Aircel Complaints & Reviews

sir i m a regular user of aircel gprs . on tonight i m using my internet i have got deduction of 85 rupees . on april i have called to coustmer to know the date of aircel gprs the attendant told me u can use it by 19 th april but now when i asked they told me that ur last date of internet usage is only 17th april . sir why u have opened so many coustmer care . they are suppling the wrong information to the coustmer care sir i want my money back . as i m a lawyer in delhi hight court otherwise i will make ur complaint in consumer forum

varun kumar
[protected]

DEAR SIR / MADAM, I HAVE AIRCELL PREPAID CO.[protected]. SO MANY TIMES I HAVE DISCONNECTED CALLER TUNES AND OTHER PAYABLE PACKAGE.BUT AFTER 2 OR 3 DAYS WE ARE GETTINGA MESSAGE THAT YOUR NEW CALLER TUNE IS ACTIVATED WITHOUT MY PERMISON . PER MONTH ATLEAST RS 150/- IS CHARGING .I HAVE DISCONNECTED AL PAYING PACK. AT MARCH MONTH. PLEASE HELP US..............................
SAMPAT RAJ JAIN CHENNAI [protected]

one week go,but d't switch tata docomo,my complain is already resistered process is sucsecfully message will be dilivered but not change.........no is [protected],shailesh singh

Hi,

From friday 15th april,2011 (afternoon) i am unable to make any calls and receive calls. I made several complains over phone to the customer care and personally visited the Aircel Outlet in City Centre 1 (Kolkata). But they are not paying any heed to my complain.
Moreover from 17th April,2011 (night) whenever i am sending any sms to other number inspite of having sms balance of Rs.3500 it got deducted from my main balance (around Rs.10)and strangely when i called on 18th april relating to previous two issues the Customer Care executive assured me to solve these problems within few moments and after sometime they instantly deducted my whole sms balance.
Please do the needfull as soon as possible as i am unable to make and receive important official calls and personal calls and sms.

Thanking you,
Yours faithfully,
Mr.Dipayan Saha
Salt Lake City
Kolkata-700097

My Aircel sim has been blocked. My phone number is [protected] my sim no is[protected] pls send me the puk code to my email ([protected]@xproindia.com)
thank u

I am Ankit Achantani S/O kishore Kumar Achantani R/O A-4/24 cottage Enclave Paschim Vihar new delhi-110063.

I am using Aircel prepaid no [protected] since two years. Doing a recharge of Rs 1000 or Rs 500 or above every month. Your company deducted rs 58 day before yesterday without any reason. I made a call to your customer department at-least 15 times in last two days and they replied our server is down kindly call after two hours. I am getting this reply every-time i put this query. This is just bull and i am not taking anything like this anymore.

On my last call they said i would get a call back for the same till now I havent got a call from your Department and I told them i would sue them If i dont get any appropriate reply. So this is the final warning if you can do something about this its ok otherwise theres tremendous mental torture that has been done already.





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Thank You

Ankit Achantani

My mobile no is [protected]. That is Delhi/ncr no.

I am suman gill from gurgaon. I used aircel number last 3months. I am tired fro aircel useless services that i didnot need. I complaint to aircel custmer care 3-4times.

Aircel activated hello tune and cricket alert without my permission.I called to custmer care but they cut my call two time without heard my full complaints.They told me to refund my balance in 48hr on monday, but still i didn't get my balance. I called for complaint of cricket alert on saturday evening, they told me to refund balance in 72 hr but still i didn't get my balance. Its three -four time chance that they activated this type of service without my permission.Please refund my money as soon as possible.

Hello

I had aircel service with sim card no.88O115883O. I was out of country for about 7 months.Aircel service was not available for me when I returned. When I enquired at Aircel office at Himayatnagar,Hyderabad-A.P
to my surprise they said my sim card no. has been transferred to some other customer becuase my cell was inactive. When I asked for the refund of balance of amount of about Rs.3OO/- on account they denied paying that the amount also has been confiscated.The same is not the case with Idea. My other no with Idea is active and the amount also intact. I request the aircel to refund balance amount to my credit. I do not know how many people like me are being cheated and how many crores of rupees being swallowed by aircel.

Narasimham Dandemraju
e-mail id: [protected]@yahoo.com

Address:-
H.No.1-8-678/3/A/5O1
Ruthudama Apartment
Padma Colony, Nallakunta
Hyderabad A.P-5OO O44

IM USING AIRCEL PREPAID AT APRIL 4TH I RECHARGED FOR RS 200 ON THE 6TH APRIL NOON TME I HAVE BALANCE AROUND 160 TO 170 SUDDENLY THEY DEDUCT MY WHOLE ACCOUNT BALANCE FULLY AS 0.00 ON 6TH APRIL I HAVE LOGED THE COMPLAINT IN 121-4249 COUSTEMER CARE THET SEND A MESSAGE FOR THAT COMPLAINT IT WILL SOLVED IN 15 APRIL REF NUMBER SR 1-[protected] AFTER 15TH APRIL I HAVE CALLED SEVERAL TIMES BUT THERE WAS NOPROPER RESPONSE FROM THEM THEY TRANSFER MY CALL TO THEIR TEAMLEADER AFTER 3 TIMES ATTEMPT THEIR TL MR RENGARAJ ATTN THE CALL AND SAID THAT IT WILL CLEARED IN NEXT 24 HOURS IT MEANS APRIL17 12.30 NOON .IS THERE ANY WAY TO TAKE LEAGEL ACTIVITIES AGAINST THEM. MOBILE NUMBER [protected].AIRCEL PREPAID .PERIYAKULAM .THENI DT

Sir,

I bought an SMS recharge card Whose MRP is 9 INR decided by Aircel, India. In Gwalior city, a owner of mobile recharge store is selling this Aircel sms card in 11 INR, It's 2 INR beyond the actual MRP. It is not enough this shopkeeper is also selling some of recharge card (of few companies like wise Airtel, Idea, BSNL) beyond the MRP.

kindly please take a proper action against this shop keeper.

Address of shop owner is:
Krishna Rathore. shop opposite Kalari, Hardol chouhraya, Sikandar Kampoo, Lashkar, Gwalior MP , 474001.

Complain Submitted by:
Prashant kumar. Lashkar Gwalior.

Sir,
I have get connection Aircel service provider by Porting code of Vodafone. This connection active is on 07/02/2011 & outgoing disconnect is on 24/03/2011.I call Aircel service provider. Aircel service provider said me that you'r document's submit nearest Aircel store. No Stand Aircel service store at Berhampore in Murshidabad. I have resubmit my document's by retailer on 11/04/2011. But my connection is no active now.
I things Aircel service providers customer care is no available on my number.

Mobile No. [protected]
SIM No. 32K 89911 70710 21929 32699

My other Number [protected]

Hum Atm se recharge kiye lekin recharge nahi huwa ayr mera bank se balance Rs.102 deduct ho gaya

my aircel demo no-[protected] is not aircel to aircel calling active.
any other aircel demo is active example[protected]
this sim is not transation but free is why active.
the aircel company are very coruption.
so i request plz active my demo

Dear Sir,

I am a small prepaid customer of Aircel having number [protected].
From past more than six months, I am facing issue regarding Aircel value added service known as cricket pack , I have called several times on Aircel customer complain desk regarding the deactivation of this cricket pack, but whenever I called there some time they told me that this pack can’t deactivated, by there end, I (customer) have to deactivate the service from its side and they had given me some tips to deactivate this service which are as follow:-
1- Call 155223 and deactivate the service by my end.

2- Send sms on 155223 with ‘UNSUB CRI’.

3- Send sms on 58000 with ‘UNSUB CRI’.

4- Send sms on 58000 with ‘UNSUB CRIC’.

5- Dial *234*551# and press call button for deactivating this service.

6-Dial 58000 to deactivate the service.

7- Dial 5800031 to deactivate this service.

I have tested, tried and fed up doing all these method through my mobile several times but this cricket service is not deactivated yet, even though I get confirmation sms from doing above method that my services are deactivated but Aircel keep on charging me on continuous basis either 3 Rs. per day or 1 Rs. on daily basis and my services are still the same.

Most of the time when I complaint on customer complain desk regarding this issue Aircel executive either provide me above methods or disconnect the call or put me on hold for some time and call automatically get disconnected.

Whenever I get irritated ask for the complain number most of the times I didn't get.

But somehow once I was able to get the complain number which is ‘1-[protected]’ .when I called back regarding that complain number they told me that this issue is resolved and closed. But still I have been charging on daily basis.

At once when I was extremely unsatisfied form Aircel services I thought of porting this number to another service provider. But I got a call from Aircel retention department that to stay with Aircel and the assured me for deactivating this service but till yet the issue is same.

So now please tell me that what should I do? Either I stay with services or should I port my number to another service provider because at this level I am extremely unsatisfied with Aircel customer service & Unnecessary charging.

Please provide me a permanent solution for deactivating this service or will i port to another service provider because this is my ultimate and last try to find the solution.


will be waiting for your response .
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Thanks & Regards

Mukesh Asthana-
Mo. No. [protected]
Mail id: [protected]@gmail.com

If the Aircel's Mobile Porting division (Technical and Service) happens to be a mockery of effeciency and Customer service, then the second level of Quality and responsibility which is the The Chennai Nodal Office and Officer, is a standing proof of the company's derrogative levels of service and customer centricity. Not only is the Nodal officer and his/her office a standing proof of the company's ineffeciency, the lack of effort in addressing or supporting customers is criminal.

My application to port my existing mobile connection to Aircel was the beginning of a gruesome tortorous 4 days for me. Thanks to our legal system, the damages done to me due to a un-explained-un-intimated complete blackout period (lack of connectivity) for more than 72 hours through 2 official days and one day of outstation travel due to a medical emergency will go down as personal damages without Aircel having to as pay absolutely nothing in the form of money, manners or even a gesture of apology for their ineffeciency and incompetency.

I wish to give a special mention to the sheer lack of disconnect extended by the Nodal Office and Officer of Chennai circle during some of my most trying days due to the medical emergency I faced along with 2 officials days at work. I would have spent only to connect to Nodal Office and Customer care office a sum of Rs. 400 of prepaid recharge amount, spoken to 20 odd customer care officers, called the Nodal Office on Tuesday alone around 45 times and spent as many pointless hours trying to resolve the issue all by myself.

Such ineffeciences in such important roles and levels of service should simply not be tolerated.

Dear Sir,

I am using Aircel My number [protected]. When i buy this sim i didnt activate or choose dialer tunes. But it will , i paid every month for 30rs. Last january 2011 suddenly i paid 60rs for aircel. i make call customer care and they told jokes pack added.But i didnt choose that and I dont know also how to do that?.That i told cancelled all my dialer tunes and jokes pack. they registered my complaint.Next month Febuary My amount 60rs theft aircel. Again i called aircel and register my complaint but they didnt . And last Month March also My amount 60rs theft for dialer tune and jokes. But i register complaint for january. there is no response my complaints.

Totally i got complaint numbers only.

[protected]
[protected]
[protected]
[protected](Name:Vignesh he told surly refund my money but still i didnt get back)
[protected](7th April 2011).

Still I didnt get back My money..every time i called customer care they replied technical problem.

Think aircel consumer...its not worth full customer care better we change another one.I think aircel customer care is similiar to politician they told (" சிரமத்திற்கு மன்னிக்கவும் கண்டிப்பாக உங்களுக்கு 72 மணிநேரத்திற்குள் சரி செய்யப்படும் ) but i am waiting for 90days.
Every month i paid 60rs extra amount for Aircel

and they give the complaint number is

I have activated my 3g service before 6-7 days and now try to stop 3g service since last 3 days but the customer care executive misguide me since last 3 days and i am feeling very irritation my no is-[protected].
kindly help me.

Thanks & Regards
Deepak Kumar
Jorhat
alternet no. [protected]

My name is Sandip Sarkar. I'm a customer of Aircel Mobile Prepaid Service. My number is [protected]. I've registered for NCPR. I've got the acceptance letter from them, asking for 45 days time to activate.The 45th day was past. Today is 11th April 2011 . Still now Aircel is activate various types of services (i.e hungama.com, love etc) though I am not request any types of aforesaid services and making my life pathetic. I've complained to the customer care for several time and they told it will stop but after few days another service activate automatically ( Five times and less amount Rs.25 each time) and they told you request this service. Those bloody boons seems to have got instructed not to treat the customers seriously. They are so irritating and brainless, I often feel pity about them. They just keep on giving assurances, and re-assurances, and re-re-assurances. But nothing worthy action takes place. Now I realize that I've done a big-big mistake taking the Aircel connection. From day 1 I'm having this problem, till now it's not fixed properly . I'm just having issues over issues with the Aircel. You bloody , stop your business, and get out of India. I'm quiting Aircel, and request all other Aircel-tortured people to jump to any other n/w and live peacefully.

dear sir,

i am using aircel network in mobile phone services
i am highly depressed by their cheating and worst services

they have deducted 30 rupees in my prepaid amount for dialor tone services without my knowledge ,when i ask to customer care personnel , they replied irresponsively " u r using our services" i think this is hightech cheating now i want to claim ( it happened not only for me but also many peoples include my friends and collegue ) i need justice pls tightnen the laws in this regard and cut unwanted ad calls

i am debashish nath using my mobile number [protected]( lifetime incoming free) .my this number was registered under the name of krishne sarma , who was the group associates of our cimpany. But from last 5 years i am using this number, and everywhere this number been registered against my name.
After the announement of reverification documentation submision by DOT I had submitted the the passport copy and photos to your registerde retailer "Sri Gopal Electronics" mobile number [protected], and today on 10th april 2011 after enquiring, it appeared that the said retailer already submitted the documents related to my number to the concerned department on last part of january 2011. Still I got the call from Aircel call centre on 9th arpril 2011 to resubmit the document
Attached found passport copy and photo of Debashish Nath

hope this is sufficient for reverification documentation
thanks & regards
Debashish Nath