Aircel Complaints & Reviews

Dear sir,
My number is [protected]. Today when i browsing, automatically a new webpage opened and it says thanks for subscription aircel service likewise after that 25rs was deducted from my main account balance. And i receive one confirmation message from aircel below is the message. "thank you for subscribing to all channel tv month pack. You have been charged rs. 25.0 for 5 days and your service will be auto renewed with the same charges.. For your special offer dial 50000!! Toll free!!". I don't want that service please deactivate that service and kindly refund my money.
Thanks,
Isaac.

Poor customer service, we are trying to contact customer care executives but it is impossible only the computer is speaking and asking us to press no. does aircell deals with human or computers? IVR is needed but for clearing Problems how does it understand our Problems.

I mailed to Care.[protected]@aircel.co.in but they only replayed with automatic response...I need proper replay That should be form a human not form Computer... Below i mention the the mails i send to customer care and their replay.

"I am typing on behalf of my Father Mr. James

i am trying to contact customer care but your IVR does not connecting me customer care person
I have never activated any caller tune. but caller tune is been activated and my money was gone, and on 29/09/16 and it request was accepted and the I recharged for Rs. 150 full talk time. Now once again one songs is been playing as caller tune and my balance was reduced.

Please contact me. call me and rectify my issues. Please ask tamil speaking customer care executive to call back me.

My Fathers NO: [protected]

Regards
J. John Peter S/O M. James

Dear Aircelite,

We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you.

Kindly allow us to respond to your concern within next one working day.

We assure you timely response and resolution. Thank you for choosing Aircel.

Truly
Team Aircel
Website: www.aircel.com

Please do not reply back this mail as this is an automated response of your e-mail.

2 rs. Per day is getting deducted from my aircel no my no. Is [protected] and i am getting a sms daily which is written NDAIRPI2 has been renewed.
Neither i activate this service nor i am able to talk to customer care they always tell our customer executives are busy
Now i am regretting why did i recharge on this no and why i bought aircel sim
I am using airtel since 2009 and till now they did not deduct a single paisa to activate VAS
really airtel is airtel
And now i knew aircel is aircel

Today i have recharge the aircel kolkata no [protected] for 30/- after an hour i have got an message that you have charged rs. 15/- for activation of bollywood buty without any confirmation from my side. i have called aircel customer care executive to solve the problem but they told me i cant refund the balance therefore, i request you to help to refund my amount of rs. 15. thanking you.

Sir- mere aircel ke number [protected], [protected] & [protected] inme pichele 10 dino se jo bhi balance bharvate h company ke dvara kisi bhi bahane se cat liya jata h & complaint no. Par ya to call lagati nahi h or lagati h to utha ke cat diya jata h ya phir jankari check karane ka kahte hue hold par 10-15 minat rakhava kar call dis connect car di jati h or is tarah se rojana hame preshan hona padata h or money lose to ho hi raha h please is complaine ko solve kare anyathahame esi luteri company se presan hokar other network par jane ko majboor hona padega jisme mere or mer parivar ki sabhi aircel sim ko port hi karana padega or aapse nivedan karta hu ki esi lut nahi machaye

They subscribed a pack without my permission and charged money for that when i call the customer care they says that they dont have any information about this deduction i recorded the call. This telecom company aircel done these types of deduction many times and this is my primary no so cant change this but if it still remains i will port my no. To any other telecom company

My number is [protected] .I have not used any vas services and the company has charged for it and has added that in my bill
I will not pay for the services that are not used by me. Kindly clear all these charges so that I can pay the real amount that I have used.
Take action ASAP
moreover even after porting my number to Vodafone they are sending me bill and have again added vas charges .i had Internet pack and I never asked them to deactivate it still without my knowledge there have deactivated the Internet pack and have added extra Internet charges
kindly help me remove all these charges

Sir,
i recharged my account with rs.100 talktime along with rc.35 stating that 15p/m day before yesterday. But even after topup the ratecutter is not been activated and my talktime reduced rapidly. This is not the first time such a thing is happening. I hv been recharging ratecutters 10 days once thinking it has expored..but came to know its been never activated . Only money is getting snatched sir..
My number is [protected]
This number was switched ftom idea to aircel network a few years back .
Please give me a solution.

Hello,
My name is Rudra Mohanty.and I lost my Intex Aqua star ll mobile with Aircel sim in Bangalore near ITPl on 7th September in bus.That sim number was [protected].
So I request you please block this number.and if you need any confirmation from my side or any kind of verification you need then please contact me below mentioned number.

Rudra
[protected]

My name is Brajesh Kumar Singh. I was using a aircel sim No [protected] which I have surrendered in the month of March 2016 and paid whatever was the last outstanding bill. At the time of surrendering the sim I request the aircel official at Bahu Plaza Jammu to adjust the last bill from my security deposit of Rs. 250. But they told that this can't be done, you pay your bill and you will get the security refund by cheque which we will sent to your address. More than six months has passed, but nothing has been done from Aircel. I have personally visited the Bahu Plaza Jammu office three times. But every time they say that it will take some time.

Please look into the matter.

Dear Sir /Madam,

This is to inform you that my mobile with number [protected] is missing. I would kindly request you to block this prepaid sim card of mine to prevent misuse. I have lost my phone so i am afraid that somebody should not misuse my number. Please take necessary action immediately. Awating to hear from you.

Thanking you,

Your's Sincerely,

satya prakash

Dear aircel team,

This to inform you that from 27 sept my outgoing call are block, while i call to somebody its saying that outgoing facility blocked by customer and also not going any call, i also not able to use data even i have check with other phone it showing same things.
I have also recharge it with₹70 according to customer help line.

So i am requesting you to that please solve this issue and help me out. My no. Is [protected]

Previous complain no:[protected]

Customer care called up and said being prized customer i have received some this and that offers. he said i dont have to recharge anything and just have to maintain some balance and asked me just to listen about the offers..i allowed him to continue his chatter and at last said i am not interested in any offers. after that.. they deducted from my main balance without any confirming messages... when i called up the customer care as usual their server stopped working when serious customer calls up. i just wish i could port my number to other network hassle free... i would not recommend this network any one. worse network and even worst service!!

I faced an arrogant behavior from an employee in authorised aircel showroom. He is playing is playing jokes on me, a customer. He tried to cheat me even.
I want complain on him.
Actually i went to a nearby aircel office to get my number reactivated and asked whether i will get any balance since i had to pay 100 rupees for the same. He replied " yes how much do u want - one thousand! Seriously.." Then i questined his arrogance he said he said he is joking(with serious face). Then again he asked for hundred rupees for reactivation and definitely i will be getting balance from back end. When asked another employee i confirmed that he is lieing.
Showroom add: beside punjab national bank, erragadda, hyderabad

Justi had called castomer care no one ur boys not properly name md ali i am from bangalore he was loughing irritate on me its ur company castomer care so bogus plstake action against this boy iother i had decided to change sim card... He was so irritate not ansered properly when asked why he wasdoing this he gossing some other guys why so option in market why bear ur companiy logo they not have courtesy...

What is happening with aircel? This is 3rd time my money has been deducted from my balance without my concern within 3months. Raised complaints, sent 4 mails, still no response. Even though i did not subscribe for video parlor (Rs.49), i tried unsubscribing it, by sending sms to 155223. For that i received an sms that “you are not subscribed to any vas service”. After 7days, again they auto renewed it and took another rs.49. Raised so many complaints, no use at all.
Really frustrated with aircel.
I need refund of rs.98.
Immediate action required.
Is this the way you treat a customer who has been with aircel for around 6yrs?
“so many of my colleagues also facing the same problem and we are planning to switch network unless otherwise you take necessary steps and refund it”
Waiting for response!!!

This is to inform you that my mobile with number [protected] is missing. I would kindly request you to block this prepaid sim card of mine to prevent misuse. Stop my all services and social account through this number.
I lost my sim card through my cell i don't weather it is stolen or lost please deactivate my phone number +[protected] company name aircel prepaid service.
Please take necessary action immediately. Awating to hear from you.

Thanking you,

Your's Sincerely,

Varsha Sirohi

My mobile no is [protected] i m using aircel for the past 10 years. Nowadays my money is getting debited automatically without my knowledge. I received a message lie below.

Thank you for choosing Music Box Weekly at Rs 20.0. You have been charged Rs 20.0 for 6 days. To unsubscribe SMS STOP to 155223. Click here http://103.10.234.102/musicbox. For your special offer dial 50000!!Toll Free!!

I didnt activate it but often they are cheating if i maintain more balance. So all o[censored] dont recharge u r no for more than 10 rs.

I[censored] complain them in their mail also they wont take any action.

Maintain zero balance so that no chance of cheating !

Hai
My mom's no is [protected]- postpaid no. Last month v visited the customer care and submitted d poi and poa and v had paid d balance amount to our nearest aircel store in gobichettipalayam. But it didn't changed. Den v contact them, they didn't respond well. Once again they are asking the money and proof. Is this a correct procedure to respect the customer. Worst response from the customer care i ever saw.

Finally they called but not to solve problem but to tell that i cant help u.
I got a call from aircel, caller ask me that whether i want to deactivate the tariff, on which i told him that yes deactivate but refund my remaining balance as it is solely your fault. Hearing this he simply told we cant refund even though its their fault. Aircel is a fraud company, dont ever trust.