Aircel Complaints & Reviews

Address: Jaipur, Rajasthan, 302033

Aircel company is now cheating their customers.. They deduct my 57 rs. Balance without any reason.. They started vas on my no. Without any activation.. I did not active any plan.. But they deducted my balance 0n 4th july.. Now customer care service is also making fool me.. I need my balance.. Otherwise i am going to change sim.. And i suggest you all.. Do not use aircel.. They are cheating peoples.. Pls send my balance again..

Aug 20, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2017

Aircel Customer Care's response Dear Customer(jainashu007),

We are forwarding your concern to the team. Meanwhile, kindly share if any message received upon deduction so that our team can look into your issue.

Warm Regards,
Aircel Social Media Team

Verified Support

Jul 07, 2017

Aircel Customer Care's response Dear Customer(jainashu007),

We would like to inform you that we have checked your account details and have found that the RAJRC61 rate cutter pack was activated in your account after due consent from your end in lieu of which the services were activated via USSD on 04/07/2017 and charged Rs.61 for same. We regret to inform that we are unable to process any kind of adjustment in this regard.

Warm Regards,
Aircel Social Media Team

Jul 08, 2017

Updated by jainashu007 i am not satisfied ... my balance not refunded ..why??? aircel is cheating their customers. please refund my balance

Jul 08, 2017

Updated by jainashu007 i have not dialed any USSD ...you are cheating

Jul 08, 2017

Updated by jainashu007 i am going to port it in jio sim.. jio is best..you are cheater.

Verified Support

Jul 13, 2017

Aircel Customer Care's response Dear Customer(jainashu007),

We have re-escalated your issue to the team. We will share an update soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Jul 13, 2017

Aircel Customer Care's response Dear Customer(jainashu007),

We would like to inform you that the waiver of Rs.61 for RAJRC61 pack has already been posted in your account on Jul 11, 2017 at 10:33:12 PM.

Warm Regards,
Aircel Social Media Team

Jul 14, 2017

Updated by jainashu007 deacivate all my packs..refund my balance

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Address: Namakkal, Tamil Nadu, 637408

Website: [email protected]

Sir, I got lot of calls and missed calls to my Aircel number. Please send me the incoming and outgoing calls list of my number for the last month[protected] &[protected].Please send me the calls list of my number to [protected] my mail id as early as possible. My Aircel Prepaid account number is My email id is: [protected]@gmail.com Thanking you sir. Yours sincerely, sathish

Aug 5, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Jul 04, 2017

Updated by sathishgood Sir, I got lot of calls and missed calls to my Aircel number. Please send me the incoming and outgoing calls list of my number for the last month[protected] &[protected].Please send me the calls list of my number to [protected] my mail id as early as possible. My Aircel Prepaid account number is My email id is: [protected]@gmail.com Thanking you sir. Yours sincerely, sathish

Verified Support

Jul 05, 2017

Aircel Customer Care's response Dear Customer(sathishgood),

We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)

Warm Regards,
Aircel Social Media Team

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Y

Yuvi Mass Keerthi

from Bargarh, Odisha

Jul 4, 2017

Sir kindly change my number post paid to prepaid please sir

Reply

Aircel Customer Care's response, Jul 5, 2017

Verified Support

Dear Yuvi,

Thanks for reaching out to us. Please share your Aircel mobile no. so that our team can get back to you.

Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Jul 13, 2017

Verified Support

Dear Yuvi,

We hope your concern has been resolved. In case you are facing any issues, please feel free to contact us at [email protected] for any further assistance. Have a nice day.

Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Jul 22, 2017

Verified Support

Dear Yuvi,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

M

manish dhoundiyal

from Gurgaon, Haryana

Jul 4, 2017

Dear sir,
I bought an aircel sim on sunday evening and still it isn't activate. So please activate it.
My sim no.[protected]

Reply

Aircel Customer Care's response, Jul 5, 2017

Verified Support

Dear Manish,

Thanks for reaching out to us. Please share your Aircel mobile no. and alternate phone no. so that our team can get back to you.

Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Jul 13, 2017

Verified Support

Dear Manish,

We hope your concern has been resolved. In case you are facing any issues, please feel free to contact us at [email protected] for any further assistance. Have a nice day.

Thanks & Regards
Aircel Social Media Team

S

Sridaran1359

from Pathankot, Punjab

Jul 4, 2017

Recharged online combo pack for Rs.146. in the ad for 146 pack Rs, 50 TT and 1Gb data for 30 days .After online recharge the message is Enjoy50TT+500MB3G/2G for 30 days, this is cheating. Next the data is not opening when i opened the mobile data

Reply

Aircel Customer Care's response, Jul 5, 2017

Verified Support

Dear Sridaran,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Date of offer message received:
Recharge Date:
Transaction ID:

Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Jul 13, 2017

Verified Support

Dear Sridaran,

We hope your concern has been resolved. In case you are facing any issues, please feel free to contact us at [email protected] for any further assistance. Have a nice day.

Thanks & Regards
Aircel Social Media Team

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Address: Varanasi, Uttar Pradesh, 221003

Website: [email protected]

Sir my brother aircel nomber [protected] I want to the this nomber incoming and outgoing call detail for three month . sir please this is urgent please sir sent to the call detail of my email I'd [protected]@gmail.com. sir koi h jo mere bhai KO call karake parssan kr rha jisase ki wha apne study par construed nhi kar pa rha or call katne per abuse deta h

Aug 5, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Jul 04, 2017

Updated by [email protected] Sir call detail of my brother nomber call detail of three month

Verified Support

Jul 04, 2017

Aircel Customer Care's response Dear Customer ([protected]@gmail.com),

We request you to visit your nearest Aircel store along with the following documents to get assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)

Also, you may contact your nearest Police station and file an FIR against the number which is causing trouble to you.

Warm Regards,
Aircel Social Media Team

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Address: Sikar, Rajasthan, 332713

Sir,
Mera Naam Raghu Gupta H, Mere mobile number pr bhut bar company ki services activate ho chuki h, but Maine jb customer care m call kiya to unhone muje kha ki aapke no. Pr koi service activate nhi h... but jb bi recharge krwata hu to service automatic active ho jati h..Phir m JB customer care m call krta hu to vo muje koi bi service activate hone k liye nhi khte h...M unko bolta hu ki aap meri apne senior se baat krwao to vo mna kr dete h...Aisa KB tk chalta rhega...Agar Aisa chalta rha to hme SIM Ko port krwana hoga...

Aug 5, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2017

Aircel Customer Care's response Dear Customer (Raghvrock),

We are forwarding your issue to the team. Meanwhile, kindly share the following details so that our team can look into your issue:

Amount:
Date & Time of deduction:
Any message received upon deduction:

Warm Regards,
Aircel Social Media Team

Verified Support

Jul 04, 2017

Aircel Customer Care's response Dear Customer(Raghvrock),

We would like to inform you that we have checked your account details and have found NO such VAS deduction for your account.

Warm Regards,
Aircel Social Media Team

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M

m_irfan05

from Mumbai, Maharashtra

Jul 4, 2017

Hi Aircel,

I wish to switch my mobile service provider from Aircel to another provider in Mumbai.

I am unable to send text message with my mobile number to 1900. The message gets stuck in the outbox. I have changed the phone handset and it's still the same.

Please tell me how else can I get the portability code if not through SMS

Reply

Aircel Customer Care's response, Jul 5, 2017

Verified Support

Dear m_irfan05,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Format of sending msg :
Screenshot of Error :

Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Jul 13, 2017

Verified Support

Dear m_Irfan05,

We hope your concern has been resolved. In case you are facing any issues, please feel free to contact us at [email protected] for any further assistance. Have a nice day.

Thanks & Regards
Aircel Social Media Team

T

Tahreen Zohra

from Delhi, Delhi

Aug 26, 2017

Every my balance cut by aircel this time infact month more than 500 rs has been cut without reason .Customer care never talk nicely .kindly refund my balance

Reply

Aircel Customer Care's response, Aug 26, 2017

Verified Support

Dear Tahreen Zohra,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Date & Time of deduction:
Amount deducted:
Any message received upon deduction:

Regards,
Aircel Social Media Team

Aircel Customer Care's response, Sep 4, 2017

Verified Support

Dear Tahreen Zohra,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

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Address: Ghaziabad, Uttar Pradesh, 201001

Auto deducting 2 Rs daily I did not activated any service. I have not used your mobile data please refund my amount or disconnect this number permanently, I don't want to continue with this fraud company. I'm trying to connect your customer care but all lines are busy.

Request you please deactivate this service asap and return my money back.

Activated Service: NDMC170317PI2
My number: [protected]

Aug 5, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2017

Aircel Customer Care's response Dear Nawal Goel,

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Jul 05, 2017

Aircel Customer Care's response Dear Nawal Goel,

We would like to inform you that you have been charged Rs 2 for activation of the auto renewal DATA pack through IVR. As of now, we have deactivated Rs 2/- Data pack on your number.
But we regret that the charges are found to be correct and hence no waiver is applicable for the same.

Warm Regards,
Aircel Social Media Team

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A

amiteshkr

from Ingraj Bazar, West Bengal

Jul 3, 2017

Dear sir;

I lost my sim card with number-[protected] I would kindly request you to please block the sim card usage as soon as possible .
I would be waiting for your reply.

Thanking you
Amitesh kr

Reply

Aircel Customer Care's response, Jul 4, 2017

Verified Support

Dear Customer (amiteshkr),

Thanks for reaching out to us. Kindly share the following information to confirm your identity:

Alternate no.:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Jul 4, 2017

Verified Support

Dear Customer (amiteshkr),

We would like to inform you that as per your request, your number has been blocked under SIM lost.

Warm Regards,
Aircel Social Media Team

A

avinashshete

from Aurangabad, Maharashtra

Jul 4, 2017

Shete wasti bhaggaon tal vaijapur dist aurangabad 423701

Reply

Aircel Customer Care's response, Jul 5, 2017

Verified Support

Dear avinashshete,

Please share your exact concern regarding Aircel services along with your Aircel number to assist you in the best possible manner.

Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Jul 13, 2017

Verified Support

Dear avinashshete,

We hope your concern has been resolved. In case you are facing any issues, please feel free to contact us at [email protected] for any further assistance. Have a nice day.

Thanks & Regards
Aircel Social Media Team

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Address: Chennai, Tamil Nadu

Website: aircel.com

I am trying to port my number for last couple of months and aircel is rejecting my mnp for no valid reason. I am getting port no mismatch but the port code is correct. Tried emailing them couple of time but no reply from them.
My last auto ack no is ern[protected]qc78

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Address: Bangalore Rural, Karnataka, 561203

My aadhar no:[protected]
My name is madhukumara m
My aircel sim is missed someone use my aircel number please lock my aircel number [protected]
Please lock the aircel number

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Address: Saharanpur, Uttar Pradesh, 247001

Website: Aircel

In 2008, aircel company had installed a mobile tower in my property in a agreement with 7000 as rent per month.
From February 2015, the company is not paying us the rent or any compensation.Due to this tower we lose a major portion our property which we wanted to use for our own work.

So, Kindly request company to pay us Pending rents and compensations as per the agreement they signed with us.

Location : Aircel Tower, Super Bazar Building, Ghanta Ghar, Saharanpur (247001) Uttar Pradesh.

Aug 5, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2017

Aircel Customer Care's response Hi Abhipsa Srimani,

We have forwarded your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

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K

Kishore Ravichandran

from Mumbai, Maharashtra

Jul 3, 2017

Please provide the call number details for the Month of January 2017 to March 2017

Reply

Aircel Customer Care's response, Jul 3, 2017

Verified Support

Dear Kishore Ravichandran,

Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs.

Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Jul 11, 2017

Verified Support

Dear Kishore Ravichandran,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

A

Abhipsa Srimani

from Kolkata, West Bengal

Jul 3, 2017

My no. was switched off for around 6months and had some balance of around Rs.40. Today when I switched on the no. its showing zero balance. Please provide me with the details of the deduction and along with the last 5 charges.

My no. is [protected]

Reply

Aircel Customer Care's response, Jul 7, 2017

Verified Support

Hi Abhipsa Srimani,

We would like to inform you that as per our record it was found that Rs.18.79 got deducted from your main account for zero monthly usage service (ZMU).

Warm Regards,
Aircel Social Media Team

M

Malabya Bhuyan

from Jorhat, Assam

Jul 4, 2017

I want the complete call history details of my aircel prepaid number [protected]

plz mail the call details for the past two months to my email id [protected]@rediffmail.com

Reply

Aircel Customer Care's response, Jul 5, 2017

Verified Support

Hi Malabya Bhuyan,

Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)

Warm Regards,
Aircel Social Media Team

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Address: Chennai, Tamil Nadu, 600020

Website: AIRCEL.COM

If you need any feedback from my side or check with this number [protected],

i have no need to publish this matter in media online in my life i have waste 1.30 hal hours

thanks aircel team till my life end don't forget this insult and worries .

Note - i have not deactivate or any others from aircel till i have contionue only me and my family friends also my company cvgs and my staffs - reason - aircel staffs only major issues please check with your data base my records

+1 photos

Aug 12, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2017

Aircel Customer Care's response Dear Customer(smartcare),

We have forwarded your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Jul 10, 2017

Aircel Customer Care's response Dear Customer(smartcare),

Our team tried reaching you on the shared number to understand your concern but our call went unanswered. Please let us know an alternate number and a convenient time when we may reach you.

Warm Regards,
Aircel Social Media Team

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T

tpsdebnath

from Kolkata, West Bengal

Jul 3, 2017

Amr location-west bengal ...
balurghat kamarpara 733145
amader ai location a 3G service debar janno request korci..plz jodi servicr ta dayoua hoi, ..
kamarpara sabai upokarito hato...plz plz

Reply

Aircel Customer Care's response, Jul 5, 2017

Verified Support

Dear tpsdebnath,

Please share your exact concern regarding Aircel services along with your Aircel number to assist you in the best possible manner.

Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Jul 13, 2017

Verified Support

Dear tpsdebnath,

We hope your concern has been resolved. In case you are facing any issues, please feel free to contact us at [email protected] for any further assistance. Have a nice day.

Thanks & Regards
Aircel Social Media Team

S

Sanganabasappa Jalihal

from Coimbatore, Tamil Nadu

Jul 3, 2017

Paytm through i am recharge 163 rs to[protected] but it is wrong number please retune the amount

Reply

Aircel Customer Care's response, Jul 5, 2017

Verified Support

Dear Sanganabasappa Jalihal,

Thanks for reaching out to us. Please share your Correct Aircel mobile no. so that our team can get back to you.

Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Jul 13, 2017

Verified Support

Dear Sanganabasappa Jalihal,

We hope your concern has been resolved. In case you are facing any issues, please feel free to contact us at [email protected] for any further assistance. Have a nice day.

Thanks & Regards
Aircel Social Media Team

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Address: 639113

Website: website www.aircel.com

Last 10 years i am using aircel connection in my mobile. Recently (On 2906/2017 at 9.18 pm) i had done a recharge of rs.143/- data pack which can be gives 7 gb 3g / 2g data with a validity period of 28 days. While using data pack, down speed would be around 90kbs to 100kbs when i was in 3 rd floor open upstairs where the signal strength is more than 95%. If i used in downstairs means down speed would be 30kbs. Basically 3g down speed is 300kbs. But aircel is cheating customers by giving these kind of offers. I need some suitable action in this regard.

Aug 13, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2017

Aircel Customer Care's response Dear Customer (angucool),

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Alternate No.:
Complete address:
Nearest landmark:
Duration of issue (problem since when):
Issue with a specific website or all website:
Browser being used (Default phone browser or Chrome/Dolphin etc):

Warm Regards,
Aircel Social Media Team

Verified Support

Jul 04, 2017

Aircel Customer Care's response Dear Customer (angucool),

We would like to inform you that our team is working on your issue and needs the following details to proceed further, So, please share the same so that the needful can be done:

Alternate No.:
Complete address with PIN Code:
Nearest landmark:

Warm Regards,
Aircel Social Media Team

Jul 05, 2017

Updated by angucool Sirs,

Kindly tell the mail address which can i send you the asked details as above since i dont want to disclose my personal details in this site to avoid some malpractices.

Anguraj

Jul 05, 2017

Updated by angucool Yesterday evening (04/07/2017) around 5.43 pm i had received the message from Aircel that, Your Complaint Reference No.1-[protected] has been resolved. But i have not received any calls from your side (Aircel). Also i feel the same issue at same place. But now i only got 20 kbs to 30 kbs of speed. Aircel resolved the problem like this?????

Anguraj

Verified Support

Jul 05, 2017

Aircel Customer Care's response Dear Customer (angucool),

We suggest you send your details to [protected]@aircel.co.in and we will proceed accordingly.
Also, we request you to ignore the message as the same is system generated and is sent just for confirmation.

Warm Regards,
Aircel Social Media Team

Jul 05, 2017

Updated by angucool Sirs,

As requested, the asked details are sent to above mentioned mail id on 05/07/2017 @ 4.38 Pm from my mail id with a subject of my Complaint reference number.

Anguraj K

Verified Support

Jul 13, 2017

Aircel Customer Care's response Dear Customer (angucool),

We request you to send the details once again to [protected]@aircel.co.in as we haven't received the same yet.

Warm Regards,
Aircel Social Media Team

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R

Rajib 2016

from Kolkata, West Bengal

Jul 3, 2017

Sim card not working. I want this sim activation. Please sar help me argent.

Reply

Aircel Customer Care's response, Jul 5, 2017

Verified Support

Dear Rajib 2016,

Thanks for reaching out to us. Please share your Aircel mobile no. so that our team can get back to you.

Thanks & Regards
Aircel Social Media team

Aircel Customer Care's response, Jul 13, 2017

Verified Support

Dear Rajib2016,

We hope your concern has been resolved. In case you are facing any issues, please feel free to contact us at [email protected] for any further assistance. Have a nice day.

Thanks & Regards
Aircel Social Media Team

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Address: 122002

Website: aircel.com

Mobile No#[protected]
Name: SUMAN DUTTA

Dear Official,

Yesterday afternoon without having any information an amount of Rd.27/- had been debited.

Without my consent caller tune for 22 days had been activated and for this Rd.22/- had been debited.

Tried to talk with your customer care, but due to system maintenance, he could not divide any information regarding this debit.

Now requesting Aircel through your platform to refund/credit the debited amount immediately and deactivate such caller tune service immediately.

Thanking You,

Yours truly,

Suman Dutta
Mobile:[protected]

Aug 5, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2017

Aircel Customer Care's response Dear Customer (sumandutta76),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Jul 03, 2017

Aircel Customer Care's response Dear Customer (sumandutta76),

We would like to inform you that the deducted amount for CRBT (caller tune) has been refunded to your account.

Warm Regards,
Aircel Social Media Team

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Address: 627353

I am using aircel postpaid cug (Yadav mahasabai) plan last five years. I have tried many times to your local customer care office at palayamkottai, tirunelveli (Tamira cell com) for change of postpaid to prepaid plan, but till today no action taken. My mobile number [protected]. Please change the prepaid plan request shortly. If further delay will take for action against this compliant, will force me to make final complaint to trai and file legal suit before court for remedy.

Aug 4, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2017

Aircel Customer Care's response Dear Thirumalai Nambi,

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Jul 04, 2017

Aircel Customer Care's response Dear Thirumalai Nambi,

We request you to visit the nearest Aircel store along with your Aadhar card to place the request for Postpaid to Prepaid migration. Our team tried reaching you to inform the same but could not get through.

Warm Regards,
Aircel Social Media Team

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Address: Ranga Reddy, Andhra Pradesh, 500084

Website: www.aircel.com

Hi,
I have opted to port out from Aircel to another network and accordingly took a new Jio sim with the porting code I have got after sending message to 1900 on 19th June, 2017. it's been 10 days and there has been no acknowledgement from Aircel. I also called to customer care and I seriously doubt their credibility as none of them can tell me the exact SLA by which the porting will be done. This is complete unprofessionalism on part of Aircel and would like the higher management to take necessary actions to let me port out and also give required trainings to customer care executives to avoid such complaints in future.

Aug 9, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2017

Aircel Customer Care's response Dear Abhisek Kundu,

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Jul 01, 2017

Aircel Customer Care's response Dear Abhisek Kundu,

We would like to inform you that we have checked your account and found that you have generated the UPC on 18th Jun’17 successfully whereas we haven’t received any request from the recipient operator. We would like to inform you that earlier UPC would get expired on 4th Jul’17. Hence, we suggest you please generate the new UPC again and submit the same to the recipient operator along with the requisite document.

Warm Regards,
Aircel Social Media Team

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Address: Chennai, Tamil Nadu, 600021

Hi,

My mobile number: [protected] i've been using aircel postpaid service almost 30+ months. It's keep on frustrating me for a simple migration i've been following almost a month. Cancellation request was raised on may 9th, 2017with outstanding balance + 300 rs. Data was been barred that day itself still card doesn't migrated. Also, next month bill also generated who is going to take responsible for this.

Also, vas charges how long we will call and keep on tracking that even though we doesn't activate any value added service and paying for that. Same has been happen on this month balance even we checked the service by sending stop sms & getting confirmation no vas settings has been added.

I need to migrate service also i'm nt willing to pay any charges especially vas.

Tried to reach the contact number provided on invoice but no one ready to respond my cal for past 3 to 4 days, hence mailing.

Aug 12, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2017

Aircel Customer Care's response Hi Jagadeesh Scorp,

We are forwarding your concern to the team. Meanwhile, kindly share an alternate number in order to assist you better.

Warm Regards,
Aircel Social Media Team

Verified Support

Jul 10, 2017

Aircel Customer Care's response Hi Jagadeesh Scorp,

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team

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Address: Mumbai City, Maharashtra, 400031

Website: AIRCEL

I want to switch my no [protected] from aircel to jio for that im sending sms .."PORT [protected] TO 1900" number of time but is not providing me upc code, even im visiting to one of the gallery in adheri also but they also not are also not responding, what should i do know if online and offilne both side company has not providing service to customers. we have no much time to visit everyday gallery and search galleries.

Jul 31, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2017

Aircel Customer Care's response Dear Customer([protected]@gmail.com),

We are forwarding your concern to the team. Meanwhile, kindly share an alternate number in order to assist you better.

Warm Regards,
Aircel Social Media Team

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R

raj000700

from Kolkata, West Bengal

Jun 29, 2017

My no-[protected]
I tried diff code to deactivate pi of rs 9, but it won't working, i am suffering from this problems since 3 days..plz do something.. Ty

Reply

Aircel Customer Care's response, Jul 1, 2017

Verified Support

Dear Customer (raj000700),

Please dial :-*121*904# to deactivate the PI9 pack on your number.

Warm Regards,
Aircel Social Media Team

M

monn

from Delhi, Delhi

Jun 29, 2017

Dear company my sim has been locked and they are asking me to give a code please guve me the code

Reply

Aircel Customer Care's response, Jul 1, 2017

Verified Support

Dear monn,

Thanks for reaching out to us. Kindly share the following information to confirm your identity:

Aircel no.:
Alternate no.:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Jul 10, 2017

Verified Support

Dear monn,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

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Address: 110030

Website: www.aircel.com

Sir/Ma'am
I bought an Aircel sim in Delhi on 26 June 2017 and submitted the required documents.I gave a reference number to the client for the verification procedure But i missed the call from Aircel that comes because i was in my coaching.After that i didn't receive a single call from the company.
So please activate my sim card ASAP.

Thank you
Vasudev Meena

Jul 30, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Jun 29, 2017

Updated by vasudevhero my Aircel mobile number is [protected] and sim number is[protected] and IMSI no. is [protected]

Verified Support

Jun 29, 2017

Aircel Customer Care's response Dear Customer (vasudevhero):

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

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S

ssmani Kandan

from Idukki, Kerala

Jun 29, 2017

My aircel number is [protected] it is locked
please unlock

Reply

Aircel Customer Care's response, Jul 1, 2017

Verified Support

Dear Customer (ssmani Kandan),

Thanks for reaching out to us. Kindly share the following information to confirm your identity:

Alternate no.:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Warm Regards,
Aircel Social Media Team

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Address: West Tripura, Tripura, 799001

I had recharged by aircel no. [protected] with local/std rate cutter recharge amount of ₹28/- on 26.06.2017. However, I have noticed today .i.e. on 29.06.2017, all my call rates and sms are being charged with default rates. I haven't received any black out day message too. I have even checked my last transaction history of my mobile no. in aircel app and the recharge amount of Rs. 28/- do exists. Please resolve the issue immediately.

Jul 31, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2017

Aircel Customer Care's response Dear Customer(Singh Kwrak Jamatia),

We are forwarding your issue to the team. Meanwhile, kindly share the following details so that our team can look into your issue:

Sample no.:
Amount Deducted:

Warm Regards,
Aircel Social Media Team

Verified Support

Jun 29, 2017

Aircel Customer Care's response Dear Customer(Singh Kwrak Jamatia),

We would like to inform you that we have checked your account details and found you had recharged with MRP 28 ( Local Aircel to Aircel calls @ 10p/min for 28 days) on 26/06/17 at 21:28:26 and the benefits were credited to your account which will expire on 23/07/207. On 27-Jun-2017 at 21:42:33 you make a call to local Aircel number 80145##### for 40 secs and was charged Rs 0.10p @10p/min according to RC 28. Hence, charged found correct. Moreover, RC 28 is applicable only for local Aircel-Aircel calls not for other numbers.

Warm Regards,
Aircel Social Media Team

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Plz I want to sir plz Aircel no. [protected]and [protected] this no. Call and SMS details. Last 3munth .all record. My email. I'd to send. Plz sir my.. I'd [protected]@gmail. Plz.

Plz sir

Aug 5, 2017

Complaint marked as Resolved

Verified Support

Jul 05, 2017

Aircel Customer Care's response Dear Sobit Sherawat,

We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)

Warm Regards,
Aircel Social Media Team

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Address: Thoothukudi, Tamil Nadu, 628215

Greetings. Sir/mam. I am murugan residential @ 157, sannathi street, tiruchendur - 628215. I have sony experia e2333 handset where i can use 4g services. I cant connect internet so i have called aircel customer care @ 198 and reached gprs specialist dept. (I am complaining this issue for 1 week but no steps had taken till now (No internet)) so i have explained her about the last and updated issue but she was not ready to hear my issue and she kept on telling her own scenario what she mugged up.. Also she asked me to do what she told in a rude manner which made me to feel very sad. Very poor call and service.. Please take some necessary action on the agent and let me know the result too.. Thank you for considering the mail.
Aircel mobile number - [protected] called on 28-june-2017 @ 5.15pm
My contact number - [protected]. (Airtel)
Email id - [protected]@gmail.com

Aug 6, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2017

Aircel Customer Care's response Dear Customer(dineshpaddytcr),

We are forwarding your issue to the team. Meanwhile, kindly share the following details so that our team can look into your issue:

Executive name:
Date and time of call:

Warm Regards,
Aircel Social Media Team

Verified Support

Jul 04, 2017

Aircel Customer Care's response Dear Customer(dineshpaddytcr),

We request you to share the exact location details with the landmark to proceed further.

Warm Regards,
Aircel Social Media Team

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D

Dhruv Dangwal

from Delhi, Delhi

Jun 29, 2017

I dont know why this pack named "NDMC170317SMS2" of Rs. 2 is being renewed on my phone.
I want it immediately deactivated or else I would from the servicea of aircel.

Reply

Aircel Customer Care's response, Jul 1, 2017

Verified Support

Dear Dhruv Dangwal,

Thanks for sharing your concern with us. To deactivate any VAS service, you can just type STOP and send it to 155223 OR you can call on our toll-free number 155223.

Thanks & Regards
Aircel Social Media team

Aircel Customer Care's response, Jul 10, 2017

Verified Support

Dear Dhruv,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

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Address: Ludhiana, Punjab, 141002

Website: www.aircel.com

One day i received a message in my inbox from the aircel that if i download their app they would give internet data free for 3 months (750 mb) something and i did the same but did not get the data then i called the complaint centre and they said we have no inf abt ur sim or ur num. We wud chk nd then call u back. Till today they havn't contacted me. Shame on u guys...😠👎losers

Jul 30, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2017

Aircel Customer Care's response Dear Daisy Rao,

We would like to inform you that 750 MB free data is valid for Postpaid users only who download the Aircel App for the first time and prepaid users who download the Aircel App for first time will get 100 MB free data only.

If you are already a first time user/downloader, please share the following details so that we can look into the matter:

Screenshot of the offer message:
Date of offer message received:

Warm Regards,
Aircel Social Media Team

Aircel Complaints & Reviews

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Aircel reviews & complaints page 140

MY 57 rs. balance deducted without any reason

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My business

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Aircel call detail

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Customer care not give satisfy answer & don't transfer call senior

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Deactivate ndmc service

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Mnp rejection for no valid reason

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I will lost mobile please lock the aircel no:-8553974399

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Aircel Tower Rent Not Paid

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Worst behaviour of customer care - note your growth will down track

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Data pack of rs.143/- (7gb 3g / 2g data for 28 days)

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Mobile main balance deduction regarding

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Postpaid to prepaid connection changes regarding

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MNP to other network from Aircel

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Migrating service almost 30+ days.. No email no call back

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Not providing upc code (porting code)

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Aircel Sim activation not done

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Rate cutter not functioning

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Call. SMS Details

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Poor customer service call

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Not providing services

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