[Resolved]  Aircel — aircel sim is not working-[protected]

Address:Pune, Maharashtra

Aircel Number- [protected]
Email-smita.[protected]@gmail.com
Alternate number- [protected].

My aircel number is not working from last 4 days. Let me know what is the problem. On mobile cross sign with emergency call is displayed. Incoming and outgoing call are not working. Activate my sim ASAP. Let me know when the problem gets resolved. As I investigate "AIRCEL has closed down the mobile services in Rest of Maharashtra (ROM) circle on 31st Jan’18", so I activate my number. Let me know what is the solution?.
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Mar 12, 2018
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Feb 09, 2018
Aircel Customer Care's response
Dear Smita,

We regret to inform you that Aircel services have been closed down in Maharashtra and hence we won't be able to assist you in this regard. However, we suggest you send a mail on Care.[protected]@aircel.co.in to get UPC (Unique Porting Code).

Warm Regards,
Aircel Social Media Team
Complaint comments 

Comments

Puk code unlocked
Aircel Customer Care's response, Feb 9, 2018
Verified Support
Dear Pravin.

Thanks for reaching out to us. Kindly share the following information to confirm your identity:

Aircel no.:
Alternate no.:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Feb 17, 2018
Verified Support
Dear Pravin,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Warm Regards,
Aircel Social Media Team
I'm arti bist from Delhi and I want to Port my number but even when the send the Port message to 1900 they send back the message check the format .
The format is correct :
Port 75******32 to 1900.
Plz solve this problem immediately and don't disappoint me as always.
I would be grateful if you'd solve the problem.
Aircel Customer Care's response, Feb 9, 2018
Verified Support
Dear Arti Bist,

Apologies for the inconvenience caused to you. Kindly share following information with us for better assistance:

Concerned Aircel number:
The screenshot of the error received after sending the PORT message:

Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Feb 17, 2018
Verified Support
Dear Arti Bist,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Warm Regards,
Aircel Social Media Team
My sim is activation please on .my number is [protected]
Aircel Customer Care's response, Feb 9, 2018
Verified Support
Dear Shreyash,

We regret to inform you that Aircel services have been closed down in Maharashtra and hence we won't be able to assist you in this regard. However, we suggest you send a mail on Care.mum@aircel.co.in to get UPC (Unique Porting Code).

Warm Regards,
Aircel Social Media Team
Hi Sir,

I am trying to change from AIRCEL to Vodafone as there is no network of aircel at my workplace. But AIRCEL is not providing me the Unique porting code. I have send the SMS requesting UPC many times on 14 Jan, 2018 but to no avail. AIRCEL guys please send me UPC. As i am in DEAD ZONE of your coverage area.

Thanks,
N V Ramesh
Aircel Customer Care's response, Feb 9, 2018
Verified Support
Dear Vaibhavaa Ramesh,

Apologies for the inconvenience caused to you. Kindly share following details with us for better assistance:

Concerned Aircel number:
The format of sending the message:
The screenshot of the error received after sending the PORT message:

Warm Regards,
Aircel Social Media Team
Vaibhavaa Ramesh Sarvesh's reply, Feb 10, 2018
My AIRCEL mobile no. 9066617151.
PORT 9066617151 SENT TO 1900. Now I am not at all getting upc after trying many times
Aircel Customer Care's response, Feb 17, 2018
Verified Support
Dear Vaibhavaa Ramesh,

Thanks for sharing the details with us. We have escalated your concern to our team for further assistance and will update you soon.

Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Feb 17, 2018
Verified Support
Dear Vaibhavaa Ramesh,

We regret to inform you that it will take some time to provide better service in that particular area due to the technical issue. So, requesting you to cooperate with us. We sincerely apologize for the inconvenience caused. We are trying to resolve the issue at the earliest.

Warm Regards,
Aircel Social Media Team
They r not ready to even fill form to change postpaid into prepaid... They said hers no conectivity ... So what... Y they r not ready to fill that form... Even in finance sector we r doing better customer service than aicel ... Desk people got into the room and didn't come even after half an hr
Aircel Customer Care's response, Feb 9, 2018
Verified Support
Dear Mythili,

We regret the inconvenience caused. Kindly share the following details with us so that our team can look into your issue:

Aircel no.:
Store address:
Store executive's name:
Date of visit :

Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Feb 17, 2018
Verified Support
Dear Mythili,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Warm Regards,
Aircel Social Media Team

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