Aircel Customer Care
Aircel Ltd.
Customer satisfaction rating: 40%
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9048
COMPLAINTS

Aircel Customer Care

Aircel Ltd.

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Address
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
1395
down
617
+91 12 4476 5000  [Head Office]
up
775
down
361

Fax:
Fax:
+91 12 4429 0524  
+91 11 2699 0095  
+91 22 4260 6070  
+91 20 4140 6699  

Additional info

Hyderabad
No.8-2-681/3A & 8-2- 681/3, Lakshmi Cyber Centre, Road No.12, Banjara Hills, Hyderabad - 500 034
+91 40 6554 1234

New Delhi
A44, Mohan Cooperative Industrial Area, Near Haldirams, Mathura Road, New Delhi – 110 044
Tel: +91 97 1609 9999
Fax: +91 11 2699 0095

Bangalore

69/1, Golden Millennium 4th Floor, Millers Road, Vasanth Nagar, Bangalore - 560 052
+91 88 9204 1111

Mumbai
Opus Centre, Opp. Hotel Tunga Paradise, Road No : 47, MIDC, Andheri-Kurla Road, Andheri East, Mumbai – 400 093
Tel:
+91 97 6809 9990
+91 22 4260 6240
Fax: +91 22 4260 6070

Pune
CommerZone, 144 / 145, 2nd Building, 6th Floor, Ashok Samarth Path, Yerwada, Pune – 411 006
Tel: +91 20 4140 6666
Fax: +91 20 4140 6699

Chennai
4th Floor, Spencer Plaza, No.769, Anna Salai, Chennai – 600 002
Tel: +91 44 4228 0000
Fax: +91 44 4228 0123

Kolkata
Globsyn Crystal Building, 3rd Floor, Block EP, Plot - 11 & 12, Sector-V, Salt Lake, Kolkata - 700 091
Tel: +91 98 0459 8045
Fax: +91 33 2357 4236

Coimbatore
No.114, 2nd Floor, Sri Arthanari Towers, Race Course Road, Coimbatore – 641 018.
Tel:
+91 42 2650 2583
+91 42 2650 2683
Fax: +91 42 2427 0170

Ahmedabad
B-1005, 10th Floor, Narnarayan Complex, Opp. Ganesh Plaza, Nr. Navarangpura Bus Stand, Ahmedabad – 380 009
Tel: +91 79 6513 3001
Fax: +91 79 4007 5340

Ernakulam
3rd Floor, RR Arcade, Geethanjali Bus Stop, Thammanam Post, NH By-pass, Ernakulam – 682 032
Tel: +91 48 4419 0000
Fax: +91 48 4419 0350



View More Information...

Customer satisfaction rating
40%
Complaints
9048
Pending
3554
Resolved
2677
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Aircel related photos (865)

Aircel Complaints & Reviews

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Aircel — Didn't get any balance after new sim activation

 Deepika Subramanian
My number is [protected]. It is activated a week ago. But didn't get any balance. It is said that on activation we will get a balance of rs.90 on buying a sim for rs.100. But even after a week has gone, still nothing was done. So do the needful to get the balance....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Auto renewal of data pack

 Satwik Dalai
The services of your company aren't helping i tried to call 121 but the executive didn't talk and i want to deactivate the auto renewal of RS 5 facebook and whatsapp pack please help me and it has deducted all my balance...
Complaint comments  Read comments [2]Complaint category Telecommunications

Aircel — Aircel mobile co big cheating public money in the pockets

 venkateshadi
On 29-12-15 the balance was in my mobile no: [protected] Rs 43/-. On 30-12-15 again check in the morning the balance was Rs 1.28/- i am shocked. I am calling for customer care for the reason, the customer care says u will use the data that's why main a/c balance was cut. I did'n use data i am using always my office wifi. The aircel customer care was not responding / resolved the reason. Please add Rs 42/- as a talk time in my mobile no [protected]. I am write a letter to PM's tribunal also. The aircel co says the customer's fault. Please send me a details of Rs 42/- cutting money.

Aircel...
Complaint comments  Read comments [5]Complaint category Telecommunications

Aircel — Solve my problem aircel or close my no.

 ask789
मैं अशोक aircel No. [protected] मैने sms pack डलवाया कूछ दिन तो sms गये पर उसके बाद sms जने बँद हो गयी costomercare पर कोई काल नही उठाता बहूत बार फोन किया परेशान हूँ यहाँ भी दुबारा शिकायत डाल रहा हूँ.कूछ दिनो बाद sms की date निकल जयेगी मुझे समज नही आता की यह कम्पनी क्या ऐसे...
Complaint comments  Read comments [5]Complaint category Telecommunications

Aircel — Not properly working for last two months

 Lotus Digital Press
We are very difficult to make a call or receive a call in this aircel number for past two months.We don't have any due amount & we don't know what is the problem. We taken 10 cug numbers. Whether this problem is not rectified as soon we change to other network immediately. Please take immediate action as early....
Complaint comments  Read comments [2]Complaint category Telecommunications

Aircel — *1234567890

 Usha S
Aircel is the bad network were they deduct our balace for no reason and now they have unabled to connect it to aircel customer exclusively for my number its too bad... never seen such cheaters... if you wan charity to run ua business ask us will transfer... unnecessary deducting balance by cheating... you fools...
Complaint comments  Read comments [2]Complaint category Other

Aircel — Please refund of rs. 65

 infotojai
Dear sir,

My mobile no [protected]. I have rs. 85.53 but I used Internet.. And check my balance of rs. 20.53. I didn't understand with out permission to my balance deducated...


PLEASE refund of rs. 65

Thanks
I. Jayakumaresan
[protected]...
Complaint comments  Read comments [3]Complaint category Telecommunications

Aircel — Lost my sim card - block the sim card

 Uttam Pote
Hi!

I have lost my Aircel pre-paid sim card today[protected]

Kindly block the card.

The number is : [protected]

My address is:
Sandesh Nagar, Bail Bazar Kurla (w),
Jay Vijay Mitra Mandal, Mumbai - 400072.

Thank you
Uttam Pote...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — Call related

 Gaurav3514
Sir, My name is Gaurav kumar verma. My mobile no is [protected].there is no incoming and outgoing facility on my sim. and customercare person dint help me.please do something.its urgent.

Thank You...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — 60rupees deducted from my balance

 Kishorkumar Sen
Hi sir I am kishor kumar sen, 60 rupees debited from my balance in three times but i complained customercare person, they told me within 24hrs you will get your money but i didn't got my balance and the customercare service is showing all lines are busy so i want to refund my money or i will make it portability.plz solution this matter.without my knowledge how quiz and vas are being activated .so solve it plz.mob no-[protected]...
Complaint comments  Read comments [2]Complaint category Unauthorized charges

Aircel — Prepaid sim recharge rs. 99 fully accredited promo balance twice.

 Yuvaraj003
Im used to regularly recharge Rs.99 and getting service.
Last Sunday and Monday I had recharged Rs.99 topup. completely credited into promo balance.
Now im really disappointment and help me out how to use this promo balance....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — Recharge plan details is not given properly.hide the plan.

 Ratneshbaba
They are theap.recharge plans information are hide.and giving msg that u recharge 75rs u"ll get 100.but not given.when i called then they tells the hide plan.that u cant recharge more than 2 times.....
Complaint comments  Read comments [2]Complaint category Telecommunications

Aircel — Charges cut without permission, no services activated

 mahen5355
My aircel number was working well since the beginning but from last two months every time i recharge my number they cut the balance and no reason is being provided. this has cost me around rs. 400 in last 2 months, when i go to aircel offices they tell me that services are down and they are not getting how the balances are being cut. i am frustrated from all these, please help me out.

The Aircel number from which balance deductions are being done is [protected] and my alternate number is [protected].

In wait of positive action,

Regards
Mahendra...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Aircel — 30 rs of my money deduction

 ajay kumar Samala
Not canecting castamar Care and complaint( 121&198) and discanecting call of canected castamar care numbers 30rupes deducting and not response before 3 days continually I'm calling but wast of my time lot of days tha warest network Aircel...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — Rc35 validity issue [Resolved]

 kutti ravi
I am using aircel network number ([protected]). Last month (Jan 6th 2016) I received a message from DK-60006. It says as follows:

Dear Customer Special Offer Only for U! Recharge with RC35 & make all Local Aircel calls @ 10p/min for full 60days.

After i received the message i should make recharge for Rs.35 and then i receive a message from DD-Aircel. It shows as follows:

Congrats, Extra validity on RC35 is credited. Happy talking.

But when i make a call to some aircel numbers, it may charged as normal as 1p/sec. How it could be possible....
Complaint comments  Read comments [2]Complaint category Telecommunications

Aircel — For activation

 jeeeban
Hi, i had protable my odisha aircel sim to karnataka aircel sim, i got a msg from aircel for activation before 2days, as per msg yesterday my sim has actived but after i put new sim, network is not coming.i try 2/3 times switch off/on but still network is not coming what can i do, can u plz help me imidiately, what can i do now???...
Complaint comments  Read comments [1]Complaint category Employees

Aircel — My sim card is not activated.

 Santhati Eswar
Hello sir.. Recently 5 days back I book aircel sim online.. After two days aircel sim was delivered to my home. I
Have submitted all the requires proofs and photo graph.. Its 5th day till now my sim wasn't activated..

My sim no:[protected]

I don't know why my wasn't activated. Plz check it once and activate my sim. Thank you....
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Aircel — My tariff plan is not activated and i paid for it 6 days ago

 GANESH sadh
My tariff plan is not activated still. i recharged my mobile 6 days ago.
how i call to customer care because my no. is blocked after i complained about it at 198 customer care
Plz help me...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — Wrongful activation of vas

 Vaidyanathan Palaniappan
Hi

My mobile number is [protected]. On Feb 8, 2016 Rs 50 was debited from my balance towards video talkies VAS subscription without my knowledge. I called up the customer care and asked for a refund and they provided me the docket number 1-[protected]. On Feb 9, 2016 I received a message saying my issue is resolved. However I did not get a refund still

And on Feb 10, 2016 @ 4.10 PM, another 50 rupees was debited from my balance for the same video talkies VAS subscription without my knowledge. Please cancel both these subscription and refund Rs 100 in my account at the...
Complaint comments  Read comments [4]Complaint category Mobile Service Providers

Aircel — Didn't solve my problem aircel

 vaibhav dangi
Aircel is good service provider but sometimes they can't fulfill his customer needs.
i am using internet then some service would be activated i call customer care and i am tell her to refund my money. but they made wrong complaint for closer of service this is the fault of customer care
i want to refund my money
otherwise i choose MNP to other service provider


Aircel No.: [protected]
Service Activation date:[protected]
Mode of activation (SMS / Call received)- SMS received
Amount Deducted (Rs.)- 10Rs. (only)
Date of deduction:[protected]
Complaint comments  Read comments [6]Complaint category Mobile Service Providers

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