Aircel Complaints & Reviews

Hello sir,
I have complained several times that a service gets renew again and again, due to which my main balance gets deducted .I have complained many times but the customer care officials always says that this is due to a technical error .
I have my complaint id too. but noting have been done till now .
The phone number is [protected]

Acknowledge no. - internet pack not active - [protected] (ern[protected]b64r)


I had sent message 4 times to aircel telecom company by mail and phone (proof available) as below:

First mail on 21/04/16- dear sir/madam
This is to inform you that i am not able to active internet data on mobile through *121#.
I tried twice daily but message showing as internet pack not active due low balance. but i have sufficient amount for the same. despite regularly contacted with your costumer care no. but till now the said issue is still not resolved.
You are requested to look into matter so that i am able to get internet pack.

Second mail on 25/04/2016
With referee to your below mail, my mentioned mobile no. is not icr location, i belong to begusarai district bihar.
So you are requested to look into matter as urgent basis.
As per *121# option, available recharge for my location is rs 28, rs 175 etc for 3g service activation.

Third mail on 25/04/16- dear sir/madam
My issue is still not resolved.

Fourth mail on 24/05/16-dear sir/madam
My issue is still not resolved.

I have got a duplicate sim card no is [protected] from J&K Rajouri aircel office on 19.7.2016, but still my no is not activated. I have a face lot problem without mobile no. plz activate as early as possible.

Tazeem Ahmed
[protected]

Sir i want to know about my mobile number [protected] call history of last 6 months i have requested to aircel customer care but i have not responded from aircel side so please help me to know about my mobile number call history i will thankfully to you please also give all incoming calls outgoing calls details miss call details incoming sms outgoing sms please provide this information date vise i am vrey thankful to you

To,
The customer care manager
Aircel chennai


Sir/madam


Sub: - to avoid advertisement calls and sms


I am having a prepaid aircel connection for last 2 months and i am often getting advertisement calls and msg which is very disturbing. I would like you to stop advertisement calls and sms on my phone -[protected].
Please do the needful


Thanks
Bijendra

Dear sir,
This is to inform you that i have already called to your customer care no but your telecaller behavior is rude and helpless his name is mr. Santanu modak. I need a valid explanation to this person because this person said he will not give me any kind service. I already requested that person i am not sending a sms last 4 hours only small sms it can send not big sms but i am sending only 65 characters, so may i therefore request you to kindly do the needfull.

With best regards
Diptesh misra

I recharged my number [protected] with 122 for 500 mb 3g data on 19th july.. But i am unable to connect to aircel 3g network.. I tried everything starting from swiching my phone off and on, network setting only wcdma and searched to select aircel3g or reliance but it says "unable to connect please try later". The as always aircel pathetic customer care is keep on disconnecting the call and not taking my complaint. Every month this is happening on a regular basis.

My mobile no is [protected], every time activate services without my permission and deduct money. When I was talking with customer support they told me I have activate this service but I had not subscribed any service. Kindly stop this all the service whichare activated immediately.

Sir, while i was surfing online i got a message for thanking me to activate dazzling queens and deduct 20 rupees and says it's auto renew after 4days. I don't know what it is and how it get activate. This is not my first complaint against aircel, last time it was about funtv but it get resolve. I thing it's very risky now a days to surf online. Kindly solved my issue.
My mobile no. [protected]
Message comes at - 7.55 pm, 18 july 2016
With regards,
Om

My self Imran .R, I have been using many years and few year back I started to use postpaid connections with the number [protected].
Everything seems to be going smooth and occasionally they charge more amount with the name of VAS consumptions charges even though we have not use it.
But last two month the charging amount seems to be so high than my plan or usual payment of 400.
The month of June they have billed with the amount of 608 rupees and when I ask for the clarification there is no proper response for the customer care agents.
And few of them are little harsh when handling, and few of them are not to ready to listen properly, and when I ask to transfer the call to the next level they keep me hold for more than 30 minutes to make me to drop the call.
This sort of behavior's are not acceptable from the customer care peoples, since it is there jobs to serve for us and to provide a good service when we pay for it.
And many knowledge less peoples also exist, and one of them without informing properly or giving wrong information he has changes my base plan and from that incident only all these problem started to begin.
And whenever I make a call I had to explain every time to whoever pick the call in whether 121 or 198, but finally with out giving proper solution they end up the call with Software problem unable to look or we cannot help you in this situation.
I am not sure where is the problem whether it is with the Aircel or third part call center's.
If Aircel want me to continue the service had to resolve this issues or else I am ready to change the network.
Note: I have 2 postpaid and 6 prepaid connections in aircel. Everything will be disconnected.

Sir, my cell number is[protected] and [protected], to this number i am receiving number of advertising calls starting 140 and from unkinown numbers which gives untolerable disturbances to me while travelling and attending office work.In this i have contacted your officials in many occasions to controll such ads to the above numbers, but ended in vain. Finally i write this copmplaint to restrict such above ads to the above cell numbers, if not materialised or reply to me i shall be constrained to surrender not only the above cell numbers along with our family aircel network 14 connections (Post paid) immediately after 7 days from this day.

Thanking you and expecting your action in this matter

As per aircel app recharged rs.14/- fb 100mb 28days. but received 60mb for 3days. and deducted amount in main balance rs.117/- without any notice.

And after contacting customer care. they are telling like no such offers!!!???

Recharge date 14th july'16
Ph: [protected]

Dear Sir,

I have recharge my account in aircel app with the help of net banking . the amount was deducted from my account. but i do not receive any benefit in my account. i just receive a message . and after 72 hours i do not receive my benefit or my money in my account. i also call to customer care . but i do not have receive any positive response form them.

Please take a quick action .

thanks.

15-7-16, i was recharged for [protected]... For 103 rupees... Amount debited from account i dnt not received amount for my main balance.

Within a hour my amount should be credited... Need my money back within a hour... Please refund the same immediately or will port the sim.

No proper network. Call rate more.


Awaiting for amount return back.


Thanks in advance

Hi my self manjunatha c n,

I didnt request any services from your end but i recive the sms at night 17/07/2016 at 1.47 am that below sms. i didn't click are activate any of your links or number...

Your request for subscription to pocket store fortnightly could not be completed. to complete your subscription please click on http://202.148.207.245:9095/api/ccg? refid=[protected]

Again 17/07/2016 at 1.49am i received below sms that,
Your request for subscription to pocket store fortnightly could not be completed. to complete your subscription please click on http://202.148.207.245:9095/api/ccg? refid=[protected]

Then also i didnt do any response for that sms... but when i wake up on morning and saw that below sms i literaly shocked sms is below,

Thank you for choosing pocket store fortnightly at rs 49.0. you have been charged rs 49.0 for 15 days. to unsubscribe sms stop to 155223


Aircel people stolen my 49.00 rs... from my main account. i didn't activate any of your services please resolve the problem and refund my money back. asap.

Arealse i will going to lodge a complaint againist you people in consumercourt.

Resolve the problem and refund my money back.

Dear sir,
My aircel no. is - [protected]
I already complaint yestetday but no response from youself,
Yesterday rs. 9 will be deducted and again Today also balance deducted .
Please refund my deducted amount.
This is your service fault not for mine
So please refund & quickly solve my issues.
I am very harresed from your aircel service, this problem is continued from starting, I taken a new aircel no. and I complained more than 3 times to customer care but he was not solved my issue, he continually told the same thing you press some keys or code and you use internet this will automatically activated from internet operation time,
But I don't do this type of activities,
So I again told please solve my issue quickly and refund my money all total..

My mother got a duplicate sim as she lost her mobile in 2009 approx. Now the sim is damaged, and when i requested to change the sim, they say that the sim is not in her name.

She got a duplicate sim by giving a written letter and her proof at spencer plaza, chennai. You guys should have misplaced the proof and updated someone's proof with my mother's. Your customer service is the worst i have ever seen. Planning to move out of your network (All 4 o[censored]s).

Rectify your mistake as soon as possible. My mother's mobile no. [protected] and my number is [protected].

During last month, i did roaming recharges, 1gb internet recharge, main balance recharges and on.. But nothing has worked out. I got confirmation massages of internet activation but i lost my 150 rupees using gps for 30 minutes. I got confirmation about roaming recharges but still i lost main balance, more over i recharged 222 yesterday and i had balance of rupees 212 before 10 minutes and now it's zero.

Tried enough to make complaints but waste of time and energy..

I need complete information about my last 10 recharges.

I received only data balance of 500mb instead of ₹108 (Top-up). Later when i complaint about this to the customer care representative he said he has insufficient information about online recharge system. Therefore, i kindly request you to look after this matter urgently & revert my money or provide relevant benefits.
Thanks and regards,
Piyush sharma

On 13th july 2016 i had recharged (transaction id:[protected] on my aircel sim (roaming pack of rs. 73/-), but i did not get that service facility. i had call to the service center many times but they always said that their server is down, my question is that if they can not provide the service at the right moment or in right time then why they cheated on me? i have paid the whole money for that service and they did not help me on my problem, poor call center service with lack of eligible persons. i am requesting the authority to solve my problem, i am long away from my home and this uncooperative service makes my situation worst.