Aircel Complaints & Reviews

Address: Solan, Himachal Pradesh, 173212

Hello. I am sandeep from himachal. Please solve my problem/ issue. Which is as follows-. I have been trying to send sms for porting services from aircel to other network provider for at least a week till last month. But did not recieve any sms. And now there are no signals in the sim. Please do something about it as soon as possible. Please provide upc. Regards. Sandeep. Aircel number - [protected]. My other contact number - [protected]; [protected]. Regards

Mar 8, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2018

Aircel Customer Care's response Dear Customer(dadacomputers),

We would like to inform you that Aircel has discontinued its services from midnight 31st of January 2018 in Himachal Pradesh. Further, we request you to visit your nearest Aircel store for further assistance in this regard.

Warm Regards,
Aircel Social Media Team

Feb 02, 2018

Updated by dadacomputers Please tell where is the aircel store here (solan, himachal pradesh), as there is no information on the website, regards

Verified Support

Feb 03, 2018

Aircel Customer Care's response Dear Customer (dadacomputers),

Apologies for the inconvenience caused to you. Kindly visit the below-mentioned address for better assistance in this regard.

Circle Office Shimla
Dishnet Wireless Limited,
Keonthal Complex 3rd Floor Khalini,
Shimla -171002, HP

Warm Regards,
Aircel Social Media Team

Feb 03, 2018

Updated by dadacomputers I have just been to nearest aircel store in solan. They say that since the start of this month all the aircel numbers -official are either unreachable or are not picking phones. They said they can not help us.
The address you have given is of Shimla. Which takes 1.5 hours. So please give some active(running) contact numbers to contact them before going there.(all aircel numbers in himachal are not working)
Regards
Sandeep
[protected]

Verified Support

Feb 05, 2018

Aircel Customer Care's response Dear Customer (dadacomputers),

We regret to inform you that we are unable to assist you anything further.

Warm Regards,
Aircel Social Media Team

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Address: Palakkad, Kerala

Website: www.aircel.com

Iam an aircel customer from kerala. My aircel sim has stopped service suddenly without any notice. I couldn't send any sms to get the port code. All aircel sim near my locality has been stopped so that i cant communicate with the customer care. Plz help me to get the aircel port code so that only i can port my sim to any other sim company. Plz i need to get the code. Its urgent.

Mar 5, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2018

Aircel Customer Care's response Dear Vishnu(Vishnuvichuz),

We regret the inconvenience caused. We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs.

Warm Regards,
Aircel Social Media Team

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Address: Hyderabad, Andhra Pradesh, 500050

Website: aircel.com

No network connection or signal of the aircel mobile
my aircel mobile no [protected] is not showing network signal from 3 days

No signal at hyderabad — unable to make calls

Converting to another network is necessary or not...

When do we get resolved the issue???

Feb 13, 2018

Complaint marked as Resolved

NETWORK IS BACK AGAIN ON 7TH FEB THANQUE

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2018

Aircel Customer Care's response Dear Roy(roy2011),

We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:

Signal Bars:
Alternate No.:
Complete address:
Landmark:
Specific location of issue (indoor/outdoors):

Warm Regards,
Aircel Social Media Team

Verified Support

Feb 02, 2018

Aircel Customer Care's response Dear Roy(roy2011),

We would like to inform you that due to multiple fibre cut yesterday there was some network congestion in few areas. We regret any unintentional network issues that you may have faced. However our concerned team has worked on the same and fixed the issue. We appreciate your trust & support.

Warm Regards,
Aircel Social Media Team

Feb 02, 2018

Updated by roy2011 ==================================================
network status[protected]
===================================================

Signal Bars: zero no signal bars
Alternate No.: [protected]
Complete address:4-1124, new hafizpeta near kondapur rto office
Landmark:ganesh temple
Specific location of issue (indoor/outdoors):both

but signal getting at kharitabad

but not at my current address

thanque
==============================

Verified Support

Feb 03, 2018

Aircel Customer Care's response Dear Roy (roy2011),

As already conveyed due to multiple fiber cuts yesterday there was some network congestion in few areas. We regret any unintentional network issues that you may have faced. However, our concerned team has worked on the same and fixed the issue. We appreciate your trust & support.

Thanking you and assuring you of our best services.

Warm Regards,
Aircel Social Media Team

Feb 20, 2018

Updated by roy2011 ========================================
network status[protected] @ 3:45am to 4:00 am
========================================

Signal Bars: 2 signal bars
Alternate No.: [protected]
Complete address new hafizpeta near kondapur rto office
Landmark:ganesh temple
Specific location of issue (indoor/outdoors):both

but no calls can be made

remain few minutes and got off
==================================================
network status[protected] after 4:00am
===================================================

Signal Bars: zero no signal bars
Alternate No.: [protected]
Complete address:4-1124, new hafizpeta near kondapur rto office
Landmark:ganesh temple
Specific location of issue (indoor/outdoors):both

thanque
==============================

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Address: Gorakhpur, Uttar Pradesh

My aircel number_ suddenly it came to no service mode.
I am not able to make or receive any calls.
I tried my sim with other handsets also but it's not yet working.

My old sim was damaged so i bought a new sim on the same number_1 month ago.
After 1 months of working condition, it's showing no services.
Do provide me a solution as quick as possible

Mar 6, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2018

Aircel Customer Care's response Dear Customer([protected]@c7),

We regret the inconvenience. This to inform you that some technical issue is going on at your location which will take some time to get rectified. We request you to kindly cooperate with us.

Warm Regards,
Aircel Social Media Team

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A

Ananta Patra

from Kolkata, West Bengal

Feb 2, 2018

This is infomm u that o/g call not possible any idea number .plz solve this matter immediately.

Aircel no. [protected]
Alt no. [protected]

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Aircel Customer Care's response, Feb 2, 2018

Verified Support

Dear Ananta Patra,

We have forwarded your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Feb 8, 2018

Verified Support

Dear Ananta Patra,

We regret to inform you that it will take some time to provide better service in that particular area due to the technical issue. So, requesting you to cooperate with us. We sincerely apologize for the inconvenience caused. We are trying to resolve the issue at the earliest.

Warm Regards,
Aircel Social Media Team

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Address: 401209

Hi,
The services of aircel in maharashtra has already been closed.
I have 2 numbers of aircel and on both of them, i haven't received any upc. While few of my friend did receive it on 31st january 2018.
Kindly help me to get upc. Numbers are as follows:
+91 [protected]
+91 [protected]

You can reach me at my alternate number +91 [protected]
—
Regards,
Lakshmikant hebare

Mar 6, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2018

Aircel Customer Care's response Dear Lakshmikant Hebare,

We would like to inform you that Aircel has discontinued its services from midnight 31st of January 2018 in Maharashtra-Excluding Mumbai. Further, we request you to visit your nearest Aircel store for further assistance in this regard

Warm Regards,
Aircel Social Media Team

Feb 02, 2018

Updated by Lakshmikant Hebare Hi,
I went to Aircel Stores, they saying that they can't do anything in this regard.
I even sent my person to galleries in Mumbai, they are also saying that it is not possible for them also.

Kindly provide a solution at earliest.

Regards,
CA. Lakshmikant Hebare
+91 [protected]

Verified Support

Feb 03, 2018

Aircel Customer Care's response Dear Lakshmikant,

We would like to inform you that we are not able to help you any further in this regard, Kindly visit other Aircel stores for better assistance.

Warm Regards,
Aircel Social Media Team

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Address: Chandrapur, Maharashtra, 713213

Aircel can't accept my porting request since 5 days.And they can't accept 199 call.My email id is [protected]@gmail.com .Please solve this issue as early as possible, otherwise I will complain it to higher authority.Each time whenever try to send sms then Aircel replies 'Cant send sms'.Customer care not received call.

Mar 18, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2018

Aircel Customer Care's response Dear Nirjhar,

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Feb 12, 2018

Aircel Customer Care's response Dear Nirjhar,

We would like to inform you that the UPC for your number is DV732763 which is valid up to 17/2/2018.
So, we request you to visit any nearby store of your recipient/new operator along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs
4. UPC received

Warm Regards,
Aircel Social Media Team

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Address: Pune, Maharashtra, 412308

I am using my aircel no from last 1 year. From morning 1feb 2018 my aircel no is not working. I can't make call neither i can receive call.
Mobile is showing no network.
Another sim is connected to same mobile phone which is working fine. I have inserted sim in another mobile phone but no network. Please help.
Even i went to mobile network setting and try to search mobile network aircel network is not coming in the list after trying multiple time

Mar 9, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2018

Aircel Customer Care's response Dear Customer (guptarahul747),

We would like to inform you that Aircel will discontinue its services from midnight 31st of January 2018 in Maharashtra-Excluding Mumbai. For more details please visit your nearest Aircel Store.

Warm Regards,
Aircel Social Media Team

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G

guptarahul747

from Pune, Maharashtra

Feb 1, 2018

In that case how will I port my no?

Reply

Aircel Customer Care's response, Feb 2, 2018

Verified Support

Dear Customer (guptarahul747),

We request you to please visit your nearest Aircel Store for further assistance.

Warm Regards,
Aircel Social Media Team

K

kS Pillai

from Coimbatore, Tamil Nadu

Feb 1, 2018

[protected] I get a 'No service' note .Kindly reactivate the number immediately. For the last few days I have problem in making calls and in receiving calls

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Aircel Customer Care's response, Feb 3, 2018

Verified Support

Dear KS Pillai,

Apologies! We are forwarding your concern to our team. Meanwhile, kindly share your Alternate number with us for better assistance.

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Feb 5, 2018

Verified Support

Dear KS Pillai,

We would like to inform you that there is some temporary issue at your location and the same will be rectified shortly.

Warm Regards,
Aircel Social Media Team

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Hello
My number is [protected] name shaily gupta.
Tried for porting from a long time but aircel didn't send me porting no
This is violation of training rules and mnp guidelines.

Aircel have following cons...
* aircel customer service wrost ever, executive says every time tried after 24 hours
* network not proper, network left most of locations.
*charges for unwanted service subscription without my authorizations.
*calling problem in my area (Gopalpura), call not connected on most of numbers.
I didn't use aircel in life. I have 10 aircelite number at my home, i want to port all numbers. Please provide me unique porting no for my mobile [protected]

Mar 17, 2018

Complaint marked as Resolved

Not resolve.. I have not generate UPC Code

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2018

Aircel Customer Care's response Dear Shaily,

Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following information with us for further proceedings:

The format of sending the message:
The screenshot of the error received after sending the PORT message:

Warm Regards,
Aircel Social Media Team

Verified Support

Feb 12, 2018

Aircel Customer Care's response Dear Shaily,

We would like to inform you that your issue has been resolved, now you can generate your UPC code.

Warm Regards,
Aircel Social Media Team

Mar 17, 2018

Updated by Shailyg1 after this complaint and aircel response, I tried to send port message but port message no send, now network not showing in My sim... Please Provide UPC Code

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R

Raju Sahni

from Anandnagar, Uttar Pradesh

Feb 1, 2018

Dear sir,

Phone number is [protected] is giving missed call & when call back talks vulgar
Please lodge a complaint against the number and kindly blocked any phone call & message from this number to my number
My phone number is [protected]

Regard

Raju Kumar sahni

Reply

Aircel Customer Care's response, Feb 2, 2018

Verified Support

Dear Raju Sahni,

We regret to inform you that we'll not be able to help you in this regard. Further, we would suggest you to file an FIR against the number.

Warm Regards,
Aircel Social Media Team

K

Karthik K Ramya

from Palackattumala, Kerala

Feb 1, 2018

I take to aircel costumer car that man asked to my aircel not problem u Cal to Idea car what I do I am network change to idea

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Aircel Customer Care's response, Feb 2, 2018

Verified Support

Dear Karthik K Ramya,

Please share your exact concern in brief along with your Aircel number in order to assist you in the best possible manner.

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Feb 10, 2018

Verified Support

Dear Karthik,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Warm Regards,
Aircel Social Media Team

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Address: 411032

Hi, the services of aircel in maharashtra has already been closed. I haven't received any upc. While few of my friend did receive it on 31st january 2018. Kindly help me to get upc. Number is as follows: +91 [protected] you can reach me at my alternate number +91 [protected]

Request you to please check this issue as facing lot of issue while doing internet banking as this number is been registered everywhere

Mar 9, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2018

Aircel Customer Care's response Dear Customer(Patronus Charm),

We would like to inform you that Aircel has discontinue its services from midnight 31st of January 2018 in Maharashtra-Excluding Mumbai. Further, we request you to visit your nearest Aircel store for further assistance in this regard.

Warm Regards,
Aircel Social Media Team

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Address: Salem, Tamil Nadu, 636201

I am using air cell network last 4 years... Last month bills amount and lat fee charge from air cell net work... I paid amount with out late fee... But air cell cut the my out going calls... After i paid full amount and extra 100 rs... After ill try to portal process... But the process not complete... Portal not permit... I am ask to air cell customer care... He replied you are valuable customer so your scheme is corporate scheme...in this case is not allowed to portal... You contact your sim taken office... After i am trying to air cell store no one pick up my call since last 10 days... I am total disappointment for in this case...

Note: i am also complaint trai about air cell poor response & customer services...

Regards
Deepan chakravarthi m
Quality manager
[protected]

Mar 10, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2018

Aircel Customer Care's response Dear Deepan,

Apologies! We are forwarding your concern to our team. Meanwhile, kindly share your alternate number with us for better assistance.

Warm Regards,
Aircel Social Media Team

Verified Support

Feb 06, 2018

Aircel Customer Care's response Dear Deepan,

We would like to inform you that our executive tried to reach you however, the call was not answered from your end.

Further, we request you to share your alternate number and a convenient time for the call back so that we can assist you accordingly.

Warm Regards,
Aircel Social Media Team

Mar 13, 2018

Updated by deepanmanju i am clearly mention my alternative mobile number [protected] &[protected]

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Address: Khordha, Odisha, 751021

Website: Aircel

Hi i am jitendra mohanry i used an aircel odisha number from last 9 years and twice i replace same as sim lost with my documents. Recently i lost my handset on 15 jan 2018 in which sim inserted, so i give an complain about handset and sim lost after that i want my same number vut aircel odisha denied to give that number after i provided all proof o[censored]sing that sim as the concerned authority telling me name is not matched but as number is not aadhar linked. This number is the source of my income as it used so long by me, my mother aadhar also linked with same number. So kindly help me as they dont help me. I also mail my all documents to aircel appealette as proof. Kindly help me.

Mar 9, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2018

Aircel Customer Care's response Dear Customer (GTen Mohanty),

Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following information with us for further proceedings:

Alternate no.:
Store address:
Store executive's name:
Date of visit :

Warm Regards,
Aircel Social Media Team

Feb 01, 2018

Updated by GTen Mohanty Sir my alternarive number is [protected]
And i am so harrashed by Mr Achuyta nanda Barik aircel office staff . Because from last 8years that number i am using and on 13 jan 2018 i lost my iphone and give police complain on 15 jan 2018.after that i go to aicel xpress were they first tell e this is an siver number it cost 5000 rupees. As this sim not registered in my name. So i inform them that i twice replace before sim with My document and they infom me why i not aadhar linked so i inform that.i dont know i will lost my phone and also aadhar link last period is march.so they inform me to mail care.[protected]@.co.in and mailed all detail on 15 jan 2018 with police complain attached. But i dont know they read or not what i write they just inform me to deposit your registered document so when i go to Aircel xpress to deposit he inform me to take Approvel from higher authority so he scan my proof of documents and inform me to wait for approval . after 3 to 4 days the call is come from Aircel xpress to deposit aadhar with 200 rs for sim([protected])so i reqched ther he given me one and tell me to wait for activation. Same i inform to Mr Achuyta nanda barik but he tell me approval is rejected as sim is registered to other name.but as i am user of sim form last 8 year so how can fake name and address is not changed as i twice sim replace for lost. But i so harrashed that my wife and i call aircel appellate for the help but that Guy Mr Achyuta nanda Barik receiving this call. Kindly help me as my buisness and i registerd this number to my all bank and other money transaction sight. Kindly sir help Me. Thank you.

Verified Support

Feb 02, 2018

Aircel Customer Care's response Dear Customer (GTen Mohanty),

Thanks for sharing requisting details. We will share the update soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Feb 03, 2018

Aircel Customer Care's response Dear Customer (GTen Mohanty),

We hope that our team got in touch with you and shared all the requisite details.

Warm Regards,
Aircel Social Media Team

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G

GTen Mohanty

from Bhubaneshwar, Odisha

Feb 1, 2018

Sir my alternarive number is [protected]
And i am so harrashed by Mr Achuyta nanda Barik aircel office staff . Because from last 8years that number i am using and on 13 jan 2018 i lost my iphone and give police complain on 15 jan 2018.after that i go to aicel xpress were they first tell e this is an siver number it cost 5000 rupees. As this sim not registered in my name. So i inform them that i twice replace before sim with My document and they infom me why i not aadhar linked so i inform that.i dont know i will lost my phone and also aadhar link last period is march.so they inform me to mail care.[protected]@.co.in and mailed all detail on 15 jan 2018 with police complain attached. But i dont know they read or not what i write they just inform me to deposit your registered document so when i go to Aircel xpress to deposit he inform me to take Approvel from higher authority so he scan my proof of documents and inform me to wait for approval . after 3 to 4 days the call is come from Aircel xpress to deposit aadhar with 200 rs for sim([protected])so i reqched ther he given me one and tell me to wait for activation. Same i inform to Mr Achuyta nanda barik but he tell me approval is rejected as sim is registered to other name.but as i am user of sim form last 8 year so how can fake name and address is not changed as i twice sim replace for lost. But i so harrashed that my wife and i call aircel appellate for the help but that Guy Mr Achyuta nanda Barik receiving this call. Kindly help me as my buisness and i registerd this number to my all bank and other money transaction sight. Kindly sir help Me. Thank you.

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Address: Sonitpur, Assam, 784001

On 30th of jan i applied for a duplicate sim bearing no [protected] from aircel retail outlet as i lost my mobile. I paid ₹25.00 and got my sim. They said it would take 24 hrs to get activated. But now it has been over 24 hrs and still my sim's position remains the same. While i came to know from the customer support team from aircel that the outlet has not initiated my replacement process yet. I guess i don't have to emphasize the importance of a carrier nowadays. There i would like to request the consumer forum to kindly take necessary action against the retail out of aircel or aircel.

Mar 8, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2018

Aircel Customer Care's response Dear Tolan Deka,

Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following information with us for further proceedings:

20 digit SIM number:

Warm Regards,
Aircel Social Media Team

Verified Support

Feb 02, 2018

Aircel Customer Care's response Dear Tolan Deka,

We hope that our team got in touch with you and shared all the requisite details.

Warm Regards,
Aircel Social Media Team

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Address: Pune, Maharashtra, 411033

Hello this is sagar acharya. As aircel is closing up so the numbers should be ported to another company, but the problem is i cannot port my number.
I am not getting the number upc code.
I followed the process : port 8xxxxxxxx1
But not giving the number (Upc code), please do suggest for any solution as early as possible.
I am trying to port for the airtel company but i am unable to proceed due to this issue.

Mar 5, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2018

Aircel Customer Care's response Dear Sagar,

We would like to inform you that Aircel will discontinue its services from midnight 31st of January 2018 in Maharashtra-Excluding Mumbai. Kindly Visit your nearest Aircel Store for details.

Warm Regards,
Aircel Social Media Team

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S

SAGAR2411

from Pune, Maharashtra

Feb 2, 2018

Hello Sir/Mam
This is Sagar Acharya as you said i did visited to the store near me but they said that they closed from more than 1 to 1.5 months so they are not coperating with me please do help i just want the portability number as soon as possible you can rather send me on my gmail id : [protected]@gmail.com

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Aircel Customer Care's response, Feb 3, 2018

Verified Support

Dear Sagar (SAGAR2411),

Apologies for the inconvenience caused to you. We have found some of the store details for you in Pune, Kindly visit any of the below-mentioned address for better assistance.

1) S.K. ELECTRICAL
WARD NO 6,
MILKAT NO 256,
NIRA SHIVTAKRAR,
TALUKA PURANDAR,
PUNE-412102
CONTACT NO: 7040008104

2) G K VISHPRA
SHOP NO 14, KOHINOOR
ARCADE
TILAK CHOWK, NIGDI
HAVELI, PUNE 411044
Contact No. 9762192784

3) SANDIP ENTERPRISES
A/P SHIKRAPUR,
BAJRANG WADI,
OPP KRISHNA MANDIR,
NEAR SANDIP MOBILE,
TALUKA SHIRUR,
PUNE-410510 RETAILER NO: 8796493063

4) SIDDHI COMMUNICATION
SR NO .170/76,
OPP. EXPRO COMPANY,
NEAR ANNAPURNA HOTEL,
CHINCHWAD,
PUNE-411033
RETAILER NO: 8796094103

Warm Regards,
Aircel Social Media Team

S

SAGAR2411

from Pune, Maharashtra

Feb 3, 2018

As you mentioned from the stores the 4th store i have previously visited they say that we have closed and not coperating. Finally is there any way that i can get my number ported . Its a humble request for you all please give me some solution that will work I have some important contacts or give the port number (upc number ) i have mentioned the aircel number :([protected])
and my contact number [protected] so you can contact and give me the solution.

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Aircel Customer Care's response, Feb 5, 2018

Verified Support

Dear Sagar,

We regret to inform you that we are unable to assist you anything further.

Warm Regards,
Aircel Social Media Team

S

SAGAR2411

from Pune, Maharashtra

Feb 5, 2018

Thankyou for your assistance
maybe you could have solved my issue please reconsider my request

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Aircel Customer Care's response, Feb 7, 2018

Verified Support

Dear Sagar,

We have already shared all the possible details and regret that we are unable to assist you in this regard.

Warm Regards,
Aircel Social Media Team

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I am not able to send port message to 1900 from my aircel number. I tried and checked everything customer support asked me to and waited but still nothing in the name of progress. It has been more than a week now, I've tried changing phones changing slots, talking to the customer care but nothing. At first at least the customer care executive picked the but now I am not even able to connect to them. It's always saying to try again later. I need a firm yay or nay on this.

Mar 16, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Jan 26, 2018

Ritikshukla's response recharge is not work

Verified Support

Feb 01, 2018

Aircel Customer Care's response Dear Customer (sutharanand),

Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

The format of sending the message:
The screenshot of the error received after sending the PORT message:

Warm Regards,
Aircel Social Media Team

Feb 02, 2018

Updated by sutharanand PORT [protected]

Verified Support

Feb 03, 2018

Aircel Customer Care's response Dear Customer (sutharanand),

Thanks for sharing the details with us. We have escalated your details to our team for further assistance and will update you soon.

Warm Regards,
Aircel Social Media Team

Feb 07, 2018

Updated by sutharanand Hi,
It has been more than 3 weeks now and I don't think we've reached anywhere yet. I have tried changing the message center number, changing the handset (handsets to be correct), changing my location (office, home, park etc.), waited for proposed dates and hours (6th of Feb midnight, 72 hours etc) but still nothing. I don't know whether I'm not giving my best or what but I believe I am at a place where I could expect result which nothing but a number, a small UPN. It would be grateful if you just provided me if possible and I think it is as I have seen posts where you provided the guys there UPN in comments. So I request you to please provide me if possible or kindly close my connection. I am thankful of you to provide cheap call rates and data packs when nobody else did but now I think I am at my limit here but I need a stable fast network now to continue my work. So kindly help me out here by either providing a fast net near my area (Jagatpura, Jaipur) or send me an UPN.
Thank You.

Verified Support

Feb 09, 2018

Aircel Customer Care's response Dear Customer (southaranand),

We understand the inconvenience being faced by you, our team needs some more time. We shall contact you shortly.

Warm Regards,
Aircel Social Media Team

Verified Support

Feb 13, 2018

Aircel Customer Care's response Dear Customer (sutharanand),

We would like to inform you regarding the matter addressed to us. The issue has been resolved, now you can generate your UPC code.

Warm Regards,
Aircel Social Media Team

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R

Ritikshukla

from Lucknow, Uttar Pradesh

Feb 1, 2018

Maine 27 ka sms recharge karaya but work ni kar rha hai aircel cheat all customer please help me

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Aircel Customer Care's response, Feb 1, 2018

Verified Support

Dear Ritik,

Apologies for the inconvenience caused to you. Kindly share the following details in order to look into your issue:

Aircel No.:
Date of offer message received:
Recharge Date:
Mode of recharge:
Transaction ID:

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Feb 9, 2018

Verified Support

Dear Ritik,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Warm Regards,
Aircel Social Media Team

P

prashanthganesh23

from Avinashi, Tamil Nadu

Feb 22, 2018

Hi,
Ganesh here from Chennai. I have been your post-paid customer since 2000. Trying to send port messages for the past two days. initially, it showed the messages were not getting delivered. Now the port messages have been delivered but not received the UPN yet. The worst part is I am receiving text messages time to time from Aircel with OTP for logging into the Aircel App which is anyway useless in finding the UPN for my number.

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Address: Thane, Maharashtra

I am trying to get Port out code from aircel. from last 10 to 15 days I am trying to send message to 1900 but unable to send. When I send the message it is showing failure. Please help as aircel maharashtra is going to stop services and I need to port asap. Tried to call customer care but they were not helpful. They told me that "you must be typing the message wrong."

Mar 8, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2018

Aircel Customer Care's response Dear Akshay,

We would like to inform you that Aircel will discontinue its services from midnight 31st of January 2018 in Maharashtra-Excluding Mumbai. Please visit your nearby Aircel Store for better assistance.

Warm Regards,
Aircel Social Media Team

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Address: Hyderabad, Andhra Pradesh

Hello sir, today 31/01/2018 aircel cut my 31 main balance without any reason
.
as soon as i see my main balance it showing zero balance . it shows some vas services ...some music connect ...first of all i wont listen to any music only this is not the right way to deduct my balance ... i was in a urgent call sudenly this happened from such a long time such a wate disturbance is happennig ...no response from customer service. the not the call had

disconnected and they activate some services . i want my money back other

wise i will make a complaint to seniior authority provider please resolve.

+3 photos

Mar 13, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2018

Aircel Customer Care's response Dear Customer (errabellyspandana),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Feb 02, 2018

Aircel Customer Care's response Dear Customer (errabellyspandana),

We have checked the account and found that the free music service has been renewed on 31st Jan’18 for which Rs.31 got debited from the account and the service was activated in your account on 1st Jan’18 through an outbound call based on your due consent. We would like to inform you that service has been already deactivated and we regret to inform you we would not be able to process any waiver in this regard.

Kindly note that VAS services can be deactivated by dialing 155223 (toll free) or by sending an SMS as STOP to 155223 (toll free). We suggest you to register Do Not Disturb (DND) services on your account to avoid receiving any promotional calls and SMS from our end. You can send an SMS as START 0 (for fully blocking the services) to 1909 to register for DND services which would be activated in 7 working days post sending the request.

Warm Regards,
Aircel Social Media Team

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I want to port my Aircel service to other service but cannot send message to 1900 (Universal port number). It gives error "Can't send message with Aircel error 69".

Also contacted Aircel customer care but they are not able to solve my problem.

I also tried to change the sim slot but that did not help.

Please resolve this as soon as possible.

Regards,
Mona

Mar 5, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Feb 01, 2018

Updated by Mona Modase Please read the error code as 96 and not 69.

Verified Support

Feb 01, 2018

Aircel Customer Care's response Dear Mona,

We would like to inform you that Aircel will discontinue its services from midnight 31st of January 2018 in Maharashtra-Excluding Mumbai. Please visit your nearest Aircel Store for better assistance.

Warm Regards,
Aircel Social Media Team

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Address: Chennai, Tamil Nadu

Website: epayment.aircel.com

I have received the following message as a result of an online recharge i had done yesterday (30.01.2018) around 11.08 p. M.
"your request to recharge 398 inr cannot be processed at this time. Transaction number is chr[protected]."

The money i had paid online for the same was debited, with the recharge being unsuccessful. Kindly do the needful to refund the money i have spent on an "unsuccessful recharge."

Recharge date: 30.01.2018
Transaction number: chr[protected]
Mobile number:[protected]

Mar 7, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2018

Aircel Customer Care's response Dear Senorita,

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Feb 02, 2018

Aircel Customer Care's response Dear Senorita,

We would like to inform you that we are unable to find any transaction made towards the number [protected] for the amount of Rs.398/- on the mentioned date.

We have seen that that the transaction has been failed and we haven’t received any credit for the same from your bank end. Any transaction’s unclaimed amount should be refunded back to your bank account within 7 working days from your bank end and we request you to get in touch with your bank to know more information about the refund.

If the debited amount hasn’t been refunded back to your bank account within 7 working days, we would request you to provide us with the following details in order to check and do the needful:-

1. Payment Gateway Transaction number or the transaction number (CH[protected]XXXXXXXXXXXX)

2. Bank and website name through which the transaction is processed

If your bank confirms that the amount has been debited from your account by Aircel, we would request you to forward us the scanned copy of the original bank statement / bank certificate with the clearing bank’s name and mentioning that the payment has been made towards AIRCEL for us to enable further action on the same.

Warm Regards,
Aircel Social Media Team

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Address: Chennai, Tamil Nadu, 600106

Sir i am not able do out going cal's and my net is working very slow and i have tower problem regulary now days i found this problem regularly before i never had this type of problem when i cal my friends in their idea no they received my cal but i am able to speak with them its an request to you kindly reslove this problem s earlier has poissible
Thank you

Mar 18, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2018

Aircel Customer Care's response Dear Jawarilal,

Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

Signal Bars:
Alternate No:
Location (Including nearest landmark where the issue is witnessed):
Duration of the issue (a problem since when):
Indoor / Outdoor/ Basement/ Any particular time interval or through the day:
The issue with a specific website or all website:
The browser being used (Default phone browser or Chrome/Dolphin etc.):
Are you using GPRS on Handset or System:
E/G/H Signal available on the handset – yes or no:

Warm Regards,
Aircel Social Media Team

Verified Support

Feb 02, 2018

Aircel Customer Care's response Dear Jawarilal,

We regret for any unintentional network issues that you are facing in some of the areas. We are working to resolve it at earliest. we appreciate your trust and support until such time.

Warm Regards,
Aircel Social Media Team

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Address: Chennai, Tamil Nadu, 600118

I have facing issues in international outgoing calls.. I don't want any outgoing international calls from my mobile number!! I have been continuously facing this issues for past 5 to 6 months.. Whenever i top up my account within the next 2 to 3 days the total amount will be deducted and i started fetching the customer care they i'll say that "you have mailed to an international no so that it has been deducted" but i didn't made any calls like that!! It has been still a mistry for me!! Is there is any service of blocking outgoing international calls from ma mobile number!! Help me to solve this issue or else i don't have any other option other than break my sim card bcuz if my temper😑 [protected]

Mar 9, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2018

Aircel Customer Care's response Dear Divya,

Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

Date & Time of deduction:
Amount deducted:
Any message received upon deduction (screenshot if any):

Warm Regards,
Aircel Social Media Team

Feb 01, 2018

Updated by Divya Shanmugan Date and time of deducted: I found that on 29/01/2018
Amount deducted: I have recharged for 50rs the total amount has been disappeared ( customer care said that RS 39 has been deducted from my account for making an international call to libria country and the no starts with 213322)
Any message received upon deduction: NO

Verified Support

Feb 02, 2018

Aircel Customer Care's response Dear Divya Shanmugan

Thanks for sharing requisting details. We will share update soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Feb 06, 2018

Aircel Customer Care's response Dear Divya,

We hope our team got in touch with you and shared all the requisite information. For further assistance please get back to us.

Warm Regards,
Aircel Social Media Team

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