Aircel Complaints & Reviews

For past 2 months they are charging me for international sms, they had given me reason as facetime usage, but yet now i didn't activated my facetime since i dont know about it. It is clearly shows they are robbing money from customer. Im a postpaid customer, their target to cheat & theft money.
Very very cunning and cheating guys. I want my money back

Hi,
I did mnp to aircel and got aircel sim on 11th july. i got an sms on 18th july stating that aircel sim will be activated post 18th night then i will need to call 59059.
But since then, till date, i can't even call 59059.
I did mail to care. [protected]@aircel.co.in; [protected]@aircel.co.in; appellate. [protected]@aircel.co.in,
But none reverted or responded : (
Its been 10 days, i am missing calls in my number.
Don't know what's the problem. neither aircel bothered to contact me nor i was able to call 59059 to activate that sim.
Now regretting of having chosen aircel instead of any other network service.
Will this forum help me to get that aircel sim activate?

I have activated the 95 internet pack which was for 1 gb but i got 350 mb data. I dialed *121*4# from which i have activated the net pack. I have complained in 198 complaint no but they didn't listened and told me that their system not updated and told me they can't help. A excutive name makar dhwaja jena told me that but i don't know it's his real name or not.
I have the request and complain that if you can't give the updated data then don't do this type of thing.

Hi my name is kapil and i was having unauthorized balance deduction of 100 rs from my aircel number [protected] which i recharged from 150 rs on 18th july and now on 27 i am getting balance of 51.04 in my account. This is when i haven't activate any paid services from aicel while i am unsure they have choosen anything for me or not. I was surprised and when i called at customer complaint center 198 where i was asked to hold the line but after 15 mint i didnt got any reply. I connected again after 5 mint and the guy named as ghanshyam talked to me rubbish and blocked my number. This prompt me to think about this cheater company which does fraud with customer eating their money with no sense. Either they dont want us to recharge or they are not capable to stay in market with genuine approaches so this is being done by the company itself. I have no clue please somebody help or i have no other option to migrate govt mobile operators such as bsnl and that will be a better move i guess at least such companies will not eat your valuable money without any notification.

Please guys have some repo at least provide some clarification if you are deducting money even. Your customer care executives are not able to talk to animal and they are tackling humans on their chairs. This is serious bull from company such like you. Shame on you for having such issues.

I bought an aircel sim ([protected]) on 24th. July. Yesterday midnight i got the tower. As the working hours are from 8am to 11pm, so i need to wait till today morning to get verified. I was assured that within 30 minutes i can use my sim. Till now (11.20pm) neither i can use it nor i can recharge it. I tried thtough essy recharge, by net banking and also by uding prepaid topup cards. Can i ever use it? My alternate no is [protected]. I am really frustrated. At the same time i bought a vodafone sim which was ok for use the very next day at 10pm. It will not give me much pain to just throw away the aircel sim and buy a vodafone or airtel sim. But it will surely give a pain to the company when mass public will throw away aircel.

Today i do recharge of 99 rupees in this number ([protected]) from aircel app and make payment through debit card but after sometime found a massage through company massage is your request to recharge 99inr cannot processed at that time but 99 rupees is debbited from my bank acount
So plese do recharge sucseesfull or refund my balence in my acount

Hello,
I am mohit jain
My no. [protected]
Today i received a msg like that"thank you for choosing mplayboy at rs 35. You have been charged rs 35 for 7 days"
Im not activating this service and i d'nt need this service anymore.
So pls deactivate this service and get back the amount as soon as possible in my main balance..
When i spoke with customer care executive then i didn't got proper response one person has given excuses that technical problem is there after 2 hours contact... Another one was not ready to give detail of my balance deduction and when i asked him to transfer the call to senior executive then he didn't transfer... Got disappointed... I request to you to take immediate action against of this
Thanking you
Best regards,
Mohit jain
Mob:[protected]

I have rechared with Rs. 60/- through my SBI bank account .The amount deducted from my bank account but rechage is not done in my mobile no.[protected] & my txn id is GU[protected].

Still no resolution for http://www.consumercomplaints.in/aircel-unauthorized-activation-of-subscription-...⇄
Even after several follow ups (via site and email to [protected]@aircel.co.in)

To summerize :
Received a message on 30.12.2015, saying
"thank you for your request to subscribe to store 99. to complete your subscription please click on."

*approximately 100 talktime deducted even if i didn't not confirm subscription.
*no notification when the subscription got activated
*no notification when or how much got deducted
*no notification for deactivation also even if i requested for deactivation.

So either the talktime got deducted for the above subscription without my confirmtaion and notifying me anything or it got deducted for something else but again i was not even informed.. both of which are unethical.

Checked with the email support
Reference number : 1-[protected]
And the emails also had these numbers (ern[protected]qj1ms8) (ern[protected]hvq).

But it was of no use.

Please look into this and give me my refund.

Thanks and regards,
Labani

I had just done a recharge of rs.20/- yesterday night and by today morning all of my balance is deducted... even any pack is not activated... every time i take a new sim this is the problem i face. i need my balance should be refunded back. y would you people always cut the talktime from newly activated numbers. every time i take a new sim this is the problem i am facing. i just want to add my vocher balance into my account

To whom so ever it may concern
Hi
This is dinesh. I would like to bring to your kind notice that my
Main balance got deducted unexpectedly for using internet.
I was intimated by your customer care that i used internet over the
Available mb in my data balance and that is why you got deduction in your
Main balance.
But i have attached a *screenshot* of my available data balance of
1450mb for rs.393 pack with the validity of 14, aug 2016 which i checked
Recently through your aircel.com. So how do you explain that. *and you can
Not simply respond me that it was a technical issue in reflecting the
Current balance for your account because i can not agree that since it's
Not my fault...*
* kindly refund me for the loss*
* thank you*

With regards,
S. Dinesh babu
Mobile:[protected]

My phone no-[protected] which is ported from reliance smart to aircel on 14.06.16. When ported my power tariff rate was aircel to aircel @ 10paise/min and retailer said this power will be valid for 6 months. But today (26.07.16) rate of tariff changed from 10 paise/min to 100 paise/min for aircel to aicel local call. Please do the needful to rectify the above mistake.

Hello team,

We own an aircel number. We have subscribed to a 3g data pack.
Unfortunately, we are not getting this service continuously, meaning, 3g services are not provided to us effectively.
Most of the time we are getting 2g bands.

In order to log a complain to this, we contacted customer care for aircel on 26th july. The representative logged a ticket for this and also assured that our problem will be solved within 27th of this month. We again called the customer care, and this time it was something new and unexpected.
A representative named "ranjeet kumar" picked the call up and while we were inquiring about our ticket, he started to communicate rudely.
He said the following to me:
"i don't want customers like you"
"i don't want to talk to persons like you"

This was ridiculous and pathetic.

I have also attached a screenshot for my ticket.

Request you to look into this matter personally and take necessary action against "ranjit kumar". Also, try help resolve our issue.

Aircel — deactivate value added services for my number [protected]

3 reviews
Ja jagadeesh pallam on jul 2, 2016
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Dear sir/ madam,

I am one of your valued lifetime customer. But certain things (Which i have written below) makes me to come out of your network.

My corporate plan is 325, but i'm getting my outstanding amount is 577,
Due to value added services, but i didn't added that services, whenever i opened internet from my mobile, messages are coming like you added this service and that service... I'm fed up this services.

Sincerely i'm requesting to stop all services, and my last due date is[protected], but you guys are disconnected my outgoing call access.


2) hi,

Still i'm getting vas this month bills also. My total outstanding amount is 673 in that 300 is for value added services. But i didn't added that services, bloody i already informed in last month to stop vas services to my number. But still i'm getting. If you won't deduct vas bill in my outstanding amount this month, i won't pay zero rupees. Simply removing aircel sim from my mobile.

Dear sir/ madam,
I am using aircel mobile number from last 4-5 years including four other numbers under bel 888 cug plan, please note that this time excess bill charged as a montly bill by aircel

In the attached bill 934 rs added for roaming charges for internet, until in my mobile number having unlimited 2g plan activated then on what basis aircel added the 934 rs for the subject mobile number for internet usage during roaming.

It is requested you to please correct my bill till the time i am unable to pay my bill. when i will contact the aircel customer care regarding subject matter, their is no satisfactory response from aircel.

Please note that this type of cheating will loses the regular customers. trai team please intervane.

Sir! Mane kuch time pahle aircel ka conection liya tha... Jb bi m usme koi pack activate krwata hu mere charge lag jate h lekin... Activate ni karte... M unse complaint krne k liye call krta hu to wo uthate ni h... 20 dino mai 3 baar hi uthaya h... Kbi bolte h service down chal rahi h... To kabi bolte h 8 ghante baad call krna... Uske baad fir 4_5 din tk ni uthate... Mera kafi balance khrab kr chuke h ye...

Aircel is a cheater company, , they are not complete their promises, ,
I was recharge my ph last 22 july with balance recharge and net recharge, , they promises to me that they give me benifits on that recharge but till they have not done their work, , and now they are not receving my call and not ragistered my complain against recharge..
What i do, , , ?
I also complain against aircel in cunsumer court for these purpose..

This is Anbarasan Facing an issue in Aircel Mobile number [protected].I had requested for port code to change my network from aircel to other network.I had send an port request to aircel on March and they had issued a port Code.But the code was expired before the porting process taken place.After that from April to till date I had send a port Request to 1900 as per the instructions of aircel customer care officials.But I had never received a response for my request .I had spoken to some of the higher official named as Rajesh Kumar, Priya and some other at different intervals and they had told that they will register a complaint and they will resolve the issue as soon as possible.Also they given a Port Code Twice and once I given those number to the network that I would like to change and finally I got a result that my Port Code is Expired.So that I cant able to switch over to other Network as per my wish and I had not Got a clear response from the Aircel.

Bought sim from vikaspuri outlet 15 days but it has not been activated till now. Visited the outlet but it has been closed. Called customer care, was advised to visit the nest nearest outlet which is at jail road. Took the address from the executive as well as from the internete i. E. C-7, fateh nagar. But, this address is for airtel store. Frustrating!! The sim shows valid till 2nd august. If the vikaspuri outlet has been shifted somewhere, they have my details, they can atleast let me know by calling me if anything is missing. I had given them my id proof as well. I have paid for the sim, i should get the services.

Mera naam sanjay jaiswal hai. my mob no - [protected] yeh hai is par faltu ki skeem laga kar be wajah paisa kata ja raha hai, mujhe apne number par kisi bhi prakar ki skeem nahi chahiye, agar aap aisa karoge to mai aircel ka sim use karna band kar dunga. atah aap se nivedan hai ki mere is number se sari skeem hata de or do not disturb (dnd) laga de. jisse ki mai aap ki company ka sim use kar saku varna mujhe majboori vash is company ka sim band kar dunga jo ki mai aisa nahi karna chahta. mere naumber se sabhi prakar ki lagi hui skeem hata kar dnd laga de...
Thank you.