelled web-ticket

Kindly expedite refund of my cancelled web-ticket N9FVGK. Details are as given below:

Passenger: Mini Jamal
From DMM to COK,
Date 01-Jun-2012,
Flt # IX-482.

There is no response inspite of repeated reminders to [protected]@airindiaexpress.in

Air India Express — Missed Laguage

My brother loss his luggage on his travel from kozhikode-sharjah on 5th April from kozhikode 14.30-17.00 landing in sharjah flight number IX 351, luggage number AI291014 ( Air India Express)..So please kindly try to Search Sir...

Hello,
Every one I like to inform every one and also like to raise a complain all the passenger who travel By AIR INDIA EXPRESS, I had a bad experience when I was traveling From Mangalore to Doha With My wife and my child, the staff are so rude and lot of harassments from staff till the security in the Mangalore Air Port, trying to open all the baggage’s creating problems to the passengers unnecessarily without any strong reasons, its has been noticed that the new ways to make money is that for access baggage weight where thy have the electronic weigh machine is to 5kgs More then the normal, usually we weigh our baggage’s from our manual weigh machine, which may have some error, considering this and taking this point in mind we reduce our things much more then the luggage allowance to avoid the charge of access luggage, but still every one find the weight more then what they expect, so the Air Port make a good profit of this charging Rs. 475/- per kg, and next thing is that after boarding the flight they don’t provide any kind of food or a glass water for hours after the take up where we find and face tuff time due to the flight is at 7Am and we had to report to the Airport at 5Am without having a proper breakfast, mean while I would like to tell you that I had booked my flight at 8 Am and at last movement I was lucky enough to know that have called me and informed me the flight time has changed to7 Am or else it would be another problem that i may miss the flight, later one board the seats of the flight is such a bad condition that we cannot even lean back, , traveling for hours its normal that passengers may need some entertainment for getting bored, but in this flight they take another advantage of the passeager to make money that is the drop down the TV screen with a movie which is of their own choice and each TV provided for 2 passengers where it cant even watched properly with fading effect on it, and try to sell the headphones to hear the Audio of the movie, and this headphones are waste after they use in in the aircraft because its not useful for any audio equipment, later on the food supplied is not even worth for animals to eat, such kind of food are supplied for passengers, were I noticed everything is returned back to dustbin when gathering back, After that comes liquors for selling like whisky wine bear etc to make again some bossiness in the board, The Airlines are taking advantage as there are no other international flights from Mangalore where the passengers are helpless and forced to take a direct flight from Mangalore. This flights does not have any accurate timings and can change their timings at anytime, more over flights also can cancel any movement and even refund not available so we can take any other flight to avoid delay even though the fault and delay is from their side. earlier I have noticed there were 2 flights in a week and now its 1 flight for a week witch is not reliable, the timings are very early morning which is makes in convince to all passengers who are traveling, The Air India Express is not bothered of giving a good service but trying to make Money and take advantage of the passengers who are helpless, and they say the flights are going in loss may be this is th reason they try to recover their loss in this kind of business, even though they don’t have any feelings of Air crash took place recently, and passengers traveling in this are flying with risk, comparing to this I really appreciate Emirates Airlines which I use to fly from Bangalore to Doha, Via Dubai, but I do enjoy the good service, I had 8Kgs of access baggage were I was not charged any this extra for this due to the kindness of the airlines, the baggage allowance was 30Kg and the Hand bag allowance was 7kgs, and the cabin crew I found were polite too, the food was excellent, and they had provide a free TV to each seat in front of the passengers with a control box hanging were we can select movie, songs and games to kind along with a free head phones, there was also a night lamp where we can use it for our convenience, tea coffee are provide to everyone on request any time when they needed it, they also provide toys, color pencil blankets to kids and children with some special gifts which makes children happy to enjoy the journey, it was said Emirates Airline gets Award every year for the best service and performance, but just I had taken a chance in the Indian Express that to avoid traveling to Bangalore to take this fight, that was a mistake I had made and faced this problem, or else traveling to Bangalore is not so tuff as there are more then 400 luxury super delux AC buss Pvt and Govt, every day too and fro, where we don’t even find tired after a sleep in the sleeper coach and next morning reaching to Bangalore, Airport busses are available from the buss stop which makes passengers convenient, and the New Bangalore International Airport is excellent comparing to Mangalore Airport, so I request and cooperate all who have gone thorough this problems and also join hands to teach them a lesson, that the Airlines are for the service of People and its not that the People are here to give them business and take advantages of them, And stop to put an end to this Monkey Business.

PNB:- Pleas add coments if any of you have gone with any kind of problems by this Airlines
Thank You

Dear sir/madam,
I am Dr Rakesh Kumar I was booked on AI20 from Delhi to Kolkota on 15th June 2014.
by 14:15 flight I booked my ticket on 22may 2014 so that later on there is no problem with flight.

On 15th of June I reached much before time at the airport and I was denied boarding on this flight. I just don't under stand why i was denied boarding I was given simple answer by the desk people that the flight is overbooked.

Then I asked for compensation since they booked me on 17:00 Hrs flight.
I am a scientist by profession. last night I slept late after finishing the experiment and later I missed the experimental meeting since I rushed to airport to catch the 14:15 flight.

and then Air India employee's simply tell you that flight is over booked and you are booked on next flight.
This is too much.Over that no one is entertaining you and there is no compensation.

I request who ever reads this email or complaint of mine. To compensate for the delay in flight and loss of manly hours of a scientist.

My TKT no was[protected].

I request you to take this matter seriously.

I returned to delhi on 1st I has no good access of Internet at Kolkota and I was ill for last few days.
That is why I am lodging the complaint now.

also attached is the acceptance latter of your own duty manager.

Regards
Rakesh Kumar

Fit in food

On 25.04.2014 Air India express flight IX 193 from Dubai to Lucknow there was a fly in food when referred to cabin crew they told it is a budget airline and these things are normal.