Aircel Complaints & Reviews

I want to know call logs of last one month of number-[protected]...plz its urgent.
please send it to shabiyanigarkhan.[protected]@gmail.com

I have recharged my Aircel No with199 plan by net banking on 4th feb, recharge was not done but money is deducted in my bank account . Reached the customer execute on the same day, they advised to wait for 5 to 7 days, so that money will be reverted automatically . Till date money is not reverted, kindly take action as soon as possible and let me know if any further details needed to process this request earliest.

Following up with aircel near a month and received many SR's below

Please note your service request : 1-[protected]
Your service request number: 1-[protected]
Your service request number: 1-[protected]
Please note your service request : 1-[protected]

also i have attached the bank transaction details in the mail, get the details from the above SR's

Kindly provide proper resolution and close the ticket.

Thanks

Hello,
I have deposited Rs.3000 for my International Roaming on Feb 8th 2017. It reached Washington DC on Feb 13th 2017 and was expecting my International Roaming Plan should have been activated. But it has been 2 weeks since I landed but nothing was activated. Below are details of my cell phone & plan detail. Please look into this ASAP.

Name: Ramesh Pitchaimuthu
Mobile #: [protected]
Plan details: max value 149-plan

Looking forward to get resolved my issue.

Thanks,
Ramesh

Relationship ref.no. 1-[protected]
Bill No:[protected]
ERN[protected]Z7KK7T

Hi,

My name is Umamaheswari with the relationship ref.no. 1-[protected]. I'm with aircel for 10 years and recently moved to postpaid. I had pleasant days for first five months and now the issue is started. I was billed Rs. 3882.63 but I have a credit limit of Rs.1000. These charges are for roaming data charges. I was told that there will be no charges on roaming but I was charged huge. I had a call with aircel customer care before travelling. Why would the customer allowed to call more than their credit limit. If that is the case what is the purpose of having a credit limit. I tried contacting aircel customer care via call & email.

First email: Jan 26, 2017 - no response
Second email: Jan 31, 2017 - received response stating my no. is deactivated due to more outstanding
Third email: Jan03, 2017 - received same response as before
Fourth email: 06 Jan
Fifth email: 25 Jan
Sixth email: 31 Jan
Seventh email: 02 Feb - received response but not responded my query

Escalation: Written email to Appellate Office on Feb 21, 2017
Escalation 1: Written email for status - No response

What I don't understand from the business is, even after Jio in market when a customer has a genuine reason to fight for his rights, why aircel is not responding to customer.

I'm happy to take this legally, but don't want this mess to happen to other customer.

Aircel If you are lisiting, please shout or make noice. Don't be quite.

79 rs blance lost from mob [protected]
First complain no. is [protected] date 18 February 2017
2nd complane no.is [protected] date 26 February 2017
Send sms 121 type STORE 335802 detal of repaly no store
And customers care behaviour very very very bed and my phone disconnect 18 to 21 February 22 to 25 February by customer care no 198
198 call complete disconnect

Dear Sir, I would like to inform you that my number is blocked from 24/2/17 to till date.
I am unable to out going call.
In this regards I have informed to your customer care department on 24th February, 17 but they told me that some of Rs (10, 480/-) due against my previous operator(Vodafone) from my end but I informed them that I have already given my due amount to my previous operator (Vodafone) on 20/2/17. Please check my previous mail for this mobile number ([protected]) but till date my number is block, I am unable to understand for which basic my number is block I mean I am unable to out going call. I am continually follow up to your customer department regarding this issue but nobody can't help me.
This is really painful for me. I am upset for your service this is really pathetic for me.

Dear sir
My aircell no is[protected]
And I need last 6 months call history means outgoing and incoming call history.
Please send history details in this email.My email address is [protected]@gmail.com.this is as important because I am getting some
Unknown call which is harrasing me everyday.Please send as early as possible
total details of call to my mentioned email

I need to reverse my transaction through SBI bank online devit card for the transaction as I done it the wrong number [protected]
instead of [protected]

I was using online Google chorme and watching video songs. Suddenly I got message from Aircel that u have activated store 99 pack and they have charged 30 rs from account balance. This is very irritating for me, because it is not first time for me it is happening many times for me. So do something and clear the issue and I have resolved issue I need my balance back to account. Please help me...

My phone no is [protected]
I lost my sim and i think it's one of my frnds work need all my past 120 days call history i[censored] want to contact me call here [protected]

My No is [protected] I tried to recharge on[protected] at 10:28 am Rs 101 3G 10 days Data Pack Via dialing *121# .

Money Got debited but Data pack was not activated.

After mailing Care.[protected]@aircel.co.in i never got any solution.

I am sharing my screen shot

I am trying to do generate upc code for MNP from last 3 days it is not generating and no one is helping for the same. I called 3-4 times to customer care said system issue... TRAI issue. Trying to send msg on 1900 from my no. Showing failed. Also could not able to find aircel gallery in my area. Please do the needful.

Thanks and regards,
Aditya

Hi,
I am very much disappointed with the irresponsible service of Aircel, though I WAS HAPPY with Airtel but in mobile portability I changed my network. My accounts [protected], [protected] show ZERO BALANCE, in morning it was almost Rs 5O/- and my wife account also show 55 paisa, though she also had almost Rs 50/- I don’t know what the hell is going on with Aircel service & its network. I couldn’t call an emergency call. It is embarrassing situation for me. When sometimes I called on any number Aircel default customer care says I have very low balance though I have sufficient balance. What kind of service are they giving to their customers?
One more important thing, if any consumer wants to talk to the customer care why he has to listen all the recorded message for long minutes instead of direct conversation, though it is not FREE, we are paying 50 paise for 3 minutes.

I request “Department of Consumer Affairs, Department of Telecommunication to take strict actions against this kind of companies and provide relief from embarrassment and charge fine on them.

I want my balance.

Thanks,
Farooq.

I have not satisfied with resolution regarding Docket no.1-[protected], please respond/resolve it via oral communication.
My Issue is that, I have not received the Extra benefit data As per message
on dated 20-02-17, at 10.33 AM from DD-600005, i.e. Rs.155=6GB 2G/3G 28D. (I recharged Rs.155 by self recharge using service 121 through main Bal. Then I got 1GB data only.)
The Customer support executive of your company respond that, I have not recharged via SUMO recharge, if it is so, then
Where is the Information mentioned in that message I received? or
Is that message I received is fake?
I have recharge properly as per mentioned message and I assure that I have not responsible of the message mistake, so I am claiming about my extra data i.e. 5GB(rest), or If that message was fake then I have to take Penal action.
So, please respond ASAP.

I have regular problem from the last 2 month that in my number its sending SMS in the number of 54999818 and downloading. For SMS its deducting 3 rupees/SMS and for downloading 10Rupees/SMS.Iam complaining Daily 2 to three times but it repeating the same.This all happening without my knowledge.From the Aircel customer care iam not getting correct solution.Kindly help me to solve the above problem. Aircel number [protected]

Myself Arpita Mandal. My aircel number is [protected]. Its a prepaid number. My account have balance above rs 50 but when i m trying to make a cl to any number then it's saying u don't have enough balance to make this cl. I can't even send a message from the number. When i m having balance why i m facing this problem. Please quickly solve this problem.

Dear Team,

Request you to please block the My SIM, bez my sim has been lost from pocket, Details is given below..

Name: Swati waghmare
No. [protected](aircel prepaid)

Best regards,
Swati

I have received a call from [protected] and it was displayed as [protected] so i thought it is an Indian number. Again i received the call next day and i didn't attend it. Still i have been charged at Rs.100 for two calls. Rs.200. I have seen similar complaints from other Aircel customer. Looks like it is a fraud and why don't you ban this number or send alerts to customers to block this number. You are also party to the fraud by not alerting customers.
I would like to receive a refund otherwise i will prefer complaint

To who ever it may concern,

I holding two Aircel number [protected] & [protected] under postpaid connection.

I raised a request on 7th Feb to change it from Postpaid to Prepaid at Aircel Store in West Tambaram, Chennai. I received a call on 9th Feb from Aircel Rep and I gave my clarification why I wanted to switch from postpaid to prepaid. The rep said my request was taken and I can submit my doc after two day at the nearest store to do rest of the process.

So I went to West Tambaram store on 11th and they said from @aircel team they didn't get the confirmation email to collective document from me, so came back. I went back again on 18th and they said still they didn't get any confirmation yet from @aircel team to collect my document. I called up the Customer Care and spoke to Manager and he said I have to tell the store agent to accept my request. I asked the customer care Manager to speak with the store agent, I went inside the store and gave the phone to store manager where he denied and ask me to get out of his bay as he is busy in counting the cash. I went out of the store and twitted to @Aircel.

Again few ppl from Airecl called me and asked why do I need to change from Postpaid to Prepaid and gave the clarification to them and they said the request is approved and I can submit the Doc to any nearest store. Today (24th Feb) I went to two different stores in chennai Chinnamalai and Velachery. In Chinnamalai Aircel Store server is not working for past 3 months and In Velachery Store they do not have a form to collect the request and he asked me to submit the document where I have raised the request. Its really pissing me off here.

I WILL NEVER GO TO ANY STORE, I WANT THE AIRECL AGENT COME TO MY PLACE AND COLLECT THE DOCUMENT AND RESOLVE THIS ISSUE IN NEXT TWO DAYS.

Sir,
Please request you to send my call history
Of last 2 months number [protected]. I need the call history it's important so please send it to me it's my girlfriend number which was misplaced and used by others so we need to check the call history of number
Please send it on email - [protected]@gmail.com