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Updated: Aug 8, 2025
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Aircel reviews & complaints page 213

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D
debasis nayak
Jul 8, 2016
Resolved
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Resolved

Address: Jaipur, Rajasthan, 303101

I have recharged today 275 o[censored]nlimited data paln .BT when I connect to data at that time my all main balance has deducted. N I m not able to contact to costumer care.I don't know why? my number is [protected] n I m on roaming.how can I contact to costumer care.n I m not able to connect data please help me because it held two times with me. So how can I use internet in Vodafone land rent.
Aug 7, 2021
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
View replies
How can I use internet in Vodafone land rent
Reply
Wrost service
Reply
Dear Customer(debasis nayak),

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Network latched on :
Amount deducted :
Date of deduction :

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team
Reply
Dear debasis nayak,

We'd like to inform you that We've checked your account details & have found that on date 07-Jul-2016 22:55:09 you have used GPRS in roaming and latch on HUTCH-RAJASTAN network so that charge happened from your main account . We suggest you to search manual network & select Aircel network.

Warm Regards,
Aircel Social Media Team
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    Y
    yvt
    from Chennai, Tamil Nadu
    Jul 7, 2016
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    Today again aircel deducted my balance of ₹5 by activating a va's service named ' masti club'. I don't know why this guys deduct the balance every time when i recharge my account. I got the message today i. E. On 7th july on 9:08 pm that i have been subscribed to masti club and my 5₹ balance has been deducted. I want my balance back of both the days dated 4th july and 7th july as soon as possible... And if this happens again i'll surely break the sim and throw it away...
    +1 photos
    Aircel customer support has been notified about the posted complaint.
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    [protected]
    Reply
    Dear Customer(yvt),

    Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

    Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

    Thanks and Regards
    Aircel Social Media Team
    Reply
    Today I received the message " Dear Customer, your concern as per reference number 1-[protected] has been resolved on 13/7/2016.In case you are not satisfied with the resolution, you may raise an appeal within 30 days through email/facsimile/post/call centre."
    But still my deducted balance isn't yet refunded. My total balance deduction was 12₹ out of which 5₹ was deducted on 4th July, 5₹ was deducted on 7th July and 2₹ were deducted on 8th July. Thus I only received the message that my concern has been solved but its not true and I haven't received any refund yet.
    Reply
    Dear Customer(yvt),

    We apologize for the inconvenience caused. We have forwarded your issue to our concerned department.

    Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


    Thanks and Regards
    Aircel Social Media Team
    Reply
    Every time you guys are giving the same reply but not refunding the balance... Since from 7th of July you guys are saying the same thing, forwarding the complaint but its of no use to me... I just want my deducted balance to be refunded back...
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      S
      shyam76
      from Pune, Maharashtra
      Jul 7, 2016
      Resolved
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      Resolved

      Address: 600042

      Hi,

      Without my knowledge aircel activated service called "bollywood beauty".
      They charged me 35 rs for this. i did not call to aircel or i did not send any message to aircel to activate this service. as they activated this service with out my permission i am going to take this to telecom authority and consumer court so that huge penalty should be laid to aircel. so that they never do such illegal things in future.
      My mobile no. [protected]
      Email : shyam. hyd.[protected]@gmail.com

      Regards
      Hyam
      +1 photos
      Aug 7, 2021
      Complaint marked as Resolved 
      Aircel customer support has been notified about the posted complaint.
      View replies
      Dear Customer(shyam.hyd.[protected]@gmail.com),

      We apologise for the inconvenience caused. Please share the "Date & Time of deduction" so that our team can look into your issue.

      Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


      Thanks and Regards
      Aircel Social Media Team
      Reply
      Dear Customer(shyam.hyd.[protected]@gmail.com),

      We hope that our team got in touch with you and shared all the requisite information.

      Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


      Thanks and Regards
      Aircel Social Media Team
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        A
        Arulmozhi.S
        from Chennai, Tamil Nadu
        Jul 7, 2016
        Resolved
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        Resolved

        Address: 637214

        Dear sir please refund my aircel balance taken and see that the list of details. 1. Your request for subscription to aircel deals could not be completed. To complete your subscription please click on: http://202.148.207.245:9093/api/ccg? Refld=[protected]. 2. Dear user, thank you for subscribing to aircel nexgtv. To access click http://motvaircel. Nexg. Tv. 3. Thank you for choosing aircel nexgtv at 99.0. You have been charged inr 99.00 for 30. To stop click http://aircelwap. Nexg. Tv/myzones. Aspx. 4. Your aircel nexgtv service has been stopped. To restart visithttp://motvaircel. Nexg. Tv/. I didn’t subscribe that pack and without intimation of alert message to subscribe that pack. I kindly request you to refund my balance.
        Aug 7, 2021
        Complaint marked as Resolved 
        Aircel customer support has been notified about the posted complaint.
        View replies
        Dear Customer(Arulmozhi.S),

        We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

        Aircel No.:
        Date & Time of deduction:
        Total Amount Deducted:

        Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


        Thanks and Regards
        Aircel Social Media Team
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          K
          kunwarranjeet
          from Pune, Maharashtra
          Jul 7, 2016
          Resolved
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          Resolved

          Address: New Delhi, Delhi, 110046

          I have recharged amount of rs.155 full talk time and when i checked the balance after some day then balance was zero.
          I am trying to contact customer care around 50 times but they are not giving any response and disconnect the call.
          Really this is a ridiculous thing and embracing for customer.
          I also suggest to people don't take number of aircel or port in aircel.
          This is a very bad experience and i am going to port from aircel to another network.

          Ranjeet
          Aug 7, 2021
          Complaint marked as Resolved 
          Aircel customer support has been notified about the posted complaint.
          View replies
          Dear Customer(kunwarranjeet),

          We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

          Aircel No.:
          Date & Time of deduction:
          Amount Deducted:
          Any message received upon deduction:

          Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


          Thanks and Regards
          Aircel Social Media Team
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            U
            uthej naidu
            from Tirupati, Andhra Pradesh
            Jul 7, 2016
            Resolved
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            Resolved

            Address: Chittoor, Andhra Pradesh, 517001
            Website: www.aircel.com

            Please activate my mobile number [protected]
            Aug 9, 2021
            Complaint marked as Resolved 
            View replies
            Dear Customer(uthej naidu),

            We apologise for the inconvenience caused. Please share your "Alternate No." so that our team can look into your issue.

            Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


            Thanks and Regards
            Aircel Social Media Team
            Reply
            Dear Customer(uthej naidu),


            We would like to inform you that we have not received the documents yet. We request you to visit the same place where you have taken the connection and confirm the same.

            Warm Regards,
            Aircel Social Media Team
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              B
              Baidurya Biswas
              from Delhi, Delhi
              Jul 7, 2016
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              Address: 734011
              Website: www.aircel.com

              I did wrong recharge through net banking of Rs 299 at the number [protected] instead of [protected]. I want to reverse my amount in my number. Bill desk Transaction id is: GHMP[protected] and Recharge reference no is: KO80137103021467870196351. Please help me in this regard. i will be very grateful if you lookafter this matter.
              View replies
              Dear Customer(Baidurya Biswas),

              We regret that we won't be able to help you in this regard as recharge reversal is not possible..
              Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


              Thanks and Regards
              Aircel Social Media Team
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                A
                Ajay vh
                Jul 7, 2016
                Resolved
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                Resolved

                Address: Palakkad, Kerala

                I recharged the internet plan of rs/ 74 for 1month validity on saturday.
                But the offer will ended esterday.
                I didnt get any information about the ending validity from your side.
                Also i called to custemer care hepline. But they are helpless.

                So i kindly requested you to please solve my problem.
                The message screenshot will attached below.

                Believing you..
                +2 photos
                Sep 22, 2016
                Complaint marked as Resolved 
                Aircel customer support has been notified about the posted complaint.
                Jul 07, 2016
                Updated by Ajay vh                 My mobile number is [protected]
                Verified Support
                Aug 22, 2016
                Aircel Customer Care's response                 Dear Customer(Ajay vh),

                We would like to inform that you are not eligible for RC 74 extra validity. Please share the screenshot of RC 74 offer message to proceed further in this regard.

                Thanks and Regards
                Aircel Social Media Team
                View replies
                Can u hwlp me??
                Reply
                Dear Customer(Ajay vh),

                We apologize for the inconvenience caused. Please share the "Recharge Date" so that our team can look into your issue.

                Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


                Thanks and Regards
                Aircel Social Media Team
                Reply
                My mobile number balance is detected for several services without my request. When i have money always they are doing like this.
                Reply
                Dear Customer(Bharathiraja M),

                We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

                Aircel No.:
                Date & Time of deduction:
                Amount Deducted:
                Any message received upon deduction:

                Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


                Thanks and Regards
                Aircel Social Media Team
                Reply
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                  A
                  Affan Amin
                  from Tezpur, Assam
                  Jul 6, 2016
                  Resolved
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                  Resolved

                  Address: 794001

                  Dear aircel, my number is [protected]. today morning i had 56 rupees in my balance and it got cut without any reason. i didnt subscribe to any service. then i recharged with 120 rupees in the evening, which also got deducted instantly. i dont know what to do. i request you to help me resolve this problem as i have lost a lot of money. the only message i got was of my netpack verification whose screenshot i will be attaching with this complaint. thanking you in advance, your valuable customer.
                  +1 photos
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  Aircel customer support has been notified about the posted complaint.
                  Jul 08, 2016
                  Updated by Affan Amin                   Dear aircel i have already complained before. My number is [protected]. Balance was continuosly cut from my main balance. Despite complaining so many times. No action was taken. And now i m ver frustrated as i hv lost a lot of money. I just recharged 60 rs. N now my balance is zero. Im very disappointed. U hv not solved the problem yet. I will switch to other mobile services if this continues
                  View replies
                  Customer Service is Very Poor My Balance Deducted 4 Time Automatically Before 5 July and On 6th July I tried whole day to contact Intermittently But auto answer is announce heavy traffic is here and call Disconnected

                  Customer Service is Very Poor My Balance Deducted 4 Time Automatically Before 5 July and On 6th July I tried whole day to contact Intermittently But auto answer is announce heavy traffic is here and call Disconnected

                  Customer Service is Very Poor My Balance Deducted 4 Time Automatically Before 5 July and On 6th July I tried whole day to contact Intermittently But auto answer is announce heavy traffic is here and call Disconnected
                  Reply
                  Dear Customer(Affan Amin),

                  Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

                  Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

                  Thanks and Regards
                  Aircel Social Media Team
                  Reply
                  Dear Customer(Affan Amin),

                  We hope that our team got in touch with you and shared all the requisite information.

                  Thanks and Regards,
                  Aircel Social Media Team
                  Reply
                  Dear Aircel i just recharged 60 rs. N now my balance is zero. Im very disappointed. U hv solved the problem yet. I will switch to other mobile services if this continues
                  Reply
                  Dear Customer(Affan Amin),

                  Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department.
                  Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

                  Thanks and Regards
                  Aircel Social Media Team
                  Reply
                  Dear Customer(Affan Amin),

                  We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

                  Date & Time of deduction:
                  Any message received upon deduction:

                  Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


                  Thanks and Regards
                  Aircel Social Media Team
                  Reply
                  Dear Affan Amin,

                  Post system validation it was found that you had recharge with Rs 60 top up on 08/07/2016 at 14:07 and 49.17 was credited to your account where you had activated PI 22 (75 MB 2G/3G data, 3 days validity) at 14:08 and balance remain Rs 32.18. your browse internet on 08-Jul-2016 at 14:08:16 to 16:13:08 and Rs 32.16 has been deducted from main balance after consuming the data balance. Hence charged found correct. Please dial *129*125# (toll free) to check the data balance.

                  Warm Regards,
                  Aircel Social Media Team
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                    E
                    E Neelah
                    from Chennai, Tamil Nadu
                    Jul 6, 2016
                    Resolved
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                    Resolved

                    Address: Coimbatore, Tamil Nadu, 641035
                    Website: Aircel

                    My mobile no is :[protected], today (06/07/2016) while checking my balance by 9.20 pm i found that balance as 0.00 but before that i had a balance around rs 250.00. i didn't get any notification or message from aircel, that for what reason they took amount, so immediately i called to 198 (customer service) but i didn't get any proper reply from them and they said that we can't refund your amount and it may deducted for using of gprs, but i have not used anything in gprs and i didn't even get any message during that time (like whats app, mail). i had a balance data as well.

                    Regards,
                    Neelah
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    Aircel customer support has been notified about the posted complaint.
                    View replies
                    Dear Customer(E Neelah),

                    Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

                    Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

                    Thanks and Regards
                    Aircel Social Media Team
                    Reply
                    Dear Customer(E Neelah),

                    We have checked and found that you have used data more than your free data limit. Hence, you were charged as per the standard rate.


                    Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


                    Thanks and Regards
                    Aircel Social Media Team
                    Reply
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                      D
                      dhananjay.athare
                      from Mudkhed, Maharashtra
                      Jul 6, 2016
                      Resolved
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                      Resolved

                      Address: Pune, Maharashtra, 411014

                      I Purchased Aircel Sim in jun 2015 ([protected])Maharashtra.
                      One day in approx aug to nov 2015 I recieved call from Music connect services, I answered I am not interested.
                      Thereafter Aircel activate Music Connect on my number.
                      From last 8-9 month Aircel charge Rs. 30 per month.
                      I lossed my 290 Rs. for such stupied services.
                      I call customer care 5-6 times in last 7 month, he answered deactivated serice.
                      In next month again I received message for Rs. 30.

                      Now I frustrated and take decision to portable my number to other services.

                      Please reply If you have any value for customer.

                      Thanks
                      Mar 29, 2018
                      Complaint marked as Resolved 
                      Resolved
                      Aircel customer support has been notified about the posted complaint.
                      View replies
                      Sir mera balance bina btaye cut kr diya gya aur servis ka bhana bna diya gya ki ye servis activate ho gai h
                      Reply
                      Dear Customer(dhananjay.athare),

                      Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

                      Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

                      Thanks and Regards
                      Aircel Social Media Team
                      Reply
                      Dear Customer(rakesh080990),

                      We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

                      Aircel No.:
                      Date & Time of deduction:
                      Amount Deducted:
                      Any message received upon deduction:

                      Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


                      Thanks and Regards
                      Aircel Social Media Team
                      Reply
                      Dear Customer (dhananjay.athare),

                      We have checked your account and we have not found any service activated on your Aircel number. We request you if you found any unwanted deductions. Please call on 198 within 24 hours.

                      Warm Regards,
                      Aircel Social Media Team
                      Reply
                      Hi Rakesh,

                      Required Details.

                      Aircel No.: [protected] (I already added in compliant)
                      Date & Time of deduction: Approx 1jul to 5 jul
                      Amount Deducted: Rs. 30 (Rs. 270 in all previous month If you return this this is helpful to me)
                      Any message received upon deduction: yes renewed Music connect for one month

                      And Not found any activated services this is main issue, I listen this 7-8 times from your customer support and 9th time from you. But my amount Rs. 30 is deducted in every month regularly very smoothly.
                      You can find where is and why amount is deducted from account in each month.

                      If you not able to find in this month then I will switch this number to any other service provider, because it is your job to find solution for this issue.

                      Thanks
                      Dhananjay
                      Reply
                      Hi Rakesh,

                      One thing I loss lot of time in complaint and call customer, I have already other important work rather than this silly things. And now I am tired from this, If not found any issue then don't worry I have good option of portability because of your services.

                      Thanks
                      Dhananjay
                      Reply
                      Hi Customer Care Aircel,

                      Sorry Rakesh my fault above two messages for Aircel customer care.

                      Thanks
                      Dhananjay
                      Reply
                      Dear Customer(dhananjay.athare),

                      Thanks for writing to us. This is to inform you, we have forwarded your issue to the concerned department.

                      Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

                      Thanks and Regards
                      Aircel Social Media Team
                      Reply
                      Dear Customer(dhananjay.athare),

                      We'd like to inform you that we have not found any recent deduction on your Aircel number and you also need to informed deduction details within 72 hrs now after that only service will be deactivated & refund not applicable.

                      Warm Regards,
                      Aircel Social Media Team
                      Reply
                      Hi Aircel,

                      By "AIRCEL" in last 10 month I lossed Rs. 300.

                      I Happy today, because yesterday again I have message of deduction Rs. 30.
                      I am surprise how this is happen in today digital life, one small silly issue not resolved by "AIRCEL" in last 10 month and I lossed Rs. 300.

                      Now it is in-up and as I stated above comment "I WILL SWITCH MY NUMBER TO OTHER BEST MOBILE SERVICE PROVIDER IN NEXT WEEK"

                      Thanks(for your bad support)
                      Dhananjay
                      Reply
                      Dear Customer(dhananjay.athare),

                      We have highlighted your issue to the concerned department. We will get back to you with the best possible solution.
                      Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


                      Thanks and Regards
                      Aircel Social Media Team
                      Reply
                      Dear Customer(dhananjay.athare),

                      We would like to inform you that the amount deducted has been refunded back to your account. Please let us know if you need any further assistance.


                      Thanks and Regards
                      Aircel Social Media Team
                      Reply
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                        P
                        Palan1samy
                        from Erode, Tamil Nadu
                        Jul 6, 2016
                        Resolved
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                        Resolved

                        Address: 614714
                        Website: Aircel

                        Hi sir,
                        I palanisamy working in indian overseas bank i miss my valuable customer. i have his old number, i was called before six month him to new number but not stored in my contacts.
                        Hence i request to you for the complete call history details of my aircel prepaid number. please mail the call details for the past one year to my email [protected]@gmail.com
                        thanking you sir...
                        Sep 22, 2016
                        Complaint marked as Resolved 
                        Aircel customer support has been notified about the posted complaint.
                        Sep 22, 2016
                        Updated by Palan1samy                         How to delete my existing compliant in this page...
                        View replies
                        Dear Customer(Palan1samy),

                        We would request you to visit your nearest Aircel store with the following documents to get the details for the same.

                        POI (Proof of identity)
                        POA (Proof of address)

                        Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

                        Thanks and Regards
                        Aircel Social Media Team
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                          P
                          PriyaJeeva
                          from Chennai, Tamil Nadu
                          Jul 5, 2016
                          Resolved
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                          Resolved

                          Address: Chennai, Tamil Nadu

                          They itself subscribing plans and deducting amounts from our main account. And also we are unable to call customer care to register complaint but they were not at connecting to the person to whom we can register our complaint. Please resolve as soon as possible. If we are trying to connect 198 complaint number not even connecting to the customer service representative.
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          Aircel customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer(PriyaJeeva),

                          We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

                          Aircel No.:
                          Date & Time of deduction:
                          Amount Deducted:
                          Any message received upon deduction:

                          Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


                          Thanks and Regards
                          Aircel Social Media Team
                          Reply
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                            A
                            Adishesh Behura
                            Jul 5, 2016
                            Resolved
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                            Resolved

                            Address: Balangir, Odisha, 767001

                            I recharged rs 123. As informed every night i would get 500mb high speed data. But this survice stoped after a single night.
                            198 complain number doest.pickup calls from d particupar number.
                            My money is being wasted and that bothers me too much. please kindly look upon this matter.
                            i was informed that it has a validity of 14 days.But it worked only for a single day
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            Aircel customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer(Adishesh Behura),

                            We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:

                            Aircel No.:
                            Date of offer message received:
                            Recharge Date:
                            Mode of recharge:
                            Transaction ID:

                            Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


                            Thanks and Regards
                            Aircel Social Media Team
                            Reply
                            Unable to use data...
                            Reply
                            Dear Customer(ravi verna),

                            We would request you to please describe your exact concern providing your "Aircel No." so that our team can assist you in a better way.


                            Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


                            Thanks and Regards
                            Aircel Social Media Team
                            Reply
                            Rs.9/- Balance is being deducted daily for PI9. even after sending stop sms, even after entering deactivating code, balance is being deducted.
                            Could not connect to Customer care as the phone is continuously not connecting even after waiting for more than 10minutes.
                            WORST experience..

                            WORST AIRCEL...
                            Reply
                            Dear Customer(drranjithbabu),

                            Please share the following information to confirm your identity:

                            Aircel No.:
                            Alternate No:
                            Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
                            Date of Birth:
                            Complete Address:

                            Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

                            Thanks and Regards
                            Aircel Social Media Team
                            Reply
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                              A
                              aloksng24
                              Jul 4, 2016
                              Resolved
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                              Resolved

                              Address: Sultanpur, Uttar Pradesh, 228001

                              Hello sir..
                              Subject: illegal balance deduction.
                              I am alok kumar singh, aircel consumer, my number is [protected].
                              I have a problem related to vas caller tune. I deactivated my caller tune service on dated 03/07/2016 to call a number 155223 at approx 2 pm. I also got a massage from same number, that request to deactivate dialer tune has been received.
                              But today (04/07/2016) at 1:15 am it has been renewed again for 30 days.
                              I also talk to customer care executive, but they refused me to help on this matter.
                              My concern is please take immediate action to resolve my problem, and also refund my deducted balance.
                              I am waiting for your response. Thanks...
                              Jul 5, 2016
                              Complaint marked as Resolved 
                              Dear Mr. Singh, Thank you for writing to Aircel. This is with reference to your e-mail dated on 4th July'16 regarding balance deduction on your mobile number 8896677122. We would like to inform you that as per our records your reversal of Rs.35/- will be credited in next 24 hours in your main account.
                              Aircel customer support has been notified about the posted complaint.
                              View replies
                              Dear Customer(aloksng24),

                              We apologise for the inconvenience caused. Please share the "Amount Deducted" so that our team can look into your issue.


                              Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


                              Thanks and Regards
                              Aircel Social Media Team
                              Reply
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                                S
                                Singh Ranu
                                from Allahabad, Uttar Pradesh
                                Jul 4, 2016
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                                Address: Lucknow, Uttar Pradesh, 226010

                                Hello Sir/Mam
                                This is to inform you today (04/07/2016) i received a text message regarding data pack recharge. The message was to get 1GB 2g data in only 58 rupees for 28 days. I made a recharge of 58 rupees. After half an hour i received a message from company's number that "Your recharge is successful, You have received US /[protected]@!p/sec for 24000sec, @3p/sec beyond24000 sec. val-30 days". I had word with their executive regarding this mistake, but they told me that the company is not responsible for this issue.
                                So please help me to resolve this issue. I want that company provide me this offer with same charges. Company will have to pay, because its all their faults. Screenshots of that text message and Etopup details are as follows.
                                +2 photos
                                Aircel customer support has been notified about the posted complaint.
                                Jul 04, 2016
                                Updated by Singh Ranu                                 Sorry i forgot to mention my mobile number in which i received that text message.
                                My number is +91-[protected].
                                View replies
                                Hello Sir/Madam

                                I used PAYTM app to recharge that offer through my debit card. I have already submitted the screenshot of ETOPUP.
                                Reply
                                Dear Singh Ranu,

                                We are sorry that you have received the wrong message from our end. You have already received the correct benefits.

                                Warm Regards,
                                Aircel Social Media Team
                                Reply
                                Hello Sir

                                No, I haven't received the correct benefits.1GB 2G data hasn't been activated yet. ISD tariff has been activated on my number which i already mentioned with screenshots. For your kind information I don't want ISD tariff. I want 1GB data which was mention in that text message which was sent by AIRCEL.
                                So request you to please resolve this issue as soon as possible without wasting my time and don't make a fool to your customers in future.

                                Thanks.
                                Reply
                                Dear Singh Ranu,

                                We apologise for the inconvenience caused. We have forwarded your issue to the concerned department.

                                Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


                                Thanks and Regards
                                Aircel Social Media Team
                                Reply
                                Dear Sir/Madam

                                Could you please explain me which offer has been activated on my number? I received a text message in which nothing is mentioned that which offer is activated, only "your concern as per reference number[protected] has been resolved" was written on that text message. I tried 5 times to connect with your customer care executive, but i couldn't.
                                Please clarify this issue and inform me clearly that which offer has been activated.
                                Hope my concern should be resolved after this message.

                                Thanks.
                                Reply
                                Dear Singh Ranu,

                                This is to inform you that the benefits of 1 gb data has been already credited to your account.

                                Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


                                Thanks and Regards
                                Aircel Social Media Team
                                Reply
                                Dear Singh Ranu,

                                We hope that our team got in touch with you and shared all the requisite information.

                                Warm Regards,
                                Aircel Social Media Team
                                Reply
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                                  A
                                  akghoshroy
                                  from Kolkata, West Bengal
                                  Jul 4, 2016
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                                  Address: Kolkata, West Bengal, 700010
                                  Website: aircel.com

                                  I have recharged rate cutter for Rs.61/- on[protected] vide recharge ref no.KO80135684111465981111979 and KO80135684111465981358792 and transaction no GCMP[protected] and GCMP[protected] respectively at 14.29.40 and 14.33.50 hrs respectively first transaction on computer does not showed me as CONFIRMED so i again recharged for second time but deducted amount through credit card after my second transaction then i lodged my complaint on same day and you sent me a sms on[protected] that my problem has been resolved but till date i have not received back my money or my expiry date has not been extended you can also send me reply through my e mail [protected]@yahoo.co.in my mobile no is [protected]
                                  Aircel customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Customer(akghoshroy),

                                  We apologize for the inconvenience caused. We have forwarded your issue to the concerned department. We will get back to you with an appropriate resolution.


                                  Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


                                  Thanks and Regards
                                  Aircel Social Media Team
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                                    T
                                    TSmsjpk
                                    from Bengaluru, Karnataka
                                    Jul 4, 2016
                                    Resolved
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                                    Resolved

                                    Address: Hyderabad, Andhra Pradesh

                                    I bough an aircel sim in hyderabad by 26 th june.I faced so many problems in activation and first recharge.Finally i would have been done on 3 rd july. But I recharged 15 rupees for my aircel sim([protected]) using aircel.com before my first recharge.But it was not get credited in my account.But my bank balance was deducted.Take a necessary step to resolve this issue.
                                    +1 photos
                                    Jul 7, 2016
                                    Complaint marked as Resolved 
                                    Aircel customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Customer(TSmsjpk),

                                    We apologise for the inconvenience caused. This is to inform you that we have forwarded your issue to our concerned team. We will get back to you with an appropriate resolution.

                                    Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


                                    Thanks and Regards
                                    Aircel Social Media Team
                                    Reply
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                                      yvt
                                      from Chennai, Tamil Nadu
                                      Jul 4, 2016
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                                      I am using Aircel from many years every time when I recharge the company deducts my balance without any reasons. This has happened many a times before almost at every recharge. Hence I haven't recharged my account since from many days. Just now I took talk time of ₹5 from another number through balance share and within a couple of seconds the balance (5₹) got deducted. My net pack was active from many days but still the net wasn't working from last 10 days. So to maintain the balance I took the balance of ₹5 which these people deducted immediately. I just want my deducted balance immediately. My net pack is still valid ( under validity period) and still the net is not working and the balance also got deducted...
                                      +2 photos
                                      Aircel customer support has been notified about the posted complaint.
                                      View replies
                                      4th July, 1:11am
                                      Reply
                                      Dear Customer(yvt),


                                      We would request you to please share your "Aircel No." so that our team can look into your issue.

                                      Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


                                      Thanks and Regards
                                      Aircel Social Media Team
                                      Reply
                                      My Aircel number is [protected]
                                      Reply
                                      Dear Customer(yvt),

                                      Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

                                      Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

                                      Thanks and Regards
                                      Aircel Social Media Team
                                      Reply
                                      Dear Customer(yvt),

                                      We've checked and found that Rs. 5/- has been deducted for Nazara pack & it was activated via WAP link internet mode.

                                      Now all service has been deactivated. If any deduction found please call 198 TF number for refund with 24 hrs.

                                      Thanks and Regards,
                                      Aircel Social Media Team
                                      Reply
                                      Today I received the message " Dear Customer, your concern as per reference number 1-[protected] has been resolved on 13/7/2016.In case you are not satisfied with the resolution, you may raise an appeal within 30 days through email/facsimile/post/call centre."
                                      But still my deducted balance isn't yet refunded. My total balance deduction was 12₹ out of which 5₹ was deducted on 4th July, 5₹ was deducted on 7th July and 2₹ were deducted on 8th July. Thus I only received the message that my concern has been solved but its not true and I haven't received any refund yet.

                                      Deducted the balance again... - Comment #2497252 - Image #0
                                      Deducted the balance again... - Comment #2497252 - Image #1
                                      Reply
                                      Dear Customer(yvt),

                                      We apologize for the inconvenience caused. We have forwarded your issue to our concerned department.

                                      Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


                                      Thanks and Regards
                                      Aircel Social Media Team
                                      Reply
                                      Every time you guys are giving the same reply but not refunding the balance... Since from 4th of July you guys are saying the same thing, forwarding the complaint but its of no use to me... I just want my deducted balance to be refunded back...
                                      Reply
                                      Dear Customer(yvt),

                                      We've checked and found that the amount got deducted due to VAS service activated on your number. Now all service has been deactivated but we regret to inform you that we won't be able to post any adjustment in this regard.

                                      Thanks and Regards,
                                      Aircel Social Media Team
                                      Reply
                                      Dear yvt,

                                      We would like to inform you that you have been charged Rs 5 for WAP activation of VAS Service MASCUB3 of NAZARA on 7th Jul 16 & Rs. 2 on 8 Jul 16 for renewal of same service. Service was deactivated on 13 Jul 16 & Rs. 7 will be credited in your account within 48 hours.

                                      Thanks and Regards,
                                      Aircel Social Media Team
                                      Reply
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                                        amarkingofpop
                                        Jul 3, 2016
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                                        Address: Mumbai City, Maharashtra, 400056
                                        Website: aircel.com

                                        I got msg in morning where written I hav charged 20 rs. For smthng bull activation called club masti or smthing bt I haven't activated that service so I complaint via call 2 aircel Customer care he also same replied tht u hav activated tht service, i told them 2 deactivate it he done bt my bal. Hasn't cm and whn I told him to I hav 2 port my no. He told me to go gallery ..
                                        So I want to say pls don't activate such thing to make people fool This is worst service I got from u so I quit this no. I am very excuse if I hurt co. Repotation
                                        I m closed my no. So if anyone want tht plis give him/her
                                        Aircel customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Customer(amarkingofpop),

                                        We apologise for the inconvenience caused. Please share your "Aircel No." so that our team can look into your issue.


                                        Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


                                        Thanks and Regards
                                        Aircel Social Media Team
                                        Reply
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