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Aircel Complaints & Reviews

www.aircel.com

2.8

Updated: Aug 8, 2025

Complaints 10588

Resolved

5248

Unresolved

5340

Good! Aircel values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Aircel step up their efforts to fully resolve all complaints 👍

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Aircel reviews & complaints page 255

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Address: Bangalore, Karnataka, 560045

Aircel is the bad network were they deduct our balace for no reason and now they have unabled to connect it to aircel customer exclusively for my number its too bad... never seen such cheaters... if you wan charity to run ua business ask us will transfer... unnecessary deducting balance by cheating... you fools

+1 photos

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Feb 12, 2016

Verified Support

Dear Usha S,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Date & Time of deduction:
Amount deducted:
Any message received upon deduction:

Warm Regards,
Aircel Social Care Team

Aircel Customer Care

from Mumbai, Maharashtra

Mar 16, 2016

Verified Support

Dear Usha S,

Hope your issue has been resolved. Please feel free to contact us on [protected]@aircel.co.in for any other assistance.

Warm Regards,
Aircel Social Care Team

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Dear sir,

My mobile no [protected]. I have rs. 85.53 but I used Internet.. And check my balance of rs. 20.53. I didn't understand with out permission to my balance deducated...

PLEASE refund of rs. 65

Thanks
I. Jayakumaresan
[protected]

Aircel customer support has been notified about the posted complaint.

Feb 11, 2016

Updated by infotojai Please refund of rs. 65...

I can understand with out permission to deducted rs. 65

Feb 12, 2016

Updated by infotojai Dear sir,

Remainder 1. There is not received in my mobile no. [protected] of not refund of rs. 65.

Please refund of rs. 65.

This is your kind information and please do this needful.

Thanks N Regards
I.Jayakumaresan
[protected]

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Aircel Customer Care

from Mumbai, Maharashtra

Feb 12, 2016

Verified Support

Dear infotojai,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Date & Time of deduction:
Any message received upon deduction:

Warm Regards,
Aircel Social Care Team

I

infotojai

from Coimbatore, Tamil Nadu

Feb 13, 2016

I did not use this model video club on 11.02.2016 but I had been charged rs 65 I request u to recredit to my number [protected].

2 days crossed we did not refund of rs. 65...

Please refund of rs. 65

Aircel Customer Care

from Mumbai, Maharashtra

Mar 15, 2016

Verified Support

Dear Customer(infotojai),

Hope your issue has been resolved. Please feel free to contact us on [protected]@aircel.co.in for any other assistance.

Warm Regards,
Aircel Social Care Team

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Address: 400072

Hi!

I have lost my Aircel pre-paid sim card today[protected]

Kindly block the card.

The number is : [protected]

My address is:
Sandesh Nagar, Bail Bazar Kurla (w),
Jay Vijay Mitra Mandal, Mumbai - 400072.

Thank you
Uttam Pote

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Aircel Customer Care

from Mumbai, Maharashtra

Feb 12, 2016

Verified Support

Hi Uttam Pote,

Thanks for reaching out to us. Kindly share the following information to confirm your identity:

Alternate no.:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:

Warm Regards,
Aircel Social Care Team

Aircel Customer Care

from Mumbai, Maharashtra

Mar 15, 2016

Verified Support

Dear Uttam Pote,

Hope your issue has been resolved. Please feel free to contact us on [protected]@aircel.co.in for any other assistance.

Warm Regards,
Aircel Social Care Team

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Address: Patna, Bihar, 800008

Sir, My name is Gaurav kumar verma. My mobile no is [protected].there is no incoming and outgoing facility on my sim. and customercare person dint help me.please do something.its urgent.

Thank You

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Aircel Customer Care

from Mumbai, Maharashtra

Feb 12, 2016

Verified Support

Hi Gaurav3514,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Mar 15, 2016

Verified Support

Dear Customer(Gaurav3514),

Hope your issue has been resolved. Please feel free to contact us on [protected]@aircel.co.in for any other assistance.

Warm Regards,
Aircel Social Care Team

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Address: Chennai, Tamil Nadu

Hi sir I am kishor kumar sen, 60 rupees debited from my balance in three times but i complained customercare person, they told me within 24hrs you will get your money but i didn't got my balance and the customercare service is showing all lines are busy so i want to refund my money or i will make it portability.plz solution this matter.without my knowledge how quiz and vas are being activated .so solve it plz.mob no-[protected]

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Aircel Customer Care

from Mumbai, Maharashtra

Feb 12, 2016

Verified Support

Dear Kishorkumar Sen,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Date & Time of deduction:
Any message received upon deduction:

Warm Regards,
Aircel Social Care Team

Aircel Customer Care

from Mumbai, Maharashtra

Mar 15, 2016

Verified Support

Dear Kishorkumar Sen,

Hope your issue has been resolved. Please feel free to contact us on [protected]@aircel.co.in for any other assistance.

Warm Regards,
Aircel Social Care Team

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Address: 110066

Im used to regularly recharge Rs.99 and getting service.
Last Sunday and Monday I had recharged Rs.99 topup. completely credited into promo balance.
Now im really disappointment and help me out how to use this promo balance.

Aug 8, 2021

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Feb 12, 2016

Verified Support

Hi Yuvaraj003,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Recharge Denomination (done on the number):
Recharge Date:
Mode of recharge:
Transaction ID:

Warm Regards,
Aircel Social Care Team

Aircel Customer Care

from Mumbai, Maharashtra

Mar 15, 2016

Verified Support

Dear Yuvaraj(Yuvaraj003),

Hope your issue has been resolved. Please feel free to contact us on [protected]@aircel.co.in for any other assistance.

Warm Regards,
Aircel Social Care Team

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Address: 560034

They are theap.recharge plans information are hide.and giving msg that u recharge 75rs u"ll get 100.but not given.when i called then they tells the hide plan.that u cant recharge more than 2 times..

Aug 7, 2021

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Feb 12, 2016

Verified Support

Hi Ratneshbaba,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Date of offer message received:
Recharge Denomination (done on the number):
Recharge Date:
Mode of recharge:
Transaction ID:

Warm Regards,
Aircel Social Care Team

Aircel Customer Care

from Mumbai, Maharashtra

Mar 15, 2016

Verified Support

Dear Customer(Ratneshbaba),

Hope your issue has been resolved. Please feel free to contact us on [protected]@aircel.co.in for any other assistance.

Warm Regards,
Aircel Social Care Team

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Address: Jodhpur, Rajasthan, 342001

Website: www.aircel.com

My aircel number was working well since the beginning but from last two months every time i recharge my number they cut the balance and no reason is being provided. this has cost me around rs. 400 in last 2 months, when i go to aircel offices they tell me that services are down and they are not getting how the balances are being cut. i am frustrated from all these, please help me out.

The Aircel number from which balance deductions are being done is [protected] and my alternate number is [protected].

In wait of positive action,

Regards
Mahendra Vyas

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Feb 11, 2016

Verified Support

Dear mahen5355,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Date & Time of deduction:
Amount deducted:
Any message received upon deduction:

Warm Regards,
Aircel Social Care Team

M

mahen5355

from Delhi, Delhi

Feb 11, 2016

Recharge amount : as described below
Deduction made within 12 hours of recharges

Total number of deductions : 8

29th January rs. 20
24th January rs. 50
21st January rs. 10
2nd January rs. 50
28th December rs. 50
6th December rs. 50
3rd December rs. 50
21st November rs. 50

The above details will help you find details about case. Please help.

Aircel Customer Care

from Mumbai, Maharashtra

Mar 14, 2016

Verified Support

Dear Mahen(mahen5355),

Hope your issue has been resolved. Please feel free to contact us on [protected]@aircel.co.in for any other assistance.

Warm Regards,
Aircel Social Care Team

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Address: Warangal, Andhra Pradesh, 506167

Website: Aircel

Not canecting castamar Care and complaint( 121&198) and discanecting call of canected castamar care numbers 30rupes deducting and not response before 3 days continually I'm calling but wast of my time lot of days tha warest network Aircel

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Aircel Customer Care

from Mumbai, Maharashtra

Feb 11, 2016

Verified Support

Dear ajay kumar Samala,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Date & Time of deduction:
Any message received upon deduction:

Warm Regards,
Aircel Social Care Team

Aircel Customer Care

from Mumbai, Maharashtra

Mar 14, 2016

Verified Support

Dear Ajay(ajay kumar Samala),

Hope your issue has been resolved. Please feel free to contact us on [protected]@aircel.co.in for any other assistance.

Warm Regards,
Aircel Social Care Team

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Address: 641003

I am using aircel network number ([protected]). Last month (Jan 6th 2016) I received a message from DK-60006. It says as follows:

Dear Customer Special Offer Only for U! Recharge with RC35 & make all Local Aircel calls @ 10p/min for full 60days.

After i received the message i should make recharge for Rs.35 and then i receive a message from DD-Aircel. It shows as follows:

Congrats, Extra validity on RC35 is credited. Happy talking.

But when i make a call to some aircel numbers, it may charged as normal as 1p/sec. How it could be possible. When i try to contact aircel customer care they block my number.

Feb 19, 2018

Complaint marked as Resolved

solved the problem by they offered me for 1 year A2A .10paisa/call .

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Feb 11, 2016

Verified Support

Hi kutti ravi,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Mar 14, 2016

Verified Support

Dear Kutti Ravi,

Hope your issue has been resolved. Please feel free to contact us on [protected]@aircel.co.in for any other assistance.

Warm Regards,
Aircel Social Care Team

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Address: 560037

Website: aircel

Hi, i had protable my odisha aircel sim to karnataka aircel sim, i got a msg from aircel for activation before 2days, as per msg yesterday my sim has actived but after i put new sim, network is not coming.i try 2/3 times switch off/on but still network is not coming what can i do, can u plz help me imidiately, what can i do now???

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Feb 11, 2016

Verified Support

Dear jeeeban,

We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:

Aircel No.:
Signal Bars:
Alternate No.:
Complete address:
Landmark:
Specific location/everywhere (indoor/outdoors):

Warm Regards,
Aircel Social Care Team

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Address: 560005

Hello sir.. Recently 5 days back I book aircel sim online.. After two days aircel sim was delivered to my home. I
Have submitted all the requires proofs and photo graph.. Its 5th day till now my sim wasn't activated..

My sim no:[protected]

I don't know why my wasn't activated. Plz check it once and activate my sim. Thank you.

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Feb 11, 2016

Verified Support

Hi Santhati Eswar,

We regret the inconvenience caused. Kindly share the following details with us in order to look into your issue:

Aircel no.:
Alternate no.:

Warm Regards,
Aircel Social Care Team

S

Santhati Eswar

from Bengaluru, Karnataka

Feb 12, 2016

Thank you for responding to my issue. Here is my sim details..

Aircel no: [protected]
Alternate no: [protected]

Plz check it once And activate my sim.. Thank you...

Aircel Customer Care

from Mumbai, Maharashtra

Mar 14, 2016

Verified Support

Dear Santhati Eswar,

Hope your issue has been resolved. Please feel free to contact us on [protected]@aircel.co.in for any other assistance.

Warm Regards,
Aircel Social Care Team

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Address: Bikaner, Rajasthan, 334004

My tariff plan is not activated still. i recharged my mobile 6 days ago.
how i call to customer care because my no. is blocked after i complained about it at 198 customer care
Plz help me

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Feb 11, 2016

Verified Support

Dear GANESH sadh,

We regret the inconvenience caused. Kindly share the following details with us so that we can assist you in a better way.

Aircel No:
Date and Time of recharge:
Mode of recharge:

Warm Regards,
Aircel Social Care Team

Aircel Customer Care

from Mumbai, Maharashtra

Mar 14, 2016

Verified Support

Dear Ganesh Sadh

Hope your issue has been resolved. Please feel free to contact us on [protected]@aircel.co.in for any other assistance.

Warm Regards,
Aircel Social Care Team

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Address: 641045

Website: www.aircel.com

Hi

My mobile number is [protected]. On Feb 8, 2016 Rs 50 was debited from my balance towards video talkies VAS subscription without my knowledge. I called up the customer care and asked for a refund and they provided me the docket number 1-[protected]. On Feb 9, 2016 I received a message saying my issue is resolved. However I did not get a refund still

And on Feb 10, 2016 @ 4.10 PM, another 50 rupees was debited from my balance for the same video talkies VAS subscription without my knowledge. Please cancel both these subscription and refund Rs 100 in my account at the earliest.

Aircel customer support has been notified about the posted complaint.

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V

Vaidyanathan Palaniappan

from Coimbatore, Tamil Nadu

Feb 10, 2016

Screenshots attached

Wrongful activation of vas - Comment #2309354 - Image #0

Wrongful activation of vas - Comment #2309354 - Image #1

Aircel Customer Care

from Mumbai, Maharashtra

Feb 11, 2016

Verified Support

Hi Vaidyanathan Palaniappan,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

V

Vaidyanathan Palaniappan

from Coimbatore, Tamil Nadu

Feb 15, 2016

Nobody has reached out to me yet. will there be a resolution or not? just hopeless customer service from aircel. Better to port out

Aircel Customer Care

from Mumbai, Maharashtra

Mar 14, 2016

Verified Support

Dear Vaidyanathan Palaniappan,

Hope your issue has been resolved. Please feel free to contact us on [protected]@aircel.co.in for any other assistance.

Warm Regards,
Aircel Social Care Team

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Address: Jaipur, Rajasthan, 302019

Website: www.consumercomplaints.in

Aircel is good service provider but sometimes they can't fulfill his customer needs.
i am using internet then some service would be activated i call customer care and i am tell her to refund my money. but they made wrong complaint for closer of service this is the fault of customer care
i want to refund my money
otherwise i choose MNP to other service provider

Aircel No.: [protected]
Service Activation date:[protected]
Mode of activation (SMS / Call received)- SMS received
Amount Deducted (Rs.)- 10Rs. (only)
Date of deduction:[protected]
Service deactivated from CC (Y/N): N
Notified within 24 hours(Y/N): Y

Aug 7, 2021

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Feb 6, 2016

Verified Support

+1

Hi vaibhav dangi,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

V

vaibhav dangi

Feb 8, 2016

ok aircel please solve my problem

I

internet

from Mumbai, Maharashtra

Feb 11, 2016

with Complaint reference number :1-[protected], My problem was resolved on 7/2/2016, but after three days once again i am facing the same net connection browsing problem, This is the third time i am facing the same problem...

I

internet

from Mumbai, Maharashtra

Feb 11, 2016

with Complaint reference number :1-[protected], My problem was resolved on 7/2/2016, but after three days once again i am facing the same net connection browsing problem, This is the third time i am facing the same problem...

10 Digits mobile number. [protected]

Issue location and place:Tin factory, Bangalore

Error message:Network error

Issue facing from:15/1/2016

Handset using:huwei honor holy u-19

Dual sim or single:Dual Sim

Checked in other handset:Checked, But Not connecting...I can say 100% Network problem, Because if i insert other sim net is connecting...

Aircel Customer Care

from Mumbai, Maharashtra

Feb 11, 2016

Verified Support

Hi internet,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Mar 14, 2016

Verified Support

Dear Customer(internet),

Hope your issue has been resolved. Please feel free to contact us on [protected]@aircel.co.in for any other assistance.

Warm Regards,
Aircel Social Care Team

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Address: 273001

Sir 5/2/16 ko Raat me 9:35 pr mere Aircell no [protected] se 49 rupees dedutct ho gya. maine complain kiya to 48 Ghante me paise wapas ho jayenge ye customer care officer ne bataya and ye complain No diya 1_[protected] and 1_[protected] diya. 3 time call krne pr btaya gaya ki aap ka paisa 2 Ghante me wapas ho jayega abhi thoda network problem h but ab tk nhi huwa .
aj senior officer sakhchi ne kaha ki ab aap ka paisa waps nhi hoga

Aug 7, 2021

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Feb 11, 2016

Verified Support

Dear marufkhan,

We regret the inconvenience caused. Kindly share if any message received upon deduction.

Warm Regards,
Aircel Social Care Team

Aircel Customer Care

from Mumbai, Maharashtra

Mar 14, 2016

Verified Support

Dear Customer(marufkhan),

Hope your issue has been resolved. Please feel free to contact us on [protected]@aircel.co.in for any other assistance.

Warm Regards,
Aircel Social Care Team

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Address: Gorakhpur, Uttar Pradesh

Sir 5/2/2016 ko mere mobile se 49 rupees kat gye maine complaint kiya to 48 hours me paisa return ho jayega ye keh kr mujhe ye complain no diya 1-[protected] and 1-[protected] diya fir maine kai bar call kiya to bole 2 hours me paisa mil jayega bt ab tk Refund nhi kiya

Aug 7, 2021

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Feb 11, 2016

Verified Support

Dear marufkhan,

We regret the inconvenience caused. Kindly share if any message received upon deduction.

Warm Regards,
Aircel Social Care Team

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Address: 600097

Website: consumer complaint

My name is Balachandar, my no is [protected]. Last at 10.02.2016. Deducted my balance RS 31 from my aircel mobile without my knowledge. So that day I was contacted aircel 198 no. And told that problem, t([protected]).Please refund my balance RS 31.

Aug 7, 2021

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Feb 10, 2016

Verified Support

Hi Balachandar S,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Meanwhile please share any message upon deduction.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Mar 14, 2016

Verified Support

Dear Balachandar S,

Hope your issue has been resolved. Please feel free to contact us on [protected]@aircel.co.in for any other assistance.

Warm Regards,
Aircel Social Care Team

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Address: Kanchipuram, Tamil Nadu, 600048

I deactivated video talkies 50 on[protected] by morning.But at 1.07pm i have been charged again and got a msg tat talkies is activated. All my balance are getting lost. if i send a msg to 155223 typing STOP, i getting reply that nothing is activated. Pls kindly deactivate it orelse change my operator to airtel.

Aug 7, 2021

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Feb 11, 2016

Verified Support

Dear cyril manicks,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Meanwhile please share your Aircel No.

Warm Regards,
Aircel Social Care Team

Aircel Customer Care

from Mumbai, Maharashtra

Mar 14, 2016

Verified Support

Dear Cyril Manicks,

Hope your issue has been resolved. Please feel free to contact us on [protected]@aircel.co.in for any other assistance.

Warm Regards,
Aircel Social Care Team

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Rs30 &Rs35 deducted respectivly on 29-jan-2016&on 6th feb 2016 for vas which I have not subscribed atall.I request my money back.Stop this type of chiting to aircel customer.

Aug 7, 2021

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Feb 10, 2016

Verified Support

Dear Ravindra Sahoo,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No:
Any message received upon deduction:

Warm Regards,
Aircel Social Care Team

Aircel Customer Care

from Mumbai, Maharashtra

Mar 14, 2016

Verified Support

Dear Ravindra Sahoo,

Hope your issue has been resolved. Please feel free to contact us on [protected]@aircel.co.in for any other assistance.

Warm Regards,
Aircel Social Care Team

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