Aircel Complaints & Reviews

Address: 741235

I am supratik dutta, a customer of aircel having mobile no.- [protected] (Kolkata) want to say that i have to pay for the services for which i have not opted. Vas services like gameloft club daily is automatically activated without my consent and ihave been charged for the same (Inr 4). I request you to deactivate all such services and refund the amount charged for same. I'll be highly obliged to you.

+1 photos

Feb 9, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2017

Aircel Customer Care's response Dear Customer (Supratik Dutta),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 28, 2017

Aircel Customer Care's response Dear Customer (Supratik Dutta),

As per your request, INR 4 posted back to your number and VAS pack has been deactivated.

Warm Regards,
Aircel Social Media Team

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Address: Chennai, Tamil Nadu, 600056

Hi i have problem in deactivating full songs download pack if i call or send any msg to (155223) means it says you don't have any plan to deactivate but in my account the consumed charges of 5 rupees regarding full songs download pack plz solve this i hope it will solve... Thankz it is unnecessary issue becoz i didn't activate any plan it automatically activate thorugh internet...

Feb 4, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2017

Aircel Customer Care's response Dear Customer (mohanshan),

Apologies! Kindly share the following information to confirm your identity:

Alternate no.:
Last recharge amount (Prepaid):
Date of Birth:
Complete Address:

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 28, 2017

Aircel Customer Care's response Dear Customer (mohanshan),

We would like to inform that the subscribed services have been deactivated and the refund of Rs.6/- will be credited back to the number [protected] within 24 hours.

Warm Regards,
Aircel Social Media Team

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Address: Muzaffarpur, Bihar, 842001

I have aircel number [protected] for a long time (More than 10 years). My account balance was rs 510/- my last seen. (Two or three days before). I had no used anything still now. But balance deducted rs 139/-of my aircel account. Now my aircel balance is rs 371/-. Please help to refund it. Customer care did not take action or receive call. Customer care close my matter (Service request number 1-[protected] dated 23/12/2017) without resolve.

Dec 24, 2017

Complaint marked as Resolved

Company did not take any action still now.I contact customer care on 23/12/2017 at 7.10 P.M. He tell me to resolved my complain within 24 hours. But in vain & close my complain without refund. (Service no. of this complain is 1-28747957351 Dated 23.12.2017). No e.mail, No SMS & No Call regarding this complain provided from company still yet.

Aircel customer support has been notified about the posted complaint.

Dec 24, 2017

Updated by RAHAIL0786 Company did not take any action still now.I contact customer care on 23/12/2017 at 7.10 P.M. He tell me to resolved my complain within 24 hours. But in vain & close my complain without refund. (Service no. of this complain is 1-[protected] Dated 23.12.2017). No e.mail, No SMS & No Call regarding this complain provided from company still yet.

Verified Support

Dec 27, 2017

Aircel Customer Care's response Dear Customer (RAHAIL0786),

Please accept our sincere apologies for the problem you have faced. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

Date & Time of deduction:
Any message received upon deduction:

Warm Regards,
Aircel Social Media Team

Dec 27, 2017

Updated by RAHAIL0786 For given concerning deduction amount on 21/12/2017 near about 03.15 P.M. NO CALL & NO SMS from Aircel . DND also activated in my mobile number [protected].

Verified Support

Dec 29, 2017

Aircel Customer Care's response Dear Customer (RAHAIL0786),

Thanks for sharing the requisite details, we have forwarded your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 30, 2017

Aircel Customer Care's response Dear Customer (RAHAIL0786),

As per per our concerned team, we would like to inform you that the issue has been resolved now. So, please let us know if there is anything else we can help you with.

Warm Regards,
Aircel Social Media Team

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Address: 600045

Hello sir, i have properly cancelled my aircel postpaid plan ([protected]) by reaching my nearest aircel office in west tambaram, chennai, by signing and giving proof. But later the customer care called and asked to pay the aircel bill for months even after i explained that i have cancelled. Now they are telling that you will receive legal notice for not paying the bill. I'm a genuine customer and check my transaction i didn't even failed to pay my bill on time, but how can i pay the bill without even using the number for months. Please give me a solution to this. Please cancel my number, i'm really frustrated. I lost my hope and trust on aircel now, i even don't refer anyone to use this network. My current number [protected].

Feb 10, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2017

Aircel Customer Care's response Dear Customer (u.venkat Siva),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 28, 2017

Aircel Customer Care's response Dear Customer (u.venkat Siva),

As per our team, informing that our team is trying to reach you on the number ([protected]) since morning but the calls were unanswered.
Please share the convenient time to discuss and proceed further.

Warm Regards,
Aircel Social Media Team

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From last 17 days i trying to send port msg but it's showing delivery failed... I call to customer care they said we can't help you may be it's technically issue... I visited services center also they said you have to visit main service center.. It's worst experience with aircel i have 5 aircel no in my family with this experience i am thinking that i should port all 5 numbers i request you to please give me my port no... Please give me some solutions so i can port my sim...

Mar 1, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2017

Aircel Customer Care's response Dear Customer (Govind809),

Please accept our sincere apologies for the problem you have faced. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

The format of sending the Port Out message:
The screenshot of the error received after sending the PORT Out message:

Warm Regards,
Aircel Social Media Team

Dec 27, 2017

Updated by Govind809 I attached screenshots please refer and resolve my problem asap

Verified Support

Dec 29, 2017

Aircel Customer Care's response Dear Customer (Govind809),

Thanks for sharing the requisite details, we have forwarded your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 30, 2017

Aircel Customer Care's response Dear Customer (Govind809),

We would like to inform you that the issue has been resolved and you can generate the UPC now. Moreover, if the issue still persists, please change the handset and try again.

Warm Regards,
Aircel Social Media Team

Dec 30, 2017

Updated by Govind809 Still facing same issue I changed two handset I can send another msg but when it's comes to send PORT msg its showing msg failed ... And your response it's too delay. .. it's almost 1 months has over and I'm waiting that I can move on another company ... Your ### customer carr told same things over and over that wait for 48 hrs it's technically issue. If you Guys can't handle technical issues why not leave this company ... I need to port my no ... Other wise I'm going to take this issue with court ...I believe you will respond asao

Verified Support

Jan 06, 2018

Aircel Customer Care's response Dear Customer (Govind809),

Apologies! We would like to inform you that your current status has been shared with the team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Jan 16, 2018

Aircel Customer Care's response Dear Customer (Govind809),

We would like to inform that our team tried to call you but your number was not reachable.

Warm Regards,
Aircel Social Media Team

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Address: Jaipur, Rajasthan, 302033

I contact the executive says there is no any problem u send again sms the code ll come.

But i cant send sms to 1900 port [protected] plz give the proper solution. And asap resolve the my pro dont give the wrong info its very imp no for me... My number is [protected]... My name is amit kumar.. Please contact me soon as possible and solved this problem

Feb 7, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2017

Aircel Customer Care's response Dear Customer (amitmeena1989),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us so that we may assist you better:

The format of sending the Port Out message:
The screenshot of the error received after sending the PORT Out message:

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 30, 2017

Aircel Customer Care's response Dear Customer (amitmeena1989),

We would like to inform you that the issue has been resolved and you can generate the UPC now. Moreover, if the issue still persists, please change the handset and try again.

Warm Regards,
Aircel Social Media Team

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Sur i have complained earlier also about unavailablity of aircel upc code i want to port my no.
My no. [protected]
Please its a humble request from my side to please provide me with my upc code as soon as possible.

So that i can port to another sim i want and can continue using my same no. With other operator.
I would be highly obliged i[censored] could solve my query as soon as possible.
.

Jan 23, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2017

Aircel Customer Care's response Dear Customer (Techo Fun),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

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Address: 110092

Website: www.aircel.co.in

Hi team,

You activated nyassa astrology service on my contact number without my knowledge. I did not subscribe to this service at all. My account is being debited rs.30 and is being automatically renewed. It's the third time that you guys activated this kind of service and this time.

Please respond immediately and deactivate this service and waive off or refund the deducted amount asap.

Contact details: [protected]

Feb 5, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2017

Aircel Customer Care's response Dear Customer (Anuj00100),

We regret the inconvenience caused. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for better assistance:

Date & Time of deduction:
Any message received upon deduction:

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 28, 2017

Aircel Customer Care's response Dear Customer (Anuj00100),

As checked, you have been charged Rs 30/- for the activation of Nyassa Astrology (VAS Service) on December 19, 2017, via SMS mode, post double consent from your end. Services already deactivated. Hence, charges are found correct and Rs 30/- will be credited to your number within 24 hours as one goodwill gesture.

Our team tried to call you at 03:38 PM but however, the call was not connected.

Warm Regards,
Aircel Social Media Team

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Address: Varanasi, Uttar Pradesh, 221001

Hello.. My name is alokesh mazumdar. I am live in varanasi district.
I have lost my aircel prepaid mobile sim number is [protected]. I want to block my moble sim as soon as possible. Please get reaction soon on this complain.
I am waiting for this. Thank you!   replace all

Feb 12, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2017

Aircel Customer Care's response Dear Customer (alokesh22),

Thanks for reaching out to us. Kindly share the following information via DM along with your Aircel number as the concerned Aircel number given you is protected and we are unable to see it for confirming your identity:

Concerned Aircel no.:
Last recharge amount (Prepaid)/Last bill payment amount (Postpaid):
Date of Birth:
Complete Address:

Warm Regards,
Aircel Social Media Team

Verified Support

Jan 04, 2018

Aircel Customer Care's response Dear Customer (alokesh22),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

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Address: Chennai, Tamil Nadu, 603204

I am aridoss s. Chennai india. Am using aircel network for last 3 years. Am using 398 pack for my aircel sim. Its very low speed. Reported to aircel customer care. Not respond. They not did anything but simply send the message your problem was solved. Idotic network please raise the complaint against the aircel network.

Feb 3, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2017

Aircel Customer Care's response Dear Customer (Aridoss),

Please accept our sincere apologies for the problem you have faced. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

Alternate No.:
Location (Including nearest landmark where the issue is witnessed):
Duration of the issue (a problem since when):
The issue with a specific website or all website:
The browser being used (Default phone browser or Chrome/Dolphin etc):

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 23, 2017

Aircel Customer Care's response Dear Customer (Aridoss),

Our team tried to call you but the number was not reachable. Kindly share the following details for further proceedings::

Alternate No.:
Location (Including nearest landmark where the issue is witnessed):
Duration of the issue (a problem since when):
The issue with a specific website or all website:
The browser being used (Default phone browser or Chrome/Dolphin etc):

Warm Regards,
Aircel Social Media TeamDear Customer (Aridoss),

Our team tried to call you but the number was not reachable. Kindly share the following details for further proceedings::

Alternate No.:
Location (Including nearest landmark where the issue is witnessed):
Duration of the issue (a problem since when):
The issue with a specific website or all website:
The browser being used (Default phone browser or Chrome/Dolphin etc):

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 29, 2017

Aircel Customer Care's response Dear Customer (Aridoss),

Our team tried to call you but the number was not reachable. Kindly share the following details for further proceedings::

Alternate No.:
Location (Including nearest landmark where the issue is witnessed):
Duration of the issue (a problem since when):
The issue with a specific website or all website:
The browser being used (Default phone browser or Chrome/Dolphin etc):

Warm Regards,
Aircel Social Media Team

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Address: New Delhi, Delhi

Auto deducting 2 Rs daily I did not activated any service. I have not used your mobile data please refund my amount or disconnect this number permanently, I don't want to continue with this company. I'm trying to connect your customer care but all lines are busy.

Request you please deactivate this service asap and return my money back.

Activated Service: NDMC170317 sms2
My number: [protected]

+1 photos

Jan 23, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2017

Aircel Customer Care's response Dear Customer ([protected]@gmail.com),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 23, 2017

Aircel Customer Care's response Dear Customer ([protected]@gmail.com),

We would like to inform that you were charged for the activation of Rs 2/- auto-renewal SMS pack. Hence, charges are found correct. You were charged Rs 8/- for this service. Rs 8/- will be credited to your account by 26-Dec-17 EOD as a one-time goodwill gesture. The Pack has already been deactivated from your end.

Our team tried to call you at 10:40 AM but no one answered the call.

Warm Regards,
Aircel Social Media Team

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Address: 302033

I cant send sms to company to porting. Last 15 days i contact to customer care but there is no any resposce they executive mandeep give the wrong upc code next time i contact the executive says there is no any problem u send again sms the code ll come.

But i cant send sms to 1900 port [protected], plz give the proper solution. And asap resolve the my pro dont give the wrong info its very imp no for me... My number is [protected]... My name is ashok suthar... Please contact me soon as possible and solved this problem

+1 photos

Jan 31, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2017

Aircel Customer Care's response Dear Customer (ashokshar),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Dec 23, 2017

Updated by ashokshar i got this msg today (Dear Customer, your concern as per reference number 1-[protected] has been resolved on 23/12/2017.In case you are not satisfied with the resolution, you may raise an appeal within 30 days through email/facsimile/post/call centre.)

but seriously thats your service i tried more then 10 times but what i got again msg failed ..i cant send till now msg to 1900 .

what tha hell is that ..please solved this properply sir.. why u cant understand my problem

Verified Support

Dec 27, 2017

Aircel Customer Care's response Dear Customer (ashokshar),

We would like to inform you that your current status has been shared with the team. Your issue is still with our team and they are working on it and will contact you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 30, 2017

Aircel Customer Care's response Dear Customer (ashokshar),

We would like to inform you that the issue has been resolved and you can generate the UPC now. Moreover, if the issue still persists, please change the handset and try again.

Warm Regards,
Aircel Social Media Team

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Address: Jammu, Jammu and Kashmir, 181123

Website: aircel

I surinder lal chaudhary is having multiple connections under mobile no [protected], [protected] and [protected] in my name and used by my parents. I have paid every bill time to time but lately i'm
Aggrieved by overcharging of bills by aircel. On enquiry i found out that net pack of rs148/-has been activated in all 3 mobile connections since
11 june 2016. The said mobile connections are used by my father, mother & aunt who doesn't even have a smart phone. I'm sure that either one of them have n't used even a single bit of that data pack which have been inadvertently added in my bill from a long time. I request your good self to kindly reverse the entire sum of money charged by you 148*17 (Months)*3 conection=2516*3=7548 along with late fee charged by you. Its pertinent to mention here that i have paid all the amount upfront to you without using even a single bit. You can reach me at [protected].

Jan 31, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2017

Aircel Customer Care's response Dear Customer (Surinder Chaudhary),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 23, 2017

Aircel Customer Care's response Dear Customer (Surinder Chaudhary),

We would like to inform you that we have checked your account details and found that PI 148 was activated on your number since 11th Jun’16 with your consent. Hence, no discount is applicable to your number.

Warm Regards,
Aircel Social Media Team

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A

Aditya singha roy

from Kolkata, West Bengal

Dec 21, 2017

I have lost my phone, please block my aircel no.[protected] asap.

Reply

Aircel Customer Care's response, Dec 22, 2017

Verified Support

Dear Aditya,

Thanks for reaching out to us. We are unable to fetch your details as the number you have shared is showing protected to us. Kindly share the following information to confirm your identity:

Aircel no.:
Alternate no.:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Regards,
Aircel Social Media Team

Aircel Customer Care's response, Dec 30, 2017

Verified Support

Dear Aditya,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

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Address: Mohali, Punjab, 151001

I am pre-paid subscriber to aircell mobile no.[protected] for 7 more than 7 years. Now abruptly it is not providing service since 18 days without any notice nor provide port code to enable me to get connection from other company causing me huge loss in processional business. Please do needful and compensate me.

Mela ram gupta
Shiv colony st no.4,
Bathinda -15101
M no.96=[protected]

Jan 21, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2017

Aircel Customer Care's response Dear Customer (MELA RAM, Gupta),

Regarding your network, related concern informing you that network issue at your mentioned number will need some time to get rectified. We request you to kindly cooperate with us.
Please note that we will not be able to share the timeline for the same currently. However, any progress in the same will be intimated to you.
Looking for your kind cooperation and assuring best of our services.

Regarding your Port Out related concern:
We request you to visit your nearest Aircel store along with the following documents for better assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. Concerned Aircel number

Warm Regards,
Aircel Social Media Team

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Address: New Delhi, Delhi, 110096

Aircel in india is now running a beggar shop company, reasons are :
* they just activate any plan to their customers and put an auto renewal for the plan..."thanks for subscribing to rs. 2 aircel pack. Now enjoy, 10 mb 2g data for 1 day. Daily decrement at rs 2 daily, validity 365 days. (Auto renewal)".

*at the same time their customer care is unable to entertain either by saying their customer care executives are busy or once they talk they are unable to transfer call to their senior, don't want to give any complaint no., they just say sir unsubscribe the plan... Don't answer satisfactory.

*all are so funny for a telecom company... Shame on you aircel

*suggestion to aircel: better to stop running a company, so called telecom now and open a beggar shop.

Trivendra
Triv. [protected]@gmail.com

Feb 15, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2017

Aircel Customer Care's response Dear Trivendra,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Date & Time of deduction:

Regards,
Aircel Social Media Team

Verified Support

Dec 30, 2017

Aircel Customer Care's response Dear Trivendra,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

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Address: New Delhi, Delhi, 110005

I need my call. Details of my aircel mobile number of this whole month

I have several deductions and i need to know about the call charges to all particular number.

I have 3 sims of aircel but we onky use 2 in family reason behind bad services.
Network problems and so on.
I need to fix this up and need the conplete csll details on.
Rkakkar. [protected]@gmail.com
My mobile of aircel is [protected]
Altrenative number [protected]

Thanks
Rohan

Jan 20, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2017

Aircel Customer Care's response Dear Customer (rohan kakkar),

Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for better assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3.Concerned Aircel number

Kindly follow the link below to know your nearby Aircel stores:

https://goo.gl/TSfVZX

Warm Regards,
Aircel Social Media Team

View replies

S

Sagar Ibrahim Qureshi

from Bansgaon, Uttar Pradesh

Dec 20, 2017

Sir i need 30 days call history detail my number is [protected]

Reply

Aircel Customer Care's response, Dec 21, 2017

Verified Support

Dear Customer (Sagar Ibrahim Qureshi),

Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for better assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. Concerned Aircel number

Warm Regards,
Aircel Social Media Team

R

Rahamath Nisha

from Kolkata, West Bengal

Dec 21, 2017

Dear sir I paid 10rs card will strach the pin centre three number are damage please sent me clear pin code the serial no is [protected] please sent me quick sir

Reply

Aircel Customer Care's response, Dec 22, 2017

Verified Support

Dear Rahamath,

Thanks for reaching out to us. We would like to inform that your number is showing as protected.
Kindly share your concerned Aircel number and Screenshot of scratch card with us along with your concern on [email protected]

Regards,
Aircel Social Media Team

Aircel Customer Care's response, Dec 30, 2017

Verified Support

Dear Rahamath,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

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Address: Kolkata, West Bengal, 741222

Hi, I am using Aircel since 5years and as my PRIMARY SERVICE PROVIDER.. My main balance was 51.00 rs few days ago. Suddenly I got a msg " Thank you for subscribing PPLAYGAMES and rs 10 has been deducted from your ac. The next day 51 turned into 41, then 31, then 21. It will be deducted till main balance become Rs1.00.
I tried to deactivate it through 155223 buy the IVR is not working. I called customer care 3 times but no resolution provided.

please refund me these 50 rupees ( 30 already deducted and 20 will be deducted)
and deactivate this VAS.

Jan 21, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2017

Aircel Customer Care's response Dear Customer (Brata900),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 21, 2017

Aircel Customer Care's response Dear Customer (Brata900),

As per our team, informing that INR 40 posted to your number on[protected] and VAS pack has also been deactivated.

Warm Regards,
Aircel Social Media Team

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Address: Mumbai City, Maharashtra, 401107

On sunday i have recharged my number with aircel 124 recharge. I have got the message of recharge successfully but the offer is not applied till yet. Every time i call customer care they give the silly reason (Integrity issue, card is in roaming etc) which is not valid according to me. Also every time they lodge a new complaint but there is no response from there side of intimating me about my complaint status. After all when i asked my service request number they say it will be sent through sms and i am still waiting for the sms.

Please look into this

Jan 31, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2017

Aircel Customer Care's response Dear Arifnawaz,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Recharge Date:
Mode of recharge:
Transaction ID:

Regards,
Aircel Social Media Team

Dec 20, 2017

Updated by Arifnawaz Aircel No.: [protected]
Recharge Date: 17/12/2017
Mode of recharge: online recharge
Transaction ID: don't have but I got msg of recharge successfully on 17/12/2017 8:25 pm.

Pls look into this

Verified Support

Dec 22, 2017

Aircel Customer Care's response Dear Arifnawaz,

We would like to inform that your number is showing as protected.
Kindly share your concerned Aircel number with us along with your concern on [protected]@aircel.co.in

Regards,
Aircel Social Media Team

Verified Support

Dec 30, 2017

Aircel Customer Care's response Dear Arifnawaz,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

View replies

P

Priyasha Nirbhavne

from Mumbai, Maharashtra

Dec 19, 2017

Hi Sir, Mam

I am trying to change from AIRCEL to AIRTEL as there is no network of aircel at my workplace also i dnt have near by Aircel gallery. But AIRCEL is not providing me the Unique porting code. I have send the SMS requesting UPC many times

Reply

Aircel Customer Care's response, Dec 20, 2017

Verified Support

Dear Priyasha,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Concerned Aircel number:
The format of sending the message:
The screenshot of the error received after sending the PORT message:

Regards,
Aircel Social Media Team

Aircel Customer Care's response, Dec 28, 2017

Verified Support

Dear Priyasha,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

S

Stephen Kaunder

from Chennai, Tamil Nadu

Dec 19, 2017

I am not able to send any message from my aircel number

Reply

Aircel Customer Care's response, Dec 20, 2017

Verified Support

Dear Stephen,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Concerned Aircel No.:
A Demo No. on which you are not able to send Message:

Regards,
Aircel Social Media Team

Aircel Customer Care's response, Dec 28, 2017

Verified Support

Dear Stephen,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

S

Shweta hegde

from Bengaluru, Karnataka

Dec 20, 2017

I am using aircel sim from many years. But it is not working from 2 weeks. Network is totally absent. I am staying in udupi. There is no aircel office near to udupi and mangalore. That number is very important to me. Please solve my problem soon

Reply

Aircel Customer Care's response, Dec 21, 2017

Verified Support

Dear Customer (Shweta hegde),

We are already working on your issue and request you to provide us with the following details:

Alternate No.:
Complete address:
Landmark:
Specific location (indoor/outdoors):

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Dec 23, 2017

Verified Support

Dear Customer (Shweta hegde),

As per our team, informing that our team tried to contact you but the number was not reachable. So, kindly share an alternate number to cross check.

Warm Regards,
Aircel Social Media Team

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Address: Jaipur, Rajasthan, 302017

Dear sir,

I am user costumer of aircel rajasthna. And i have a problem to sending porting message from last 15 days. I was trying several times but message was sending fail again and again so i contact to customer care but there representative told "we have technical problem in our systems from last 1 month so i cant help you".
Sir i can't understand what can i do so please give the proper solution. Asap resolve the my problem.

Thank you in advance

Mob no. : +[protected]
Company : aircel
State : rajsathan

Feb 6, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2017

Aircel Customer Care's response Dear Customer (www.jaingaurav.[protected]@gmail.com),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us so that we may assist you better:

The format of sending the Port Out message:
The screenshot of the error received after sending the PORT Out message:

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 23, 2017

Aircel Customer Care's response Dear Customer (www.jaingaurav.[protected]@gmail.com),

We would like to inform that you have successfully sent the Port Out message and UPC code has been generated and sent to your number. So, we request you to visit any nearby store of your recipient/new operator along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs
4. UPC received

Warm Regards,
Aircel Social Media Team

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M

Mshabir Malik

from Srinagar, Jammu and Kashmir

Dec 19, 2017

Aircel fraud, cheater company today they activated MCA on my no. Without permission and deducted 30 rs.then I called customer care executive they told me that you u have activated MCA by yourself.

Reply

Aircel Customer Care's response, Dec 20, 2017

Verified Support

Dear Mshabir,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Date & Time of deduction:
Any message received upon deduction:

Regards,
Aircel Social Media Team

Aircel Customer Care's response, Dec 28, 2017

Verified Support

Dear Mshabir,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

Q

qwert987h

from Hyderabad, Telangana

Dec 19, 2017

I have tried many times for porting. But UPC for porting is not received. Be responsible. Do not cheat on customers. Please send me my porting code. My aircel number is [protected]. I have never seen such an irresponsible operator stores. Please solve the issue as soon as possible

Reply

Aircel Customer Care's response, Dec 20, 2017

Verified Support

Dear Customer (qwert987h),

We would like to inform you that the UPC for your number is DT986414 which is valid up to 29/12/2017 12:00:00 AM.
So, we request you to visit any nearby store of your recipient/new operator along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs
4. UPC received

Warm Regards,
Aircel Social Media Team

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I am trying to send the port my_mob_no to 1900 but my message getting blocked every time. I have balance in my mobile and i can send any message to other numbers but only not able to send the mnp message.

Why is my request is getting blocked, i want to know the reason and
Please i request you to resolve the issue i early as possible.
My mobile no: [protected]

Jan 20, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2017

Aircel Customer Care's response Dear Customer (Pratik karmankar),

Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following information with us so that we may assist you better:

The screenshot of the error received after sending the PORT Out message:

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 20, 2017

Aircel Customer Care's response Dear Customer (Pratik karmankar),

We would like to inform that our team tried to call you but couldn't get through.

Warm Regards,
Aircel Social Media Team

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