Aircel Complaints & Reviews

Address: Chennai, Tamil Nadu

Website: www.aircel.com

As advised by you earlier (Refer link for further information "https://www.consumercomplaints.in/aircel-need-clarity-for-charge-against-aadhaa...⇄ yesterday i had visited nearest aircel outlet, velur (Pincode-638182) for linking my aadhar with my mobile number. While inquired with shop keeper for linking aadhar they asked me to pay sum of rs.30 per transaction. They told that payment of rs.30/- is compulsory for linking aadhar with mobile number as they are doing regular practice. As per your earlier advice it is not necessary. Why did you fool your customer by giving these kind of advice. As per central government order we are forced to link the aadhar with mobile number, it is not a our wish to do the same. If you are ready to take action against the shop i can disclose the shop details and executive name with you. Otherwise i will move this matter through rti against you as well as central government.

Dec 15, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2017

Aircel Customer Care's response Dear Customer (angucool),

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Aircel Store's address:
Store executive's name:
Date of visit:

Warm Regards,
Aircel Social Media Team

Oct 06, 2017

Updated by angucool Sirs,

Further to above query, i hereby submitting details for your further course of action

Aircel Store's address: Aircel Celtone office, High School Road, Near Girls Hr.Sec School, Velur - 638182
Store executive's name: Kannan
Date of visit: 04/10/2017 around 7.00 Pm

Expecting suitable action in this regard.

Oct 09, 2017

Updated by angucool What will be the complaint status? What kind of action taken against Store as well as Store Executive?

Oct 09, 2017

Updated by angucool On 07/10/2017 at 12.27 Pm i had received message that your issue has been resolved. But i didnt received single call from your end. Dont behave like this to your loyal customer like us..

Oct 10, 2017

Updated by angucool No improvement...

Verified Support

Oct 10, 2017

Aircel Customer Care's response Dear Customer (angucool),

We regret the delay, we are working on your issue and will contact you shortly.

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 12, 2017

Aircel Customer Care's response Dear Customer (angucool),

We would like to inform you that our team has noted your feedback down and the necessary disciplinary measures will be taken to ensure such inconvenience do not occur in future.

Warm Regards,
Aircel Social Media Team

Oct 13, 2017

Updated by angucool Team,

If they again ask money for linking the same means what will be your next action. If i submit the video proof of the same which may happen here after what will be the your decision?. Because i am not yet registered my Aadhar with mobile number. If i go there for linking means he would ask money. if strict action not taken at your end i may proceed with RTI with a copy to Our PM(Mr.Modi).

Oct 13, 2017

Updated by angucool I[censored] have a option to create the self servicing app for linking Aadhar with mobile number you wont face these kind of issue from your customers. Because most of the Aadhar have a mobile number that can receive the OTP. So the mechanism will be easy. Consider the idea if you have a option.

Oct 13, 2017

Updated by angucool Sorry to inform you that, i am going to file a Online RTI complaint with all above details against PM office on Tomorrow.

Oct 17, 2017

Updated by angucool Team,

How may days to rectify the above issue since i couldnt received any single phone call from your end.

Anguraj K

Oct 26, 2017

Updated by angucool Team,

After giving 10 days time, i couldnt received any proper information from your end. Also frequently i receive message from you that, to register Mobile number with Aadhar. Without solution for above issue how can i do the same. Expecting suitable information against this issue.

Anguraj K

Verified Support

Nov 08, 2017

Aircel Customer Care's response Dear Customer (angucool),

We have re-escalated your issue to the team. We will share an update soon.

Warm Regards,
Aircel Social Media Team

Nov 11, 2017

Updated by angucool After 25 days of complaining this issue, yesterday i got a call from Aircel and asked about the details and revert back with details.

Anguraj K

Verified Support

Nov 14, 2017

Aircel Customer Care's response Dear Customer (angucool),

As per our concern team, we request you to visit DODO Extension counter regarding the issue and complete the re-verification process free of cost.

Warm Regards,
Aircel Social Media Team

Nov 15, 2017

Updated by angucool Okey.. Let me check and revert back

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Address: 110096

From the last few days, rs 2 per day is getting deducted from my balance on my aircel no [protected] due to useless voice blog monthly service. I didn't activate it. I also checked under 155223 and found i haven't subscribed to any pack. I also not able to deactivate it by sending stop to 155223. This is pathetic service and cheating by aircel. Just stop this, and refund all my money.

+1 photos

Nov 13, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2017

Aircel Customer Care's response Dear Customer (Interview Upskill),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 07, 2017

Aircel Customer Care's response Dear Customer (Interview Upskill),

We would like to inform you that you have been charged Rs 15/- for the activation of Voice Blog (VAS Service) on 6th September via IVR mode, post double consent from your end. Although, we have deactivated the service from our end but the charges are found to be correct and hence we regret that no waiver is applicable for the same.

Warm Regards,
Aircel Social Media Team

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Address: Purulia, West Bengal, 723101

Website: Consumercomplaints.in

Ph-[protected] SIM card number-[protected] please send PUK unlock number.Suddenly I saw my aircel number is blocked.I can't phone anyone.It is embarrassing.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201306

This is the 3rd time i am writting the same complaint my no. Is [protected] i havent activated any ndmc service i even stopped recharging my no. For a month due to deduction of 2 rs daily yesterday i did the recharge and again it is deduducting 2 rs this if it isnt resloved i will file a complaint so u better kindly refund my deducted amount and deactivate the service

Nov 11, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2017

Aircel Customer Care's response Dear Customer (priyankaanmol),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 07, 2017

Aircel Customer Care's response Dear Customer (priyankaanmol),

We would like to inform you that you have been charged Rs 2/- for SMS services on daily reactivation basis. Although, we have deactivated the service but the charges are found to be correct and hence we regret that no waiver is applicable for the same.

Warm Regards,
Aircel Social Media Team

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Address: +91

My Aircel no [protected] 1/9/2017 to1/10/2017 income and outgoing calls details pls send my emails [protected]@gmail, com. Thanks

Nov 24, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2017

Aircel Customer Care's response Dear Customer (Maryjansi),

We request you to visit your nearest Aircel store along with the following documents to get the call details of your number:

1. POA (Proof of address)
2. POI (Proof of Identity)

Warm Regards,
Aircel Social Media Team

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Address: Chennai, Tamil Nadu, 642126

I have top up my aircel prepaid no[protected] on 25th sep 2017 for rs. 146. So the benefit of 1 gb data and rs. 50 talk time should have been added to my account. But till now it has not added to my account.

I raised a complaint on 25th sep morning itself through 121 (Docket no : 1-[protected]) and they said it will be resolved on 27th sep morning. But it did not.

When i called and checked they said the complaint is closed and the amount and data will be reflected in 24 hours.

But again it didn't added. Again when i called and asked they transferred the call to higher officer and he replied the problem will be solved in 36 hours.

But it did not till today morning, again when i called and checked they said wait for another 24 hours.

Please let me know when will i get my benefits for which i have paid a week ago.

+1 photos

Nov 8, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2017

Aircel Customer Care's response Dear Customer (KarthikDhamu),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 07, 2017

Aircel Customer Care's response Dear Customer (KarthikDhamu),

We would like to inform you that the benefits of RC146 has been revised to "Daily 500 MB 3G/2G with a validity period of 56 days" and the same has been updated to your account.

Warm Regards,
Aircel Social Media Team

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Hi,
My name is tejas nikam my aircel number is [protected] and i wanted to port my number to reliance jio. But whenever i send msg to 1900 it gets failed. I have even mentioned this to customer care of aircel and they assured me that it will be resolved within 24 hrs but there is no intimation from aircel. So i am not able to port my mobile since as week.
It would be very helpful if any one look into it.

Kindly help to resolve this.

Nov 21, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2017

Aircel Customer Care's response Dear Customer (tnikam2),

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Content/format of the Port SMS sent:
Screenshot of the error message received while sending the Port SMS:

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 07, 2017

Aircel Customer Care's response Dear Customer (tnikam2),

We would like to inform you that the UPC (Unique Porting Code) is generated and has been sent to your number.

Warm Regards,
Aircel Social Media Team

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My no. is [protected]

i have continue deducted of money from my balance two time deduct 30 rs plz refund my or i have to consumer firm when i call to customer care they dont response well refund my money or i have no options to consumer court

regards
sunny

mob [protected]

Nov 17, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2017

Aircel Customer Care's response Dear Customer (sunny kumar99),

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Date & Time of deduction:
Any message received upon deduction (screenshot):

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 11, 2017

Aircel Customer Care's response Dear Customer (sunny kumar99),

We would like to inform you that the deducted amount (Rs 30) will be refunded to your account by today and the service has been deactivated.

Warm Regards,
Aircel Social Media Team

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Address: New Delhi, Delhi, 110059

I am sending sms to 1900 from last 20 to 25 days, but always it says, ' failed to send message'.
I called to customer care, but they said ' there is no problem in our service '
Please! Please! Please
Request to help me and provide the upn no asap so that i can port my number
Please take this request on top priority as i am facing this issue from last 25days.
Early response and action will be appreciated.

Details
Port number [protected]

Nov 17, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2017

Aircel Customer Care's response Dear Customer (Vikasgupta10893),

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Content/format of the Port SMS sent:
Screenshot of the error message received while sending the Port SMS:

Warm Regards,
Aircel Social Media Team

Oct 03, 2017

Updated by Vikasgupta10893 Content/format of the Port SMS sent: PORT [protected] to 1900

Screenshot of the error message received while sending the Port SMS: attached

Request you to provide UPC number asap.

Verified Support

Oct 04, 2017

Aircel Customer Care's response Dear Customer (Vikasgupta10893),

We hope that our team got in touch with you and your concern has been resolved. Please feel free to let us know in case of any further assistance.

Warm Regards,
Aircel Social Media Team

Oct 04, 2017

Updated by Vikasgupta10893 Dear team,

I have requested to port my no from Aircel to Airtel.
As I discussed with Airtel executive in Airtel store that they require some approval from Aircel side after this your Airtel sim will activate.
So I request to you plz do this approval on priority basis so that I can use my number as current sim (aircel) is not working and one more thing Aircel store executive asking for rs 100 for sim replacement.

Please assist me on priority.i'll be thankful for you if you can asap for me.

Contact me on [protected]

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R

rakesh water

from Sirsilla, Telangana

Oct 3, 2017

I want call list my [protected]

Reply

Aircel Customer Care's response, Oct 4, 2017

Verified Support

Dear Customer (rakesh water),

We request you to visit your nearest Aircel store along with the following documents to get the call details of your number:

1. POA (Proof of address)
2. POI (Proof of Identity)

Warm Regards,
Aircel Social Media Team

S

shadab mattoo

from Noida, Uttar Pradesh

Oct 3, 2017

Deactivate NDMC170317SMS2 pack

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Aircel Customer Care's response, Oct 4, 2017

Verified Support

Dear Shadab,
We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Date of offer message received:
Recharge Denomination (done on the number):
Recharge Date:
Mode of recharge:
Transaction ID:
Error Received :
Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Oct 12, 2017

Verified Support

Dear Shadab,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

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Address: Chennai, Tamil Nadu, 600049

I have requested to change my plan from post paid to pre paid on june, till date i have done all the formalities, i have also submitted my form, adhara copy, photo etc, the service center told i will receive calls from office, i also had received call and also have given my details, still i am paying post paid bill of rs 235 month because of they are not changing, the actual time is 3 months from submitting form, but i have crossed 6 months after applying for prepaid card, they said first they will give post paid and change after 3 months, hence from june month i am trying with service center, they said they have forwarded, but i am paying post paid charge each month for rs 235, my mobile [protected]

Nov 7, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2017

Aircel Customer Care's response Dear Customer (jeshua),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 07, 2017

Aircel Customer Care's response Dear Customer (jeshua),

We would like to inform you that the postpaid to prepaid migration for the number [protected] has been processed successfully.

Warm Regards,
Aircel Social Media Team

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R

rimon das

from Duliagaon, Assam

Oct 3, 2017

My aircel number [protected] is showing regiatration fail ... if anyone can help.me to resolve it ...!

Reply

Aircel Customer Care's response, Oct 4, 2017

Verified Support

Dear Customer (rimon das),

We regret to inform you that your number (8753026564) has been disconnected from our end under Zero Monthly Usage and hence we won't be able to assist you in this regard anymore.
Further, you may visit your nearest Aircel store with your valid ID and address proof to get details in this regard.

Warm Regards,
Aircel Social Media Team

V

Vaidhyanathan Ganesh

from Chennai, Tamil Nadu

Oct 3, 2017

Hi sir,
I want to switch from Aircel network. I have sent a PORT message to 1900 many times. Still i'm not getting UPC.Fix this issue ASAP.

Reply

Aircel Customer Care's response, Oct 4, 2017

Verified Support

Dear Vaidhyanathan,
Thanks for reaching out to us. Please share your Aircel mobile no., the format of sending SMS & Screenshot of the error occurs so that our team can get back to you.
Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Oct 12, 2017

Verified Support

Dear Vaidhyanathan,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

S

Sandydhana

from Chennai, Tamil Nadu

Oct 4, 2017

I recharged with 96 rs in my aircel number, nw my main balance shows 0.. p.f balance is 85rs.. how can i get it in my main account

Reply

Aircel Customer Care's response, Oct 4, 2017

Verified Support

Dear Sandydhana,
We would like to inform you that PF balance (promo balance) can't be transferred to main balance. Also, PF balance can be used same as the main balance for voice, SMS, and internet but, you can not use PF balance to activate any service.
Thanks & Regards
Aircel Social Media Team

S

ShivAm Nagre

from Sirur, Maharashtra

Oct 4, 2017

My aircel number is [protected] want to Port in other opretor but aircel not sending UPC code..pls resolve..

Reply

Aircel Customer Care's response, Oct 4, 2017

Verified Support

Dear Customer (ShivAm Nagre),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Oct 7, 2017

Verified Support

Dear Customer (ShivAm Nagre),

We would like to inform you that the UPC (Unique Porting Code) is generated and has been sent to your number.

Warm Regards,
Aircel Social Media Team

C

chenna suresh

from Solapur, Maharashtra

Oct 4, 2017

Hi!

I have lost my Aircel pre-paid sim card one day back.

Kindly block the card.

Reply

Aircel Customer Care's response, Oct 4, 2017

Verified Support

Dear Chenna,
Thanks for reaching out to us. Kindly share the following information to confirm your identity:

Aircel no.:
Alternate no.:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Oct 12, 2017

Verified Support

Dear chenna,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

S

saumil aggarwal

from Delhi, Delhi

Oct 4, 2017

I have lost my phone after that i have bought a new sim with the same number as previously i have, but i have waited for 4 days nd the result is my sim is not activated yet... my number is[protected] aircel

Reply

Aircel Customer Care's response, Oct 4, 2017

Verified Support

Dear Saumil,
Thanks for reaching out to us. Please share your accurate Aircel mobile no.& 20 digits Sim No. so that our team can assist you in best possible manner.
Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Oct 12, 2017

Verified Support

Dear Saumil,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

A

Agnel Britto Alexander

from Chennai, Tamil Nadu

Oct 4, 2017

Since I wanted to do mnp of my number i'm trying to send SMS and message is not going. have been trying for more than 24 hours. Please send MNP no for port out from aircel to other network.

Reply

Aircel Customer Care's response, Oct 5, 2017

Verified Support

Dear Agnel Britto,
We request you to send a text PORT followed by 10 Digit Mobile Number to 1900, you'll receive a UPC code. Once, you get that code, please visit your nearest Aircel store along with the following documents:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs.
Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Oct 13, 2017

Verified Support

Dear Agnel Britto,

We hope your issue has been resolved. In case you are facing any issues, please feel free to contact us at [email protected] for any further assistance.

Thanks & Regards
Aircel Social Media Team

S

Srinivas reddy Y

from Hyderabad, Telangana

Oct 4, 2017

Regarding Dialer Tone and Pulse rate

Reply

Aircel Customer Care's response, Oct 5, 2017

Verified Support

Dear Srinivas,
Please share your exact concern regarding Aircel services along with your Aircel number to assist you in the best possible manner.
Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Oct 13, 2017

Verified Support

Dear Srinivas,

We hope your issue has been resolved. In case you are facing any issues, please feel free to contact us at [email protected] for any further assistance.

Thanks & Regards
Aircel Social Media Team

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Address: Lucknow, Uttar Pradesh, 226013

Website: www.aircel.com

Sir i am facing problem because i recharged with @399 rs for 1gb per day for, 84 days but they me only 28 days validity. Why aircel is cheating with me. Please give me my 84 days validity to enjoy 1gb per day. I have never think that telenor company like aircel will cheat with me.
I live in u. P east, i got offer of ruppes 399 for validity but i got 28 days only, so give me my validity back asap. Otherwise i will report fir.

+2 photos

Aircel customer support has been notified about the posted complaint.

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A

Adesh Tare

from Mumbai, Maharashtra

Oct 3, 2017

I'm trung to send messages to 1900 for porting my sim, but message isn't sending to them
wht should i do ? plz help me

Reply

Aircel Customer Care's response, Oct 3, 2017

Verified Support

Dear Adesh,
Thanks for reaching out to us. Please share your Aircel mobile no., the format of SMS & Screenshot of the error occurs so that our team can get back to you.
Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Oct 11, 2017

Verified Support

Dear Adesh,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

M

mohosin mollick

from Delhi, Delhi

Oct 3, 2017

My No Is [protected] Which Is In My Father's Name I Want To Link It With Aadhaar With My Name.

Reply

Aircel Customer Care's response, Oct 3, 2017

Verified Support

Dear Mohosin Mollick,

We would like to inform you that the linking of Aadhaar can be done in the name of owner only. Further, you may go for change of ownership which can be done in blood relations (only) i.e. Father, Mother, Children, Siblings, Spouse (exception).

For this purpose, we request you to visit the nearest Aircel store along with the following documents (of both the persons, i.e. of the previous owner and of the new applicant) for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs

Warm Regards,
Aircel Social Media Team

H

honey kuk

from Rajkot, Gujarat

Oct 3, 2017

My no[protected] please deactivate this now.

Reply

Aircel Customer Care's response, Oct 3, 2017

Verified Support

Dear honey kuk,
Thanks for reaching out to us. Please share your Correct Aircel mobile no. so that our team can assist you in best possible manner.
Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Oct 11, 2017

Verified Support

Dear honey kuk,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

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Address: New Delhi, Delhi, 110018

Auto deducting balance daily i did not activated any service. I have not used this service please refund my amount which has been deducted and deactivate this service, i don't want to continue with this fraud company. I'm trying to connect your customer care but all lines are busy.

Request you please deactivate this service asap and return my money back.

Regards.
Mitali

Nov 7, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2017

Aircel Customer Care's response Dear Yashpal Singh Kushwaha,

We are forwarding your concern to our team. Meanwhile, please share if received any message upon deduction.

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 04, 2017

Aircel Customer Care's response Dear Yashpal Singh Kushwaha,

We would like to inform you that our team called you but the call was not answered and as checked, you have been charged Rs2/- for SMS services on daily reactivation basis. We have deactivated the same. Hence charges found are correct and no waiver is applicable.
Please feel free to let us know in case of any further assistance regarding Aircel services.

Warm Regards,
Aircel Social Media Team

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M

mitrrarahul

from Pandua, West Bengal

Oct 4, 2017

Dear Sir,

I am the customer of Aircel, I used Aircel Prepaid no.[protected]/[protected] more than 2 year, recently I have requested to Adhar link in my number. but the distributor demanding extra amount for every number

Place - Baruipur
distributor name - bichitra

Reply

Aircel Customer Care's response, Oct 5, 2017

Verified Support

Dear Customer (mitrrarahul),

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Complete address of the store:
Store executive's name:
Date of visit:

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Oct 10, 2017

Verified Support

Dear Customer (mitrrarahul),

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team

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Address: Salem, Tamil Nadu, 91+9842829275

Respected sir iam the consumer protection council org president of salem attur taluk. At the same time i have one retailer shop in mullaivadi po attur tk location.in the name of angel fancy. August and september month my target sim activation 25 nos included 2months incentive not credited in my account. Some time i call him tm, zsm no responsibility so i want my incentive immediately. M y contact no [protected]

Nov 9, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Oct 02, 2017

Updated by SBMMALIK My incentive for August and September month for aircel new sim activation. My retailer EC mobile number is [protected]

Verified Support

Oct 03, 2017

Aircel Customer Care's response Dear Customer (SBMMALIK),

We request you to contact your area distributor to get assistance in this regard as we won't be able to help you for the same.

Warm Regards,
Aircel Social Media Team

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Address: Chennai, Tamil Nadu, 600091

I want to change the network from aircel to airtel, as i may move to other place for work where i won't get proper network with aircel. So i decided to change the circle with the same number. Hence i sent message to 1900 for upc code, but, aircel not providing me upc code. If i call customer care they are telling several reasons that they didn't get message request some of them response like they will transfer the call to higher official, but after some moment they are disconnecting the call. Too much of frustrating response. I need upc code for mobile number portability as soon as possible

Nov 9, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2017

Aircel Customer Care's response Dear Customer (balakumarsree),

We are forwarding your concern to the team. Meanwhile, please share your alternate number.

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 07, 2017

Aircel Customer Care's response Dear Customer (balakumarsree),

Please check from your end now and do let us know if the issue still persists along with the following details so that we can look into the matter:

Content/format of the Port SMS sent:
Screenshot of the error message received while sending the Port SMS:

Warm Regards,
Aircel Social Media Team

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Address: Chennai, Tamil Nadu, 600044

Total waste o[censored]sing aircel service whenever i use internet they activate automaticaly some # packs and stealing peoples money and they struggle to get refund i raised complaints many times there is no solution to stop that im going to suggest all my friends to change network lots of people didn't know how to get refund. Aircel data sevice is worst

Nov 3, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2017

Aircel Customer Care's response Dear Customer (bas107),

We would like to inform you that all the money deducted from your account for VAS has been refunded to your account and the services have been deactivated to avoid any further deduction.

Warm Regards,
Aircel Social Media Team

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Address: Lucknow, Uttar Pradesh, 226013

My no ([protected])
Sir i live in u. P east, i recharged on aircel with retailer @399 and received the validity of only 28d but offer says validity of 84d. So help to give me 84 days validity. So kindly do to resolve my problem. I can't able to contact customer care because of low balance. So help me asap because it is too annoying.
Sir i have never think that telecoms company like aircel will do fraud with me.
So help me asap.

+2 photos

Nov 3, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2017

Aircel Customer Care's response Dear Customer (Black panther),

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Recharge Date:
Mode of recharge:
Transaction ID:

Warm Regards,
Aircel Social Media Team

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I have activated the an auto renewal pocket internet of rs. 2 on this number [protected]. Now, for deactivating it i had tried many ussd codes and also called customer care. They had told me that they deactivated it but every night at 12:30-12:50 my amount is deducted. I had tried also but no result. Please help me to deactivate it as soon as possible

Nov 3, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Oct 02, 2017

Updated by Rasi 56e Deactivating Internet auto renewal pack

Verified Support

Oct 03, 2017

Aircel Customer Care's response Dear Customer (Rasi 56e),

We suggest you dial *121*0200# to deactivate the Rs 2 auto renewal data pack on your number.

Warm Regards,
Aircel Social Media Team

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Address: Tinsukia, Assam, 786171

Sir, I got lot of wrong calls and missed calls to my Aircel number. Please send me the incoming and outgoing calls list of my number for the last month (2017 July2017 September ) months.Please send me the calls list of my number to my mail id as early as possible. My Aircel Prepaid On.[protected] Emeil id. [protected]@gmail.com

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Sir
I have lost my mobile phone.
When i call customer care they asking me stuped questions like when you last recharged your phone (Number), my balance. They have also asked me on whose name sim was issued on which i replied correctly, but they are saying that address that you have provided is not matching, i cant understand why there are saying this because i have said address that was given in voter id card and when i purchased sim card i have given voter id card as address proof. The sim was issued on my mother's name. I have also with me complaint diary of my lost mobile phone. Therefore, i
Kindly request you
Block my aircel number as soon as possible. I am eagerly waiting for your reply.

Oct 3, 2017

Complaint marked as Resolved

I went to Aircel store and they replaced my SIM by charging 50 rs.

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2017

Aircel Customer Care's response Dear Pankaj Choraria,

Kindly share the following information (of the owner of the connection) to confirm your identity so that we can forward your request (to block your number) to the team:

Concerned Aircel no.(that you want to block):
A Contactable number (if [protected] or any other number):
Last recharge amount (in Rs):
Date of Birth:
Complete Address with PIN Code:

Warm Regards,
Aircel Social Media Team

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Hi,

My phone no - [protected], kolkata circel.

On 27 th september, immediately after tatkal recharging the whole amount got deducted. Then i contacted customer, they didn't provide any information regarding the reason of deduction.
On 29th september i have done recharge for rs 110 but immediately after reacharging the whole amount got deducted without any notification of reason. I called the customer care but they told me exactly the same like they told on 27th, that they don't have any information regarding the deduction information.

On 1st october, again immediately after recharging the whole amount got deducted without any notification.
This is becoming a serious matter. I am escalating this issue and need immediate response.

Nov 16, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2017

Aircel Customer Care's response Dear Customer (sunnyjgec),

We are forwarding your concern to our team. Meanwhile, please share if received any message upon deduction.

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 07, 2017

Aircel Customer Care's response Dear Customer (sunnyjgec),

We would like to inform you that your balance got deducted for VAS renewal, loan recovery and for data usages.

Regarding VAS, as per system validation, it was found that an amount of INR 7 got deducted for renewal AJDIDBD07 (VAS) service on[protected] which we have deactivated from our end.

Regarding loan recovery, as per system check, your balance got deducted Rs.12 on[protected] at 10:13 (because on previous date, a loan was taken from Aircel company on[protected] at 16:32). So your balance got deducted from main account for loan recovery.

Regarding data usage, we would like to inform you that your balance got deducted Rs.105 (before balance Rs.105.04 and after balance Rs.0.04) and Rs.66 (before balance Rs.78.04 and after balance Rs.0.04) for using GPRS in 3G connectivity on 10-Oct-2015 at 15:33:02 (usage being 6.8262MB + 4.2735 MB) as per default charges 15 p/10 kb) since at that time, GPRS pack & GPRS balance was not available in your number.

So, the charges are found to be correct and hence we regret that we won't be able to pass any waiver in this regard.

Warm Regards,
Aircel Social Media Team

Oct 07, 2017

Updated by sunnyjgec What are you saying!! Regularly I do GPRS recharge on my number. You can check that from your end, and why you have deducted the balance after so many days? Give proper justification.

Oct 07, 2017

Updated by sunnyjgec Every month I do recharge.Proof of Last Recharge I have attached.

Aircel Complaints & Reviews

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Aircel reviews & complaints page 119

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