Aircel Customer Care
Aircel Ltd.
Customer satisfaction rating: 37%
Submit a Complaint
10451
COMPLAINTS

Aircel Customer Care

Aircel Ltd.

TwitterFacebookLinkedInGoogle+
Address
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
1376
down
614
+91 12 4476 5000  [Head Office]
up
765
down
357

Fax:
Fax:
+91 12 4429 0524  
+91 11 2699 0095  
+91 22 4260 6070  
+91 20 4140 6699  

Additional info

Hyderabad
No.8-2-681/3A & 8-2- 681/3, Lakshmi Cyber Centre, Road No.12, Banjara Hills, Hyderabad - 500 034
+91 40 6554 1234

New Delhi
A44, Mohan Cooperative Industrial Area, Near Haldirams, Mathura Road, New Delhi – 110 044
Tel: +91 97 1609 9999
Fax: +91 11 2699 0095

Bangalore

69/1, Golden Millennium 4th Floor, Millers Road, Vasanth Nagar, Bangalore - 560 052
+91 88 9204 1111

Mumbai
Opus Centre, Opp. Hotel Tunga Paradise, Road No : 47, MIDC, Andheri-Kurla Road, Andheri East, Mumbai – 400 093
Tel:
+91 97 6809 9990
+91 22 4260 6240
Fax: +91 22 4260 6070

Pune
CommerZone, 144 / 145, 2nd Building, 6th Floor, Ashok Samarth Path, Yerwada, Pune – 411 006
Tel: +91 20 4140 6666
Fax: +91 20 4140 6699

Chennai
4th Floor, Spencer Plaza, No.769, Anna Salai, Chennai – 600 002
Tel: +91 44 4228 0000
Fax: +91 44 4228 0123

Kolkata
Globsyn Crystal Building, 3rd Floor, Block EP, Plot - 11 & 12, Sector-V, Salt Lake, Kolkata - 700 091
Tel: +91 98 0459 8045
Fax: +91 33 2357 4236

Coimbatore
No.114, 2nd Floor, Sri Arthanari Towers, Race Course Road, Coimbatore – 641 018.
Tel:
+91 42 2650 2583
+91 42 2650 2683
Fax: +91 42 2427 0170

Ahmedabad
B-1005, 10th Floor, Narnarayan Complex, Opp. Ganesh Plaza, Nr. Navarangpura Bus Stand, Ahmedabad – 380 009
Tel: +91 79 6513 3001
Fax: +91 79 4007 5340

Ernakulam
3rd Floor, RR Arcade, Geethanjali Bus Stop, Thammanam Post, NH By-pass, Ernakulam – 682 032
Tel: +91 48 4419 0000
Fax: +91 48 4419 0350



View More Information...

Customer satisfaction rating
37%
Complaints
10451
Pending
4491
Resolved
2678
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Aircel related photos (929)

Aircel Complaints & Reviews

Sort by:

Aircel — 18 rs sms pack unable to deactivate and its autoreneved without info

 hari nandi
Dear airtel,
This is to inform u that I am activated 18 rs SMS pack. And I did not kept that offer as auto renewal. But suddenly today its reneved and deducted 18 rs. So I checked with stop service in ussd in NY mobile its not showing there. So kindly cancel that offer and reverse that 18 rs to my account...
Mob no:[protected]
Name:harish n r

Thanks.
Harish...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel Mobile Services — Activation of sms package automatically

 Rabindrakumarmohanty
Dear Sir,
I am using post paid Air Cell mobile no. [protected] in Rajasthan area. On 02 Feb 16, I got two SMS (1) congrats aap ka SMS pack activate ho gaya hai (2) . Your pack RJSMS40N has been activated and there after company deducted Rs 40/- from my recharge amount without my call to activate or Interactive Voice Response to activate. I contacted customer care executive frequently for the said deduction but finally I got the answer that you have activated your SMS package and you can, t get back your money.
I want to raise my concern that the services provided by Air cell company...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Aircel overcharging every month and not respond for my escalation emails

 Vinoth Murthy
Myself Vinoth, am being using Aircel connection since 2006 and my number is [protected]. My outgoing has been barred due non-payment of bill and I am very much frustrated. I unable to make some important calls today and I may face a financial losses due to this. The reason for not paying the bill amount is, i am having a issue with my billing for last 2 months and I indicated the same to the Aircel executive Mr Chinnadurai ([protected]) (the person whom I contacted to get migrate from prepaid to post paid). I didn’t get any response from him and even he is not ready to pick my call but he picks...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — To deactivate the post paid connection

 Kamalesh Adhithan
Dear Sir / Madam,

This is the letter from Bro. S. Jesu, Headmaster, St. Joseph's Hr. Sec. School, Muthupettai, Ramnad Dist., I have Aircel postpaid mobile and i want to deactivate because of poor service. My no is [protected]. So please deactivate immediately as soon as possible.

yours sincerely,

Bro. S. Jesus SHJ...
Complaint comments  Read comments [2]Complaint category Schools

Aircel — Unnecessary amount deduction

 ramyarohini
Hi,

From last one week unnecessarily my balance is deducting, i will get the some msg, to activate and confirm 1. i didn't confirmed anything. automatically is activating. i called to customer care. but no use for refund. i request to refund the deducted amount within EOD without fail. My no-[protected].

Thanks in advance...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Aircel — Call drop and network issue

 Pinaki Dhali
Dear Sir,
With due respect, I want to inform you that I have been a problem of call drop in Aircel Mobile service Providers since 9 days.My cell show full network though I am not able to hear voice from the other side.After the same the phone automatically cut and charge me as one minute charges.I have not face such type of problem before.So I have lodged a complaint in aircel West Bengal circle number [protected].Till now the problem has not been solved.My number is from Kolkata circle but presently I am in WestBengal circle so I lodge the complaint in West Bengal they have assured me to...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Aircel — Extra data not credited

 nitinchdry
I am Nitin kumar, subscriber of aircel mobile no. [protected], Andhra pradesh circle, would like to bring the following for your kind judgment and action. On 30th jan. I recarge for INR 24 on my aircel number, there was a 125 + 375 MB extra data offer ( extra data in 24 hour ). But that 375 MB data not received till 3nd feb, i called at aircel customer care 3 times, or they are repeatedly saying there is a technical problem your data will come in next 2 hours, in next 48 hours ......
Complaint comments  Read comments [1]Complaint category Telecommunications

Aircel India — Threatening calls from aircel team

 Ravi Vijayaraghavan
I had requested aircel to cancel my postpaid connection in first week October. The aircel custoemr care person had not given me an ID at that point. He said that call back will be happening in 2 days. I had paid all my bills due and request them to against the five or six days I need to be charged from my deposit and refund me the remaining amount. My plan was dongle 699 plan. I stopped using the aircel connection before requesting cancellation. So for 5-6 days it would have come less than Rs300 which was the deposit amount. There was no communication from aircel for a week, I tried to contact customer...
Complaint comments  Read comments [4]Complaint category Mobile Service Providers

Aircel — Overcharging

 Asootosh Agrawal
It's been a problem since 20 days... I am being over charged daily for the 1st call that I make to a local no. Repeated complaints have brought no relief. Despite solving the issue they have started charging me at an even more higher rate. It charged me about 13 Rs and some paise for about 700+ seconds. Even after making complaints to the appellate authority no action were taken. I have recharged for a rate cutter of 89 rs under which I shud get a benefit of half paise call per second for 90 days.. But dis has made my life hell. Daily I call dem once to check y the same has not been resolved.
Complaint comments  Read comments [1]Complaint category Telecommunications

Aircel — Subscription

 Jagrit Kumar
Hi,

My Aircel No: [protected]

I am really facing big issue with pocket internet and other internet subscribe features from Aircel. It is automatically getting activated whenever I browse some other website. If I try to call the customer care, they have block me and I am not getting connect to the customer care person. Even I am not able to recharge my mobile. If I recharge, aircel takes the money without my permission.

I made recharge today(31/01/2016), And Immediately when I open google.com, I got a message that following has been subscribe and took...
Complaint comments  Read comments [1]Complaint category Telecommunications

Aircel — STORE 99 Activated and balance deducted [Resolved]

 kireanupam
Hello, this is Anupam Das, Aircel mobile number [protected]. STORE 99 has been activated in my number and I was unable to deactivate the service by sending SMS to 155223 STOP to deactivate the service, as it showed 'There is no VAS activated in your number'. Thats why I have complained here in this portal on 20 Jan 2016 and got a reply on 21 Jan 2016 stating that the service will be deactivated. But the service was still active and my 57 RS/- balance was deducted from account on 25 Jan 2016. After that I have again updated my complain on 26 Jan 2016 but did not get any reply. So this is my request...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — My last complaint not solved yet.

 sushant29280
My issue has not been solved. Who will refund my money of rs 101. U told recharge has done but I didn't get. Either u r fraud or u do intentionally to disturb the customers. Refund my money. Don ask for details again. U chk mails.
Sushant
[protected]...
Complaint comments  Read comments [4]Complaint category Telecommunications

Aircel — Balance deduction from 7844070746

 talhasiddiqui2000
Hello my mobile number is [protected].Aircel has deducted Rs 60 from my account.And the reason given by aircel customer care executive was that i have used internet..I donot know how can this magic happen in nokia 1100.It does not have GPRS even.So please credit my balance or I will go to comsumer for this. When I again called them they are just keeping my call hold or asking me to call later...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Recharge of 194 rs. 30000 sec

 Samee Khan Jazz
I had done a recharge of 194Rs. And did not got a penny into my phone i am outside now where i need to make an urgent call and i was having only 200rs cash in my wallet not after doing a recharge. There is only 6 rs. Left, there is no ATM nearby i follow up with you customer service as well the answer which i got was you have to wait for 3 hrs. Plz help...
Complaint comments  Read comments [1]Complaint category Other

Aircel — Aircel subscription [Resolved]

 ganeshan kannaya
Hi,

My Aircel No: [protected]

I am really facing big issue with pocket internet and other internet subscribe features from Aircel. It is automatically getting activated whenever I browse some other website. If I try to call the customer care, they have block me and I am not getting connect to the customer care person. Even I am not able to recharge my mobile. If I recharge, aircel takes the money without my permission.

I made recharge today(31/01/2016), And Immediately when I open google.com, I got a message that following has been subscribe and took...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — Unreasonable balance deduction from mobile

 manme46
Unreasonable balance deduction of aprox 90 Rs. without receiveing any msg from your side. before 2 days. trying to get in touch with you from 3 days, but as usual you guys are unavailable. Kindly get it solved as soon as possible....
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Aircel — Internet setting not getting

 akshay kabra
Gone to aircel express they are not responding they are telling come tommororw daily we are going same do me some favour...
Complaint comments  Read comments [1]Complaint category Other

Aircel Mobile Network — Balance deducted to nil for no reasons

 somnath majee
I recharged my aircel no [protected] with rs 60 in the morning of 30/01/2016. At night when i was calling my friend the balance was nil for no reason. The customer care call never connects saying executives are busy. What should i do. Looks like a pre planned fraud. Never expected such thing from aircel. Please do take necessary action...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — Ftt issue

 venkateshadi
Sir

Today one message comes to my device Rs 61=66 TT

I went to retail shop Rs 61 easy recharge and then after only Rs 61 tt comes to my mobile no. Where is extra Rs 5/-. Kindly add Rs 5.

I am taken proof as a screen shots.

thankx

Vasanth Kumar
[protected]...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Aircel — Call history required

 hemantjsk
i want the complete call history details of last month of my aircel prepaid no [protected].
Please mail the call details for the past two months to my email id: hemantjsk@gmail.com...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Recently Discussed

(14 minutes ago)
Flipkart
worst customer service and never buy from flipkart
(19 minutes ago)
Aquaguard & Ion Exacense Pvt Ltd
Failure to deliver service under amc
(30 minutes ago)
Videocon D2H
non-refund of unauthorized transaction
(55 minutes ago)
Cleartrip
refund not received to bank account.
(1 hours 1 minutes ago)
Khelmart
badminton shoes

Featured Complaints