Sep 03, 2016
Updated by Vignesh .H The latest response from your team:
(Kindly check in the response whether anything is relevant to what I have asked or responded in the trailing email)
And don'y forget to note the point "You will be migrated to a best-fit plan which is aligned to your pattern o[censored]sage from your next bill cycle.", then why the hell was I charged for the previous month??
Dear Customer,
Greetings from Aircel!
With reference to your e-mail dated 01/09/2016, regarding Plan revised dispute for the number [protected], we would like to convey that the modified rentals on your tariff have been initiated after extensive market benchmarking and would like to confirm that the benefits offered and the corresponding rentals are on par with industry standards.
At Aircel, we put quality at the forefront in all of our products even in the most testing of times. While we endeavour to provide the best of Quality and convenience to our customers, it is also imperative that there is a price that goes along with superior quality
We are withdrawing few old plans as a part of billing system up gradation process. You will be migrated to a best-fit plan which is aligned to your pattern o[censored]sage from your next bill cycle.
Below are the details of your new tariff. Continue to enjoy unlimited data with bill shield option. We thank you for your continuous cooperation and we assure to provide the best in class products & services.
Plan Details
Current Plan
New Plan
Plan name
Club 299 PPM Plan
Magic Combo 299
Rental
Rs 299
Rs 299
Voice
600 Local min
550 L/N mins
SMS
1000 L/N
200 L/N
Data
500 MB + UL2G
500 MB + Bill Shield 1 GB + UL2G
Tariff local -A2A/A2O/A2L
20p/40p/50p
30p/30p/50p
Tariff STD -A2A/A2O/A2L
50p/50p/50p
30p/50p/50p
SMS tariff Local/National/ISD
Re 1/Rs 1.5/Rs 5
Re 1/Rs 1.5/Rs 5
Your service request number: 1-[protected]
It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.
Thanking you and assuring you of our best services always.
Warm Regards,
Nandhini
Aircel
Keep writing to us @ [protected]@aircel.co.in (or) [protected]@aircel.co.in
Sms BAL to 121 for a quick balance check. For any VAS deactivations, please dial 155223 (toll free) from your Aircel number and follow the IVR instructions.
[protected] Original Message[protected]
From: [protected]@gmail.com
Received: 9/1/2016 11:23 AM
To: Chn - CorporateCare (E)
Subject: Re: SR:1-[protected]
That's not true.
I was informed by your phone rep that I will be charged only Rs.40 for the extra 1gb and then unlimited 2g after that.
This was informed by your employee (customer support person).
Added to it, next I was contacted by your resolution team and was informed that my plan is not getting changed, it's the same as before (with 500mb 3G after that unlimited 2g). Which is why I continued in your network.
All these were mistakes of your employees not me. If I were informed about this, I would have changed the network when I enquired about the plan change message I received. Hating your network to the core now.
Check your voice recordings for the 2 calls I had with your employees, you'll understand that what I say is true.
I'm seriously dropping an email to TRAI now. And I'll not be paying the extra charges you guys have levied because of your mistake.
I don't care about losing my number. And let's meet in the consumer court.
Hope you read my contact history with you, I'll say again anyway, my mom is an advocate.
Let's see who wins.
Please let us know if you need any information regarding Aircel services. We're definitely going to help you.
Kindly feel free to write to us at [email protected] for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team