Aircel Customer Care
Aircel Ltd.
Customer satisfaction rating: 37%
Submit a Complaint
10493
COMPLAINTS

Aircel Customer Care

Aircel Ltd.

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Address
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
1383
down
616
+91 12 4476 5000  [Head Office]
up
773
down
358

Fax:
Fax:
+91 12 4429 0524  
+91 11 2699 0095  
+91 22 4260 6070  
+91 20 4140 6699  

Additional info

Hyderabad
No.8-2-681/3A & 8-2- 681/3, Lakshmi Cyber Centre, Road No.12, Banjara Hills, Hyderabad - 500 034
+91 40 6554 1234

New Delhi
A44, Mohan Cooperative Industrial Area, Near Haldirams, Mathura Road, New Delhi – 110 044
Tel: +91 97 1609 9999
Fax: +91 11 2699 0095

Bangalore

69/1, Golden Millennium 4th Floor, Millers Road, Vasanth Nagar, Bangalore - 560 052
+91 88 9204 1111

Mumbai
Opus Centre, Opp. Hotel Tunga Paradise, Road No : 47, MIDC, Andheri-Kurla Road, Andheri East, Mumbai – 400 093
Tel:
+91 97 6809 9990
+91 22 4260 6240
Fax: +91 22 4260 6070

Pune
CommerZone, 144 / 145, 2nd Building, 6th Floor, Ashok Samarth Path, Yerwada, Pune – 411 006
Tel: +91 20 4140 6666
Fax: +91 20 4140 6699

Chennai
4th Floor, Spencer Plaza, No.769, Anna Salai, Chennai – 600 002
Tel: +91 44 4228 0000
Fax: +91 44 4228 0123

Kolkata
Globsyn Crystal Building, 3rd Floor, Block EP, Plot - 11 & 12, Sector-V, Salt Lake, Kolkata - 700 091
Tel: +91 98 0459 8045
Fax: +91 33 2357 4236

Coimbatore
No.114, 2nd Floor, Sri Arthanari Towers, Race Course Road, Coimbatore – 641 018.
Tel:
+91 42 2650 2583
+91 42 2650 2683
Fax: +91 42 2427 0170

Ahmedabad
B-1005, 10th Floor, Narnarayan Complex, Opp. Ganesh Plaza, Nr. Navarangpura Bus Stand, Ahmedabad – 380 009
Tel: +91 79 6513 3001
Fax: +91 79 4007 5340

Ernakulam
3rd Floor, RR Arcade, Geethanjali Bus Stop, Thammanam Post, NH By-pass, Ernakulam – 682 032
Tel: +91 48 4419 0000
Fax: +91 48 4419 0350



View More Information...

Customer satisfaction rating
37%
Complaints
10493
Pending
4485
Resolved
2684
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Aircel related photos (931)

Aircel Complaints & Reviews

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Aircel — Deduction of money for vas without subscribing

 Ravindra Sahoo
Rs30 &Rs35 deducted respectivly on 29-jan-2016&on 6th feb 2016 for vas which I have not subscribed atall.I request my money back.Stop this type of chiting to aircel customer....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — Deducted my balance RS 26

 Laxmi Kundu
My name is Laxmi kundu, my no is [protected]. Last at 06.02.2016. Deducted my balance RS 26 from my aircel mobile without my knowledge. So that day I was contacted aircel 198 no. And told that problem, they gave me this concern docket no. ([protected]). And ensure me. resolve my issue on 09.06.2016.but Today at 4:05:57 send me massage solve my issue, still but not refund my balance RS 26.so what else I'm? May I port my no. To idea network . That's want your Aircel company....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — Aircel deducted amount unknowingly

 sgunas
Today, While am browsing they have deducted unknowingly. This is not the first time happening to me. I have already changed one of my number to other network. I am using one more number and they are doing the same here. Unnecessarily deducting money and saying some stories. None of the networks are doing like this Except AIRCEL. Very worst service they are providing.

I need my money back, if not i have 4 aircel numbers more and i will change all my networks to others,

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Thank you for choosing...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — I want call details

 vasee26
Hi Sir,

I want the complete call history details of my aircel postpaid no [protected]
Please mail the call details for the past two months to my email id: vasanthv26@gmail.com...
Complaint comments  Read comments [3]Complaint category Business & Finances

Aircel — Benefits of special top up recharge not given and deducted amount randomly!

 Pandit R DAKSHINA MOORTHI
Aircel mobile no.

We recharged for special top up recharge through epayment.aircel.com their online recharge site for Rs.103 on Feb 6, 2016. The web page claimed to give benefits of 103 rupees full talk time value + 103 MB data usage + 103 sms free.

But, to my dismay I found that though I did not make much calls, the balance was shown to be too low even by Feb 8, 2016.

The consumer service executive did not have any idea about what she was talking and made absurd claims like "there is no Rs.103 recharge" while their epayment site shows that...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Aircel — Request for change in plan of mnp for 347

 thamizharasivijay
I request, i made an MNP to your service for 800 minutes free/1.5GB data plan but your
street outlet made 349 plan.After i requested to change in your stores in vain, expressed 3 months time.I kindly request you to change to MNP347, otherwise i will have to withdraw from your network and change my network. expecting quicker reply from your side...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — Request for MNP Plan 347

 thamizharasivijay
Chosen yr MNP Plan 347 for 800 minutes free/1.5 gb data. Through roadside temporary outlet, by mistake, activated 349 plan reported to yr aircel stores, asked to wait for 3 months. Now I request you to change to MNP 347 Plan else I have to change to someother network. Requesting your reply as soon as possible....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — My details

 ranjithp
Dear Sir/Madam,

I need outgoing and incoming call details done through my mobile no +91 [protected] Aircel last 2 months kindly mail me details on my email id ranjithranjith176@gmail.com
Please send me these details as soon as Possible....
Complaint comments  Read comments [1]Complaint category Schools

Aircel — Worst service - lots of call drop

 Saravanan.Michael
I have been using Aircel for almost 10 years now, have seen their service degrade day by day... now it has gonbe to a extent that im not getting any calls except missed cal alert.. made numerous complaints but its of no use.. Even govt employees wil work but not these guys, they wil simply close case before it breaches their deadline (3 days). A guy named Anantaraman was speakin(at 7:02) his only motto is to defend the closure of case I raised irrespective of whether you are impacted or not....
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Aircel — Roaming related problem

 vishal soni123
Roaming related problem to your side all ready talk to customers care but no response aircel service I m disappointed first time to aircel service I am all ready four mouth roaming free recharge but no problem face to me first time this kind of problem incoming call deduction my balance so please resolve this kind of problem....
Complaint comments  Read comments [2]Complaint category Products & Services

Aircel — Recharge amount not credited

 lankaraman KR
Sir,
Ref:Mobile No:[protected]
TNX ID:TNR[protected]
This is to inform you that I recharged for Rs.104/ as per your message on 09/02/2016 at 4.53p.m through kotak netbanking but so far the amount is not credited. Kindly look into this matter and do the needful.
Thanks&Regards,
K.R.Lankaraman...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — Aircel telecom company shows fake offer.

 praveenkhatri
I have had recharged of rs. 67, becouse aircel app was showing to free on aircel to aircel. But after recharged i got 500 mb internet balance. Which i was not needed.
I have complained to coustomer care but he replyed me that its your foult.But i was complaining again and again after all i recived a msg your complain has resolved. But i was got nothing.
I have cheated completly....
Complaint comments  Read comments [2]Complaint category Telecommunications

Aircel — Call rate increases

 Sachin Airan
Sir I purchase new aircel sim on 29 Dec 2015. And at the time of purchase retailer promise to low call rate for one year but after one and half months my call rates have been increased. Call centres also not provided any solution. What can I do???
My number is [protected] rajasthan aircel check it......
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — Rs.18 recharge

 Arundhati Takawade
Please provide as much information as possible. Do NOT post your phone number to avoid fraud calls. Do NOT share your credit card information.

my complaint no.[protected] is not still solved but message has come that it is solved....
Complaint comments  Read comments [1]Complaint category Other

Aircel — Aircel vas refund

 suren2306
I have ported my number to Aircel postpaid on November. From December onward they keep on billing in the name of value added services. I have called the customer care several times regarding the issue they keep on telling that they will provide refund once the bill is generated. Finally if i call after the generation of fill they ask me to pay the bill and informed that weaver has been raised and it will be reduced in the next bill.

I gave compliant on December month, still the weaver amount has not been given to me. In the mean time they keep on billing additional for different services...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — Is any service which provide last deduction of account in prepaid

 bannagovind
Dear sir I am using Aircel since 2011 and I got bad experience many time all the experience were from customer care executives. I need a service in which I can check myself of last deduction of my account which will give me some relax from your side. As I have doubt that many time I lost some money and cant find the answer from your customer care side. this is embarrassing and shows your poor quality of service....
Complaint comments  Read comments [5]Complaint category Unauthorized charges

Aircel — Deduction of amount/Tariff

 skgcherki
An amount of about Rs. 50 to 60/- has been deducted from my Aircel No [protected] before 2-3 days ago apart from this I have recharged a tariff of Rs 32 to my aircel number which provide On net call Local/STD Rs 15p/minute but I am being charged more for the on net calls. I have called many time to customer care on 198 but they told me that their server is down. The same excuse has been given all the time when I called them on 198.

You are requested to resolve my problem as early as possible and take such action against Aircel so that in future they cannot repeat such kind of act.
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Aircel — Service activated frequently

 Anand 8482
I am an Aircel subscriber and about daily i have been charged for some services activated automatically. On calling Customer care, they are telling that i subscribed it using internet. Which is impossible. I only use WA on mobile internet and rarely FB. No browsing at all. WA & FB is used only through app.

Still no money has been redeemed and only they are charging the amount which is totally fraud.

Please take action regarding the issue....
Complaint comments  Read comments [3]Complaint category Internet Services

Aircel — Complain about net packs

 sarjeet jakhar
I received a massage from company .In which written recharge with 53 and get 1 GB INTERNET for one month. I recharge from Paytm. They say recharge from retailer..Now they not pick my call....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — Activation of namma namitha service without permission please refund amount of 35 rs

 kumarrakesh020
Thank you for subscribing to Namma Namitha . You have

been charged Rs 35.0 for 7 days and your service will be

auto renewed with the same charges.


The aircel deduct 35 rs without my permission
please refund my amount...
Complaint comments  Read comments [1]Complaint category Telecommunications

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