Aircel Complaints & Reviews

i have been using an aircel sim for last 2 and 1/2 months. my phone number is [protected]. the problem is that i have been receiving phone calls reguarding advertisement, voice calls many times a day. also there are sms-s reguarding advertisement from various toll free numbers, most of them are spam messages. these are very disturbing for a person....such phone calls are very irritating and disturb me. i visited their website and saw a scheme START DND TO 1909 to stop these. but it was an invalid code. i also requested a complaint on their website and filled a form reguarding this giving my personal details

I bought an aircel prepaid simcard and used it for an year. I lost the sim card some day. I enquired with aircel customer care how to recover it. He said it is free of cost and can be recovered from any customer care office. But when i reached the office, he demanded 100 rs. I gave him anyway. But after two days, when i kept in my mobile. It says SIMCARD rejected. When i asked him, he says you kept simcard in your pocket so it is rejected.

i am Ramamoorthy, i am using two aircel prepaid service, mobile number [protected] and [protected]. unwanted advertisement call and sms coming to my mobile often ie. many times per day. this call and sms giving disturbance to me and i cannot concentrate my work. here after i like to stop this kind call and sms immediately. kindly take necessary steps to prevent this advertisement call and unwanted sms.

thank you

I was PORT my number ([protected]) from Airtet to Aircel and forwarded my request on 29.4.2011 (UPID – AD194189). On 05.04.2011my Airte services barred and I used my Aircel sim but it was not in working condition. I called Aircel officer (Mr. Kulwant Singh, mobile no. [protected]) and he insured me that number would be operational within 24hrs but it was not operational after 48hrs. I tried to Mr Kulwant so many times but he does not pick my call.
At last I called to Call Center tell him my situation, they informed me that ur request is still in progress and they are unable to tell me how much time they will take for activation.
I never ever expect such kind of services from AIRCEL and the kind of attitude shown by Aircel executive is totally irresponsible.

Kindly help me out.

Satish Sharma
[protected]/ [protected]

i just want to know the details of this number specially the address of the person

for subscribe and charging:

"aircel music connect service" has subscribed by aircel company without my information for my sim "[protected]" and nearly 30 rs. has charged .
I have made all the efforts to unsubscribe it without any luck, which i have not subscribe by me .
I Sent messages to 543219, called Aircel customer service also but no proper response..

Please help...

sir/madam
my name is manish kumar, i have aircel (my no -[protected]) prepaid connection since 2 year. my complain is that aircel
company unwanted activate service.every time.This time they activate ipl cri match score througth sms and they charge rs-3 every day .i call the cusmer care many times but,they not not deactivate..

hi i have follow uping aircel team to convert my mobile no postpaid to prepaid but still no response from aircel.

my number [protected]

I have recharged Rs 110.00 for my aircel mobile no. [protected] on 5 may 2011 through recharge it now. the amount is deducted from my SBI account but it is not recharged. the reference no. is IG49859451.

sir my Aircel number is [protected] and i want to change the company to MTS. When i was sending message to generate upc code the aircel company did not give me the upc code after sending sms. they deduct money also. i am trying to call aircel customer care but it is blocked by them. i dont know what to do. i just want to change the Aircel to some other operator. Please help me out and i request TRAI to see what is going on in Aircel company they doesnot provide upc code to the customers. This is not going fair enough. I hope my problem will resolve by appropriate authority by soon as possible.

hello sir,
i want my mobile call records..

sir,
I have been recharged for 70.Rs full talk time, i used my balance for 5.Rs and the next day my account balance is just 6.Rs. We called to aircel customer care that it has been activated music.

we said that we didn't kept any anything and they said that it has been activated from january.

They took my money now and saying four months charges and there is no 4 months subscription in that aircel service.

full of fraud aircel pls dont choose aircel any one..

I HAVE AIRCEL PREPAID IN MY MOBILE SMS IS NOT GOING TO ALL THE NUMBERS I DONT KNOW PLEASE HELPPPP MEEEE

April 01, 2011

From
R.Arun,
Mobile Number :[protected]
7/4, Chokkar Street,
Near Raja Lodge,
Theni - 625 531

To
The Consumer authority
Consumer court
Chennai

Dear Sir/Madam,

Sub : Cellphone sim portability service - reg

I am R.Arun, I have using the AIRCEL service from 2007 onwards,
Presently government announced the change the service provider without
number changing and AIRCEL also problem for me bills was not received
for last 4 months, bills amount also high and network compliant also
high. I have change the service provider because above said problem
and as per rules I have sent the message to 1900 on 19.03.2011
(portability change - PORT [protected]). AIRCEL was given the unique
porting code - DT 386383 and submit to the Vodafone on same date. ( I
will transfer to AIRCEL To VODAFONE.)

Upto 19.03.2011 bill was closed and AIRCEL payment of Rs.200/- on that date.

But I have received the message from Vodafone ON 26.03.2011, your
porting code does not match. (Received message from Vodafone - Hello!
your porting request DT 386383 dated 26 Mar 11 has been rejected by
your current operator due to the porting code does not match the Donor
allocated porting code for this number. Pl contact your current
operator for further details). I have contact and told the above said
problem to Theni Aircel show room ([protected]), Coimbatore office
[protected] and Madurai office[protected] but no one told
the solution.

AIRCEL and Vodafone message also same code but how was differ porting
code. I don't know.

I have paid on upto date on 19.03.2011 but who will bear the till date
bill payment.

My requisition, I will quick to change the service provider from
AIRCEL to VODAFONE.

Please sir give me the time and solve my problem immediately.

Thanking you,

Yours Sincerely,

s/d (R.Arun)

Note : My mobile number is [protected]
Addition number is [protected] e.mail address : [protected]@gmail.com


--
R.Arun
Theni, Theni district
Tamilnadu, India
[protected][protected][protected][protected][protected][protected]
April 11, 2011

From
R.Arun,
Mobile Number :[protected]
7/4, Chokkar Street,
Near Raja Lodge,
Theni - 625 531

To
The Consumer authority
Consumer court
Chennai

Dear Sir/Madam,

Sub : Cellphone sim portability poor service - reg
Ref : Refer my letter dated 01.04.2011

As I have waited for 15 days[protected] to[protected] and sent the
Portability number (new number is DT 449981) and received on
[protected]. But still now not yet change my mobile service provider
from AIRCEL to Vodafone.

So far I have given the two times given the portability number but not
yet solved the problem. Please suit the case for AIRCEL for time
delay service from 19.03.2011 to 11.04.2011 and relaxation for bill
payment for during the period also. I totally disappointed and
painful process for during the peirod.


Thanking you,

Yours Sincerely,

s/d
(R.Arun)

Note : My mobile number is [protected]
Addition number is [protected] e.mail address : [protected]@gmail.com

[protected][protected][protected][protected][protected][protected]

May 02, 2011

From
R.Arun,
Mobile Number :[protected]
7/4, Chokkar Street,
Near Raja Lodge,
Theni - 625 531

To
M/s. S. Saroja
Complaints Cell, CAG.
Consumer authority
Consumer court
Chennai

CC to : Mr. I.V.J.Pradeep, AIRCEL Limited, Coimbatore.
Mr. Vasanthakumar, AIRCEL Limited

Dear Sir/Madam,

Sub : Cellphone sim portability poor service - reg
Ref : Refer my letter dated 01.04.2011 & 11.04.2011

Dear Madam

Greetings! Refer my letter dated April 1 & 11, 2011 regarding AIRCEL sim portablity (AIRCEL TO VODAFONE) changes. But still now not yet change, clear cut solution not given for AIRCEL. I was tried portability number for March 19, April 4 and April 19 - 2011 but not yet resolved. (I have deposit with AIRCEL amount of Rs.250.). Last portability also expired day after tomorrow.

AIRCEL Customer care says - local AIRCEL dealers, local AIRCEL dealers says - contact AIRCEL head office and AIRCEL head office say - contact customer care. All are doing like round the clock but nobody given the correct solution.


Please madam help me and give the direction.

Contact number +[protected] +[protected]

E.mail address : [protected]@gmail.com


Thanking you,

Yours Sincerely,


R.Arun
(R.ARUN)
--
R.Arun
Theni, Theni district
Tamilnadu, India

Sir,
My Self V.Arun kumar. My Prepaid Aircel mobile Number is [protected].
Every Month Rs30 detecting from my account.I am not activated any Value added services additionaly.
In this regards I queried customer care, I didn't get proper responses not getting soultion.
Pls take this my complaints and do needful..

My mail id: [protected]@yahoo.co.in

Hi
I have a Aircel number and wanted to port it out of Aircel as the service is very poor. I gave a request to the new vendor on Wed (27 Apr 2011) but on Friday (29th Apr 2011) I get a response from the new provider that Aircel has rejected my MNP request stating that "Your Port in request for Mobile number 98414xxxxx has been rejected by your service provider due to outstanding payments". When I contacted the Aircel customer service I was able to talk to them they say my outstanding is "zero" but status is "Payment due", not sure what type of system they have. In this process I lost the amount I paid for the new operator.
Another discovery that may be o[censored]se to others, Aircel will not connect to customer service if you call them from an Aircel mobile either 121 or [protected]. It just gets disconnected when it says"... connecting you to our customer service" - this was an accidental discovery after 2 hrours of experiment calling the customer service.
I have to now try after few days - one more opportunity for Aircel to reject my MNP request
Regards
Amudhan

Worst experience with Aircel customer Service

I received a call from Mr. Ranjan from [protected] I simply asked him that I want the outgoing SMS details of my Aircel number [protected] which he denied and answered in very arrogant way, he said I will not share the details we don’t have the access to it when I asked him to transfer the call to his boss he said I don’t have any boss, Is this the way Aircel treat his customers?

When we called on [protected] a different person Mr. Sunil picked up the call and said there is no one by the name of Mr. Ranjan when I insisted then he said Mr. Ranjan is not available today call back later.

Different answers from different departments of aircel

Yesterday I called aircel customer service team and enquired how to get the Outgoing SMS details. The executive said either you can visit a Aircel store or you can mail across we will provide the details, I did the same now Aircel is sharing different polices.

I want an action to be initiated against all defaulters.

Looking for resolution kindly provide the Sms outgoing details as asked in trail mail.

Go to the below mentioned links..
http://www.clientcomplain.com/aircel-Complains-16560-SC.html


Regards,
Rakesh Ranga
[protected], [protected]

________________________________________
From: Rakesh Ranga [mailto:rakesh.[protected]@in.aegisglobal.com]
Sent: Friday, April 29, 2011 7:28 PM
To: 'care.[protected]@aircel.co.in'
Cc: 'nodalofficer.[protected]@aircel.co.in'; 'appellate.[protected]@aircel.co.in'
Subject: Required sms details [protected]
Importance: High

Hi,

Kindly provide me the details of all outgoing SMS from 1 April’11 to 28th April’11.

User of the Aircel number – [protected]
Number issued on the Name – Saurabh Singhai

Regards,
Rakesh Ranga
[protected], [protected]

Respected sir,

My name is santosh Pandey & mobile number is [protected] (MP), service provider AIRCEL,

Sir, AIRCEL activate value added services ( Dialer tone) without my permission, any type of request and deducted Rs 41/- ( as per customer care) ,i had talk to customer care they told me if you registered your complaint in 48 hour so i take it otherwise no, then after send mail to care.[protected]@aircel.co.in & nodalofficer.[protected]@aircel.co.in dtd[protected] but they have no replay . basic problem is sir i am working in MAHARASHTRA and after 1 or 2 month come in Madhya Pradesh then use this number, my meaning is how to get information about any value added service activation and balance deduction without my permission while my sim is not in phone(Maharastra).

Customer care told me this is system mistake, I ask to you system not give balance without any recharge why ?

for example Banks are handling & maintain lot of transaction and accounts but there system is not make such type of mistake why in regular basis ?.

Please take strictly action & charge penalty against such type of mall practices for getting more profit use public pocket in illegal way
& Refund my Balance.

And second is sir please issue to guideline this company registered customer complaint after then 48 hour's. for example if a person for 5 day's in hospitalise in serious case what is his first priority medical or company 48 hours rules.



Thanks & Regards


Santosh Pandey
Contect number
[protected] (MH)
[protected]
[protected]

HI,
AIRCEL is one of worst mobile service providers in india.
so plz avoid aircel company. no responce from customer care. no good plan.
they active all value added service. they take all money after recharge.
they take money for failed sms. so ppppppppppllllllllllllzzzzzzzzzzzzz must avoid AIRCEL.
THEY GOT MORE PROFIT FROM LESS CLIENT. FROM THIS STRATEGY AND TRAGEDY.PLZ MAKE SOLUTION.
THANK YOU.

dear sir, date:-28/04/11

i asked details about std rate cutter from aircel customer care. so they asked me to put Rs.23 booster pack and it provides 30p/min. after activation of the booster pack i supposed to call std but my balance gone 2p/sec. so i called customer care and complainted to them .but they attend the call and asked my complaint but no any response from them so i maked call to nearly 3 customer care executives. but they telling some reason and making me to get irritation and tension. because of this problem i cant call to my husband peacefully.
please take my complaint and give me good solution thanking you,
by ,
R.jeevitha