Aircel Complaints & Reviews

Dear sir

My self "vaibhav sharma" and my number is "[protected]" from delhi circle.
I did not expect from your aircell organisation. that is my worst experience from your organisation.
In last month 13 oct 2016, i have seen your website (http://www.aircel.com/) and select 'rate cutter' for 'prepaid' number in 'delhi circle'. it was shown "72.0 inr" recharge valid for "90 days' with std call rate "40 paisa/minute". after that i have recharge from local shop/agent. actually i have used this plan from last 9-12 month.
So after receiving the confirmation message of "72 recharge", my plan is activated for 28 days std call rates for "25 paise/minute". but your website shown the 72.0 inr" recharge valid for "90 days' with std call rate "40 paisa/minute".
After that i have contact to your customer support on '121' in mid day of 13 oct. 2016. your executive transfer my call to her seniors. that person check website and says that 'sorry sir, our plan is change in 7 oct, but not change in the website"'. and they was forward the compliant/request to his seniors.
And provide me the compliant/request number: 1-[protected]

L rate "40 paisa/minute". after 2 days (15 oct 2016 at 4:33 pm ist). i have received a call from your office. a lady executive says that "sir, i am priya calling from aircell backoffice". and discuss the issue and check on the website when i have on the line. and says that, i will call back soon with discuss with the some seniors.
After this discussion, i have get one another call(+91-[protected]) on days almost 46 minutes later (15 oct 2016 at 5:14 pm ist). in this call your executive priya says "sir, sorry for inconvenience, your 25 paisa/minute scheme is upgrade for 180 days". after this i ask one more time to confirm about the days, and she says "180 days sir". and then call is disconnected.
I have both the call recordings of your executive.

After 28 days later, my plan is stop down last night. and today morning i talk to your support center and your senior executive mr. deepak says you are contact to our backoffice team.
So, i don't expect from your side. you are not lie about the issues, and completely fool to the customers.
You are not know the value of the your service and customer time.

So please contract/call me as soon as possible.

I have been activated on apdecp19 auto renewal pack.I had tried many ways to deactivate the pack but it hasn't.I have also informed it to the customer care but there wasn't any response.I have been charged rs 10 every night between 12am-2am.Please deactive it asa fast as possible.My number [protected].I am very irritated of it.I loose rs10 of no use.So please deactivate the pack

I have sent an sms 'PORT xxxxxxxxxx (my mobile no) to 1900' 3 times already on 6th november 2016, but havent got the UPC code yet. When i called to ur customer service, 1st they said they haven't got any sms at all, after re checking they told they recieved the porting request but not any confirmation from TRAI. And i have to wait till 7 days to get the code, if such is the case why am i seeing reports through online that clearly tells "UPC code will be instantly delivered after sending the port request".

Taking time to convert from postpaid to prepaid. Unnecessarily they are making us to pay daily rental. No one provide proper support. When we reach our nearby showroom they are simply telling as server down. They are making me feel depressed. No proper response even from appellate desk. They are treating me like a dog. Someone please take action against this.

Hi team,

I had called 198 last week to cancel all the services that are subscribed to, also I sent an SMS at 59301 as request, I got a reply as no offer exists n services deactivated, but today 2 of the services got auto renewed without any notification and my balance of 33 was deducted.
I need my balance back and the services deactivated forever.

I have subscribed to aircel pi 9 pack some days back. As there are no options for deactivation and nothing shown like auto renewal, I did not notice that my main balance is deducting. As I noticed(nearly about 1 month after deducting nearly about Rs. 300), I called the customer care, but of no use. They are unable to help. As far s the company, they are cheating the people. Without my consent how the company can auto-renew my internet pack or anything else. This is very disgusting. I want my money back as soon as possible, and also the pack to stop auto-renewing. Or I will go to the furthest to solve it.

My mobile number is [protected]... west bengal circle.

Regards
Amlan De

DEAR AIRCEL TEAM,

This to inform you that from today my incoming call not coming, if somebody calling me its showing incoming not available
Even I have check with other phone it showing same things.

it is not even not registering.
So, I am requesting you to that please solve this issue and help me out.because this number is professional number, since 2009.
please save my number.

MY AIRCEL NUMBER IS [protected]

My aircel sim is showing a message "sim registration failed" so please activate my number as early as possible...not only my aircel sim some of my friends are also facing same problem .. some time it shows that only emergency calls only . so please reslove the issue as possible as can because according to TRAI any sim can be blocked only after 90 days of its used...

Sir i have recharged with Rs. 110/- my aircel No. but it did not recharged. In this regard I made complaint on 04/11/2016 giving my alternate No. [protected]. A person calling me from Ph. No. [protected] on the same date telling for refunding amount of recharged amount of Rs. 110/- and asking for ATM Card No. I refused him to provide the ATM Card No. I was agree to provide bank a/c No. for refund. But he was refused. And from then no any response is given by the Aircel Company. It is harassment of consumer. So. please resolve the matter.

I am using aircel number [protected] i am not at all geting proper network daily bases new issues i am getting, Some times messages will not go. Some time unable to dial outgoing calls . many people says when ever they call me it say not reachable 60% network shows emergency call only we cant able to daily customer care only in IVR it will be saying all customers executive are busy any time if we call its says same . no proper service its relay waste o[censored]sing .. I request consumer court to take an action and close the Aircel company or Put and Fine according to market value. and also make sure that the aircel customers executive are placing the customer in Hold instead of mute or receiver in side . in case if we speak in hard manner then customers executive are calling us from their personal number and using slang languages . either government take action or leave on public will make that company to closed

This number [protected] has been disturbing during early mornings and midnights.and talking unusally.this is too bad.please take action.the number has been disturbing [protected] vodofone operator for many days .the details of the person are not visible in tracking websites .we need that the company should take action to this number.we need information details about this person.and action against him/her.

Dear sir, My prepaid no [protected] I have Recharged[protected]
152 INR .data pack for 1 Month but myNet pack validity expired[protected]
Data is Remaining 900MB After that my balance has been deducted 100Rs, when i called customer care i am not getting proper, he told me your call has been transfer to senior department but there is no response from senior Department kindly take the action as soon as

Dear sir
Subject -Regarding to installation of mobile tower

BIRENDRA PANDEY, VILL-LUTURU, Post-Alampur, p. S. -shivasagar, Distt-Rohtas, wad no- 9, paynchat -Ulho, sasaram, bihar pin code -821113, contact No- [protected], [protected].

Details of Land :-

(1) plot no- 281, khata No- 64, (BIRENDRA PANDEY)

(2)plot no- 280, khata No-64, (by khatiyan name -Rajani Kant PANDEY, and dakhal by BIRENDRA PANDEY)

(3) plot no-191, khata no-71, ( MEENA DEVI)

(4) old plot No-134, New plot No-84, old khata No-14, New khata No-66, (BIRENDRA PANDEY)

I purchase a 2 new aircel sim ([protected]) and the selling boy has told to me company has giving unlimited calling and internet for 1month, sim cost 100 rs so i took that sim, after activation i got only 20rs. i called many times to the sails person he said with in 15days it will get activated, its already more then 20 days but i din get any offer. the sails boy number is [protected].

My balance is being deducted. I didn't subscribed any services but messages came saying I have subscribed services such as social book 75, Models club etc. I request aircel to give back my 105Rs and unsubscribe services that have been subscribed automatically and never do it again. My number is [protected]. I request that services should not be activated automatically.

My No. [protected] (prepaid)
I bought aircel sim by transferring my prepaid sim into postpaid.
I have given my proofs and i paid Rs.300 for the sim.
Till now they did'nt activate the sim.

When I call to the customer services, They are not responding me properly.
And now, the numbers are not reachable and switched off.

Activate the sim or return my proofs and my money Rs.300

I am not subscribed any pack.
Yesterday aircel customer care call to me and tell there are good offer on your mobile no., then i speak what's offer then he tell me 10 mb in 2 rupees per day for 32 days then automatic tell me thank u for subscribing and then phone hanged any customer care not available to talk with me when try meet call on 198 then reply all customer care are busy i am try 50 times all times are same reply
What's cheating by aircel company
Very bad service
How to deactivate this service
Call to me [protected]

Dear sir/madam, my name is pranay. This is regarding my aircel sim card which i am using from last 2 years, no. [protected].
Now it is showing blocked sign with no network. I went to aircel store to complaint and then they told me that the number is registered on some other name. I can resubmit my document's once again if that required.
You can contact me on [protected] since my aircel no. Is not working.

Please look into the problem as soon as possible.

Thank you
Pranay tatkare

I had recharge my aircel number of rs 108 on 21 Oct 2016 from freecharge.in but my money was deducted from my bank but transaction was cancelled by the aircel because the recharge amount was not valid . As per freecharge my transaction was successful that's why did not receive my money if the network operator cancel the transaction from there end the money will be refunded with in 48 hours but now it's already being 15 days but I did not receive my money. Both the companies blaming each other.

See the below trails. Its evident that either blinds work at Aircel or they are bluntly fooling customers. Basis my complaint they first asked me to share the SMS i received where it confirmed validity for 30 days. But when shared they started copy-paste their reply.
Even surprisingly (??) their appalet authority never responds even if you ask reply from them separately. No contact details of their senior management is available in grievance link.
Very Very poor level of customer service, not sure how they are still in business !!

I want strict actions to be taken for this complaint.
[protected][protected][protected][protected][protected]
If that is the case then what about your SMS, why are you misleading your customers? How many customers do you fool around a day? 1000? 10000? Either you solve my issue with honesty and ethically or give me your MD OR CEO's email id. I wish to take it up with them and if the Senior management also sticks to the same stance I wont mind taking it upto TRAI or CONSUMER COURT . . . . Hope you understand english and will provide me you higherups contacts as requested above i[censored] cant resolve it.

From: "Kolkata - Care (E)"care.[protected]@aircel.co.in
Sent:Mon, 03 Oct 2016 09:52:34 +0530
To: [protected]@rediffmail.com
Subject: 3G Data Cheating !!!
Dear Aircelite,
Thank you for writing to Aircel
We regret for the inconvenience caused you
This has reference to your e-mail dated[protected] regarding balance deduction for your Aircel number [protected].
We have informed you in our previous communication that post system validation we have found that INR 393 Internet Pack has been recharged successfully in your number on[protected] and you have already received the benefit of 4.8 GB 3G Data valid for 28 days.
We would like to inform you that based on system validation we have found that INR 35.46 has been deducted from your main account on[protected] at 10:31:41 PM for accessing GPRS in 3G network against the recharged of INR 393 data pack on[protected], you started surfing[protected] at 10:31:41 PM and continued internet surfing post 23:59:59, that's why balance got deducted from main account.
We would also like to inform you that the above mentioned amount has been deducted from your Aircel account for accessing GPRS in 3G network @15paisa/10kb and INR 393 data pack has already been expired on[protected] at 23:59:59 second.
We regret to inform you that, we are unable to process waiver/reversal for the deducted amount as the charges levied to your account are found to be correct.
It is our constant endeavor to provide seamless customer service to our valued customer and it is our pleasure to serve you and look forward to your valued patronage.
We are now pleased to assist you with the following Toll Free Self Help options:
SMS HELP to 121 for Your Account related info
Now pay/recharge your mobile, check your account balance, raise service request, and subscribe any Product through Aircel App. Download App by clicking onwww.aircel.com/mobileapp.
No need to remember all the codes anymore.
Now DIAL Single string *121*911# to check your Data Balance Check Codes
SMS BAL to 121 for Balance (Prepaid)
SMS MY VAS to 121 for Active Vas
Limited Data Balance check for Prepaid 3G -*143*0#
Call 155223 for Active Vas & VAS deactivation
Call 1288 for Latest Product info
For Account & Product related information Call 121 from Aircel Mobile. For Complaints & Requests Call 198
From Aircel Mobile (Toll Free) or [protected] from Non Aircel Mobile.
Or e-Mail us at:
E-Mail us at: care.[protected]@aircel.co.in
Assuring you the best of our services at all times
It is our constant endeavor to provide seamless customer service to our valued customer.
Regards,
Aircel Customer Care Desk
Dishnet Wireless Ltd.
Kolkata
[protected] Original Message[protected]

Hello,

I trusted you guys... but you have forced me to write this mail again by breaching the
trust... Let me put it pointwise for both of our ease:

1) You argued through your last mails that post my recharge of INR 393/- for 3G pack; I
was given 4.8 GB for 28 days and not as per the SMS which I claimed to have received
mentioning data credit of 3.6 GB only. You were so ADAMANT that even after i reconfirmed that
it was not 4.8 GB, you wanted me to send you the snapshot of the SMS. I have attached herewith
for your REFERENCE.
2) This recharge was done on 27 Aug and should have been valid for 30 days. However, post
consumption of only 3.09 GB data, my account balance was deducted on 23 Sep (seems 28th day);
which actually meant that I have consumed the entire data before the last date. As a result
INR 30-40 (approx) was deducted. And I was left without any balance/data and my phone useless.
3) I didn’t have any other choice to again do a recharge to keep my phone active and
continue with the calls, as my 2years son and wife were staying away from me for couple of
days.

I don’t know if you guys will have the WILL to understand that above mess you all have created
!!! Really doubt how customer centric is your approach. At the juncture where all the
telecom companies are struggling hard to stay in the market, i really felt that this feedback
should go to your MD/CEO’s office.

Now I want a quick resolution to the issues as mentioned below –

a) I need my remaining (1.80 GB approx) 3G data to be credited asap. Validity should be
increased obviously.
b) Need the balance (INR 40/- talktime) which was deducted, even after I had sufficient
data balance.
c) I want an apology letter for the entire mess with the reason behind it.
d) Given the above I deserve compensation for the harassment and mental stress. Leave it
to you and HOPE it would be justified.

Await quick resolution.

On Wed, 31 Aug 2016 11:12:52 +0530 "Kolkata - Care (E)" wrote


Dear Aircelite,

Greetings of the day
This has reference to your e-mail dated[protected] regarding the benefit of INR 393 Internet
Pack for your Aircel number [protected].
We have informed you in our previous communication that post system validation we have found
that INR 393 Internet Pack has
been recharged successfully in your number on[protected] and you have already received the
benefit of 4.8 GB 3G Data valid for 28 days.
In order to assist you better, we would request you to kindly provide the below mentioned
details for further investigation:-
Please share the print screen of the mentioned offer where it reflects:
It is our constant endeavor to provide seamless customer service to our valued customer and it
is our pleasure to serve you
and look forward to your valued patronage.
For any further assistance, please feel free to contact our Customer Care representatives at:
121 –Chargeable (in case of Queries / Products / Services) or 198-Toll Free (in case of
Complaints) from your local Aircel
mobile
Or

Visit your nearest Aircel Store (To get address SMS “STORE”Pin Code to 121 toll free)
Or
Visit our official website www.aircel.com
We are now pleased to assist you with the following Toll Free Self Help options:
SMS HELP to 121 for Your Account related info
SMS BAL to 121 for Balance (Prepaid)
SMS BILL to 121 for latest billed amount (Postpaid)
SMS UNB to 121 for unbilled usage amount (Postpaid)
SMS BINFO to 121 for Bill summary (Postpaid)
SMS MY VAS to 121 for Active VAS
High Speed Data Balance check - *122*011# (Prepaid)
Limited Data Balance check for Prepaid - *400#
Call 155223 for Active Vas & VAS deactivation
Call 1288 for Latest Product information
Call [protected] from Non Aircel number
Or
E-Mail us at: care.[protected]@aircel.co.in

It is our constant endeavor to provide seamless customer service to our valued customer.
Regards,
Aircel Customer Care Desk
Dishnet Wireless Ltd.
Kolkata