Aircel Complaints & Reviews

Please see the mail i sent to aircel below

from shafi noor [protected]@gmail.com
to nodalofficer.[protected]@aircel.co.in,
Care.[protected]@aircel.co.in,
appellate.[protected]@aircel.co.in,
aircelsocialmedia <[protected]@aircel.co.in>
date Sat, Jun 25, 2011 at 3:38 PM
subject Poor customer care response
mailed-by gmail.com

hide details 3:38 PM (50 minutes ago)

Hello Sir/Madam,

Today i called to customer care executive by dialing 198 for a compliant on address proof mismatch for my number and my fathers number.

My number : [protected]
My Father's number : [protected]

My number was in the name of Elumalai and my father's number is in the name of Dhakshanamoorthy in your records. But it should be in the name of Shafiullah for my number and Noorbasha for my fathers number. With the mail i recieved from Appellate on friday i was to submit following details to Aircel office @ Coimbatore

Proof of Identity & Address submitted while availing the connection.
Last Recharge Date & Value
Frequently called numbers

My question to your customer care executive was when i had given my proof to get the simcard how can it get changed. I also mentioned i had the bill copy of the purchase of simcard. I had purchased it from Gautham and Gautham Agencies, Villupuram on Dec 20, 2006. From that time i am using this card. I didn't got any call from aircel for any address proof verification. The executive(not fit for that word) who attended my call today at 1:54 pm heared all what i said and just cut my call suddenly. Then i spoke to another executive called Jay(not fit for this job) trying again and asked for the details of person who had answered my previous call for giving you compliant. He said we dont provide that facility. Then i mention the problem i had with MNP. Then said to him i had called for complaining about address proof mismatch. But he was not listening to what i am saying he is mentioning if you want to do MNP these are the following steps..blah blah blah.....I got irritated bec he was not listening to what i am saying and harshly said listen to me....he too scolded in local language and cut the call.....

So i am writing my compliant to you now. Please take it forward.

I am really worried about who will having the simcard with our address proof. If someone misuses it then problem will be for ours. So kindly check your database by who had got connection on the same date in our name and ask them to update their address proof.

I am ready to give compliant in court because this is a sensitive issue.

I will scan the bill copy of my purchase of simcard and send it to you by monday or tuesday.

Request : Please port out my number soon to airtel i had raised the request on May 13 and got rejected twice. I had raised again. Waiting for your response.

Thanks
Shafiullah
[protected]

Dear all don't get aircell postpaid connection and don't get into trouble.

My number [protected].

Actually i am a aircell prepaid holder. from aircell they have called so many time to change to postpaid connection and they said every month only max charge 250 rs only.

i agree with them to change the connection as postpaid. first month i got bill amount 320 2nd month 380 3rd month 420 4th month 595. every month they charge 90 rupees for VAS charge. every month i was walk in to their tambaram office.

everytime they said we blocked it you will not get charge anymore but everymonth there's additional charge.

3 rd month they said we deducted the VAS charge you need not to pay.then the 4th bill shows previous balance 98 with tax.

Finally i fed-up then i walk in to tambaram aircell office to handover the postpaid. the branch officer said everything should pay even the previous balance. i asked why i have to pay vas charge without download anything. but he got no answer.
then i asked him to show the history of my vas downloads. he got no answer and he askme to send mail to them and have wait for 3 days.

Then i realized that one of the great cheating company aircell. then the final payment was 695 rupees.

Always i got received sms from aircell "thanks for using online games" even without download. for this issue i was walked 5 times to aircell office.

this to learn to lesson for every please be care while they ask you change to postpaid.

I got used this number for long time for my office any many of my friends. If not i will throw this simcard to their face.....

Unsubscribe from aircel music connect and dialer tune service
Hi,

I have not subscribed the aircel music connect service and dialer tune service. But without any prior information for the past three months i have been charged 30/per + 15/per month for above mentioned service for my sim "[protected]". I am trying to call the customer care but in vein. I need to unsubscribe from the music connect service and dialer tune service. The charged amount should be repayed to my account.

Thanks,

aircel activated a caller tune on my number without my concern,and deducted a balance of 35 from my phone

My mobile no is [protected], everyday Rs. 1/- is being deducted for sending me jokes, news alerts etc. I had not subscribed but automatically this service has started. Kindly stop this service immediately

I(Akshet Goyal) m using Aircel Prepaid Sim my No. is [protected]. I recharged the tariff of Rs 11/- on my mobile on 19/106/11 around 10pm by dialing *122*1100# then i checked my main balance but the balance was the same as before recharge so i recharged it again but this time also there was no change in balance so i recharged it thrice and this time company deducted Rs 33/- from main balance and now company is not ready to credit rs 22/- in my account.

Plz take the necessary action as soon as possible. I shall be highly thankful for the same.

Thanks,
Akshet Goyal
Alternate No. [protected]

Sir/ Madam,

My name is Rama and my aircel mobile no is [protected].

I used net banking to recharge my Aircel mobile with Rs 70. The amount was withdrawn but it did not get recharged to my mobile. I called 198 and lodged a complaint stating the same. For the first time, the person (I dont remember his name) who attended my call did not give me a good solution and simply disconnected the call. When I called again, the next person asked me to select option 4 from this 198 no. And for the third time, the person who attended this call asked me to send a complaint mail to "talktoaircel". Hence this mail. Pl recharge Rs 70 to my mobile as soon as possible.

More than 70 to 80 Rs has been deducted from my balance activating unwanted services like pocket games that's why I placed a portability request from Aircel to Airtel then i received a Unique Portability Code(UPC) from Aircel DT**4246 on 27/04/2011.On 10/05/2011 i received a msg 4m Airtel that my request on portability has been received and will be processed soon.On 11/05/2011 i register a complaint then i got complaint code 1-[protected] which will be resolved on 19/5/2011. On 14/05/2011 i received a msg from Airtel that my UPC code is wrong that's y they rejected my request of portability.Again on 16/05/2011 my request has been rejected bcoz o[censored]PC mismatch.On 24/05/2011 again i requested for portability code they sent me the same upc code.My number is [protected]. I want this number to be ported to Airtel. I got new Airtel sim also. I request Aircel to send me the correct UPC code to me and resolve all my problems by porting this number to Airtel. Get back to me by call on my number.

Expecting a positive response from Aircel.

Thanking you,

Niyaz

My brother-in-law shri Atul Taralkar received a call from mob.no. [protected] stating the their company wants to install some telephone towers. They asked him to deposit rs, 7000/- in one SB ac.No. at State Bank of India, any branch. On enquiry by me they could not answer my questions. Thereafter on search on internet it is found that some poor people have already deposited the amount and have been cheated.

Can I request Police authorities to find out the telephone number and bank account and stop the loot of poor farmers ?

Dattadas, Mumbai

To
The Consumer Forum Of India

I am Apu Biswas and I am using - [protected].I activated CPR service on my number after actvation of my connection.Till 14th of Jun I did not received any promotional calls and sms but on 15th of Jun I got a telemarketing call from Aircel end regarding POCKET INTERNET.

On 15th Jun 2011 I received a call from a Aircel number ( [protected] ) at 1.00p.m and Aircel executive told me that becoming a Aircel customer he has several offers for me and the most beautiful offer is POCKET INTERNET.I immediately told to that executive that my handset is not GPRS enable and I am not interested about this and I disconnected that call.But after few mints again I got a another call from Aircel for the POCKET INTERNET and again I disconnected that can also.

I have activated CPR service.My I know why I am getting this type of calls?

Regards
Apu Biswas
Contact- [protected] / [protected]
PREFERABLE TIME - 10.00a.m to 2.00p.m in any day

Hello sir/madam

I beg to state that now a days the service of Aircel network is very poor . Today they have activated friends Zone although i hasn't activated .
so if they will not refund my money then forcibly i have to just change my service provider.and i will never use this company sim again in my life also suggest other about this.

I hope my money would be back soon.

pushkar negi
[protected]
pushkar.[protected]@gmail.com

maine 15 din pehle aircel ke cannaught place outlet se ideos android mobile purchase kiya tha , jo first day se hi problem create kar raha hai ,phone garam hota hai,battery backup nahi hai, handsfree kaam nahi karti mein first day hi service center gayi to unhono kaha ki apka phone bilkul thik hai,lekin phone ki problem khatam nahi hui,mein 5 din pehle fir phone ko dobara wahi ambee sec 18 noida ke service center lekar gayi lekin ab wo kehte hai ki agra aap is phone first week mein le aate to hum ishe change kar dete,lekin jab ki mein to first day hi gayi thi to tab unhono kyo change nahi kiya,ab kah rahe hai ki aap chaho to kisi aur service center mein le ja sakti ho madam,
mein aircel se jan na chahti hu kiya aircel ki yahi service hai aur wo is regarding meri kiya help kar sakte hai kyonki mein to aircel ke product aur service se khus nahi hu.

Agar aap is regarding kuch kar sakte ho to plz contact me
Rakhi kashyap
[protected],[protected]
ifi.[protected]@gmail.com

All on a sudden I received one message from aircel on 10.06.11 at 10.27PM that- your pack will expaire in 1 day and you will be charged Rs.3 for one day. Unfortunately I do not know about this pack. What pack? Who activate this pack? And from 11.06.11, Rs.3 deducted automatically from my balance every day with out my permission.They also give a number (*234*9*5) to dial if I do not want to renew. But I dial there several time but no response came from that end. Always telling- in coming call fecility in this number is not available. My connection number is [protected] in kolkata.Please stop this type of cheating immediately.

SIR PLESE SEND ME ADDRESS AND DETAILS OF THIS NO URGENT [protected] - MY CELL NO.[protected] AND MY MAIL ID [protected]@yahoo.in

Hi Team,

I have lost my aircel sim card with mobile number is [protected]

Sir,
This is to comlaint that the aircel mobile service has started aircel pocket games and when I am browsing in mobile browser adds are coming in between,when I click it unintensionally ,they charged me with out downloading anything.this is bad service of aircel services.even I didnt click on any download notice,with out my consent they charged me and sent me a message ,thank you for using pocket games. So kindly take care.it is horrible service,even I didnt select any game or I click on download option.thanking u

Dear Sir/Madam,

This is with reference to my Aircel number I would like to register the complaint against Aircel mobile, my issue is I have been recently switched to Aircel from Vodafone and after switching to Aircel I have been recharged my mobile suddenly they have deducted the balance from my account when contacted with their customer care to know about the reason for deductions they have disconnected my call without listing to my problem. I had tried many times to lodge the complaint with their customer care on 198 but every time they disconnected my call. When I personally visited Aircel office to ask about the problem they finally told me the reason they informed me that “this is the problem which is coming to Aircel users and they are getting such complaints on regular basis from customers but they are helpless because this is the problem which is coming from Aircel backend. They advised me I need to reboot my handset to avoid such deductions.” Because there is one packet data service is activated on my number which automatically activate once you will apply for GPRS service. Their problem is once GPRS service will activate automatically balance will start deducted from user account till the time user will not reboot the handset.
The problem is accepted by Aircel executives Mr. Piyush and Mr. Saurabh who are sitting at Aircel Faridabad Near Neelam Cinema Shubham tower when I personally visited their office.
But i[censored]ser will reboot the handset and will again activate the GPRS services than balance will not deduct this was the suggestion form Mr. Piyush and Mr. Saurabh.
My question is if problem is with Aircel and from Aircel than my customer need to reboot his handset to avoid this problem and why balance is deducting without using the net services.
I would request you to please take up this matter with Aircel authorities and help me to come out form this problem, also please help me to get my deducted balance back.

Thanks & Regards,
Ali
[protected]

IM USING AIRCEL PREPAID CUSTOMER I RECHARGED FOR RS 125 ON THE 8TH JUNE NOON TIME SUDDENLY THEY DEDUCT MY ACCOUNT BALANCE 30 RS & I ALSO RECIEVED TWO MESSAGES FOR FUNMAZA, BUT DON'T KNOWN ABOUT THESE & IM NOT ACTIVATING THESE SERVICE MY AIRCEL PREPAID PHONE I HAVE LOGED THE COMPLAINT IN 198 COUSTEMER CARE THET SEND A MESSAGE FOR THAT COMPLAINT IT WILL SOLVED IN 24 HOURS & UR DEDUCTED MONY U WILL RECIEVED PLZ SOLVE THESE ISSUE AGAINST THEM. MOBILE NUMBER [protected].AIRCEL PREPAID.

PRADEED SHARMA
[protected]

Plz give me mail id for registering complaint regarding 3G problem in Aircel network

AIRCEL GPRS AFTER EVERY 1 MIN AUTOMATICALLY DISCONECTED FROM LAST 2 MONTH !!!!!!
DON'T USE THIS COMPANY ..................................................................... AIRCEL !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!