Aircel Complaints & Reviews

I got an sms; recharge with rs7= rs5tt+10p/30p, 28d.
I have recharged my no [protected] through gift box recharge for the above said amount. After 3 days my call rates changed to 2.5p/sec. How is this possible? I should get validity for the above call rate for 28 days because they sent an sms mentioning that instead of 3 days. Also i called aircel customer care, they denied the said offer.

Hi team, i have three different postpaid nos. From aircel service provider under my name. I have been using these nos. For more than 2 years now. Unfortunately i have certain issues for which i have been raised ticket but per advice from the aircel customer service i had to visit the nearest aircel showroom. I have been visiting multiple times for two different requests for the past one months and the showroom agents has told to contact customer care but the customer care told us to check with show room. But still our complaint is open not yet resolved and both sides they were not yet resolved. They are playing with us like customer care will pointing us to contact show room and show room also doing like this. Actually bill amount was charged with the unexpected amount, but for that amount i have not yet used for that amount. But suddenly my number was disconnected. So from both sides they are not responding to us. Already they are overcharged amount for my another number and i have changed into prepaird also. I paid the amount also because of call barring. I want the refund amount which was charged excess and i ll the pay the bill my another number which was disconnected as per my usage. Shared details to the concerned department within aircel. But my requests are still not resolved. I am unsatisfied with the service provided by this vendor. Hoping that my request would get resolved soon. Thanks, leo

My aircel number is [protected], i opted the 249 rs plan before a year with 500 mb 3g post 2g unlimited, 450 calls and 200 sms free. Then before few months i received a message that plan changed to 299 plan, i called customer care and they said its standardization process and there is no change in the benefits, then after i agreed and started to pay extra amount i use to get an average bill amount of 370-400, i averagely use around 1 gb of internet but for july-aug i received a bill of 826 which is around 450 more than, i checked the bill and they charged me for data usage they charged me for data which i consumed after 500mb, i called customer care and they said as per standardization process the plan changed to something and they said they have sent an sms but i never get any sms with the plan details. Without any notice or intimation how can thy change the plan and they lured me to use the data and then sent me an excessive bill, this is nothing less than a robbery. Now they are refusing to revise my bill, im continuously getting call reminders asking me to pay the amount immediately since my due date is 11th august but from last month end i am continuously getting these calls. No one is responding me properly. I am registering this theft robbery fraud activity done by aircel everywhere so that other consumers can be aware of these fraud aircel service, i advice consumers to opt some other better service. Never opt for aircel postpaid service. This is an economical fraud imaging atleast one million postpaid users may get this kind of problem, may wont mind since it is small amount but 1000000 * 500 = five hundred million rupess, is this not a fraud activity?

Sir,
With due respect i beg to state that today morning i was charged with rs 30 for gaanakhajana value added service, which i did not activate. This type of deduction takes place automatically on my number. It has happened several times before and i have complained for the same before. Can you please tell me why this keeps on happening on aircel sim only? I mean i have other connections also but they never deduct money without my permission or activation.
I am starting to lose my faith in aircel. I want to opt out of all the value added services in future. I do not want to use any of aircel value added service because i do not feel tht they add any value to me instead i feel like its a scam. Due to these vas i lose my precious time. I request to put my connection on do not disturb as aircel has disturbed me several time with this respect. I request you to take necessary actions. I will be highly obliged for your help.

Regards,
Amit kumar gupta

My aircel number is [protected]. i got this sms on 04.09.16 at 07:36 am, "thanks for subscribing to beauty world at rs.1.0 for 1days validity. very next day they have deducted rs.35.0 for same but i didnt activate anything on both the days. you will be renewed after 7 days. to unsubscribe sms stop to 155223." and rs.35 is deducted from my account without my concern.

Again, the same student offer. I bought two sim cards and services like Aircel-Aircel free calling has not been activated. On calling from one sim card, balance is cut while i am calling the other sim card. Joke? 6 months free Aircel-Aircel calling? Where is the service? If you cannot give what you promise, give me back my refund ATLEAST. The two numbers are [protected] and [protected].

An amount of rs 12 deducted from my no i.e, [protected] without any reason as per i am concerned. Can hardly request you to kindly look forward and solve the issue as soon as possible. And guys please stop doing such aroud customers are terribly tired of it. Really within a couple of days i am definately going to port my no as well i will let everyone know about the company's fraudulent schemes socially. This single incident brought me to a place where i am feeling like aircel.

I recharged by self subscription a tariff plan of 22on 24aug. Company cheated in executing that plan. I have submitted my complaint many times
I have also sent proof also that proves company promised 15paise per minute for aircel to aircel std but no respond after that. They are cheaters their customer care executive try to make you fool
Please take any action in this matter against company.

I did a recharge of 96 rs for [protected]@A mins but as per customer care its a incorrect information available in the website and they denied to refund the amount and they will not be to anything about it.I asked them to check the offer available in the website but they checked it in their system and said its for ISD however clearly mentioned in website for local calls. They denied to even refund the amount for the wrong information displayed in their website. Hereby attaching the screen shot

Hi sir,

Today i was cheated by losing 5000 rupees due to the escort service ads in locanto. i saw the ad id[protected] and[protected] and called the escort service number [protected] mentioned in above ads. He finalised the deal after 3-4 days sent some photos of the girls(which i later came to know that these are taken from internet)and asked to deposit Half of the amount in a bank account belonging to S JAYALAKSHMI of chennai. After Depositing the money when i called him he told that he will call me at 9:30 P.m. Upto 10.00 p.m he didn't called and when i called him his mobile was switched off. then only i came to know they are cheating people and taking money without any service.

I can see they have given lots of ads in locanto as shown below and cheating manys hard earned money. 5000 is not a matter for me but for many people it would be a big amount and frauds like him should not be spared. I would be grateful if you provide ip addresses from which the above mentioned ads are posted.

Dear Sir,

I have port my mobile no. [protected] to Aircel on May, 2016 and in
this regard I have submitted my documents like Aadhar card xerox copy
and photo to Aircel Store, Chandannagar, Hooghly. But unfortunately my
mobile no. has not been activated with my documents and after
consulting the Aicel store they activated my mobile no. with someone
documents and told me that they have already sent my documents with
connection form to Aircel office and this was the mistake of entry of
data by Aircel and also told me that, they sent a mail to Aircel Head
office and they confirmed that the same has been changed to my name
and address by Aircel office within a few days. But more than 03month
has already passed, but till now they cannot do this.

With the above details, I request your goodself to kindly look into
the matter and take necessary action for change the name and address
in my name instead of someone name.

Hope, you will do the needful at the earliest.

Thanks & Regards,
Pratap Kumar Mukherjee
Address:
20/267, Pratappur,
Post - Chinsurah, Dist. - Hooghly,
Pin-712101, W.B.

For the past, 2 rupees per day is getting deducted from my balance under NDAIRPI2. I didn't activate it and checked under 155223 and found I'm not subscribed to any pack. Not able to deactivate by sending STOP to 155223. Not able to get in touch with any customer care executive. This is pathetic service and cheating by AIRCEL. just stop this. My no. [protected]

My mobile number is [protected], I have been fraudly charged charged Rs.35 by Aircel Telecommunications on 3rd September, 2016 at 7:14 a.m.. The beauty world has been automatically activated without any permission. The time it was activated I was sound asleep. The company has fraudulently charged me Rs.35 Hence, I request you to kindly look into this matter and refund my money back as soon as possible. Thank you!

I have a aircel no- ([protected]). I have SMS Pack, But when i have send SMS Balance is Deducted By Main Balance. Whether I was tried to solve the problem to call them but i failed i tried many times but they are just tell every time Like Server is Down and Application Does not work.they were not helping .when i was SMS ther is 8.00 Rupees amount is deduct.so please this is not good.i have tried many times but they were not helping me.Please help me to solve this.

Sir/madam,

From my mobile aircel no. [protected] Rs 128 and Rs 57 et and Rate cutter is activated without intimation and balance is deducted in this week(28 Aug 16 to 1Sep 16).

I tried so many time on customer care but every time it show all customer representative are busy please try after some time.

I given complaint on 198 and i get sms that my complaint will be resolved by 1 Sep 16 but i dont get my deducted balance back to my account,

Pleas take necessary action so that i can get Rs 57 abd Rs 128 credit to my balance.

Regards,
Nimesh govani
Mobile no. [protected]

My cell is mising in banglore my number is very impotant pls deactvate my pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp...⇄

I, Rupam Chakraborty from kolkata having aircel no. [protected]. I have recharged online Rs.108 twice gaping two hours on 23.08.2016. But the two recharges were unsuccessful. I have complained customer care, they told, you would get refund the amount Rs. 216 (108+108) in next 5 to 7 days but till now i did not get back my amount. Regarding this matter i asked customer care representative three times but they did not listen to me and harassing me .
Finding no alternatives, I request you as early as possible make the arrangement to refund the amount in to my bank.
I hope you will take the necessary action regarding this matter.
With best regards
Rupam Chakraborty

I have many complaint in aircel customer care please provide my UPC Code and close my services, but abhi tak kisi ne koi bhi code/message sent nahi kiya .
aur last 6 month se mera balance cut ho raha h, message card ki bhi services close nahi kar raha hai.
mein kya karu...
[protected](Aircel )
Mumbai
please meri help karo muje nahi chahiye aircel ka number.

Dear AIRCEL Team,

Thanks for advise but i wont pay the amount Rs. 198 for you as you promised that you will reverse the charges...

Pl find below mails along with the your SR Numbers...

SR:1-[protected]
With reference to your e-mail dated 11/08/2016, regarding VAS charges for the mobile number [protected], we would like to inform you that kindly write back to us once the invoice dated 20/8/2016 gets generated for the mobile number to reverse the VAS charges of Rs.99/-.

SR: 1-[protected]
With reference to the appended mail 27/7/2016, we have checked our records and see that the number [protected] has been charged Rs.50/- on 27th July, 2016 for VAS service pack “MASCLUB2” subscribed using WAP mode. We w would like to inform you that once bill have been after refund your Vas charges .

SR: 1-[protected]
With reference to your mail dated 5/8/2016, we would like to inform you that kindly write back to us once the invoice dated 20/8/2016 gets generated for the mobile number to reverse the VAS charges of Rs.49/-

Please send me the revised invoice copy without Rs. 198/-, then only i will the bill otherwise i will pay the amount by subtracting the 198/-.

Sastry

Hi Sir,

My name is Raguraman, on 26.08.2016 I submitted a form in aircel store, west tambaram, for migration of postpaid to prepaid. But now all my outgoing calls have been barred and it goes to tele verification department. So I thought that my simcard has been migrated from postpaid to prepaid.

When I spoke to one of the executive in tele verification department, they say that I need to visit aircel store, west tambaram branch, because the proof wasn't uploaded by them. Its been 9 days now, just because of their laziness I need to visit the store once again and have to start from square one. So I would request you to take necessary action against aircel for being irresponsible and also the manager and employees who takes care of the aircel store, west tambaram branch for being so lethargic.