Aircel Complaints & Reviews

Worst customer care.. They don't even know how to talk plus lies blatantly when the customer complains. Like the time i recharged my net pack and did not receive any net benefits. Called up for 3 days. Some of them just hangs up the phone and some lies blatantly. Worst ever customer care agents. Never using aircel again and will never suggest aircel to anybody

I have recharged 6 time to more with 600 for a 21th august and i havent got benifit till now...
Then i pass 2 hours to go my semblances is 00000000 what's go on my
Accounts blances how to recharged with accounts full talktime deal and i dnt get benifit.
Please give me all thw benifits as soon as possible,
And please don't give offers which u cant give benifit, otherwie there will be no other option except changing network. Thanx
Mob no. [protected]...

Aircel is stealing money from customers
I had Rs. 781 balance on my prepaid number .
Yesterday, I realized that the Rs. 780 was deducted and on contacting customer care they told me I used 52 MB .
For that they deducted Rs 780 from my balance
I have landline internet broadband and Vodafone 4G wifi dongle and I know i have not used my mobile data.
Also why would I use internet without any pack since service providers fleece customers when there are no packs.

Hi Team/Nandhini,

I have got your point regarding the Charges . But I need to know without any alert message or without clearly explaining about the plan. How come customers will be the responsible for this one.

Please clarify the below things as well,
• Did you checked the recording whatever I discussed with the customer care people . ( No one explains regarding Bill shield options clearly)
• I never get any alert messages from your side after using the 500 MB. Usually customers need to know right if they charged for this Bill Shield 1 GB option.(Is it the way of looting the money from the people)
• Please close my no’s [protected], [protected].
To the team,
This was one of the worst conversation I ever had.

To the company,
Please try to improve the customer care service if you can.

I don’t want to continue with this network anymore . Please close the above no’s.

Regards,
Ela

My phone no [protected]. Aircell is deducting 98 towards data pack without my consent. on contacting customer care they are refusing to entertain nether any complaint is being lodged. I want refund and decactivation of data pack. Aircel fraudulantly deducting the doing this. I have neither given any concent to do the same. but still they are deducting it.

Rs 99/- debited twice on 15, 16 August and Rs 50/- on 20 August, although I had DND activated. Customer care don't take calls, if take, they don't solve my problem with absurd reason.They are telling after deduction within 24 hours you have to contact customer care, I did it several times but customer care was busy and call was disconnected from there .Kindly refund my money.

Dear Sir/Madam,

Greetings of the day! I am ranjeeth using aircel for past 7 years. On august 20 i got a sms from aircel of Rc 16 and validity for 30 days.I used that offer on that day itself.But after used that it shows that the validity last upto 4 days i.e upto august 23 only.I was shocked on this and contacted customer care they took my complaint and closed it without telling me the solution.Again i contacted them and they said i am not eligible for that offer so they closed the complaint.I was confused on this response because you provide me an offer if i use it you are saying we dont provide that.What is this? I am having your message.I dont want to cheat you.This is the first time i am facing this kind of difficulty from aircel. If you dont send the message then who can sent it by the name of DT-Aircel.

For an information i am saying that i received that offer again also on august 21 and 22 too.

I want my offer as you said ie upto september 18(30 days from august 20).

Mobile number: [protected]

complaint docket number: 1-[protected]

Note: Hereby i attached the screenshot of the message you sent on august 20.

So kindly take immediate action on this today and provide the offer as you promised.


So above was the complaint mail i sent through mail to all your contacting mails i.e [protected]@aircel.co.in
care.[protected]@aircel.co.in
appellate.[protected]@aircel.co.in

On sent this i got a mail of asking two days to work on this issue but on that two days there was no response and after 2 days too there was no response from aircel. There is not even a phone call to ask about my problem.On contacting the customer care they are saying there are not responsible for this problem.Then who is responsible for this?
Also that customer care lady is giving irrelevant answers to my question.she understood my problem clearly but providing the irrelevant answer again and again.

Also i cannot understand that the message sent to me from your side is not in the customer care database. So this is clearly your mistake and for that i am suffering.

All the complaint number and contact number are provided above. Dont ask me again on that.

Note: Kindly look at the screenshot of the message i attached.

Sir please please i m fed up with your aircel service i m using your sim since last 5 years... Now i feel sometime that i should break it worst service i got a call from you 5 min ago i just picked it and cut... Nothing else now you deduct my 19rs for callertunes... For god shake stop this and rfund my money please... I will give you money just ask me before deduction you begger

I am getting problem with my no [protected]..recharged of rs 14 for plan aircel to aircel 10p/m .after some time this plan is disconnect from my no.what's the reason to deactivated this plan from my no-[protected]...and this plan recharged on 21/8/2016...reply as fast as possible...in this no only...on 21 august at morning till 11 am this plan is active ...means few hours...then it is activated 30 p/m...why it is happening...and pls active this plan as fast as possible

I have recharged with 46 for a deal of 1gb data for 30 days on 20th august and i havent got benifit till now...
Then i recharged with 40 for the deal of full talktime on 21 august but i even dont get its benifit. Then i again recharge with 40 for full talktime deal and i dnt get benifit.
Please give me all thw benifits as soon as possible,
And please don't give offers which u cant give benifit, otherwie there will be no other option except changing network. Thanx
Mob no. [protected]

For the past, 2 rupees per day is getting deducted from my balance under NDAIRPI2. I didn't activate it and checked under 155223 and found I'm not subscribed to any pack. Not able to deactivate by sending STOP to 155223. Not able to get in touch with any customer care executive. This is pathetic service and cheating by AIRCEL. just stop this. My no. [protected]

Dear sir... I deduct my balance rs. 30 in [protected]@12 17/6/2014... Then i contact costumer care.. Bal back
I raise a complain 1-[protected] and they told me that they give my benefit but i got message your concern as per reference number 1-[protected] has been resolved on 24/8/2016. But my complain still pending. Plzz resolve my complain as soon as posible.

Thanks
Jugal kishore sharma

Sir/madam, with due respect i beg to say that i want aircel tower in my native town i:e almora district villages such as satyu, ulseti and bhesora villages. So, if your company may be interested for installation of tower than kindly visit my site plan after plz contact me as below:
Deepak singh bisht
Mo-[protected]
Mo-[protected]
Dehradun.

I had change the network form aircel to vodafone, i had paid my previous operator bill and current operator bill of two months but you both operators aircel & vodafone are playing with us also disconnect my outgoing. So many times i called and asked to both operator but you're playing and said cool ask to aircel/ask to vodafone not even proper response from both operator's, in my life i never ever seened like this kind of very very poor network "[protected]". I had faced lots of problems also had stressed in my life and lost many clients in my business because of your both operators.

I have fed up of giving complaints in aircel and no proper response from aircel executives.

One of your executive took cash of 300rs and details of id proof for prepaid to postpaid connections its almost more then 2 months no response from his cell

Executive details
Ph:[protected]

Another [protected], [protected]

Could you please help me on this i am using aircel net work from past 2 years.


My contact number - [protected]

Pls sir give me gotten man's address, number.
.micromaxW
121, its IMIE -[protected], [protected], no other rular help for this, I m poor man, low educated, lost sim aircel sim[protected].lpz help me sir, for godness.

Hi

I have recharged my Mobile Data with Rs 599 on[protected] at 22:41:01.

The recharge deducted my money but the recharge failed. The details are provided below.

The transaction Number is KOR[protected].
The SBI Transaction reference Number: IG0CORTED6.
The AIRCEL Mobile Number: [protected].

Kindly refund the money back to my SBI account. This is not expected from company like Aircel.

Thanks

Ok til all networks are same. They will do anything to leach your or your parents' hard earned money.

I was calling someone and before you get connected, you have these voice ads which inform you of various recharge offers. It was an ad about the new aircel offer of 3gb data pack for rs 227. I was excited and pleasantly surprised as my data plan had run out yesterday (21 aug).

So i checked by dialing *121# and i found that offer. I was cautious so i double checked in their spl offers for u section and the same plan was there.

But when i recharged, i got only 1.25 gb. I called cc. They were not very helpful and i am not even sure they were listening to what i was saying becuase instead of resolving my issue, they give me the number to check balance. After a couple of minutes, they asked me to wait for a couple of hours as the processing of offer might take some time.

So i waited and after 6 hrs, i checked balance and then i called them again. This time though this guy almost instantaneously told me it was a misunderstanding and the offer was "upto 3gb" and not "3gb". I was pissed off at this point. First of all, their was audio and i am sure the only thing that catches your attention is "3gb for 227".
Secondly, they never provided me enough info without recharge. When you dial *121# you only get the overview of the offers and the option. To activate it. No option that provides you with all the info.

At this point, i asked him if i could get my money back. Now comes the worst part, i asked him to connect to senior official. Now this guy, who i didn't know if he was actually senior off., he was completely unprofessional who i terrupteminutes and ten and used idiotic arguments which contradicted himself. Ihe used the argument that companies do this sort of thing all the time and esp during festive season, when they offer upto 50% discount. That doesn't mean you actually get 50% on all items. But he never mentioned that you they actually give you full details about the product. I told him that they also have "return policy" and i want to do exactly that. Now he said "this can't be applied to telcos". I said then if that was the case, then doesnt that invalidate his previous argument. It continued for a minutes. He never accepted that "ad was misleading" nor was he even listening to me at times constantly interrupting me. I asked him so tomorrow "will you scam customers by saying that some offer gives upto 10gb and actually giving 1gb data?" as a matter of fact, i am sure most customers won't notice upto and assume that it gives 10gb data. Why cant u say that you can get 1-10 gb of data? Because your customers might notice this and maynot buy it? This is so misleading! At this point, he said he will call me back later.


In the end, i would like to say that it is not just about me, it is about other customers as well. The fact that when i called the second time, the cc almost i instantaneously recognised my problem shows that this must have been a quite common issue. Yet, they are not willing to redress this. I was ok with getting edge and lowspeed internet instead of the promised 3g internet speeds. Even one of my online tests got blocked for 3 days because of poor connection. I was ok with that cause it was sunday evening when the traffic is really at its peak. But this is not ok.
Why not provide full information
To your customers? Instead o[censored]pto 3gb, why did you not mention 1.25 gb -3gb. Do you even care about customers?

I want either my money back or 2gb of data which is pretty fair considering airtel/idea are providing 2gb at that price. Most importantly, i would ask them to get rid of misleading ads!

Sincerely
Satya
Mobile number: [protected]
Odisha

I belong to kolkata and my aircel number is [protected]. 95 rs has been deducted from my account today even if i had a net balance. I spoke to customer care executive, his name is tanmay kumar das. He assured me for refunding my money back into my account. He also gave me a complaint number 1-[protected]. Till now no action has been taken. Your customer care executives are simply disconnecting the call on my face. And again when i am trying to call they have just blocked me. You can see that i am very old customer of yours. But i have faced so much of balance deduction problems in aircel that i no more trust this network. As i was assured by your customer care executive tanmay i have not got my balance. You people don't even stick to yoir words. What service will you all provide? I had enough of it now. If i will not get my money i will now take strict actions.

My name is c. Indira jeyaseeli. My mobile number is [protected] it was purchased in usilampatti aircel office now it is suituated at palanganatham madurai. My request is convert my cell number postpaid service to prepaid scheme.in this connection i was submitted in my request in the palanganatham office on[protected] and get the office number of palanganatham office for approach that number is [protected] i was approched inthis number for clearing my doubt for converting the plan somany times but they are not answering properly. Now in this number is switched off.
O i request you to take necessary action for converting my mobile number[protected] from post paid to prepaid
Thanking you