| Address: 641004 |
| Website: www.aircel.com |
By 1/03/2016 my existing data pack was about to end. so on that day by 11.40 pm i recharged for rs103 combo pack.
i got a confirmation message stating that i got the pack activated.
when i switched off the mobile data next morning, i got about rs.11 deducted.
by that time, i thought it might have been deducted for some phone calls.
i switched on data, i used data for the whole day. by 2/03/2016(next day) all my main balance was taken away and my data balance was untouched.
when i called aircel complaint services, they said that i was continuously connected to internet when the validity get over, which i was not.i called their costumer care number and told them everything..they said its not their fault.. after speaking for half an hour, they took a ticket. and said they will give a solution by 5/03/2016 in which, most probably i wont get refunded.(this is how their statement sounded)
Aircel customer support has been notified about the posted complaint.
We regret the inconvenience caused. Kindly share the following details in order to look into your issue:
Aircel No.:
Mode of recharge:
Warm Regards,
Aircel Social Care Team