Aircel Complaints & Reviews

On 16/08/2016 & on 18/08/2016 tried to recharge with 108/- 3 times & they failed but my balance got deducted from my back account... Waited for 6days but still no refund..
Called customer care but they do not have any clue about the procedure.

My mobile number is : [protected]
The transaction numbers are 1 kor[protected].
2 kor[protected].
3 kor[protected].

I believe you guys can solve the problem because the customer care said they cannot do anything about web recharge

I am facing incoming problem from yesterday. When any person called me and they got reply that the no you have dialed cirrently switched off but but i have able to make outgoing call. Kindly solve our problem. I complained this problem on 198 yesterday and today also but not got solution. Customercare answer me that your problem will be resolve next day and you will disconnect your call. I am facing much problem.

They activated auto-renewal internet pack of rs.9/day on 14th august 2016. I was unaware of all this. I just saw a message today morning that i am having insufficient balance to renew your pack. I haven't used a single kb of data. So it is as simple as that i haven't activated that pack. I want my refund. The company is not willing to refund and saying that i activated that plan by using some code but actually i didn't.
Please solve this asap.

This complaint is regarding an employee of aircel, kolkata (gariahat branch) who has repeatedly misbehaved with my mother and me whenever we went to the particular branch to seek some service. the above mentioned lady is an employee of that branch. she had repeatedly humiliated us and failed to provide us the desired service. she harassed us in the worst ways possible.

Hence, i demand an apology from the employee for her misbehavior.

My aircel up east mo no is [protected]. On 22 aug 16 at 2148 hr aircel has activated a pack of internet without my permission. However when i spoken to customer care they told that i have received a call by aircel at that time and pack has activated by that only. While neither i received nor make any cal or code. I have all record of msg as well as cal. Also i have recording of conversation with customer care. This is regular problem of aircel for activation of pack with customer permission. My other alternate no is [protected]. Plz resolve my issue.

My mobile no is [protected]. Aircel deducteded rs. 35 from my a/c by intensely. This is 4th time. Then i reported customer care but they tell me that it will not refundable. If it will not be refunded then i'll leave the network by the process of mnp. Aircel the worst company of india. Continue calling the customer care but they are busy anytime. Please get in touch.

I recharged of rs.50/- and got 45/- something rupees after few calls i have remaining 40/- rupees but after few days i checked, my balance was nil. I tried to complaint in 198 number of aircel customer care they never gave me solution even didn't back my money. After long time, i recharged with rs.20/- or 10/- then that money was also charged and nil.
I am facing this issue from a very long time but i didn't complaint but now its overwhelming. I registered complaint here second time previously i got my money back.
I only want my money back.

I'm kalpesh, and my aircel mobile no.-[protected]. I have facing problem in this sim card that i unable to send sms on any number. This problem i have facing since last 3 months. I was call aircel customer care many times but they replied that due to technical problem in our system we can resolve your problem.
This shows completely uncare or careless about customer problem.

Iam took a new sim of aircel service provider
Actual my plan for std is frst 120 seconds 2p/1sec after that it charged 1p/2seconds but here not deducted plan wise for 20 minutes it charged 10.44 rs how?
Actually its charge for frst 120 second 2.40 rs afterthat for 1078 sec 5.40 rs totally 7.60 rs but here 10.44 rs charged ur network.. When i call to customer care to enquire about this they are totally irregular on their duties they not received my call even icalled 10 times they not respond why your company doing this type of cheating?

Hi there,

Service request number 1-[protected]

I was told on 28.04.16 that the excess amount will be sent via a cheque on 28.04.16 and i'll be receiving it within 60 working days. It is more than 80 working days now, and i still haven't received the cheque. This is causing me a big trouble. My patience is becoming very thin, all i need is my refund.

All i wonder is, how come your regular monthly bill is sent within 2 days while the cheque takes more than 60 working days to come. This is absolutely ridiculous. If i didn't receive the cheque by this month, i'll seriously take this matter further.

Regards

Kalayarasan. K

Dear sir,
I am an aircel customer. My mobile number is[protected]. I have been using club 299 plan since 2014. Last month i had received one sms magic club 299, but i thought my plan has been renamed as magic club 299. My plan and tariff has been newly changed. I request you to do needful action and as soon as possible.

This is pathetic experience with aircel i am recharging rate cutter rs.47 on 20.8.2016 at 1.12pm on this number [protected] txn no. Kor[protected] after massage receive for "successfully recharge now all local mobile calls to any network at 1.2p/2sec" no promo has activate by aircel when i am calling after 4pm they are charging 1.35p per minute & i had talk with customer care executive mr. Provas he had provide me the complaint number : [protected] & he told me like every time at this moment our server has gone down so call again latter after 2 hours i am call again & mr. Biswajit singh provide me a lol solution, the solution is your retailer not properly recharge kindly recharge again this is solution if not properly recharge then how the massage will come. Kindly take a necessary action for this.

I have more than 350mb data balance in my account but today 8.50pm i have received a message from customer care and that message is (Dear customer, you have consumed 100% of your free quota. Dial *121# and activate data pack immediately to avoid charging from main account) but still i have above 350mb balance so please do your work correctly and you have to give the answer immediately

Ear sir /madam,

This is to inform you that my mobile with number [protected] is missing. I would kindly request you to block this prepaid sim card of mine to prevent misuse. Please take necessary action immediately. Awaiting to hear from you.

Thanking you,
V. Mahendar

I have given request for deactivation of my aircel post paid, mobile no [protected] in the month of june2016. when i have paid the last bill that time i requested the person to deactivate my number that time he told me that number will be deactivated but still i am receiving the bill which i have not used .now they are saying that u have to clear all the bills then only the number will be deactivate.

I have recharged rs 69 on 18th august. Verification message shows that i got 72 talktime and 76 mb net for 3 days. But today my balance deducted to rs 0. I called customer care but they said that no net pack is active and there is no 76 mb net on rs 69 pack. I am attaching the confirmation sms in which the 76 mb net for 3 days is indicated. My aircel no is [protected]

Hi,

I am a aircel prepaid bihar customer mobile no : [protected] from sitamarhi and the company activates vas plan bhlcp25 without my consent and deducts rs 25/- from my balance. The ussd message to deactivate it nevers works and give weird error.
On calling customer care which takes hours to reach they shamelessly says that we have deactivated the plan but there would be no refund of money,

This is very demotivating and harassing behaviour from the mobile oprator and needs a serious attention from the consumer forum

Dear team,

Good morning,

Yesterday night (19.08.2016) time 22.42, i had received sms from dd-aircel regarding "thanks for subscribing to limitless music at rs.30.0 for 15 days validity. You will be renewed after 15 days. To unsubscribe sms stop to 155223. For your special offer dial 50000!! Toll free"

I dont know what is the limited music, y debited the amount?

Am not understanding why its happening.

Today morning deactivated the limitless music. But, not yet get back the money.

Hence, kindly arrange to get back the amount at the earliest in my balance.

Thanking,

Regards,

Arul. C
[protected]

Sir my self Rajni Kant and my aircel mobile number is [protected].
I had recharged with rs. 42 on 17 august 2016 but recharged could not be completed and money deduct from my corporation account 17/08/2016 NET Payment, 315577 TRF 42.0
please return my balance.

Sir,
I had recharged with a net pack of rs.27/- for “three days” and “talk time” for rs.110/- on 17.08.2016 in my mobile no.[protected]. I had hardly used internet services for about 5 or 6 minutes against netpack of rs.27/- when a message was received that my account balance was remained 01 paisa only. It is still not clear as against which recharged amount, balance of 01 paisa has been remained in my account. At the same moment i contacted and explained the same on 198 when the representative asked me to wait for 4 hours as their data was not working at that time. After 4 hours i again contacted on 198 when i was informed with same reply that i must wait for further 4 hours. Thereafter i repeatedly contacted on 198 but a “computerized message” was being telecasted that “all our representatives are busy now so either hold on or call later”.

So it is not understood as what is this nonsense service being provided by the aircel. This is totally a bad business as well as loot in other words also. This is a clear-loot in deceitful manner. First i was asked twice to wait for 4 hours on the excuse that aircel data services were not working and secondly befooled with computerized message. Meaning thereby that nobody is there is to listen customer’s voice in the fraud aircel company. This is totally a nonsense response as the aircel has managed its software in such a way that a customer may not be able to contact anyone in the aircel either on toll free or to its customer care centre etc.

In view of above, it may take notice that rs.27/- plus rs.110/- may be got remitted at once failing which i shall be constraint to seek legal remedy in the competent court of law entirely at the risk and costs of the aircel company.