Air India Express Complaints & Reviews

Hello, I, Shubhankar Chakravorty, had visited Kolkata on July 29 for my grandmother's death by Indigo flight 6E-433. I returned to Bangalore on Aug. 2 around 20.20 from Kolkata, on Air India flight AI-771, but my luggage (a yellow and gray Wildcraft backpack with no provision to lock) didn't reach. I had my clothes, toiletries, food - usual stuff in it, along with a folder with all my degrees, certificates, very vital documents,...

Dear Sir/ Madam, E Ticket No:[protected] Confirmation No: HY8J8 Flight AI 263 Male'- Trivandrum Ticket issued date: 16/12/2013 Date to be travelled: 29/03/2014 Date of Cancellation: 26/03/2014 The ticket was not refunded yet. I do hope the necessary steps from the authority....

Sub : Regarding The Missing Valuable Items from the Baggage. Dear Sir/Madam I Was travelling from London to Delhi from the Air India Flight (AI 116) and then a Domestic Air India Flight (AI 560) to Hyderabad. When I arrived at Hyderabad Airport I found one of my baggage was not arrived and I reported about the missing bag (PIR report) and the person on the desk said i will received it by evening on the same day, although i haven't received...

Dear Sir/Madam, I am Rafeeque Chakkanchola from Kerala. I have travelled from Muscat to Calicut on 24.07.2014 by Air India Express flight IX 350. But untill now my luggages are not delivered. I have repeatedly contacted your local office at calicut airport, and even they couldnt confirm when it will be delivered. My baggage numbers are WY 3584-58, 59, 60. Please help me to get my baggages back. My contact details are rafeeque.[protected]@gmail.com Ph:...

Dear Sir/Madam,


I booked flight No. AI 349 dated 28th July 2014 from Delhi to Mumbai. I booked this early flight due to some urgent work in mumbai. I left for airport at around 1:00 AM from my residence after confirming flight timings. When i reached airport, i got message that flight is delayed by 4 hours. Since i have to meet somebody at around 7 AM at mumbai, i missed very important meeting.


Further...

Dear Sir, I booked my ticket from Incheon, Seoul to New delhi through cleartrip in Air india Airlines for 30th June 2014. My Trip ID is [protected], Ticket No. is 098-[protected] & Airline PNR is HX86F. Its very surprising that before go to cancellation, I talked to Customer care of Air India and he told me that amount deducted by airline will ne 1450 (as it is no show case) and they have deducted around Rs 5800 for that flight after...

(PNR): JXKNP Web reference AIBE 12091084 Ticket No 098-[protected]Dear Madam, Regret to state that unfortunately I made a grave mistake by appreciating your quick response of apology.I had sent you an email on 16th June regarding the fault on behalf of Air India . Waited for your reply but no response .Again I had sent you a second reminder on the 23th of June and waited patiently but still till today no response. .Your apology will not...

Dear sir, I booked one ticket to "Mr. Shihas Palakkadan Basheer" through my credit card. Same date he can't travel with air line. I requested refund air ticket tax amount to my credit card on last month. "Booking Ref: A5NLNO", Passenger Name: "Shihas Palakkadan Basheer". After that i sent one mail to SG.[protected]@airindia.in, next day i got replay, We have taken refund action on pnr - A5NLNO, Refunded Inr - 3916.93 Videft- [protected].Refunded...

From past week continuously trying to contact below telephone numbers & no one picks up call!!! TEL:[protected], [protected] [protected] [protected] Don't you feel shame to call yourself national carrier, with this type of service level? I had this kind of bad experience with your Dubai office in the past as well. I had called for several times & finally a Mallu picked call & started talking in Malayalam!...

Halo Sir,

I am ishaan,
i am forwarding this from sharjah.

Today I called to Air India airlines office in sharjah near K M tradings, about luggage enquiry.time is about 12.30pm. One fellow Mr shyam has taken the call and his conversation was very bad and illegal to any customer care quality parameters. Also he told he was the manager and put my call in one hour hold. Since we have many employees, it is...

To, The customer service department, Dear Sir/Madam, I have travelled Air india express on the 6th of April, 2014, from Pune to Dubai, I was charged an extra amount for my luggage, which is acceptable, though the ground staff were extremely rude, unprofessional in the way they dealt with the situation . It's a shame that this is a national carrier ! There is absolutely no professionalism, no standard, no work ethic, . Mr Arvind...

My FIle reference number is BOMAI99781. I am not getting any response even after 1 week. None of the Baggage service contact numbers are reachable. They are also ringing but no body attend the same. Newark baggage center not even responding to Bombay service center. They are so pathetic and I see this as real harassment. Even the airport in-charge number is always going on voice mail however no call back from them. Such a shameless service...

Greetings, Trust the Customer Feedback System of Air India is not in paralysed condition and with the only hope I had no other option in get to catch the attention of the so-called “Your Palace in the Sky” Firstly, to all the other recipients of this mail who are not directly related to Service related complaints, the reason I am marking all of you in this mail, is because I believe, all the probable stakeholders of this Company have...

I booked air india ticket on 24th June by my debit card amount was 16900 for 25th June from Mumbai to lucknow departure time was 10:30, I checked-in by 9:40 and cleared security check by 9:45 after that I rush to cafeteria for coffee because I was feeling un comfortable due to my thyroid problem, the café bill is showing 10:10 at same time I got a cll from miss sujata AI terminal manager at that time, she asked me where are u -I said in...

Sir,
Even after repated remainder mails, the fare charge of my cancelled air tickets is not yet refunded .Its already more than 6 months since I cancelled my tickets. Every time Iam getting the same reply that the case is forwarded to the concerned department.
Please do the necessary to get my money back.


Confirmation code:WF2CLH
Name:Rathesh Ravi
Date of cancellation:27/10/2013
please...

Flight out of New York on June 4th was canceled last minute (booking reference H081W). I was rerouted via Delhi with a overnight halt at Delhi airport and reached Chennai next day after the overnight halt. I would like to know if Air India has any policy for compensation for causing all this stress and delay. Also noticed that Miles for this trip was not added to my account. I booked Air India, hesitantly. I should have stayed...

hi there, I would like to lodge a complaint against Air India, ironically, I was the person few days back appreciated one of the Air India employees for his out of the way customer service. Me and my husband travelled to India on the 4th June from LHR to Mumbai with return date of 10th June, 2014 as my father in law was critical ( PNR YN8JV) I called in to extend my husband's ticket to 23rd June, 2014 on the 9th June, 2014 ...

Dear Sir / Madam,


I Dan Prince writing the mails to get my money back this 9 months. Further to my visit to your Air India Express at Deira Dubai office on 14.06.2014 upon his checking in your network system, he said that due to the system error occurs in last October 2013 some of them were having the problem same like you. According to the system still your PNR No. JXRS33 shows that the balance amount of Dhs. 923...

Dear Sir, I am really very disappointed and shocked by the service received at Shanghai airport. The tragic story is that, I along with six other passangers were travelling from Yiwu to Shanghai airport by bus. Due to an accident the roads were blocked and we reached after seven hours . Actually it takes only three and half hours at the most. Anyway we tried a lot to inform your staff about our situation that we are stuck on our way...

Hello, The month of Jun/July is off season from India to gulf countries then also your fair is not lowering.still Air india is keeping the same price in the website.Is it Low budget airline or Five Star.In gulf countries many people are working in low salary profile, if you reduce the price it will be good for passenger...