Aircel Complaints & Reviews

Address: 731214

Sir/madam
I want the incomming and outgoing call details for my aircel prepaid number - [protected] form last 60 days.
Please mail me the call details, i[censored] send the details i get full satisfaction o[censored]r service.
For verification last recharge rs 255/- on 19/08/2017 at 12:07am
Email - [protected]@hotmail.com
Optional number [protected]

+3 photos

Oct 21, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Sep 19, 2017

pawan gondhali's response aircel

Verified Support

Sep 20, 2017

Aircel Customer Care's response Dear Ujjwal Saha,

We request you to visit your nearest Aircel store along with the following documents to get the call details for your number:

1. POA (Proof of address)
2. POI (Proof of Identity)

Warm Regards,
Aircel Social Media Team

View replies

P

pawan gondhali

Sep 20, 2017

[protected]

Reply

Aircel Customer Care's response, Sep 22, 2017

Verified Support

Hi Customer (pawan gondhali),

Please share your exact concern regarding Aircel services to assist you in the best possible manner.

Warm Regards,
Aircel Social Media Team

R

Rajeev Ranjan Rumar

from Raha, Assam

Sep 20, 2017

My bame is krishna pd. Chaurasiya and My mobile is lost today with a aircel sim card that's no is [protected] and it's very important to block because I am an agent and there are a lot of no saved so kindly block my aircel no immediately sir.

Reply

Aircel Customer Care's response, Sep 21, 2017

Verified Support

Dear Rajeev Ranjan Rumar,

Kindly share the following information to confirm your identity so that we can escalate your request (to block your number) to the concerned team:

Alternate no.:
Last recharge amount (in Rs):
Date of Birth:
Complete Address with PIN Code:

Warm Regards,
Aircel Social Media Team

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra, 412101

Hello, im trying to port out from my aircel # [protected] and im continuously getting and error for the 1900 number. Im able to send messages to other number properly but it throws an error only for 1900. I even tried 3 different handset (Even basic handset) but all throws an error.

+1 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Tiruvannamalai, Tamil Nadu, 632512

Website: aircel

I want to change my postpaid sim to prepaid so i take port number from aircel and give mnp request from airtel in two times when i give request the message come from airtel that message was your request for porting the [protected] to airtel has been received. But still not change i contact airtel customer care and aircel customer care but they dont give correct answer for me every month i paid postpaid bill for aircel kindly help to change my postpaid number to prepaid..

Thanking you

R. Dhanasekar
[protected]

+2 photos

Oct 23, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2017

Aircel Customer Care's response Hi DhanasekarRajendran,

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Sep 22, 2017

Aircel Customer Care's response Hi DhanasekarRajendran,

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team

View replies

K

kumar D123

from Phaltan, Maharashtra

Sep 20, 2017

I am a customer of Aircel pre-paid and Mobile Number is
[protected] using since, 8 year but the sim card not working now
(Sim card registration failed)
please activated the same as early as possible.
Thanking you!

Reply

Aircel Customer Care's response, Sep 21, 2017

Verified Support

Dear Customer (kumar D123),

We regret to inform you that your number (9095741061) has been disconnected from our end and hence we won't be able to assist you in this regard anymore.
So, we suggest you visit/contact your nearest Aircel store with your valid ID and address proof to get further assistance in this regard.

Warm Regards,
Aircel Social Media Team

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra, 411007

Website: www.aircel.com

I want to port my aircel service to other service, but not able to send message to 1900 (Universal port number) from last two days. Even i called their complaint number 198, they are not able to help.

It is something blocked by aircel, just to ensure that no body is able to port from aircel to other providers.

Very poor service by aircel.

From:-
Ashish
[protected]

Oct 23, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2017

Aircel Customer Care's response Dear Customer (ashishsharma5689),

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Content/format of the Port SMS sent:
Screenshot of the error message received while sending the Port SMS:

Warm Regards,
Aircel Social Media Team

Verified Support

Sep 22, 2017

Aircel Customer Care's response Dear Customer (ashishsharma5689),

We would like to inform you that the UPC (Unique Porting Code) is generated and has been sent to your number.

Warm Regards,
Aircel Social Media Team

View replies

A

ashishsharma5689

from Pune, Maharashtra

Sep 20, 2017

I tried to send the following message to 1900.
PORT [protected]

I can send the messages to other numbers.

It is something blocked by Aircel, just to ensure that no body is able to PORT from Aircel to other providers.

Very Poor Service by Aircel.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 201002

Dear sir /mam,
I recharged with 197 rs pack in my aircel sim recently and the quality of service provided to me by operator is very poor regarding the plan. L made numerous complaints in all the departments of aircel but did not got any solution. They are not interested solving my problem also when i am calling and using internet there is a big network issue. Now aircel's customer care service is not picking up my calls also. I am facing this problems for 15 - 20 days.

Dear sir / mam kindly pay attention towards this problem awaiting for a quick response from your office.
Regards kartik

Oct 23, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2017

Aircel Customer Care's response Hi Kartik Rajput0070401,

We are forwarding your issue to the team. Meanwhile, kindly share the following details so that our team can look into your issue:

Signal Bars:
Alternate No.:
Complete address:
Landmark:
Specific location(indoor/outdoors):

Warm Regards,
Aircel Social Media Team

Verified Support

Sep 22, 2017

Aircel Customer Care's response Hi Kartik Rajput0070401,

We would like to inform you that, our team tried to contact you couple of times but the call was not answered in morning as well in the afternoon. Further as checked our network team had discussed with Ms. Rajni, she is facing indoor coverage issue at said location (Nand Gram Road, Tyagi Market, Ghaziabad Near Mariam Gate) nearest serving site DLA4924 and neighbour sites area working fine but problem may persist in indoor due to dense clutter area. We request you to search network manually and latch in Aircel network or Re- insert SIM in handset and then check.

Warm Regards,
Aircel Social Media Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I got my broken sim replacement a few days back for which it was charged rs150 also but it wasn't activated for almost two weeks so i went to the office yesterday and they gave me yet another sim of the same number and charged rs150 again but till now it hasn't been activated... Please tell me the procedure to activate it at the earliest... I tried calling the customer services too but it didn't help either

Oct 20, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2017

Aircel Customer Care's response Hi Ajung Lkr,

We are forwarding your issue to the team. Meanwhile, kindly share the following details so that our team can look into your issue:

Alternate no.:

Warm Regards,
Aircel Social Media Team

Verified Support

Sep 19, 2017

Aircel Customer Care's response Hi Ajung Lkr,

We would like t inform you that as per our record it was found that sim replacement has been already done[protected], As per your request unbarring done on[protected] for mobile number [protected] and number is active now.

Warm Regards,
Aircel Social Media Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Purba Medinipur, West Bengal, 721401

Mera aircel num.[protected]. Yesterday 17.09.2017 morning 9.45 a. M pey 89 recharge kiya (Internet recharge). Special offer aya tha meri pass. Recharge korney ke bat kuch vi nehi diya. Call center pey call kiya to bola hamko 24 hours key bat ap benifit payogi.24 hours k bat call kiya to call center ka lon miss behive kor raha hei. And merey number ko block kor diya giya. Plzz help me. Merey ko 89 rupee refund kordena chaihe

Oct 25, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2017

Aircel Customer Care's response Dear Sarabindu,

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team

View replies

S

Sarabindu

from Kharagpur, West Bengal

Sep 19, 2017

Castomer k sath achhi sey behive korna sikho.meri 89 rupee full gayeb kardiya aircel balo.

Reply

Aircel Customer Care's response, Sep 19, 2017

Verified Support

Dear Sarabindu,

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Screenshot (with date) of offer message received:
Mode of recharge:
Transaction ID:

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Sep 22, 2017

Verified Support

Dear Sarabindu,

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka, 560054

Website: [email protected]

Can u reply me, aircel express in matikere bangalore 560054, for aadhar link with my mobile n. [protected] he was asking for money, and i asked why, it should be free but he didn't listen to me and he behaves very rudely it i'll be pay so finally i pay money for aadhar link and after i talk to aircel customer care he told no need to pay any money for aadhar link but dat guy he took,, if it is right than ok, otherwise take action against dat aircel express store,

+1 photos

Oct 31, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2017

Aircel Customer Care's response Dear Customer ([protected]@gmail.com),

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Store executive's name:
Date of visit:

Warm Regards,
Aircel Social Media Team

Verified Support

Sep 23, 2017

Aircel Customer Care's response Dear Customer ([protected]@gmail.com),

Our team tried reaching you on the shared number to understand your concern but our call went unanswered. Please let us know an alternate number and a convenient time when we may reach you.

Warm Regards,
Aircel Social Media Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110008

Vas of ndairsms2n has been activated itself on my aircel mobile number [protected]. My rs.2 deducts everyday for this service and it has been deducted rs.38 so far. I called aircel customer care on 198 in this regard. They suggested me to dial *121*0200# to deactivate this service but i have dialed this many times but this service has not been deactivated yet. I contacted aircel customer again at 198 and again described the issue and also told about the ivr i dialed to deactivate the service but failed, then they suggested me another number that is *121*2# i dialed this number but an another service had been activated on my mobile and another rs.2 had been activated on my number, then he accepted his mistake but did not refunded me the money which had been deducted due to his mistake.
I want this service of ndairsms2n to be deactivated and want my refund of rs.38 as soon as possible otherwise next i will go to consumer court.

Oct 22, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2017

Aircel Customer Care's response Dear Customer (yasminansari129),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 110096

I lost my phone and sim then i issued duplicate sim. Sim activated but not able to make incoming and outgoing calls.
Literally, i fed up from the aircel team. So, now am waiting for my sim activation. Once sim activates then i'll definitely port my number.
Even customer support persons are also not responding of my call.
The worst company in telecommunication. Such a cheap network service provider.

Oct 27, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2017

Aircel Customer Care's response Dear Anit,

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

20 digits SIM number (new one):
Alternate number:

Warm Regards,
Aircel Social Media Team

Verified Support

Sep 19, 2017

Aircel Customer Care's response Dear Anit,

We would like to inform you that your number will be activated by the end of the day. Please cross check the same by today evening.

Warm Regards,
Aircel Social Media Team

View replies

A

Anitesh singh

from Noida, Uttar Pradesh

Sep 20, 2017

It's really works.
Thanks consumer complaints forum because Fed up from Aircel team and it's member after continuously calling nd E-Mailing not get a single reply but here got problem resolved.
Thanks a lot team.

Reply

Aircel Customer Care's response, Sep 21, 2017

Verified Support

Dear Anitesh,
Please share your exact concern regarding Aircel services along with your Aircel number to assist you in the best possible manner.
Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Oct 3, 2017

Verified Support

Dear Anitesh,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

M

Madhu Polineni

from Bengaluru, Karnataka

Mar 24, 2018

Hi team,
This is informing to you ..since last 1 month.my article incoming and outgoing not working..but the SMS are receiving.. even I have tried to contact Aircel customer with my Aircel number.. it's not working for that what's can I take action..
Please help me.this

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Jaipur, Rajasthan, 302020

Aircel is cheating people's now they deducted 40 rs. From my balance.. They activated a plan without any information or subscription... This company is not good. Many times they deducted my balance.. I am going to change it in jio.. Jio is best.. First send my balance... Aircel is not good.. They are deducting every time my balance.. Pls send my balance.. I will go to consumer court

Oct 20, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2017

Aircel Customer Care's response Hi Customer(jainashu007),

We are forwarding your issue to the team. Meanwhile, kindly share the following details so that our team can look into your issue:

Date and time of deduction:

Warm Regards,
Aircel Social Media Team

Verified Support

Sep 19, 2017

Aircel Customer Care's response Hi Customer(jainashu007),

We would like to inform you that we have checked your account details and have found that the STV 35 pack was activated in your account after due consent from you. However as a onetime service gesture waiver of Rs.35 is being effected in your account, it will reflect within 24 working hours.

Warm Regards,
Aircel Social Media Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra

I want to PORT my Aircel number to other network provider because its network coverage is too weak .
Aircel is not allowing me to send PORT message to 1900.And the Customer care service is worse . You just can't reach them !!

And i have going through this forum, i understood that this not a one off case.
Can somebody please help me with this

Oct 31, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2017

Aircel Customer Care's response Dear Sampad Mallik,

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Content/format of the Port SMS sent:
Screenshot of the error message received while sending the Port SMS:

Warm Regards,
Aircel Social Media Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 600034

Hi,
I am having the same problem, for the last 70+ day i was not able to receive any messages, but able to send the same, my mobile number is +[protected], i had lost my sim and replaced with a new sim, after replacing this problem started, even they suggested to replace again, i did that too, still the problem remain,

I had called the customer care every alternate day for the past 2 months they are not able to resolve me the issue, every time they take the complaint and ask for 48 hr time, many had tried still not yet resolved, even i had changed various mobile and tried but not able to resolve, please i beg you try to resolve me the same, my mail id is [protected]@gmail.com,

My number is a postpaid number and i was using this number for the past 12+ year,

With regards,
Ashok a

Sep 22, 2017

Complaint marked as Resolved

It was resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2017

Aircel Customer Care's response Hi Customer (aashok611),

We are forwarding your issue to the team. Meanwhile, kindly share the following details so that our team can look into your issue:

Sample no.:

Warm Regards,
Aircel Social Media Team

Verified Support

Sep 22, 2017

Aircel Customer Care's response Hi Customer (aashok611),

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team

View replies

A

aashok611

from Mumbai, Maharashtra

Sep 19, 2017

Hi,

I had said from any number it was not working, if you need Sample number consider this number

Sample no: [protected]

With regards,
Ashok A

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 193224

Hello sir
I want my call statement of my aircel number.. My number is [protected]... I have taken this sim by using my aadhar card... My name is asif mohammad... Plxx send me call details from last six months.. It is urgent... Send it on my email my email is [protected]@gmail.com... For more verification u may also coll me on this number or my another personal number as [protected]
Thank you

Oct 20, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2017

Aircel Customer Care's response Dear Customer (Aasif786),

We request you to visit your nearest Aircel store along with the following documents to get all your call details:

1. POA (Proof of address)
2. POI (Proof of Identity)

Warm Regards,
Aircel Social Media Team

View replies

H

Hitesh Godiya

from Surat, Gujarat

Sep 18, 2017

I am trying to port out my no in maharashtra circle but the sms is not getting delivered. I have contaced customer care but to no use. Please help.

My aircel no is [protected]

(Please contact on [protected] for any more info)

Reply

Aircel Customer Care's response, Sep 18, 2017

Verified Support

Hi Hitesh Godiya,

We would like to inform you that your PORT out request is in under process and will be completed till 22 September 2017.

Warm Regards,
Aircel Social Media Team

K

Kunalrj

from Delhi, Delhi

Sep 18, 2017

Please unsubscribe nyasa astrology. Stop to 155223 is not getting delivered. Also unsubscribe any other VAS on my number.
I have never subscribed Nyasa but every month charges are deducted. Tried calling several times to call center but to no avail.

Reply

Aircel Customer Care's response, Sep 18, 2017

Verified Support

Dear Kunalrj,
Thanks for sharing your concern with us. To deactivate any VAS service, you can just type STOP and send it to 155223 OR you can call on our toll-free number 155223.
Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Sep 26, 2017

Verified Support

Dear Kunalrj,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

K

KPS EXPORTS

from Lucknow, Uttar Pradesh

Sep 18, 2017

I am trying to get my puk no. From last two days. And call 121 and 198 at least more then 100 times. But always busy and call desconeected aotonaticly after 1.48 minute.
So I am unable to get puk no. My sim is blocked now what to do.

Reply

Aircel Customer Care's response, Sep 18, 2017

Verified Support

Dear KPS EXPORTS,
Thanks for reaching out to us. Kindly share the following information to confirm your identity:

Aircel no.:
Alternate no.:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:
Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Sep 26, 2017

Verified Support

Dear KPS EXPORTS,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu, 600 071

Sir iam senthilkumaran using mobile number [protected] from aircel service provider. I have been subscribed to games club vas by unauthorised manner today 17 sept 2017 and rs 35 deducted from my talk time. On 15 sept 2017 money was deducted for movie masti vas in a unauthorised manner and the compliant is still pending. This is the fourth time such unauthorised subscription and deduction of money happening for in a period of three months. I want service provider aircel to reimburse the deducted money.
If necessary action is not taken by the service provider iam forced to switch over to other service provider using port.

Oct 21, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2017

Aircel Customer Care's response Hi Customer(senthilkumaran299),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Sep 20, 2017

Aircel Customer Care's response Hi Customer(senthilkumaran299),

We would like to inform you that as per your request VAS service has been de-activated and Rs.70/- has been posted to your account as talk time.

Warm Regards,
Aircel Social Media Team

View replies

M

mitra007

from Hyderabad, Telangana

Sep 18, 2017

My mob no. is [protected]. recently i bought a sim from kolkata with a benifit o[censored]nlimited call and 1gb/day data. now i am in telengana. my internet facility is on, but my outgoing facilities is not working .

Reply

Aircel Customer Care's response, Sep 18, 2017

Verified Support

Dear Customer (mitra007),

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Alternate number:
Full address with nearest landmark:
Network you are latched to (connected to):
Tried to do manual selection & if the problem still exists?
Error message received:

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Sep 18, 2017

Verified Support

Dear Customer (mitra007),

As per our concerned team, we would like to inform you that no issue has been found on your number. Also, our team tried calling you but couldn't get any response from your end.

Warm Regards,
Aircel Social Media Team

D

DipankarSom

from Kolkata, West Bengal

Sep 18, 2017

Please let me know why haven't you provided an online linking facility. The stores will charge us different amount for this task.

Why should we pay money for some govt enforcements!?

This is injustice!!! Government/ Company should look into this matter urgently.

Don't play with people's hard earned money.

Reply

Aircel Customer Care's response, Sep 18, 2017

Verified Support

Dear DipankarSom,
We regret the inconvenience caused. Kindly share the following details so that our team can look into your issue:

Aircel no.:
Store address:
Store executive's name:
Date of visit :
Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Sep 26, 2017

Verified Support

Dear DipankarSom,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

A

Ajit Tanti

from Bokakhat, Assam

Sep 18, 2017

Transaction number ASR[protected] to recharge 248 INR to [protected]

Reply

Aircel Customer Care's response, Sep 18, 2017

Verified Support

Hi Ajit,

Please share your exact concern regarding Aircel services to assist you in the best possible manner.

Warm Regards,
Aircel Social Media Team

M

Manis123

from Chennai, Tamil Nadu

Sep 18, 2017

Hi Sir,

I want the last one month call history details of my aircel prepaid no [protected]
Please mail the call details for the past two months to my email id: [protected]@gmail.com

Reply

Aircel Customer Care's response, Sep 18, 2017

Verified Support

Dear Customer (Manis123),

We request you to visit your nearest Aircel store along with the following documents to get your call details:

1. POA (Proof of address)
2. POI (Proof of Identity)

Warm Regards,
Aircel Social Media Team

Helpful

Found this helpful?

4 Comments

Post your Comment

Comment Guidelines

My no is [protected]
Since last week aircel has been deducting my credit for services which i did not subscribe. Even after i have sent request to unsubscribe, my credits are deducted for same services. I have been deducted more than a hundred rupees. At times i cant even make a call because of low credit.
If i don't find a solution then i will make a police report against you for cheating.

+9 photos

Oct 21, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2017

Aircel Customer Care's response Dear Customer (kumar2),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Sep 20, 2017

Aircel Customer Care's response Dear Customer (kumar2),

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team

View replies

B

Bibhus

from Ranaghat, West Bengal

Sep 18, 2017

Recovery of Rs 35 for guahar kahan voice alert that has been deducted by aircel without my consent for some useless subscription.though i have deactivated the service, I have not yet received my lost money. Let the money be refund and such inconvenience be stopped in future.

Reply

Aircel Customer Care's response, Sep 18, 2017

Verified Support

Dear Bibhus,
We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Date & Time of deduction:
Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Sep 26, 2017

Verified Support

Dear Bibhus,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Howrah, West Bengal, 711227

Dear sir
I sanjib das residences at bbd bag sarani ghoshpara bazar nischinda howrah 711227.
I am facing trouble continue for last 3 to 4 days
I was recharge my aircel mobile ([protected]) but unfortunately i was check 40 rupees deduct from my mobile
I was called customer care they said call me after 3 hours, we did not see any update.
Again on 14/09/17 the money has been charged approximately 40.00inr
Again i was call customer care and agin they said we did not fine why the money has been deducted call me after 3 hours
i need you help so this type of scaming stop from other people. And most humbling requested to u i need my money back.
Thank you
Name :sanjib das
Contact number and company: ([protected] and aircel)

Oct 20, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2017

Aircel Customer Care's response Hi Sanjib.das.33811,

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Sep 18, 2017

Aircel Customer Care's response Hi Sanjib.das.33811,

We would like to inform you that as per our record your balance got deducted Rs.(14.09+4.46)(before balance Rs.(57.00+42.91) & after balance Rs.34.67(not Rs.40) for outgoing call to this (sample number:- 98314#####, 79987#####, 82828#####) from 9/14/2017 at 10:27:21 AM to 9/15/2017 at 11:57:08 AM, call duration 1284 secs, as per call charges" base tariff"(@2.7p/sec), on that time any Rate Cutter was not available in your account. So charging found correct and you are not eligible for waiver.

Warm Regards,
Aircel Social Media Team

View replies

A

Aditya More 123

from Mumbai, Maharashtra

Sep 18, 2017

Hii sir
please activate my sim car no[protected]

Reply

Aircel Customer Care's response, Sep 18, 2017

Verified Support

Dear Aditya,
Thanks for reaching out to us. Please share your correct Aircel mobile no. & alternate no. so that our team can get back to you.
Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Sep 26, 2017

Verified Support

Dear Aditya,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

J

Jitesh Donde

from Nashik, Maharashtra

Sep 18, 2017

I have no aircel network range around my residence . I request aircel authority to send me the upc as i am not able to send any message from my aircel sim. I want to port to another service provider company so as to get proper network range . .

.
.
Regards jitesh donde

Reply

Aircel Customer Care's response, Sep 18, 2017

Verified Support

Dear Jitesh,
We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:

Aircel No.:
Signal Bars:
Alternate No.:
Complete address:
Landmark:
Specific location(indoor/outdoors):
Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Sep 26, 2017

Verified Support

Dear Jitesh,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Mr. /mrs manager,

Myself anjani kumar choubey but an aircel sim two weeks ago. That has a plan of rs 399 claiming that they will provide free calling to any network plus 1gb 3g data every day for 4 month. But i am not able to get even a proper call not even 2g data. I lodged a complaint regarding this on third day after i bought the sim. First they told it not problem with network the problem is in your phone, then one of your man came visited me checked my phone and told phone has no problem, something is wrong with network. After that i lodged complaint again and again but the response was unpleasant and the issue has not been resolved yet.

Oct 29, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2017

Aircel Customer Care's response Dear Anjani,
We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:

Aircel No.:
Signal Bars:
Alternate No.:
Complete address:
Landmark:
Specific location(indoor/outdoors):
Thanks & Regards
Aircel Social Media Team

Verified Support

Sep 25, 2017

Aircel Customer Care's response Dear Anjani,

We hope your issue has been resolved.Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

View replies

M

Md Ashif Hussain

from Delhi, Delhi

Sep 18, 2017

I have not even activated smigglemobi my mobile was kept aside till morning and they deducted rs 35 for 7 days I want to know why this?
I want my 35rs back

Reply

Aircel Customer Care's response, Sep 19, 2017

Verified Support

Dear Md Ashif,
We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Date & Time of deduction:
Any message received upon deduction:
Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Sep 27, 2017

Verified Support

Dear Md Ashif,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Thane, Maharashtra, 421306

I want to port my aircel service to other service... Message not send to 1900 (Universal port number) from last one week. I called 198, customer care executive is keep saying server is down.

It is something blocked by aircel, just to ensure that no body is able to port from aircel to other providers.

Regards#
Bhavesh indre
Contact#[protected]

Nov 8, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2017

Aircel Customer Care's response Dear Bhavesh Indre,

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Meanwhile, kindly share the following with us for better assistance:

The format of sending the message:
The screenshot of the message received after sending the PORT message:

Warm Regards,
Aircel Social Media Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Customer's name: swapan pal
E-mail:saikat. [protected]@gmail.com
Contact no. [protected]
City: arambag
State: westbengal
Complaint category: aircel complaints
Claim amount (Approx.): 50 or more
Subject: balance deduction
Complaint description:
Respected sir

I have a aircel sim with number [protected]. But illegally several times the balance deducted . When i tried to complain this to aircel complain no.198. its not working.
When i recharge, the balance deducted. Thus i can not use this sim comfortably.
Till date the total amount deducted near about rs 50/- or more. (On 13/09/017 deducted rs 30/- and rs 3/- and today once again rs. 15/-)

My alternative contact number is [protected]. Please contact at this number if needed instead of victim sim.

Oct 20, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Sep 10, 2017

Piyali Laha's response My AIRCEL sim no. [protected] is locked accidently. Please contact me at my alternate no. [protected] for my Puk code. It's urgent. Plz contact me first.

Sep 15, 2017

Updated by Saikat Pal A call from the number [protected] received just today 15/09/2017 named Aircel Customer Care and he is asking for my debit card number to receive the balance.but is it the way?.. I just want my balance through Aircel Sim i.e. Victim sim.

Verified Support

Sep 16, 2017

Aircel Customer Care's response Dear Saikat Pal,

We are forwarding your concern to the team. Meanwhile, please share if received any message upon the deduction.
Also, we suggest you not to share your bank/personal details with anyone as we never ask you for the same.

Warm Regards,
Aircel Social Media Team

Verified Support

Sep 16, 2017

Aircel Customer Care's response Dear Piyali Laha,

Kindly share the following information to confirm your identity so that the needful can be done accordingly:

Last recharge amount (in Rs):
Date of Birth:
Complete Address with PIN Code:

Warm Regards,
Aircel Social Media Team

Sep 18, 2017

Updated by Saikat Pal Respected sir,

I have already complaint at this site www.consumercomplaints.in regarding balance deduction at my reliance gsm no. But not hyet resolved.

The big problem is after complaining this site. Still i cant recharge, because again yesterday 17/09/2017 i had recharged rs 19, but within 15 min, total amount again deducted.

Again i reminding u for resolve that problem.

Customer's name: swapan pal
E-mail:saikat. [protected]@gmail.com
Contact no. [protected]
City: arambag
State: westbengal
Complaint category: aircel complaints
Claim amount (Approx.): 50 or more
Subject: balance deduction
Complaint description:
Respected sir

I have a aircel sim with number [protected]. But illegally several times the balance deducted . When i tried to complain this to aircel complain no.198. its not working.
When i recharge, the balance deducted. Thus i can not use this sim comfortably.
Till date the total amount deducted near about rs 50/- or more. (On 13/09/017 deducted rs 30/- and rs 3/- and today once again rs. 15/-, again on 17/09/2017 rs 19/-)

My alternative contact number is [protected]. Please contact at this number if needed instead of victim sim

Verified Support

Sep 18, 2017

Aircel Customer Care's response Dear Saikat Pal,

We would like to inform you that the deducted amount has been refunded to your account and the service has been deactivated.

Warm Regards,
Aircel Social Media Team

Verified Support

Sep 19, 2017

Aircel Customer Care's response Dear Saikat Pal,

We have re-escalated your issue to the team. We will share an update soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Sep 19, 2017

Aircel Customer Care's response Dear Saikat Pal,

We would like to inform you that INR 33 had already been posted to your number on[protected] and All VAS pack had been deactivated on the same day.

Today, a refund of INR 15 has also been processed.

Total refunded amount being INF 33 + 15 = Rs 48

Warm Regards,
Aircel Social Media Team

View replies

P

poovannan98

from Chennai, Tamil Nadu

Sep 15, 2017

As govt said link your aadhar to your mobile number.. whether is this free service or paid service I don't know. But retailer asking for Rs. 30 for each mobile number for linking aadhar

Reply

P

Piyali Laha

from Kolkata, West Bengal

Sep 15, 2017

My AIRCEL sim no. [protected] is locked accidently. Please contact me at my alternate no. [protected] for my Puk code. It's urgent. Plz contact me first.

Aircel Complaints & Reviews

File a complaint to Aircel

Aircel reviews & complaints page 123

give me call details

Post your Comment

porting issue error with 1900 number

Post your Comment

i have postpaid sim in aircel and i want to change to prepaid...

Post your Comment

aircel not allowing to send port message to 1900

Post your Comment

bad quality service provided with network issues

Post your Comment

duplicate sim activation case

Post your Comment

recharge benefit kuch nahi diya

Post your Comment

related aadhar link he took money from me

Post your Comment

vas activated without permission

Post your Comment

incoming and outgoing call not going

Post your Comment

40 rs. deducted without any subscription

Post your Comment

not allowing me send port request for my number

Post your Comment

aircel not getting sms

Post your Comment

call statements

Post your Comment

unauthorised subscription of games clubs

Post your Comment

unauthorised deduction by aircel

Post your Comment

deduct

Post your Comment

network issue (not getting 3g network)

Post your Comment

unable to send message for port

Post your Comment

unfair balance deduction from aircel

Post your Comment

Related businesses