[Resolved] Aircel — aircel offer not applicable | |||
On sunday i have recharged my number with aircel 124 recharge. I have got the message of recharge successfully but the offer is not applied till yet. Every time i call customer care they give the silly reason (Integrity issue, card is in roaming etc) which is not valid according to me. Also every time they lodge a new complaint but there is no response from there side of intimating me about my complaint status. After all when i asked my service request number they say it will be sent through sms and i am still waiting for the sms. Please look into this Was this information helpful? | |||
Jan 31, 2018 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Dec 20, 2017 Aircel Customer Care's response Dear Arifnawaz, We regret the inconvenience caused. Kindly share the following details in order to look into your issue: Aircel No.: Recharge Date: Mode of recharge: Transaction ID: Regards, Aircel Social Media Team Verified Support Dec 22, 2017 Aircel Customer Care's response Dear Arifnawaz, We would like to inform that your number is showing as protected. Kindly share your concerned Aircel number with us along with your concern on [protected]@aircel.co.in Regards, Aircel Social Media Team Verified Support Dec 30, 2017 Aircel Customer Care's response Dear Arifnawaz, We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Regards, Aircel Social Media Team | |||
 3 Comments | |||
Comments
I am not able to send any message from my aircel number
Aircel Customer Care's response, Dec 20, 2017
Verified Support
Aircel Customer Care's response, Dec 28, 2017
Verified Support
Dear Stephen,
We hope your issue has been resolved now. Let us know if there is anything else we can help you with.
Regards,
Aircel Social Media Team
We hope your issue has been resolved now. Let us know if there is anything else we can help you with.
Regards,
Aircel Social Media Team
I am using aircel sim from many years. But it is not working from 2 weeks. Network is totally absent. I am staying in udupi. There is no aircel office near to udupi and mangalore. That number is very important to me. Please solve my problem soon
Aircel Customer Care's response, Dec 21, 2017
Verified Support
Dear Customer (Shweta hegde),
We are already working on your issue and request you to provide us with the following details:
Alternate No.:
Complete address:
Landmark:
Specific location (indoor/outdoors):
Warm Regards,
Aircel Social Media Team
We are already working on your issue and request you to provide us with the following details:
Alternate No.:
Complete address:
Landmark:
Specific location (indoor/outdoors):
Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Dec 23, 2017
Verified Support
Dear Customer (Shweta hegde),
As per our team, informing that our team tried to contact you but the number was not reachable. So, kindly share an alternate number to cross check.
Warm Regards,
Aircel Social Media Team
As per our team, informing that our team tried to contact you but the number was not reachable. So, kindly share an alternate number to cross check.
Warm Regards,
Aircel Social Media Team
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I am trying to change from AIRCEL to AIRTEL as there is no network of aircel at my workplace also i dnt have near by Aircel gallery. But AIRCEL is not providing me the Unique porting code. I have send the SMS requesting UPC many times
We regret the inconvenience caused. Kindly share the following details in order to look into your issue:
Concerned Aircel number:
The format of sending the message:
The screenshot of the error received after sending the PORT message:
Regards,
Aircel Social Media Team
We hope your issue has been resolved now. Let us know if there is anything else we can help you with.
Regards,
Aircel Social Media Team