| Address: Dehradun, Uttarakhand |
I m customer of aircel for long time, mobile no [protected] i recharged my prepaid sim, with unlimited plan of rs249 includes unlimited data plus free local std calls, and also put some 50 rs in main balance for sms and roaming ;got recharged on 3rd or 4th of june for 28 days, but suddenly i foind on 13th june i was shocked to found that, i couldnot make calls to any one. Andmy main balance of 50 rs was also gone. I immediately contacted customer care at 8:25 pm[protected]. He told that, our plan has been changed, from now onwards you will get 1500 minutes per months and 1 gb data for 28 days. I told him this plan should not imply on existing customer who already having unlimited plan and my plan rs 249 was going to end om 30 th of june, he immediately resorted the calls which was barred due to low balance, i told him give back my money of rs 40 which was deducted from main balance illegaly, as you cannot change my plan, without my knowledge, as my plan was going to end on30 th june, but he denied, and remained in denial state, of not refunding my money. I contacted trai [protected] they advised to first file written complaint to aircel through websites if they are unwilling to resolve the issue of returning 40 rs then we will proceed further kindly give response
Jul 23, 2017
Complaint marked as Resolved
Aircel customer support has been notified about the posted complaint.
Verified Support
Jun 16, 2017
Aircel Customer Care's response Dear Customer (jessy123),
We are forwarding your concern to the team. Meanwhile, please share your alternate number.
Warm Regards,
Aircel Social Media Team
Verified Support
Jun 17, 2017
Aircel Customer Care's response Dear Customer (jessy123),
We hope that our team got in touch with you and shared all the requisite information.
Warm Regards,
Aircel Social Media Team
Thanks for reaching out to us. Please share your Aircel mobile no. so that our team can get back to you.
Thanks & Regards
Aircel Social Media Team
We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.
Thanks and Regard
Aircel Social Media Team