Air India Express Complaints & Reviews

Hi Team, I had lost my 2 baggages while travelling along with my family on Air India International Flight from London to Hyderabad (Via Delhi) on 1st June 2014..I was travelling back to Hyderabad on behalf of my employer Tata Consultancy Limited (TCS). I had raised lost baggage request at Hyderabad (File no - 44981 ) TICKET NUMBER : ETKT 098 [protected] Flight details - AI 112 from London Heathrow to New Delhi on 31st May AI 126 from New Delhi to Hyderabad on 1st June. I have been following Lost Baggage Hyderabad team and had received mail on 1st August to submit the claim documents (though technically compensation process should have started in 21 days). I had submitted all the required documents, but till now the compensation process is NOT yet complete. Also i am following up to the Lost Baggage Hyderabad team(almost on a daily basis), but i am not getting any proper response. This baggage's being lost on an international travel, ideally the response should have been appropriate to go through the process.But till now i have NOT received a single SMS/CALL/EMAIL regarding status of my compensation process. Its almost around 6 months now, requesting you to please have a look and escalate the process so that i get compensated adequately for my lost belongings as well as un-necessary delay in my approval. Thanks, Syed Rizvi [protected]

Dear sir my name is sukhpreet singh . I travelled by flight -AI 123 air india limited 19 december 2014 delhi to milan. i missing my dipostive bagges . please sir identifiy my bagges and contact me [protected] and my brother no[protected] . i heartly thankful

Dear sir, I am traveling on 13/12/2014 flight no IX 244 Doha to mangalore . I missed my trolley, my important certificates ( sslc, plus2, degree, I'd card, Adar card, marriage certificate, birth certificate, bank pass book, cheque book, pan card, driving license, atm card etc.. ) are inside the trolley. Please send reply .

Sirs/Madam, I travelled with my family (2A+2C) from COK to SLL via TRV on 1st of Jan.'15. The check-in counter staff (traffic assistant) was not at all behaving good ! She treated us very badly ! I spoke to the airport (IX) manager about this matter but seems there was no use. Flight # IX 403 COK-TRV scheduled dep. at 09:25 on 01.01.2015, but there was delay almost 2 and half hours ! No body was there in the desk to attend our queries. No proper announcement about the delay ! No food or snacks were served at airport and even in the aircraft ! We reached TRV at 12:20 noon till that time. At least they should have provided some snacks at TRV airport ! The same aircraft was used till SLL. However, we all on-boarded passengers to SLL were asked to get out of the aircraft with our hand baggage's with infants/children and simply there was an another screening of our hand baggage's and changes of tag ! Is this formalities really required since the scheduled departures is already delay ?? From TRV to SLL flight # IX 543, they served JUNK food ! The menu was some veg briyani with veg curry ! It was already spoiled ! All o[censored]s vomited especially myself was vomited once get out of the aircraft at destination! As a Indian, it's my wish to travel with India's national carrier! But with this inexperienced staff and the facilities provided us was unforgettable. We really need to rethink about our future travel with this poor serviced airline! I also strongly recommend to my friends and readers of this news, please do not even try to travel this airline anymore! Thanking you, Ka.Radha

My dad needed wheel chair assistance during the travel, and he was given the service by a person at New Delhi Airport as he got off the Plane at New Delhi Airport. As this man was taking my dad towards immigration counter, he told my dad to wait halfway through and left my dad by himself. This man disappeared and didn’t returned for more than 45 minutes, my dad who can barely walk and specially tired after a long 12 hours flight from Sydney had to seek help from people passing though. Luckily some ground staff saw that and arranged for help and finally my dad got through all this mess. Please advise me what actions you are taking against this person who let my dad half way through. I heard a lot about bad service of Air India and have experienced it too. I need to know full details of this man too. Is this the way you treat elderly people, I am sure lot other people should know about this through electronic and social media and should stay away from Air India’s bad services

Hi, On 28 sep, 2014 i took flight from Delhi Indira Gandhi International Airport for Fiumicino (Rome), Flight no. AI 123. . When i arrived at ITALY airport (Fiumicino Airport) on 28 SEP. my one luggage was lost. In my bag i have my important documents as well as my summer and winter wears. i also comlaint at FIUMICINO Airport but they didn't respond. Almost three months gone but there is no response from either side. I call almost 5- 6 times a day but they didn't pick my phone. Please email me if you want more details for further process. Date of departure - 28 sep, 2014 My flight - AI 123 FCO 122 Name SANJEEV RANA

Hi, I am Nupur Gupta from Hyderabad. I have travelled from Delhi to Hyderabad on 04.12.2014 by Air India Express flight AI 126 from IGIA New Delhi T3. But untill now my luggage is not delivered. I have repeatedly contacted your local office at Hyderabad airport, and even they couldnt confirm when it will be delivered. My baggage numbers are AI691606-File reference-HYDAI48115. Please help me to get my baggage back. My contact details are [protected]@gmail.com Ph: +91 [protected]

Respected Sir/Madam,

I am RAJESH ERINJIKKOVIL, booked the Air ticket Round trip SHARJAH - KOZHIKKODE for two persons in the date of[protected] to[protected] on yesterday[protected] through Cleartrip.ae via my Email ID [protected]@yahoo.co.in. The ticket is confirmed and the Trip ID is [protected]. Flight details is Air India Express IX354 SHJ 10:25 - 15:45 CCJ in the date of[protected]. and Air India Express IX351 CCJ 07:05 - 09:35 SHJ in the date of[protected].

During the booking time I entered all the details and Credit card details also, then the cleartrip site showing visa verification process while taken more than 10 minutes. During that time One person contact me from Cleartrip of the number [protected] to My mobile number [protected]. He told me the internet showing some error and he himself continue the booking; and follow the instruction and give the Credit card details through my mobile number [protected].

The ticket is confirmed and I got 2 email of the above mentioned dated Air ticket with same Trip ID from Cleartrip.com. The ticket details and Trip ID is same of both emails and Unfortunately the cash amount AED-2812/- deducted two times. The total deduction amount is AED-5624/- for only One round trip of two persons.

I plead you to cancel one deduction amount of AED-2812/- and please refund in to the same Credit card as soon as you possible. Please do the needful and help me to avoid loosing the money.


Thanking you,

Place : Masafi - Fujairah Your's faithfully,

Date :[protected] RAJESH ERINJIKKOVIL

To DATE: 27/11/2014 The Manager Air India Express India Sub: Compliant Dear Sir/ Madam This is our ticket reference number RJG3BG (MR.RAMAN DIVAKARAN) & Z3BX0C (KELAN RAMAKRISHNAN) travel on 21.11.2014 in Mangalore Airport to Dubai Intl Airport. I reached the airport 1 hour 15 minutes before. I enter the Airport, the counter is closed. I requested to the counter staff, he forward us to Air India Express coordinator Mr.Sajith Thomas. I explained our situation to Mr. Sajith and he did not support us to travel. I got shouting and insulting from the responsible person. On the same day I deposit a compliant in complaint box and I didn’t get any reply from your side. I have more than 30 years of travelling experience to my life. Most of the time I prefer only Air India & Air India Express for travelling. This is happening in the first time. Our travelling distance from home to Mangalore Airport is two hours. I leave from my home at 05:00 pm, unfortunately on the way some accident is happened on the road, that why I delayed to reached the Airport. Here with I attaching our Vehicle Parking Ticket Receipt copy with this mail.I have in touch with my family in UAE. They purchased the next day Morning Flight Ticket from UAE and send it to me by mail. The Ticket Reference No: FQLZ96. We wait 10 and half hours more in the Airport, Physically and mentally we’re tired and my family also worried at home in here. So kindly need a solution for this matter and refund the full amount of our return ticket. I am waiting for your positive reply. Yours truly RAMAN DIVAKARAN RAMAKRISHNAN KELAN [protected]@gmail.com

Dear Sir/Madam, Even after so many emails and verbal complaints through customer care air india express, my refund money QAR 880.62 is not yet credited to my credit card . Now a days not even replay from customer care. Air India Express PNR: NT0H66 880.68 QAR Approved 059391 Best Regards, Liju Mundumannil Anand. +[protected]

Sir, 1. reference is made to my booking, details are as follows Booking reference no (PNR): ZDZPB Web Reference: AIBE14199085 Ticket No. 098-[protected] 2. I got the ticket cancelled at AI ticket counter, IGI airport on 09 Oct 14. 2. However, no refund is made to me till date. It is requested that refund may please be credited to my account at the early as possible. Thanking you Anand Kumar Prasad [protected]

Respeact sir. Today i am cancel by representative sujoy biswash two passenger tickit pnr no HQFP4 cancelation total charge cutting 1500 per person (1500*2person=3000 total). but yatra customer care didnot agree that.they are saying air india charge 3158*2=6316total. requesting you please give the exact figur what is you charge of my ticket. regards sibsankarbhunia [protected]@gmail.com

My family had a very unfortunate experience of travelling in Air India Express from Dubai and back. They are frequent travellers on this airline. The seats are worse than the seats in a rickety roadways bus or a local train. This is shameful for a reputed company like Air India that it can not provide a decent seat to its passengers when it is charging equivalent to other airlines on that sector. Travelling on these horrible seats, which dont have any cushion, gives backache to the travellers spoiling the entire journey. Hope a thought is given to this aspect, otherwise I will take this matter to the higher authorities and even to Ministry.

My family and I, boarded our flight AI-975 on 20th of October, 2014, from Chennai (MAA) to Goa (GOI). On reaching Goa, we found that one of our luggage has been misplaced with someone else's. But the tag number (RD25WHX) and TC (AI542924) was correct. It just wasn't our bag. So, we complained to the respected authority in GOA and filed a PROPERTY IRREGULARITY REPORT (PIR). We later realized that, in one of the AIR INDIA counters in Chennai airport, we were asked to leave after we had checked in our main luggage during the check-in. [ The respected person AIR INDIA official asked us to leave before he would put the tags on our bags. He called the next person in line to come ahead for check-in. So, that AIR INDIA official has put one of our tags on his bag and his bag on ours'. ] We also realized that passengers for another flight to SHARJAH were also boarding. After realizing this, we called the AIR INDIA authorities in Chennai and Goa and we clearly explained the situation to them. They weren't responsive at all. They were just blaming the responsibility on each other. And, every time we called, a new official answered the phone and we had to explain the whole situation once again. There wasn't any progress at all. Alas, we got hold of Mr.Mahadev, an AIR INDIA official of Goa. To our burden, he wasn't available most of the time. After so many calls being made to AIR INDIA ( chennai and goa ) by us for the past three days, one of the Chennai officials tracked our bag in Sharjah which was under the name 'DANDAPANI RAVINDRAN' and he asked us to follow this up with the Goa officials. We told this information to the Goa officials and there weren't any response. We were told to wait for Mr.Mahadev, who wasn't available. They didn't pick up our calls most of the time. So, we got hold of Mr.Mahadev in the Goa airport. He told us that we would get our baggage two days later. It was four days since we lost our bag and two days since we told them that the bag has been tracked. If they were responsible enough, they could have got our bag the next day after the bag was tracked. But, still the bag hasn't reached us. We are totally disappointed on the Air India officials. They could have been more careful, prudent, responsible and responsive. The whole trip was a blunder because of this mistake and we regret traveling in AIR INDIA. Baggage details : name: NAGAPPAN / ALAGUIUE ticket no: [protected]

Dear Team, AI:677 was scheduled to depart at 13:00 from Mumbai airport and arrival timing was 15:00 at delhi but due to delay in flight for about 1 hr 35 min we missed out our train from Delhi which was scheduled at 17:50 in the evening. Train Booking details PNR no: [protected] Train no and Train name: 22182/NZM JBP SF EXP Date of Journey: 20 oct 2014 We would request you to kindly refund our amount of Rs.1092.47 at the earliest. Thanks & Regards Sonia

Dear Sir, I (I am S. Rajasekar, Tirupur, Tamilnadu) booked Air India flight ticket through easygotrip.com website on 01/10/14. The details are as follows :- 1. Coimbatore to Delhi - AI 658 - Travel Dt 05/11/14 time 15:10 wednesday 2. Delhi to Coimbatore -AI 657 - Travel Dt 14/11/14 time 07:00 Friday Total fare Rs.18, 767/- (eighteen thousand seven hundred sixty seven only) Booking reference no.ET 46713 Refund reference no.B254 On 01/10/14 I booked flight ticket as per above details and status is confirmed. Within 30 mts easygotrip staff called me throgh phone and says your ticket is rejected due to fare hiked by AIR INDIA. Then I said why you booked ticket and debited my bank account Rs.18, 767/-. He said AIR INDIA is hiked fare. So rejected. If you are paying additional Rs.7, 500/- your ticket will be confirmed. I said no, i will not accept your proposal, please refund my ticket amount. They also sent mail, we will refund the amount within 9 working days on 01/10/14. I called many times to their toll free number and Goa office for my refund money. But no response from them. 19-days over. I am very much shocked and surprised about their negligency and also spoiling the goodwill of AIR INDIA flight company also. I think they are purposely cheating me and avoiding to response. So, Kindly take immediate action and arrange my ticket refund Rs.18, 767/- from them. Also in fututre, save AIR INDIA GOODWILL from this type worst travel agencies. I am awaiting for your valuable reply in this regard. Thanks and Regards, S. Rajasekar, 215/16, Radhakrishna Street, Ammapalayam, Tirupur - 641 652, Tamil Nadu. Cell :[protected] Phone cum fax .:[protected]

Sir, I had booked ticket for TRV-BOM for flt IX502 of10/10/14 for five persons on line by Credit Card. Myself (GOPALA PILLAI) and ASHA G could not travel due to illness. I was informed over phone at TRV airport that eligible tax amount will be refunded. But no intimation about the refund is received so far. Pl look into into.it and do needful. PK Gopala Pillai Email ID [protected]@gmail.com

I was a traveller for IX-473(COK--CALICUT-BAHARAIN)--2.05PM--07/10 /14 Name---Mathew Cocheril Vacco Check in crew leader keep me waiting until the last moment(more than two hours) ----it was really the moments of tension I was traveling with a valid multiple /exit-re entry Saudi visa(but there was no emblem on the print out) Instead of clearing his doubt by checking in the Internet and taking a print out if needed---he made it as a big issue At the last moment i asked his name-----but his reaction was very sub standard. ( We are choosing Air India express ----due to Government institution ----not only due to low cost This type of crew members required training for politeness and responsibility-----they should know about others rights and how other airlines crews are behaving.--They should know that customers will not travel again, if the treatment is irritating---they should know that their behavior is important for company profitability and existence. This is a key point --Air India express should take care about customers rights and satisfaction Mathew Cocheril Vacco E-Mail:[protected]@rediffmail.com

I registered online, for a wheelchair for my wife, during a recent trip to Singapore, by flights 812, 380, 381 & 811, the details of which are as follows: Web reference AIBE14077701 Booking reference Z432T But there was no such information with your staff at any airport. As a result, we had to make personal requests each time at all airports that caused gross delays in our schedules.

Dear Sir, I was booked to travel from Mumbai to Goa on AI 659 on 29th August at 2010 hrs. As this was a routine flight, I expected to reach Goa by 2120hrs and have my dinner and medication in Goa. However I ended up being hospitalised on the 30th of August due to the incompetence of AI and the details are as below. The flight was to leave at 2010hrs and we boarded at 0740hrs, after boarding the pilot announced that he was waiting for another delayed AI flight carrying 6-8 passengers and we finally left at around 2100hrs. On reaching Goa, the pilot aborted the landing citing bad visibility although we could all clearly see the runway and returned to Mumbai by 2330hrs. During this entire duration we were offered two biscuits, one frooti and one bottle of water and one reaching Mumbai we were told that we could not disembark and food would be arranged on the aircraft itself. At around 0030hrs the flight took off again with the same crew and once again the pilot aborted landing citing bad weather. It is pertinent to note here that two flights including one international inbound of AI landed at Goa at the same time with no reported issues. On the second journey to and fro, we were told that catering arrangements were not made and hence there was nothing that could be done. The AI flight staff were happily eating their own packed meals while telling us this. By this time I was without food and medication for nearly 6 hours and was feeling very uncomfortable. Finally at 0300hrs we were allowed to deplane at Mumbai, what followed was even more disgusting. At the airport there was one solitary ground staff who did not know what to do and asked us for time. One hour passed with no resolution and no arrangement of any sort of refreshment. Our requests for having a senior operations staff to deal with the situation were met by the answer that no one wanted to come to talk to us. After arguing with this individual I managed to get a seat on the Jet flight to Goa at 0605hrs. Even this experience was extremely demeaning as I had to exit the AI arrivals and walk on the road with my baggage to Jet departures and wait for 30 mins at the security gate for someone from AI to escort us inside. After reaching Goa, my sugar levels had short to alarming levels resulting in dizziness and I had to be hospitalised till the 31st of August. I intend to take legal action against the incompetence of AI and the high handed and rude airline and ground staff who treat paying passengers like dirt. What is even more disgusting that I as an Indian taxpayer subsidise these sort of incompetent people and allow them to squander my hard earned money. This is just not acceptable and I am unable to understand how AI ever intends to make any money with such disgusting customer service. The purpose of this complaint to provide adequate warning to AI as no one has even bothered to find out or even apologise for the way in which we were treated by AI staff. Needless to say, this is my last journey with AI and I will use all means at my disposal including social media platforms to highlight the disgusting joke that is known as Air India Ashton Lemos Godinho, Goa [protected] [protected]@gmail.com