Aircel Complaints & Reviews

Sir, i need complete 2 months call details of my aircel number. Please send me call history on my email id.. Sir plz resolve my problem.. It's very important and urgent
Reply me as soon as possible...
Actually there is a personal issue and i really want to get that 2 months call history till now.. It's really very important.. Please help me by resolving my problem.. Please send me call history as soon as possible.. Thank you so much

Feb 23, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2018

Aircel Customer Care's response Dear Customer (Neetu1801),

Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for better assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. Concerned Aircel number

Warm Regards,
Aircel Social Media Team

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M

Makarand Shendkar

from Phaltan, Maharashtra

Jan 10, 2018

Dear sir
My aircel number is [protected] is not port to other Sims cards like Vodafone and idea from last two weeks.

Reply

Aircel Customer Care's response, Jan 12, 2018

Verified Support

Dear Customer (Makarand Shendkar),

As per our system check, we are really disheartened to inform you that the number (9762246827) has already been Ported Out from Aircel services.

Warm Regards,
Aircel Social Media Team

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I want to port my Aircel no to another service provider. From last week I am trying to send a port message on 1900, but they are telling me to message it in some format. I tried several numbers of time to send a message in that format but every it failed though it is correct!
So Plz provide me UPC code for my no [protected]. It is urgent.

+2 photos

Feb 24, 2018

Complaint marked as Resolved

Verified Support

Jan 11, 2018

Aircel Customer Care's response Dear Customer (rushikesh14),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Jan 21, 2018

Updated by rushikesh14 please send me the code as soon as possible ..please

Verified Support

Jan 24, 2018

Aircel Customer Care's response Dear Customer (rushikesh14),

We understand that this event certainly did not portray a favourable experience for you but we are in continuous touch with our team and will definitely share an update as soon as we get any.

Warm Regards,
Aircel Social Media Team

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V

Vikram Suryawanshi

from Pune, Maharashtra

Jan 9, 2018

I was tried to PORT mobile number from last 7Days but its not Sent PORT sms To Aircel

Reply

Aircel Customer Care's response, Jan 10, 2018

Verified Support

Dear Vikram,

Thanks for reaching out to us. Kindly share the following information in order to look into your issue:

Concerned Aircel number:
The format of sending the message:
The screenshot of the error received after sending the PORT message:

Regards,
Aircel Social Media Team

Aircel Customer Care's response, Jan 13, 2018

Verified Support

Dear Vikram,

Thanks for sharing the details with us. We have escalated your details to our team for further assistance and will update you soon.

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Jan 22, 2018

Verified Support

Dear Vikram,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Warm Regards,
Aircel Social Media Team

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Address: 302020

I want to port my number from aircel to jio. But i am unable to do so. Whenever i try to send a message for port to 1900 it gets failed however if i message to any other number it works perfectly. I've been trying to send the message from a week (multiple times a day ) but it fails each time.
Please provide me with a solution to this .

+1 photos

Feb 23, 2018

Complaint marked as Resolved

Verified Support

Jan 11, 2018

Aircel Customer Care's response Dear Customer (Harsh5875),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Jan 13, 2018

Updated by Harsh5875 Nothing has been resolved yet. I only got 2 calls saying my request will be forwarded further.

Jan 16, 2018

Updated by Harsh5875 How long do you want me to wait for my issue to be resolved

Verified Support

Jan 18, 2018

Aircel Customer Care's response Dear Customer (Harsh5875),

We regret the inconvenience that may have been caused to you regarding the matter addressed to us. The issue has been resolved, now you can generate your UPC code. If you still face any issue then please once change the handset and try.

Warm Regards,
Aircel Social Media Team

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Address: Chennai, Tamil Nadu

I was trying to get the upc code for the past 2months and the message are not been sent.

I've placed about 10 complaints regarding this to the aircel customer care executives, but all i was said is to wait for so long.

Pls resolve this as soon as possible.

I need to get the code for porting my number to other networks as i'm done with aircel

Feb 23, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2018

Aircel Customer Care's response Dear Customer (Dhivya Sakthi),

Please accept our sincere apologies for the problem you have faced. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

The format of sending the Port Out message:
The screenshot of the error received after sending the PORT Out message:

Warm Regards,
Aircel Social Media Team

Jan 11, 2018

Updated by Dhivya Sakthi Screenshot

Verified Support

Jan 18, 2018

Aircel Customer Care's response Dear Customer (Dhivya Sakthi),

We would like to inform that the issue has been resolved and you have created a UPC with the number ([protected]) successfully.

Warm Regards,
Aircel Social Media Team

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Address: Lucknow, Uttar Pradesh

Website: Aircel. Com

As per recharge of 345 on25dec d benefit should credited by un limited calls & 1gb data per day but meri calls cut kar di ja rhi h jab ki 84days tak mhuje ishka benefits milana chaiye tha aap log service bhut bakwas h. Koi recharge easily nhi hota jab tak compliment naa dalo. This telecom services re became burst day by day on every recharge pls give a praticular solution give my benefit. Yaa to offer mat do yaa to benefit do as soon as possible. Level 1o din me service cut karne ka k reason h jab ki maine unlimited pack ka recharge kiya h my no is [protected] ur customer service no re not working

Feb 21, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Jan 08, 2018

Updated by Anika Srivastava Pls give a solution as soon as possible. Because of dis I did not call to anyone

Verified Support

Jan 10, 2018

Aircel Customer Care's response Replied on source: https://www.consumercomplaints.in/aircel-service-operator-c1829691

Dear Customer (Anika Srivastava),

As per our concerned team, we regret to inform you that some technical issue is going on at your location which will take some time to get rectified. We request you to cooperate with us.

Warm Regards,
Aircel Social Media Team

Jan 13, 2018

Updated by Anika Srivastava Pls give a solution as soon as possible. Because of dis I did not call to anyone

Verified Support

Jan 15, 2018

Aircel Customer Care's response Dear Anika,

Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following information with us for further proceedings:

Date of offer message received:
Recharge Time:
Mode of recharge:
Transaction ID:

Warm Regards,
Aircel Social Media Team

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Address: Varanasi, Uttar Pradesh, 221005

Sir iam recharge of 101 paln according to your morning massage (unlimited calling+5gb 3g deta).I am not receive my unlimited calling facility that you provide 101 plan dailing with 150 to retailer .I am recive only internet deta not unlimited calling that is not fulfill your msg send on my number [protected] at 10.30 /10 am morning
.Please take nessery action nor I am complain to trai or govt of India.
Thanks u

Feb 13, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2018

Aircel Customer Care's response Dear Customer (sankyshekhar),

Please accept our sincere apologies for the problem you have faced. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

Recharge Date:
Mode of recharge:
Transaction ID:

Warm Regards,
Aircel Social Media Team

Verified Support

Jan 13, 2018

Aircel Customer Care's response Dear Customer (sankyshekhar),

We would like to inform you that we haven't found any such offer available on your number and hence you didn't receive the benefit.

Warm Regards,
Aircel Social Media Team

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G

Gsp2020

from Basi, Rajasthan

Jan 9, 2018

My aircel no. Is [protected]

Sir plzz help me mere phone se port sms send nahi ho raha hai maine kaafi baar try kiya but har baar failed ho jata hai

calling tariff - Comment #2969057 - Image #0

Reply

Aircel Customer Care's response, Jan 11, 2018

Verified Support

Dear Customer (Gsp2020),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Jan 18, 2018

Verified Support

Dear Customer (Gsp2020),

We would like to inform that you have successfully sent the Port Out message and UPC code has been generated and sent to your number. So, we request you to visit any nearby store of your recipient/new operator along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs
4. UPC received

Warm Regards,
Aircel Social Media Team

F

Fhezal X-Stylish Khan

from Basi, Rajasthan

Jan 9, 2018

[protected] ali hussain

Reply

Aircel Customer Care's response, Jan 10, 2018

Verified Support

Dear Fhezal,

Thanks for reaching out to us. Please share your exact concern regarding Aircel services in order to assist you in the best possible manner.

Regards,
Aircel Social Media Team

Aircel Customer Care's response, Jan 18, 2018

Verified Support

Dear Fhezal,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Warm Regards,
Aircel Social Media Team

R

Railtel Mumbai

from Hubli, Karnataka

Jan 10, 2018

Dear team,

I got blackmailing call from [protected] since last 2 weeks.
Pls send me details for the following number.

this number is of aircel mumbai.

Reply

Aircel Customer Care's response, Jan 10, 2018

Verified Support

Dear Customer (Railtel Mumbai),

We regret to inform you that we'll not be able to help you in this regard as we are not allowed to share customer details because of high-security reasons. Further, we would suggest you to file an FIR against the number.

Regards,
Aircel Social Media Team

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Address: Ghaziabad, Uttar Pradesh, 201016

My personal phone number [protected] is issued to someone as i am in my hometown and aircel service wasnt there so due to this i am unable to use my number when i go back to the circle from which i brought it was blocked and issued to aomeone else please help me it is my very importent number also attach to my banking details and ny company profile so please help

Feb 15, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2018

Aircel Customer Care's response Dear Customer (Rishabh Soti),

We would like to inform you that we are unable to assist you in this regard since the number is now used by someone else.
For more details, in this regard, you may visit your nearby Aircel store.

Warm Regards,
Aircel Social Media Team

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Hi team,

I am currently on roaming and hence my aircel number +91 [protected] got deactivated.
I have sent multiple mails but no response on that.
Kindly reactivate the same. I have this particular number registered for different important validations.
Need to get it resolved as soon as possible.
To reach out to me, contact on +91 [protected].

Regards,
Malini roy

Feb 20, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2018

Aircel Customer Care's response Dear Cusotmer (Malini1990),

Apologies! We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Jan 17, 2018

Aircel Customer Care's response Dear Customer (Malini1990),

As per our team, informing that your number was unbarred on Jan 11, 2018.

Warm Regards,
Aircel Social Media Team

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Address: Bathinda, Punjab, 151001

I am subscriber to aircell mobile no.[protected] living in bathinda for last 7 years but it disrupted the service on 3rd dec, 2017 without notice causing harassment and loss in my business. It has also not provided me no for port to other company nor restored service despite there is sufficient balance in the account
Mela ram gupta
Alternative m. No [protected]

Feb 15, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2018

Aircel Customer Care's response Dear Customer (MELA RAM, Gupta),

Apologies! informing you that network issue at your mentioned number will need some time to get rectified. We request you to kindly cooperate with us.
Please note that we will not be able to share the timeline for the same currently. However, any progress in the same will be intimated to you.
Looking for your kind cooperation and assuring best of our services.

For further assistance in your Port Out related concern:
We request you to visit your nearest Aircel store along with the following documents for better assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. Concerned Aircel number

Warm Regards,
Aircel Social Media Team

View replies

M

MELA RAM, Gupta

from Hoshiarpur, Punjab

Jan 8, 2018

It is lame excuse for the last 35 days meaning 840 hours lost, but nothing as yet, what the kind of apology. The alleged stores are at 300 KM from Bathinda and not possible to travel both ways such a long distance., It is the company's duty to provide Porting at my alternative phone to get connection in some other company at the earliest

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Address: Jaipur, Rajasthan, 302033

Dear sir,

I want to port my number from aircel to airtel but i am not able to send sms to 1900. I tried port [protected] but sms is not getting delivered.
I called aircel customer care multiple times, but they always say only one thing "there is some issue at server side please try after 24 hours."
Please help me to get this issue resolved.

Regards
Mohit singhal
[protected]

Feb 17, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Jan 08, 2018

Updated by Mohit076 Still awaiting revert from aircel.

Verified Support

Jan 10, 2018

Aircel Customer Care's response Dear Customer (Mohit076),

Please accept our sincere apologies for the problem you have faced. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

The format of sending the Port Out message:
The screenshot of the error received after sending the PORT Out message:

Warm Regards,
Aircel Social Media Team

Verified Support

Jan 16, 2018

Aircel Customer Care's response Dear Customer (Mohit076),

We regret the inconvenience that may have been caused to you regarding the matter addressed to us. The issue has been resolved, now you can generate your UPC code. If you still face any issue then please once change the handset and try.

Warm Regards,
Aircel Social Media Team

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Address: Vellore, Tamil Nadu, 632007

I own 4 aircel postpaid connection which are used by my family members. I've tried porting my numbers through mnp for four times in last 10 days because of its poor service. But aircel is rejecting my request even though i've cleared all my dues. Worst network worst service. I couldn't contact any of the customer service like 121 and 198 they never respond. I've paid my one month bill extra in advance to get out of poor aircel but they won't let it happen. I've tried contacting the store and i'm helpless the store people never raise the complaint and nothing works. - parthiban l [protected]

Feb 13, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2018

Aircel Customer Care's response Dear Customer (Parthiban Loganathan),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Jan 13, 2018

Aircel Customer Care's response Dear Customer (Parthiban Loganathan),

We hope that our team got in touch with you and shared all the requisite details.

Warm Regards,
Aircel Social Media Team

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Address: 600058

Website: aircel.com

Deduction of balance without my consent
This might be the 4th or 5th time that has been happening, deducting of main balance through vas without my consent, which i did not subscribed at all. I want my refund back of rupees 57 asap, 36 rupees for exotic india and 21 rupees for hungama play weekly.
And stop extorting money from us with such unfair methods. And unsubscribe every vas that you guys made me subscribe without my consent because the same cycle wil occur again, and i'll be here again complaining. If you continue such acts you will lose many customers, including me.
I want my refund back, asap... Already i have complainted.. You have said that you are going to credit my money.. But still i didnt receive

Feb 14, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Jan 08, 2018

Updated by Kadar Karai Mannan Gkr Hello sir,

still i am getting activation message automatically, still taking amount, still you didn't credit my money. then i will put case in consumer court only. this is not fair, , i am using aircel for 7years but last 2 month you are doing like this, , , , i like aircel, , , i[censored] didn't care for this message then i will change to another network... kindly be honest and so a favor for me.

Verified Support

Jan 10, 2018

Aircel Customer Care's response Dear Customer (Kadar Karai Mannan Gkr),

Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

Date & Time of deduction:
The screenshot of the message received upon deduction (if any):

Warm Regards,
Aircel Social Media Team

Verified Support

Jan 10, 2018

Aircel Customer Care's response Dear Customer (Kadar Karai Mannan Gkr),

Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

Date & Time of deduction:
The screenshot of the message received upon deduction (if any):

Warm Regards,
Aircel Social Media Team

Verified Support

Jan 13, 2018

Aircel Customer Care's response Dear Customer (Kadar Karai Mannan Gkr),

We would like to inform you that the deducted amount (Rs 60) has been refunded to your account and the service has been deactivated.

Warm Regards,
Aircel Social Media Team

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Address: Pune, Maharashtra

Hi,

I have aircel no.[[protected]], i am able to receive incoming call, however outgoing calls not working from 2 days.
I tried inserting sim to different mobiles and same issue, why my outgoing calls deactivated??
Also i had balance in my phone, why this happened??
The aircel callcenter said aircel network is going to closed on end of january for pune region and i need to port my number to other network??
I have balance in my account.

Feb 11, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2018

Aircel Customer Care's response Dear Customer (mail4prtham),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Meanwhile, kindly share the following information with us so that we may assist you better:

A sample number on which you are not able to make a call:

Warm Regards,
Aircel Social Media Team

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M

mayur bhandare

from Pune, Maharashtra

Jan 11, 2018

I am unable to send port sms my sms format is PORT aircel no to 1900 ..

Reply

Aircel Customer Care's response, Jan 12, 2018

Verified Support

Dear Customer (mayur bhandare),

Thanks for sharing the screenshot with us. We have escalated it to our team for further assistance and will update you soon.

Warm Regards,
Aircel Social Media Team

G

guptarahul747

from Pune, Maharashtra

Feb 1, 2018

My aircel no is not working, network is not showing. Nether I can make call nor I can receive call. Please help

Reply

Aircel Customer Care's response, Feb 2, 2018

Verified Support

Dear Customer (guptarahul747),

We request you to please visit your nearest Aircel Store for further assistance.

Warm Regards,
Aircel Social Media Team

B

bunty13

Feb 25, 2018

https://youtu.be/ZeiGXrqcn6Q aircel valo aisa karo port number mil gayega.

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Address: Nagaur, Rajasthan

Jab icha ho company balance kaat leti he. Kal night me aircel vaalo ne mere 20 rs kaat liye bina kisi reson ke. And mene ek msg pack bhi karvaya tha jo nhi kiya or mere balance kaat liya or custmer care vaalo ko phone lagta nhi. Lagta he to solution nhi karte he. Mere aircel numeber he ye.[protected]. Pleas sir is compaint ka aap solution karna i am wait. For solution thank u sir.

Feb 14, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2018

Aircel Customer Care's response Dear Customer (Ravi sharma 123),

We are sorry for the problem you've had with us. We are forwarding your concern regarding balance deduction to our team. Meanwhile, kindly share the following information with us so that we may assist you better:

Any message received upon deduction:

Kindly share the following details also (for unsuccessful recharge of SMS pack) for better assistance:

Recharge Denomination (done on the number):
Recharge Date:
Mode of recharge:
Transaction ID:

Warm Regards,
Aircel Social Media Team

Verified Support

Jan 13, 2018

Aircel Customer Care's response Dear Customer (Ravi sharma 123),

We would like to inform you that we have checked your account details but have not found any such VAS deduction on your account and we have not received any request for SMS pack activation either.

Warm Regards,
Aircel Social Media Team

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I cannot make calls or sms from my aircel number nither i can call to customer support. Already recharged rs10. Cannot update aadhar as call barred. Please resolve as soon as possible.   replace all

Jan 11, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2018

Aircel Customer Care's response Dear Customer (Pk.11),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Meanwhile, kindly share the following information with us so that we may assist you better:

An alternate number:

Warm Regards,
Aircel Social Media Team

Jan 10, 2018

Updated by Pk.11 Alt no.[protected]

Verified Support

Jan 12, 2018

Aircel Customer Care's response Dear Customer (Pk.11),

As per our team, informing that your number was unbarred on[protected].

Warm Regards,
Aircel Social Media Team

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Address: Bangalore Urban, Karnataka, 560084

Hi
This is worst nightmare i am facing as there is no otp request coming to me on my mobile from any bank or any online shopping app like flipkart etc. The same request i gave from my other mobile no it comes in few seconds. After porting of my mobile no to your network apart from other family members also i never faced any problem for around 1 month but at present i am stucked even after arising a complaint. So better look into this matter seriously. As per you customer service representative they deactivated all my dnd service's also but no resolution happened, they too are clueless
Regards
Mohammed younus
[protected]

Feb 17, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2018

Aircel Customer Care's response Dear Customer (vjmohammedyounus),

Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following information with us so that we may assist you better:

An alternate number:

Warm Regards,
Aircel Social Media Team

Verified Support

Jan 17, 2018

Aircel Customer Care's response Dear Customer (vjmohammedyounus),

We would like to inform you that your issue has been resolved from our side.

Warm Regards,
Aircel Social Media Team

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jaiprakash.jp

from Delhi, Delhi

Jan 7, 2018

It's good

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Address: 741160

I'm unable to link my aircel number with aadhaar, retailer is saying that he cannot link aadhaar due to technical issues, i linked my airtel number but facing problem with aircel only. Even when i'm dialing 14546 it says the number doesnot exits, you you want me to port my number?

I want don't want my number to be closed, please fix this issue before the deadline passes.

Feb 8, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2018

Aircel Customer Care's response Dear Customer (iamdiptesh),

Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)

Regards,
Aircel Social Media Team

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Address: 743377

Sir my mob. No. Is [protected] and aircel company cut my balance many times, they activate any service on my mob. No. Without my confirmation and cut the balance. After then customer care not pic up my phone, every time busy. So please i requested to you refund my balance positivly and also i cant to customer care number they blocked my number, deduct continue my balance from last 2 days rs 61 and rs 40

Mar 5, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2018

Aircel Customer Care's response Dear Customer (Bipro Porey),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us so that we may assist you better:

Date & Time of deduction:
Any message received upon deduction:

Warm Regards,
Aircel Social Media Team

Verified Support

Jan 17, 2018

Aircel Customer Care's response Dear Customer (Bipro Porey),

As per our team, informing that your balance (Rs.134.75=(61.6+39.05+34.1)(not Rs:- 61+40) got deducted for making outgoing ISD COUNTRY " MALI -1A" call to this (sample number:- 223791#####, 223711#####) from 1/2/2018 at 19:02 to 1/8/2018 at 21:03, call duration 245 sec, ISD COUNTRY call charges got deducted as per 55p/sec. Hence, as a goodwill gesture, the amount of Rs 51+49=100 has already been posted to your main account on (01/10/2018).

Warm Regards,
Aircel Social Media Team

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I had recharged my aircel number on 3rd january 2018 with 25 ruppes. After rechange 25 ruppes was given to me as the full talktime offer the provide me. After rechange i had made few phone class and and send only one massage. After all this i had 21.80 ruppes talktime in my main account balance. But suddenly a few hours later i had checked my balance i then i saw there was only 1.80 ruppes talktime left. Why 20 ruppes talktime has cut from my account? I need my balance back in my account as soon as possible.

Feb 8, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Jan 06, 2018

Updated by Ubiswas I had recharged my Aircel number on 3rd January 2018 with 25 ruppes. After rechange 25 ruppes was given to me as the full talktime offer they provide me. After rechange I had made few phone calls and send only one massage. After all this I had 21.80 ruppes talktime left in my main account balance. But suddenly a few hours later I had checked my balance I then I saw there was only 1.80 ruppes talktime left. Why 20 ruppes talktime has cut from my account ? I need my balance back in my account as soon as possible.

Verified Support

Jan 06, 2018

Aircel Customer Care's response Dear Customer (Ubiswas),

Apologies! As per our system check, informing that your Rs 20/- were deducted due to a VAS service and the same has already been refunded to your number.
We are always at your service, in case you still face any issue then please let us know.

Warm Regards,
Aircel Social Media Team

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Address: 600063

I raised request to change my mobile numbers from postpaid to prepaid on 29th dec 2017 and i paid all outstanding and paid extra rs. 150 as instructed by them. But still the connection not migrated to prepaid. Every day i am getting 2 to 3 calls from aircel customer care and asking the reason for change. I explained the reason so many times. But these guys are continuously asking me the same question every day and simply postponing my request by asking these kind of questions.

I harshly told them don't call me back, and do what i requested. But, no impact. Same thing is happening still today.

Please suggest me what should i do next?
My numbers: [protected], [protected]

Feb 14, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2018

Aircel Customer Care's response Dear Customer (Jeyakumar S),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Jan 13, 2018

Aircel Customer Care's response Dear Customer (Jeyakumar S),

We hope that our team got in touch with you and shared all the requisite details.

Warm Regards,
Aircel Social Media Team

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