Aircel Complaints & Reviews

Address: 700153

Website: www.aircel.com

I made a recharge of 245 for 3g usage. Still money is deducted from main balance. When i called customer care he said this happens when you are not in aircel network. This is not the first time. Still in home network this happened thrice before.. Till now i habe lost 400 apprx from main bal and 245 for internet recharge. Now i am in aircel network but no solution
. Aircel and its cc representatives are very stupid. Dont use aircel network. This is unethical.

Aug 20, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2017

Aircel Customer Care's response Dear Abhishek,

Thanks for reaching out to us. Please share your Aircel mobile no. so that our team can get back to you.

Thanks & regards
Aircel Social Media Team

Verified Support

Jul 19, 2017

Aircel Customer Care's response Dear Abhishek,

We hope your issue has been resolved.Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

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Address: 600001

Website: www.aircel.com

I am using aircel number ([protected]) for more than 10 years. Last month i changed my circle from chennai to tamilnadu. After that i am not receiving any incoming messages (Around 22nd jun onwards). I am able to send messages. When i contacted customer care, they asked me all sort of questions and asked to change the phone settings, phones etc. Even after trying thse, nothing worked out. Then they took the complaint, but automatically closed the complaint as fixed from sla.
Complaint numbers are
1-[protected]
1-[protected]
Even spoke with customer care manager and escalated. No results. Again the ticket got closed without intimating me. Now still i am facing this issue. Even i contacted appellate desk, but there is no positive result.

I am totally helpless.

Jul 11, 2017

Complaint marked as Resolved

Finally after 2 weeks of struggle, issue was resolved. I contacted the appellate team. Though the response time was more, they could address this issue. thanks! But it was really a bad experience to deal with their customer care team :-(.

Aircel customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2017

Aircel Customer Care's response Dear Customer (pshree),

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Sample number from which you are unable to receive SMSs:
Alternate number:

Warm Regards,
Aircel Social Media Team

Jul 11, 2017

Updated by pshree Thanks for your response. Now this issue is resolved.

Verified Support

Jul 27, 2017

Aircel Customer Care's response Dear Customer (pshree),

Apologies for all the inconveniences although the issue has been resolved. Please feel free to contact us for any further assistance.

Warm Regards,
Aircel Social Media Team

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M

MitaDas

from Bihpuriagaon, Assam

Jul 10, 2017

I bought a duplicate SIM card as my old sim card had broken. But till now my SIM Card is not activated. My Aircel Number is [protected]

Reply

Aircel Customer Care's response, Jul 11, 2017

Verified Support

Hi MitaDas,

We are forwarding your concern to the team. Meanwhile, kindly share an alternate number along with 20 digit Aircel sim number to assist you better.

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Jul 11, 2017

Verified Support

Hi MitaDas,

We would like to inform you that as per our record it was found that the SIM 89912905172193621656 against your Aircel mobile number 9859746260 was already replaced from our end on dated 6th Jul’17 & the same is in active status currently. Further, it was also found that you are able to make & receive calls from the same.

Warm Regards,
Aircel Social Media Team

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Address: Rangareddy, Andhra Pradesh, 500072

I have not subscribed with vas (Dd-5in1alrt) and that has respective alert has charged me rs.30/-. So, kindly refund and stop the service as soon as possible.
Evertime i am getting the alert messages in a multiple numbers.
I am providing the approx. Date the service has been subscribed is 5th july 2017.

Please help me to unsubscribe from dd-5in1alrt.

Thank you.

Aug 21, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2017

Aircel Customer Care's response Dear Customer (seshusehwag),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Jul 11, 2017

Aircel Customer Care's response Dear Customer (seshusehwag),

We would like to inform you that we have checked the account and found that Sports service was activated through an outbound call for which you have been charged Rs.30 on 30th Jun’17 got debited. Further, the service has been deactivated and we regret to inform you that we would not be able to process any waiver in this regard as service got activated based on the consent.And also like to suggest you to register Do Not Disturb (DND) services on your account to avoid receiving any promotional calls and SMS from our end. You can send an SMS as START 0 (for fully blocking the services) to 1909 to register for DND services which would be activated in 7 working days post sending the request.

Warm Regards,
Aircel Social Media Team

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Address: 400066

I have been trying to port out of aircel since the past few weeks but am unable to do so. The message just doesnt get delivered. My number is [protected]. Whenever I call the helpline I never get a proper answer. I have spoken to the other provider too, but even they cannot help me untill i get a UPC. I have tried sending the message to 1900 10 times now and all of them are undelivered. MNP cannot be so difficut, all I can think of is maybe Aircel purposely does not deliver messages to 1900. Would really appreciate it if this is taken care of ASAP.

Aug 19, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Jul 10, 2017

Updated by acharyaashish1 This complaint still isnt resolved. I have tried sending mails to the customer care email id but no rrply there either. Would request someone to look into this ASAP

Verified Support

Jul 11, 2017

Aircel Customer Care's response Dear Customer (acharyaashish1),

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Content/Format of the PORT message sent:
Screenshot of the error message received while sending the PORT SMS:

Warm Regards,
Aircel Social Media Team

Verified Support

Jul 11, 2017

Aircel Customer Care's response Dear Customer (acharyaashish1),

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team

Jul 12, 2017

Updated by acharyaashish1 Hi,
The customer centre did get in touch with me. Have sent a message to 1900 after changing the device, as suggested by the rep. Once i get the UPC would update this thread.
Thanks

Verified Support

Jul 12, 2017

Aircel Customer Care's response Dear Customer (acharyaashish1),

Please feel free to contact us, we are all here to help you.

Warm Regards,
Aircel Social Media Team

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Address: Jaipur, Rajasthan, 302033

Two times 9 Rs. deducted from my balanceon 7th july.. without any information...you have activated 9 rs sms pack two times...Why?? i have not used any USSD ... you are cheating your customer...i will change(port) it in jio sim.. jio is best..you are cheater...refund my 18 rs...please send my money..you are doing cheap mistakes always with my no.??...

Aug 20, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2017

Aircel Customer Care's response Dear Customer(jainashu007),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Jul 11, 2017

Aircel Customer Care's response Dear Customer(jainashu007),

We would like to inform you that we have checked your account details and have found that the RAJRC61 Pack was activated in your account after due consent from you. However, as a onetime service gesture waiver of Rs.61 is being effected in your account, it will reflect within 24 working hours.

Warm Regards,
Aircel Social Media Team

Jul 14, 2017

Updated by jainashu007 i dont want to activate it, , pls deactive it and refund my balance..

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Address: Bangalore, Karnataka, 560037

I want to switch my service provider but unable to send porting message, i am getting error code 21

My No: [protected]
And currently i am in roaming so contact me on [protected]

Kindly resolve the problem as soon as possible.

+1 photos

Aug 18, 2017

Complaint marked as Resolved

Verified Support

Jul 13, 2017

Aircel Customer Care's response Dear Somex Gupta (max),

We would like to inform you that the PORT SMS can not be sent while roaming in any other circle and can be sent from home circle only.
Moreover, we would like to inform you that the we have already received your MNP request which is under process and will be completed on or before 20/07/2017.

Warm Regards,
Aircel Social Media Team

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Address: New Delhi, Delhi, 110041

Dear sir,

I have not activated any internet pack in aircel but this "ndmc170317" pack is auto activated and as a result daily 2 rupees are getting deducted from my account.
I request you to either deactivate this pack and return my money back (Which is deducted so far) or disconnect this number permanently, i don't want to continue with this fraud company. I'm trying to connect your customer care and they are not taking any action against this.

Request you please deactivate this service asap and return my money back.

Activated service: ndmc170317pi2

Aug 10, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2017

Aircel Customer Care's response Hi Srìshtî Aggárwãl,

We have forwarded your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Jul 10, 2017

Aircel Customer Care's response Hi Srìshtî Aggárwãl,

We would like to inform you that, as we have checked and found you have been charged Rs 2/- for the activation of auto renewal Data pack on daily reactivation basis. Please dial *121*0200# to deactivate the same. Hence, charges found are correct and no waiver is applicable.

Warm Regards,
Aircel Social Media Team

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S

Srìshtî Aggárwãl

from Gurgaon, Haryana

Jul 18, 2017

Dear sir,
This scheme has been auto activated on my number again. I want you to deactivate this scheme. And please don't reactivate it on my number again.

Reply

Aircel Customer Care's response, Jul 18, 2017

Verified Support

Dear Srishti,

Thanks for sharing your concern with us. To deactivate any VAS service, you can just type STOP and send it to 155223 OR you can call on our toll-free number 155223.

Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Jul 26, 2017

Verified Support

Dear Srishti,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

S

Srìshtî Aggárwãl

from Gurgaon, Haryana

Jul 20, 2017

It's not working.

Reply

Aircel Customer Care's response, Jul 24, 2017

Verified Support

Hi Srìshtî Aggárwãl,

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team

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Address: Bangalore, Karnataka, 600025

Aircel karnataka has the worst 3g speed. I have made several complain for aircel 3g data speed but till date speed is not up to the mark. It reminds me of bsnl land line internet connection speed i used to use in my collage days. At collage days used to disconnect the connection and used to reconnect to get speed, now also staying in the it hub bangalore aircel karnataka gives the same experience. If you read my mail pls stop selling cheap 3g plans and concentrate on getting satisfied customers. I use vodafone from the same place and their 3g speed is uniform and up to the mark. If any one can provide me email i'd of md & ceo that would be gr8. As team aircel karnataka as well as network team is sitting and hatching eggs big-time.

Aug 19, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2017

Aircel Customer Care's response Dear Danish Nath,

We regret the inconvenience caused. Kindly share the following details so that our team can look into your issue:

Alternate No.:
Location (Including nearest landmark where issue is witnessed):
Duration of issue (problem since when):
Issue with a specific website or all website:
Browser being used (Default phone browser or Chrome/Dolphin etc :

Warm Regards,
Aircel Social Media Team

Verified Support

Jul 08, 2017

Aircel Customer Care's response Dear Danish Nath,

We hope that our team got in touch with you and your concern has been resolved. Please feel free to let us know in case of any further assistance.

Warm Regards,
Aircel Social Media Team

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Address: Tiruvallur, Tamil Nadu, 602001

I have a issue with a incoming call service.

When I contacted 198 ! They directed me to contact near by Aircel showroom for incoming call issue!!! They stated that they can not find the reason for this issue.

No Call forwarding
No Network problem
No issue with hand set it works with other network well.

Solve my issue as soon as possible

Aug 15, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2017

Aircel Customer Care's response Dear Customer (Magesh Rm),

We would like to infirm you that we have not found any barring on your number[protected] and your number is working fine. So, we request you to elaborate your issue that you are facing with the incoming calls so that we can proceed accordingly.

Warm Regards,
Aircel Social Media Team

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Address: Jaipur, Rajasthan, 302049

Website: Consumercomplaints.in

I having a vary great iassue with aircel call drop and poor network problem. Signal strength is very low and show only 2-3 bars and half of the time it showa no service and i using aircel from last 7 years. Not only inside the house but in my locality it has weak signal strngth.
My [protected]@gmail.com

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Auto deducting 2 rs daily i did not activated any service. I'm trying to connect your customer care but all lines are busy. Kindly deactivate this.

Request you please deactivate this service asap and return my money back.

Activated service: ndmc170317sms2
My number: [protected]

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Address: Tumkur, Karnataka, 572102

The Aircel Num is ported to airtel in month of Jan ... but need a call list details of Aircel Num ... via regular govt procedure ... can I get it from Aircel ??? How many months call list details can I get from Aircel company, even after porting to airtel ? Presently the Num is in airtel network ...plz reply ... how many months call details I can get from Aircel company after porting it to airtel ... via standard govt documents & regular Procedure ...

Aug 20, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2017

Aircel Customer Care's response Dear Adarsh Aadhi,

We request you to contact your new service provider to get the call details after porting out form Aircel. Further, if you want the call details before porting out from Aircel, we would like to inform you that you can get the call details of three months for which you need to visit the nearest Aircel store with a valid ID proof.

Warm Regards,
Aircel Social Media Team

Verified Support

Jul 17, 2017

Aircel Customer Care's response Dear Adarsh,

We hope your issue has been resolved.Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

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S

Santhosh Kodumuri

from Sambalpur, Odisha

Jul 7, 2017

I am looking to port from Aircel to other network. In the process I sent message to 1900 three times and did not receive any unique port code. Request you to resolve it.

Reply

Aircel Customer Care's response, Jul 8, 2017

Verified Support

Dear Santhosh Kodumuri,

Please share your exact concern regarding Aircel services along with your Aircel number to assist you in the best possible manner.

Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Jul 17, 2017

Verified Support

Dear Santhosh,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

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I have used rs9 internet pack last week near 27 june 2017. but after 24 hours it is renewed automatic and my rs9 was deducted from my balance till now.
then i called to customer care and they said to dial *121*901# to deactivate the service and i did the same but next day it was renewed again.
Then i called customer care again and then they said that we will deactivate your service and you will got message within 4 hours.
But next day service activated/renewed automatically and rs9 deducted from my balance.
now i tried to call customer care but operator says our all executives are busy at the moment.
i tried to call from last 2 days.
Now please deactivate the service and refund the money which you deduct without my permission.
my number : [protected]
this is totally ridiculous that aircel renewed the services automatically.

Aug 13, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2017

Aircel Customer Care's response Hi Arshmeet Singh,

We have forwarded your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Jul 07, 2017

Aircel Customer Care's response Hi Arshmeet Singh,

We would like to inform you that as we have checked and found that the data pack of Rs.9 was activated with your due consent and you have been charged correctly for the same. However, we have deactivated the same but the waiver for the same could not be processed.

Warm Regards,
Aircel Social Media Team

Jul 11, 2017

Updated by Arshmeet Singh I have recharged for one day only but it is automatically renewed for more than 7 days without my consent.
I have received the message daily at morning.
Aircel deducted more than 50rs without my consent.

Verified Support

Jul 13, 2017

Aircel Customer Care's response Hi Arshmeet Singh,

We have re-escalated your issue to the team. We will share an update soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Jul 13, 2017

Aircel Customer Care's response Hi Arshmeet Singh,

We would like to inform you that as pack was activated with your consent and since its auto-renewal pack, hence the same got renewed until you have not given deactivation request for the same. Hence, waiver for the same could not be processed.

Warm Regards,
Aircel Social Media Team

Jul 13, 2017

Updated by Arshmeet Singh As I already mentioned that I requested two time to your customer care for deactivate the service and they said that we have deactivated the service but still i got the renewal message for next three days. Tell me now how the service auto renewed ?

I think your customer care was kidding with me or you are doing the same.

I understand that aircel auto renewal the services without customer consent and your customer care not supporting the customer they are making fun of the customer.

Now no need to investigate more. I have port the number.

Thank you very much for your support

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V

vgms

from Chennai, Tamil Nadu

Jul 6, 2017

Hi Sir,
I'm Sarath, I bought a Aircel Sim card for 11 days but Not Activated my Sim, Pls Activate My Number [protected], Sim Number[protected]...

Reply

Aircel Customer Care's response, Jul 8, 2017

Verified Support

Dear Customer(vgms),

We are forwarding your issue to the team. Meanwhile, kindly share the alternate no. so that our team can look into your issue.

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Jul 17, 2017

Verified Support

Dear Customer(vgms),

We would like to inform you that as per your request the number has been activated on 06/07/2017.

Warm Regards,
Aircel Social Media Team

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I have activate net pack of 2 rs daily, now I don't want that pack and want to deactivate it. I called to customer care, they told that it has been deactivated but still on next day 2 rs has been deducted from my main balance then I tried for many USSD code for deactivating this net pack service but did not get any assurance that wheater my service is deactivate or not. So kindly its my request please deactivate this service.

Aug 6, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2017

Aircel Customer Care's response Dear Customer (Sabina sk),

Please dial *121*0021# to deactivate the Rs 2 data pack on your number.

Warm Regards,
Aircel Social Media Team

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S

Suman2802

from Bangaon, West Bengal

Sep 12, 2017

I want to terminate my Rs 3 for 15 mb 2G/3G data pack which auto renews for 28days. Please help!

Reply

Aircel Customer Care's response, Sep 13, 2017

Verified Support

Dear Suman,
Thanks for reaching out to us. Kindly share the following information to confirm your identity:

Aircel no.:
Alternate no.:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:
Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Sep 21, 2017

Verified Support

Dear Suman,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

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Address: Tirupur, Tamil Nadu, 641306

We have taken 3 numbers for our company. we tried to port our numbers. We have paid excess amount than the outstanding due. Aircel is rejecting the numbers due to outstanding pending. Aircel customer service is too bad. Aircel is the worst network that i've used ever. Resolve the issue, otherwise we recommend our concern companies to change their aircel numbers to some other network.

Aug 20, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2017

Aircel Customer Care's response Hi Abirami Traders,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Concerned Aircel Numbers:
Total amount paid for all the numbers:
Date of payment:
Mode of payment:

Warm Regards,
Aircel Social Media Team

Verified Support

Jul 15, 2017

Aircel Customer Care's response Hi Abirami Traders,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Warm Regards,
Aircel Social Media Team

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Address: Bangalore, Karnataka, 560049

Website: Freecharge.in

I have recharged with 343 where free charge said I will be getting 14gb day and 14 GB night. I just got 500 mb and calls are also capped to 200 mins below is the screenshot from freecharge

+1 photos

Aug 20, 2017

Complaint marked as Resolved

Verified Support

Jul 07, 2017

Aircel Customer Care's response Dear Customer (Roshan Jha 0711),

We regret to inform you that Freecharge is third party website and we request you to contact free charge for the same.Also, for future references, we suggest you please recharge through Aircel website and in case you face any issue please let us know.

Warm Regards,
Aircel Social Media Team

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Address: Bhagalpur, Bihar, 812002

Website: Www.aircel.co.in

My aircel sim is not working, i have network reach but still cant do anything - no incoming/outgoing calls, no internet. I have internet and call plans active and my sim was working fine until yesterday. Please help. When called from another phone, the caller gets the message that the person called has blocked incoming calls on his aircel number. My aircel no is [protected]

Aug 5, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2017

Aircel Customer Care's response Dear Customer (Abhhiishek),

We would like to inform you that your number ([protected]) is very well active at our end and no issue has been found. So, we request you to visit the nearest Aircel store with your handset and SIM card to get further assistance in this regard.

Warm Regards,
Aircel Social Media Team

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Address: Jammu, Jammu and Kashmir

Website: jammu

I have not opted for pocket internet services. I came to know that i am being charged Rs. 148/- monthly after i received bill for the first time after online complaint last week. Kindly calculate the amount I have been unduly charged and refund the same. My relationship no. is: 1-[protected].
It is also brought to your notice that i never received bill for all the time till date i.e. from day one to 4th july 2017.

Aug 12, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2017

Aircel Customer Care's response Dear Customer( vikas1027),

We are forwarding your issue to the team. Meanwhile, kindly share the alternate no. so that our team can look into your issue.

Warm Regards,
Aircel Social Media Team

Verified Support

Jul 07, 2017

Aircel Customer Care's response Dear Customer( vikas1027),

We would like to inform you that as per our concern team no refund is applicable for the pack. As it is activated with your due consent.

Warm Regards,
Aircel Social Media Team

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Address: Kamrup Metropolitan, Assam, 781008

I have purchased a duplicate sim card, but after 9hrs it is not activated yet. Kindly resolve the issue. My number is [protected]

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Address: 600097

Website: www.aircel.com

I have cleared all my of (805 Rs) outstanding coressponding to my number [protected] but they have not closed my connection and now they are asking 800 Rs extra as penalty and they are threatening too, they are telling if you are not paying this amount then you have to go jail.

I got scared please resolve my issue ASAP. I do not want to continue with aircel and not going suggest anybody else to take aircel connection

I have attached my payment screenshot also.

contact number [protected]

+1 photos

Aug 21, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2017

Aircel Customer Care's response Dear Customer (rahulsingh92),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Jul 07, 2017

Aircel Customer Care's response Dear Customer (rahulsingh92),

We would like to inform you that you have already cleared all your dues and no further outstanding amount is pending on your number.

Warm Regards,
Aircel Social Media Team

Aircel Complaints & Reviews

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Aircel reviews & complaints page 139

Deduction from main balance in spite of data recharge

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No incoming SMS for more than 2 weeks

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Automatically subscribed to dd-5in1 art vase

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Unable to port out

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Two times 9 Rs. deducted from my balance

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Porting message

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Scheme activated automatically

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3g $speed issue... Network team sleeping like dead horse

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Incoming Call issue

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Aircel call drop and very poor signal

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Deactivate the ndmc service

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Call history after porting from Aircel

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Automatic renewed 9rs internet pack

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Deactivate auto renewal net pack of 2 rs daily

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Port Issue

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Fooled with recharge

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Aircel sim not working despite of network

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Monthly charges for 8803510753

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Duplicate sim card not activated

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Asking Extra Money

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