Aircel Complaints & Reviews

My name is Laxmi kundu, my no is [protected]. Last at 06.02.2016. Deducted my balance RS 26 from my aircel mobile without my knowledge. So that day I was contacted aircel 198 no. And told that problem, they gave me this concern docket no. ([protected]). And ensure me. resolve my issue on 09.06.2016.but Today at 4:05:57 send me massage solve my issue, still but not refund my balance RS 26.so what else I'm? May I port my no. To idea network . That's want your Aircel company.

Today, While am browsing they have deducted unknowingly. This is not the first time happening to me. I have already changed one of my number to other network. I am using one more number and they are doing the same here. Unnecessarily deducting money and saying some stories. None of the networks are doing like this Except AIRCEL. Very worst service they are providing.

I need my money back, if not i have 4 aircel numbers more and i will change all my networks to others,

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Thank you for choosing Video Talkies 50 at Rs.50.0. You have been charged Rs.50.0 for 15 days. To unsubscribe SMS STOP to 155223.

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Hi Sir,

I want the complete call history details of my aircel postpaid no [protected]
Please mail the call details for the past two months to my email id: [protected]@gmail.com

Aircel mobile no.

We recharged for special top up recharge through epayment.aircel.com their online recharge site for Rs.103 on Feb 6, 2016. The web page claimed to give benefits of 103 rupees full talk time value + 103 MB data usage + 103 sms free.

But, to my dismay I found that though I did not make much calls, the balance was shown to be too low even by Feb 8, 2016.

The consumer service executive did not have any idea about what she was talking and made absurd claims like "there is no Rs.103 recharge" while their epayment site shows that amount and the benefits in that page, and also we got sms that the amount has been recharged successfully. She had no idea about why the balance became too low in spite of our not making any calls.

We were on a trip to Srisailam between Feb 6, 2016 evening and Feb 9, 2016 morning when we came back to Bangalore. BUT, since we anticipated roaming usage, we had the one-nation one -rate plan recharged on Feb 6, 2016; SO, there is no possibility of roaming charges being applied for the mobile also.

In addition, we had subscribed for a special rate cutter plan - Rs.47 (on January 19, 2016)- under which the call rate must only be 1.2 paise for 2 secs which is still valid. The customer service executive rudely claimed that the rate is not applicable and the company has "by default" activated only 1.8 paise per second which is absurd. HOW CAN THEY UNILATERALLY FIX THE CALL RATE while we have recharged as per their rate cutter plans they themselves advertised?

This is gross abuse and cheating by the company. They were initially reluctant to even record the complaint saying as if there is some mistake at our end while all recharges have been done online at their aircel.com website epayments page and following their links and we have got sms to prove the recharges have been successful.

However, when we indicated that this warrants complaint under consumer grievance even in a court only they recorded complaint dockets...

We are furnishing the complaint dockets as below:

1-[protected] (for the grievance related to mismatch between the rate cutter plan we availed and the charges they were applying to our calls)

1-[protected] (For grievance related to whether privileges can be granted for Rs.102 or Rs.103 recharge and also to check why the balance became so low suddenly).

STRANGELY, they have just sent an sms saying the issue has been resolved; HOW COME? They have not refunded the money to us, not explained why the balance was used up mysteriously within 2 days, nor explained what rate of call we can enjoy in the future, nor refunded the excess amount they have charged our phone INSPITE OF our availing the special rate cutter advertised by their site.

Please forward this complaint to the company so that they may handle this appropriately.

We are educated citizens of IT-literate Bangalore and if this happens in a major city, we wonder what will be the plight of illiterate villagers in rural areas...and hence, we may take this up under high appellate authorities if the matter is not suitably resolved to our satisfaction in tune with principles of natural justice - i.e. refunding the excess charges that have been unfairly levied on our calls, and by restoring our account balance properly.

Thanks and regards,

Jahnavi B.V.
aircel mobile no.

I request, i made an MNP to your service for 800 minutes free/1.5GB data plan but your
street outlet made 349 plan.After i requested to change in your stores in vain, expressed 3 months time.I kindly request you to change to MNP347, otherwise i will have to withdraw from your network and change my network. expecting quicker reply from your side

Chosen yr MNP Plan 347 for 800 minutes free/1.5 gb data. Through roadside temporary outlet, by mistake, activated 349 plan reported to yr aircel stores, asked to wait for 3 months. Now I request you to change to MNP 347 Plan else I have to change to someother network. Requesting your reply as soon as possible.

Dear Sir/Madam,

I need outgoing and incoming call details done through my mobile no +91 [protected] Aircel last 2 months kindly mail me details on my email id [protected]@gmail.com
Please send me these details as soon as Possible.

I have been using Aircel for almost 10 years now, have seen their service degrade day by day... now it has gonbe to a extent that im not getting any calls except missed cal alert.. made numerous complaints but its of no use.. Even govt employees wil work but not these guys, they wil simply close case before it breaches their deadline (3 days). A guy named Anantaraman was speakin(at 7:02) his only motto is to defend the closure of case I raised irrespective of whether you are impacted or not.

Roaming related problem to your side all ready talk to customers care but no response aircel service I m disappointed first time to aircel service I am all ready four mouth roaming free recharge but no problem face to me first time this kind of problem incoming call deduction my balance so please resolve this kind of problem.

Sir,
Ref:Mobile No:[protected]
TNX ID:TNR[protected]
This is to inform you that I recharged for Rs.104/ as per your message on 09/02/2016 at 4.53p.m through kotak netbanking but so far the amount is not credited. Kindly look into this matter and do the needful.
Thanks&Regards,
K.R.Lankaraman

I have had recharged of rs. 67, becouse aircel app was showing to free on aircel to aircel. But after recharged i got 500 mb internet balance. Which i was not needed.
I have complained to coustomer care but he replyed me that its your foult.But i was complaining again and again after all i recived a msg your complain has resolved. But i was got nothing.
I have cheated completly.

Sir I purchase new aircel sim on 29 Dec 2015. And at the time of purchase retailer promise to low call rate for one year but after one and half months my call rates have been increased. Call centres also not provided any solution. What can I do???
My number is [protected] rajasthan aircel check it...

Please provide as much information as possible. Do NOT post your phone number to avoid fraud calls. Do NOT share your credit card information.

my complaint no.[protected] is not still solved but message has come that it is solved.

I have ported my number to Aircel postpaid on November. From December onward they keep on billing in the name of value added services. I have called the customer care several times regarding the issue they keep on telling that they will provide refund once the bill is generated. Finally if i call after the generation of fill they ask me to pay the bill and informed that weaver has been raised and it will be reduced in the next bill.

I gave compliant on December month, still the weaver amount has not been given to me. In the mean time they keep on billing additional for different services every month, which goes on increasing every month.

November Rs 100 + tax
January Rs 150 + tax

I am getting billed fr un-used services every month in the name of VAS downloads. Even if i complaint to customer care they keep on rotating me in different sides. So far there is no clear resolution for my problem. I am really fed-up with complaining. Please resolve this issue ASAP.


I have also mailed a couple of times regarding this issue and there is no response for the mail as well. I didin't expect these kind of worst customer service from Aircel.

Please find the complaint numbers.
1. 1-[protected]
2. 1-[protected]
3. 1-[protected]

Acc No : 1-[protected]

Mobile No : [protected]

Regards,
Surendar M

Dear sir I am using Aircel since 2011 and I got bad experience many time all the experience were from customer care executives. I need a service in which I can check myself of last deduction of my account which will give me some relax from your side. As I have doubt that many time I lost some money and cant find the answer from your customer care side. this is embarrassing and shows your poor quality of service.

An amount of about Rs. 50 to 60/- has been deducted from my Aircel No [protected] before 2-3 days ago apart from this I have recharged a tariff of Rs 32 to my aircel number which provide On net call Local/STD Rs 15p/minute but I am being charged more for the on net calls. I have called many time to customer care on 198 but they told me that their server is down. The same excuse has been given all the time when I called them on 198.

You are requested to resolve my problem as early as possible and take such action against Aircel so that in future they cannot repeat such kind of act.

Thank You

Mrs Rita Gupta
Vill + Post- Cherki
Dist - Gaya (Bihar)
Pin -824237

I am an Aircel subscriber and about daily i have been charged for some services activated automatically. On calling Customer care, they are telling that i subscribed it using internet. Which is impossible. I only use WA on mobile internet and rarely FB. No browsing at all. WA & FB is used only through app.

Still no money has been redeemed and only they are charging the amount which is totally fraud.

Please take action regarding the issue.

I received a massage from company .In which written recharge with 53 and get 1 GB INTERNET for one month. I recharge from Paytm. They say recharge from retailer..Now they not pick my call.

Thank you for subscribing to Namma Namitha . You have

been charged Rs 35.0 for 7 days and your service will be

auto renewed with the same charges.


The aircel deduct 35 rs without my permission
please refund my amount

Refund Money
Hi,
I am vijay kumar
I am complaining regarding Money has been deducted from my number([protected]) for services which I hadn't even subscribed.
Please refund the money that was deducted.

Deducted Blance- 20 rupees
My No- [protected]
Thanks
vijay kumar