Aircel Customer Care
Aircel Ltd.
Customer satisfaction rating: 40%
Submit a Complaint
8729
COMPLAINTS

Aircel Customer Care

Aircel Ltd.

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Address
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
1069
down
453
+91 12 4476 5000  [Head Office]
up
616
down
256

Fax:
Fax:
+91 12 4429 0524  
+91 11 2699 0095  
+91 22 4260 6070  
+91 20 4140 6699  

Additional info
Hyderabad
No.8-2-681/3A & 8-2- 681/3, Lakshmi Cyber Centre, Road No.12, Banjara Hills, Hyderabad - 500 034
+91 40 6554 1234

New Delhi
A44, Mohan Cooperative Industrial Area, Near Haldirams, Mathura Road, New Delhi – 110 044
Tel: +91 97 1609 9999
Fax: +91 11 2699 0095

Bangalore
69/1, Golden Millennium 4th Floor, Millers Road, Vasanth Nagar, Bangalore - 560 052
+91 88 9204 1111

Mumbai
Opus Centre, Opp. Hotel Tunga Paradise, Road No : 47, MIDC, Andheri-Kurla Road, Andheri East, Mumbai – 400 093
Tel:
+91 97 6809 9990
+91 22 4260 6240
Fax: +91 22 4260 6070

Pune
CommerZone, 144 / 145, 2nd Building, 6th Floor, Ashok Samarth Path, Yerwada, Pune – 411 006
Tel: +91 20 4140 6666
Fax: +91 20 4140 6699

Chennai
4th Floor, Spencer Plaza, No.769, Anna Salai, Chennai – 600 002
Tel: +91 44 4228 0000
Fax: +91 44 4228 0123

Kolkata
Globsyn Crystal Building, 3rd Floor, Block EP, Plot - 11 & 12, Sector-V, Salt Lake, Kolkata - 700 091
Tel: +91 98 0459 8045
Fax: +91 33 2357 4236

Coimbatore
No.114, 2nd Floor, Sri Arthanari Towers, Race Course Road, Coimbatore – 641 018.
Tel:
+91 42 2650 2583
+91 42 2650 2683
Fax: +91 42 2427 0170

Ahmedabad
B-1005, 10th Floor, Narnarayan Complex, Opp. Ganesh Plaza, Nr. Navarangpura Bus Stand, Ahmedabad – 380 009
Tel: +91 79 6513 3001
Fax: +91 79 4007 5340

Ernakulam
3rd Floor, RR Arcade, Geethanjali Bus Stop, Thammanam Post, NH By-pass, Ernakulam – 682 032
Tel: +91 48 4419 0000
Fax: +91 48 4419 0350

View More Information...

Customer satisfaction rating
40%
Complaints
8729
Pending
4699
Resolved
2268
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Aircel related photos (824)

Aircel Complaints & Reviews

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Aircel — Aircel Mobile Company -amount deducted from mobile no. 8285358808 balance. All recording is available

 guptaaircel on Apr 13, 2015
I have already 7 Connections of Aircel. But 1 Mobile balance deducted wrongly on dated 8.04.15 and i asked about it, they told me Automatic Magic plus value Added Service Activate then Deactivate first & refund automatically in your mobile & same followed by me. But I call to customer executive 9.4.15 they told me Refund balance after 48 Hours concerned. After 48 Hours Balance not received then call your customer care to call back as having technical problem... when i called again after that time.. customer care blocked and after some time i tried to call from other number [protected] for...
Complaint comments  Read comments Complaint category Unauthorized charges

Aircel — Deduction from balance

 Mala santosh on Apr 13, 2015
hi. Sir everyday Rs1 is deducting from my balance sfter the renewal of BH121LOC1 Which i never subscribe . When i contected customer executive she gave me the code *121*0010# And when itried to diactivate this service with this code all the time this code is showing its failure and again when iam trying to contact customer care they are not entertaining me.It is a request with u to take the action and stop the deduction...
Complaint comments  Read comments [8]Complaint category Mobile Service Providers

Aircel — Complain about the amount charged for non required service and pathetic customer representative

 khatt on Apr 12, 2015
Hi My name is Pankaj Singh & my aircel phone number is [protected], I am sending you this mail to inform you about the incident which took place today. Today i.e on 12/04/2015, I was charged Rs 25.0/- for aircel next gentv which i never asked for, when i tried contacting the aircel customer care after a long and tiring ivr, the pathetic representative just disconnected my call and did not listen to my complain at all(pathetic IVR and worse customer care service ever is provided by aircel with no quality checks or whatsoever), also i was charged around Rs 300/- few months back for the internet...
Complaint comments  Read comments [3]Complaint category Unauthorized charges

Aircel Mobile Company — amount deducted from mobile balance

 dk8444 on Apr 12, 2015
balance deducted wrongly Sir, in the march company deducted approx 126 rs from mobile number [protected] and when i asked about it, they told me to call back as having technical problem... when i called again after that time.. customer care blocked and after some time i tried to call from other number [protected] for this complain again they blocked this number too from customer care. (i did not call more than a time in a day) they told me that after 24 hour balance will be refunded... after some days i called again from [protected] about this metter, one lady executive attend the call and told...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — Auto subscriptio to VAS [Resolved]

 dharmvirkumar44 on Apr 12, 2015
Sir My name is dharmvir kumar, i am a customer of aircel mobile service provider.I have provided aircel Number [protected]. I use this number in mibile with internet connectio, whenever i go on online inernet connection i get a messege 'Thanks for using Aircel Service' and subscribed aircel service and charge rupees100. So i request you please solve this problem at earliest. Thanking you....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — Pathetic customer service.

 Avinash Naikodi on Apr 12, 2015
Pathetic customer service I've ever seen... Will never recommend any one to use the services... I guess Aircel doesn't have enough skilled management team who selects an appropriate contact centre. People working in aircel contact center don't even have knowledge of their own products and services.. Every time I call within a minute the place on a long hold and when asked for manager they are never ever available. They should change the IVR, they should remove the option " FOR ENGLISH PRESS 3" I guess only the IVR can speak in English language. And even their Hindi is manner less, It seems they...
Complaint comments  Read comments [3]Complaint category Telecommunications

Aircel — my rate cutter does not works

 Sharath kondi on Apr 12, 2015
my phone no is [protected] I have made an online recharge of rs99 for main balance and i have made another ratecutter recharge of rs34 but my rate cutter is not getting activated. when i contacted the customer care they said iam in double talktime zone. they added it without any request of mine. when i asked to deactivate it and activate my rate cutter they said certain procedure for deactivating. when I tried it, it results in displaying transaction failure due to low balance, but i had a main balance of rs80. I again called the customer care and informed of this but they said I have to wait...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Aircel — to report about a number who s missusing my photo in whatsapp

 sasi. on Apr 11, 2015
i wanna file a complaints on [protected] that this aircel number have been taken my photo from my whatsapp profile and making some troubles for me so i kindly request you to take a immediate action on this number my name s sasidharan and iam also using aircel service so as your customer iam requesting you...
Complaint comments  Read comments Complaint category Other

Aircel — my old no sim card registration failed

 ahmed a khokar on Apr 11, 2015
dear sir, please restart the services to my 7 year old no which i have been using since long and its showing simcard registration failed all of sudden please do it the earliest as its an important number for me and i dont want to lose it . mobile no . [protected]...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — DISCONNECTED MY NUMBER 8686546546‏ asking 15000/-

 srinivas1086 on Apr 11, 2015
Dear Sir/Madam This is Srninvas Patha using Aircel network past 2012 and My no is [protected], Due toI went South Ecuador I am notable to use SIM past 2 months, For the same number activation Today morning i contact customer care they said contact aircel outlet for activation then i went Aircel outlet Store at Dilsuknagar, Hyderabad and i met with store manager said the number is disconnected He said if will active the same number asking for 15000(fifteen thousand) then will active number .The number most important my life i am using number link with Job, Email id, Friends. I am using my friend...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Aircel — balance not recvd after successful recharge

 atul.sci on Apr 11, 2015
On my no. [protected] on 10.04.2015 I ve received a message from aircel regarding talktime offer ie; 85 talktime on recharge of 65. I ve done it in morng hrs, i ve received 85 rs. I repeated the recharge again in the evening, the recharge was showing successful but no balance received. I called customer care but got no positive response. The TXN no. for the recharge is BHR[protected] .pls look into the issue....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — deduct money without reason

 ranjan997 on Apr 11, 2015
Sir my mobile no is [protected] my money was deducted 50 rs i called the aircel exuctive she said to me i m refunding ur money i got my money next day again my money deducted around 40 rs date 9/04/2015 to 11/04/2015 last two days i m trying to connect to aircel complaint number 198 but my call is not conecting i have already taken dnd service sir i am always suffring this problem by aircel plzzz provide my money as soon as possible...
Complaint comments  Read comments [5]Complaint category Telecommunications

Aircel — sms receiving error

 Kashi Sinha on Apr 10, 2015
My aircel no.[protected]. I m facing sms receiving problem I.e. I got the sms and the same copy of sms is also received some unknown aircel no of my state. My friends scare to sms me. it's not good tto send my personal sms to someone. solve it...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — Money deducted oftenly and not a proper response from customer care

 Thyagu Loganathan on Apr 10, 2015
I am using Aircel network since 2010 nearly 5years. From this Jan 2015, I am feeling that Aircel network is keep on deducting money from my account without my concern. I have recharged more than 500rs, but I utilized only 200rs something. Where is my remaining money I have recharged with rate cutter, sms booster and then internet pack too with sufficient balance. Then I confirmed with customer care any service has been activated for the network, they said no all time. Then how my money is deducted is my big question. If I call to customer care, their aim is not to give the proper response...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Balance Deducted without any Consent

 anupamrc on Apr 10, 2015
I am a subscriber of Aircel for a long time. I have Aircel number which is more than 5 years old. I was really pleased by offers provided by Aircel in terms of value-for-money.However, my conception about Aircel has changed after the harassment I am facing from yesterday. My new Aircel number is [protected] which I took some 3/4 months ago after coming to New Delhi.Yesterday [[protected]] I received a call from one of the Aircel Marketing person. The conversation failed to initiate as the reception was not very good at that time, and I requested him to call me back after few hours.I did not receive...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — Non activation of sims

 shubhampa on Apr 10, 2015
I bought two simcards of aircel([protected], [protected]) on 25th march from my the aircel stall at my college campus(bharati vidyapeeth's college of engineering, delhi).i submitted 2 undersigned copies of my driving license with my photographs.i have called customer care of aircel, appellate authority of aircel.they say document submission is still pending in the case.neither they are providing me with the contact no. of their nodal officer.At their facebook page they say they are looking into the issue but i dont see any progress in my case.it has been more than 15 days, i was patiently waiting...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Aircel — Aircel sim close

 ajit singh 123 on Apr 10, 2015
dear sir,
my mobile number is [protected]. my name is ajit singh S/0 shri abhey singh permanent address is house no - 102, v.p.o - barkoda, teshil - narnaul, distt - mohindergarh, haryana & my local address is kew precision parts pvt ltd 41 dlf, industrial area kirti nagar new delhi. my sim last week lost. so I can close my sim. my sim another person receive my sim currently running. please immediately my sim close. please inform my Email id - ajitsingh.2366@gmail.com
thanking you,
ajit singh
mobile no - [protected]...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Aircel — deducting my balance

 Mr. Yadav on Apr 10, 2015
dear sir On evening 8th april 2015 at 7:37pm i was pick up the call on this no. [protected]after that phone is disconnect. I will recieved the msg for deducting 30Rs balance. after that i will call on 198 customer care no. mr shubham is pick the call and he will tell me for refunding my balance in 24hrs. please check on this no. [protected] (nitin yadav) ASAP I will steel waiting for revert....
Complaint comments  Read comments [2]Complaint category Entertainment and Recreation

Aircel — Don't activate new aircel sim

 Vignesh War on Apr 9, 2015
I bought new aircel sim 3 days ago, don't activate the aircel network, Please activate immediately...
Complaint comments  Read comments Complaint category Telecommunications

Aircel — Bogus/Undue charges

 deepak@lic on Apr 9, 2015
Sir, undue charges in view of Tiny TV 50 and Vtalkies 30 of Rs. 50 and Rs. 30 have been charged against [protected] for the month of March. We did not opt for any such services. Instead we asked to deactivate the service as soon as we were informed. We received the successful deactivation message as well but still we have been charged. We informed the customer care also on 30 March 2015, against reference no.[protected] and they asked us to wait for 48 hours. But the problem was not resolved. This is a serious act by the company. Kindly do the needful as soon as possible. Please expedite the...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

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