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[Resolved]  Aircel — Aircel Postpaid to Prepaid Conversion delay

Address:600083
Website:www.aircel.com

Hi,
I am frustrated with the customer service provided by Aircel. Customer service agents response to my queries and concerns are very harsh to me. To be specific, executives in Perungudi Aircel Service center are the worst of all. They are talking very rude and do not know how to talk to a customer at all.

I have submitted a request for converting my PostPaid to Prepaid on 17th August, 2016. 1-[protected] SR was created for this. And I appeared for the second set of verification on 24th August, 2016 and submitted my documents and paid the unbilled amount + 100 Rs in person.

On 19th August, 2016 itself my data usage was blocked as part of migration. But still (12th September, 2016) my connection is not converted to Prepaid. I visited Aircel service center multiple times, their only response is it will be done tomorrow night and that's all. Also I was told that there was some problem with the document verification and backend team called me but my mobile was not reachable.

How come I was not reachable for 20 days and that too the call is from the same service provider (Aircel).

Because of this delay of 2 weeks, I was forced to pay Rs.511 again but still I didn't get any confirmation on the prepaid conversion.

my mobile number is +91-[protected].
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Oct 24, 2016
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Sep 14, 2016
Aircel Customer Care's response Dear Dilli Kannan,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team
Verified Support
Sep 23, 2016
Aircel Customer Care's response Dear Dilli Kannan,

We have checked your concern and would like to inform that the mobile number [protected] has been migrated to prepaid and the services are very much active as per your profile.

Warm Regards,
Aircel Social Media Team
Complaint comments 
4 Comments

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Comments

Do one thing...port your number to bsnl..the you ll receive call from aircel, say signal availability is poor in your village(even you r living in city)..then after 3 months you changed it to aircel prepaid
Reply
Aircel suddenly sends a legal notice after 2-3 years and wrongly claims to have sent reminders and made personal visits for bills outstanding.
Beware of Aircel connections
Reply
Aircel Customer Care's response, Sep 14, 2016
Verified Support
Dear Customer(sanhita11),

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Aircel No.:

Screenshot of bill:

Alternate no.:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team
My Name is Mirza Momin Ali Baig I have tried to go for prepaid, since last 5 year iam using postpaid now i wanted go with prepaid connection

i was visited to my nearest aircel store they said its not possible for prepaid coz iam in postpaid connection

my number is [protected]
my city is hyderabad
Reply
Aircel Customer Care's response, Sep 14, 2016
Verified Support
Dear SEO Zafer,

We are forwarding your issue to the team. Meanwhile please share the below-mentioned detail:

Alternate no.:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team
Aircel Customer Care's response, Sep 21, 2016
Verified Support
Dear SEO Zafer,

We regret to inform that postpaid to prepaid migration procedure is not available with Aircel in AP circle.

Thanks and Regards
Aircel Social Media Team
Hi i'm using aircel for many yearsservice for the last 5 year. I can't able to call the toll free number 000 117. I called to aircel customer care service they replied it's not our problem and adviced me to check my side. It's working fine in aitel, vodafone prepaid services. For this reason i can't able to join in my office team meetings.
Reply
Aircel Customer Care's response, Sep 14, 2016
Verified Support
Dear Neelam Mandavia,

We wold like to inform you that as confirmed by our team, provided no. 000117 is invalid.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

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