Aircel Complaints & Reviews

For the past one month, 2 rupees per day is getting deducted from my balance under NDAIRPI2. I didn't activate it and checked under 155223 and found I'm not subscribed to any pack. Not able to deactivate by sending STOP to 155223. Not able to get in touch with any customer care executive. This is pathetic service and cheating by AIRCEL. just stop this. Phone number [protected]. Name.. Sahil

I am Dileep from trivandrum, kerala I bought offer Aircell sim(jodi offer, onam gift)3weeks before;I submitted id proof and photo, agent activated only one sim today only[protected]many times I told him to activate my second sim; but he is not activated other one, when I talk with aircell customer care they told me to contact agent.what is going on here?please do needful,

Hi, I am praveen from chennai. My number is [protected]. This is to inform you that my talk time have deducted by activating MPLAYBOY pack. wich got activated automatically . .today again they have deducted Rs.99 from my talktime. this is the third time aircel is deducing from my talk-time, every time i get message to adeactiave and i did it tru message
Kindly check on this...

pfa pic

Sir, on 4th sept, 2016, Rs30 was deducted from my balance without my will. I tried to call the customer care on very same day but no one responded while i was on line for atleast 7-8 minutes. Next day they let me talk to them but now they are saying that the service has been stopped but money can't be refunded because 24 hours have already been passed. I had complaint number [protected]. I talked to the senior officer today(a female) and she disconnected the call while i was explaining the problem to her. Plz help

Dear sir,

I'have an aircel sim ([protected]) last 5 months, but I really regret for they wrongly deduct charges about 8-9 times in last 5 months, but they refund everytime. Today they wrongly deduct rs. 30/- in my account balance (for renewal of hungama serves, without activate before) & not refund my wrongly deduct charges after I'll complain 3-4 times from my mobile.

Plz refund my wrongly deduct charges, b'coz I not activate any value added service in last 5 months period.

Priyank Gautam
Mob.' +91-[protected]
Email" [protected]@gmail.com

My balance is being cut for services I have not subscribed to. I keep receiving messages that this service or that service has been auto renewed. I had just recharged for ₹50 yesterday and today I received a message saying some "Bollywood beauty" has been auto renewed, and an amount of ₹35 was automatically cut, and now my balance is 0. Firstly I don't even know what that service is, and secondly I have never subscribed to it. And this is not the first time this has happened. Just a couple of days back, this same thing happened, so I visited Aircel's website, and tried submitting a complaint to their customer care at the email provided by them, and to my shock, I received a reply saying that their account was full and couldn't receive further emails. Thus my complaint never got registered. So what other options am I left with? Anyway, I want all that to stop. I would like to point out that the only service I need is Calling & SMS. Nothing else. Not even internet anymore. If this happens again, I will discontinue using Aircel.
Thank you.

Sir,
My mobile no.[protected]. Naan chennai classic 198 plann-il pala varudangalai irunthullen. Enathu bill amt max. below Rs.600. But your aircel team-il irunthu my bill amt getting more. so they said new plan in magic combo 399 un-limited. Then my bill will be max Rs.450, (including tax). Now my bill amt above Rs.1000.
So i am not able to pay. Pls reduce the bill amt and sent reduce duplicate
bill.

Thanks
C. SELVA JEYAKUMAR

Sir
I have two plots 3000 sqft n 12000 sqft in jankipuram (behind gudamba thana ) n behind unity city churaha kalyanpur Lucknow u.p. it is located in interior area n there is low network so plz contact us .
Pramod yadav
[protected], [protected]

I recharged my account on 01-Sept-2016 with 53rs in return of it i got 1024mb (1gb) 2G data. This plan is comes with 30 days of validity but the company stoped my data services on 05-Sept-2016.. I called there costumer care helpline number they told me to recharge my main account but yet my data services isn't working and now they aren't connecting me to costumer care... So, I'm requesting you to take some action against them and help me in very possible way as soon as possible. Thankyou

Hi I am A.Govindaraja from Karur (Email ID: [protected]@gmail.com) and I was using Aircel postpaid connection with few issues now and then but continued the connection for more than a year!
But last month i got a message that my plan was getting changed as per standardization and no details about the plan was informed to me nor they got my permission to change my plan!
They have charged me 829 rupees for using Data and my plan had unlimited data before a month!
These Fraud Companies never inform or respect the customers and cheat us in every possible way!
Fed up with this I requested for MNP to some other Network and again these Cheaters pleaded me to change to Prepaid so Again I fell in the trap!
They said they will change my number to Prepaid within 3 Days and here I am waiting for more than 10 days with irresponsible Reply from customer care asking me to call after 2 hours everytime because of system updation?
My Question is : When will you cheaters change my sim to Prepaid???
I even paid the bill to get lost from your fraud company but even then you are cheating me again & again!
GOD only knows!!!

I am complaining about the irregular things which happen on my no. and the pathetic response by the customer service executive.
1 Cross connection happens sometimes, when I dial a normal no. and then the call gets disconnected, within seconds and Rs. 5-10 is deducted. Yesterday, on 6th Sep, around 4 p.m., when this activity got repeated, when I was dialling a normal no. [protected], I called the customer care and someone picked up and transferred the call to a senior, who did not even reveal his name. He just said that a special no. was called and so a big deduction was made. On requesting to register the complaint that this problem of cross connection arises, and the no. dialled here is different from which is reflected in your server, he refused to register the complaint and disconnected the phone, on his own without seeking my permission to do so. I recalled and this time I asked the name of customer executive. Her name was Ruchi, and she did almost the same thing. Its quite an unprofessional conduct of the customer executives, and if they can’t even register a complaint, and disconnect the phone, then what for are they sitting for?! Logically also why would any customer dial any unique no. for just a few seconds, and cut his own balance for no reason?!!
2. Later on the same day, I activated a netpack for single day. I had already deactivated the service of deduction of not from main balance by messaging ‘stop’ to 1925. Still I did that again, to minimize the risk of any discrepancy again, which occurs in your network. A message came that I am already deactivated for that service. Still after the expiry of validity of the netpack, balance deduction started from main account. But again for the lost amount, I this time avoided calling the customer care, as during the day, they had given a trailer that they don’t listen to complaints, and just get on the nerves of the customer by their unprofessional response. So I am writing issue of both point no. 1 and point 2. balance deduction here, rather than calling on 198.
3.Many other strange things also happen via your no.-
a) Frequently I get a message that I am being given 10 local aircel to aircel mins. But balance is always deducted on such calls.
b) When activating net pack from self help, the offer shows more amount of data to be given. But on confirming activation, less data is provided. Eg. if it shows that 35 MB data would be given on pressing 1 and confirming, the actual data given is 25 MB.
c) On dongle 3G nets runs fine, but using 2G netpack, it eliminates all data from main balance. Had complained of this issue earlier also in written.
Kindly look into the deductions made in point 1. and 2. And also please mention that for every issue I should use my spare precious time in writing or the toll free customer care executive can also actually work on the complaints anytime?

I am using Aircel ([protected]) mobile service for quite long time.
For the past 2 months I am receiving SMS from Aircel stating that I have been charged for various VAS services which I did not activated nor I clicked any link.
When I called Aircel customer care what they replied was a SHOCK.
1. They have no idea what those VAS services are for. They only argue that I am the one who activated the services.
2. They have no information on how to use those services.
3. They have no information on how to use those VAS services.
Upon requesting them to register a complaint they were just reluctant and they are not ready to register one.
On searching the internet I can see that thousands of people are affected by the same problem and most of them seem to just give up because of their busy life. I doubt there is some big amount of money being cheated by the third party services for which they are paying a commission to the Mobile service providers.
THIS IS A BIG SCAM WHICH IS TAKING PLACE EACH AND EVERY DAY BY TAKING ADVANTAGE OF LOOP HOLES IN TRAI POLICIES.
Please investigate this case and help me get all my lost money back.
Thank you.

I subscribed for aircel 3G internet packs for a day Rs. 9 . Now it is getting auto renewed. I wanted 3G internet only for one day hence i subscribed for it. Now if I try to deactivate autorenewal I couldn't do it. I tried calling 121 but the customer care executive does not speak. Now it had deducted all my balance and I couldn't recharge. The service to customers is very poor. Now I regret for choosing Aircel.

This is Thiyagesh. I am using aircel post paid and my number is [protected]. My actual plan was 200UL (1GB 3G and unlimited 2G)

My plan has been upgraded to 299(Limited plan) without my confirmation. Also My internet as unlimited and it was changed to Limited without any notification.
I called customer care service and the response is very horrible.

If my plan Is getting changed, you have to call me and get my confirmation. If I am not ok with the up gradation, you should give a notice period of some 30 days to change for other options. Without anything all of sudden plan is changed and how can you expect customers to pay higher amount. (693 Rs bill amount in my case).

I cannot pay the bill amount higher than my actual bill amount of 200+tax. I tried many times to customer care but they making me wait more than 30 mins and then dropping my call. This is one of the worst ever network I have used. How can you increase the bill amount all of sudden and how can you generate bill and send bill all of sudden?.

I need reversal of my bill with in 2 working days ( all my extra amount). I have also charged with VAS which I called customer care in the last month bill to stop but they never did which caused the extra bill of Rs.224.

I am ready to face this legally. How can you increase the amount while all other networks are giving internet for free? This is complete dissatisfaction from a customer who was very loyal to you in my past.

You have to answer me regarding this? This has caused so much uneasiness and tension and I'm unable to work peacefully. I have been composing this mail for the past 50 mins in my office instead of working.


PS: I cannot accept this. I am completely dissatisfied with the aircel service. I will post all my negative reviews in all social medias. I need a reply within ASAP from you as a GM.

Dear Sir,
I am costumer of Aircel prepaid, Bihar.
My mobile number is [protected].
My mobile was switched off for few days as I was not using it.
Tomorrow when I switched on my mobile amount of Rs 25 was deducted from my balance.
No vas is active in my number, the amount deducted is totally wrong.
In past also I had many issues with aircel regarding unauthorized balance deduction.
Please look into the matter and get my balance refunded.
Thanking you
With regards
Abhishek
Mob no [protected]

Hi i am vino
my father having aircel number ([protected]) around 10 years. last year 2015 aircel change prepaid number to postpaid number. my father is an exservice -men he is a disability person his income also low. so after 3 months later he request to change prepaid number to postpaid number, but aircel office told to minimum must pay 1 year than only they can change. so my father paid 1 year 1 month now he again go to aircel office regarding this issue . they keep on telling different reason. his income also very low so please give any suggeston how to change post paid number to prepaid

I have not activated any plan for ryt now n today but frm ur side u guys hav defected frm my main balance tis is seriously worst way u guys r doing u guys r not understanding customers emergency an ur not supposed to detect frm main balance u guys r really giving us vry worst services I'm not at all happy wit ur services guys plz refund d detected balance to my main balance

Dear sir

On 31 august the company had deducted mine rs 128 as activation charges towards internet package which i had not activated on my aircel phone number [protected], following which i had registered a complaint with the company customer call centre.
Reference number was 1-[protected].
Company had said my balance will be refunded within 48 hrs but has not refunded my balance till yet. I have been calling daily to the customer care centre and has received false promises so far.
Off late the cc centre is not allowing me to speak to the customer care executive by way of deliberate blocking the call.

This has been a total mental harassment and blatant abuse of power. It has been almost a week now the company has been trying to take me for a ride and unable to refund my balance of rs. 128.

I promise if i dont get the refund at the earliest i will file a complaint in consumer forum

May god give you little pinch of wisdom

Regards

Victimised aircel customer

On 6/08/2016 i recharged for auto renewal pack 139 plan (Unlimited 2g) for 28 days. It was expiring on 2/09/2016 at midnight 12. I had recieved one message of auto renewal on 31/08/2016 and i had balance around 325 on 2nd september as well as more than 350 on 31 august. I was using internet without bothering of internet expiry as i had auto renewal pack. But next day morning (3rd september) what i see that my account was deducted more than 270 rupees and plan was not activated as insufficient balance. Called customer care they did not respond well. They are telling that you had to see before using internet on 3rd september.

Kindly help me to get back my money. My mobile no is [protected] (Aircel mumbai)

Thanks,
Avinash kumar singh

I want to attention you that, on 29 august I got a balance deduction on my connection No [protected]. I called many times to customers care services and talk with many customers care executive and even senior executives kausik dey, they didn't provide any helpful information regarding my deducted balance yet, they are less cooperative and providing a shameless service. I hoping that aircel would give me a world class service and take a necessary steps to refund my deducted balance...