Aircel Complaints & Reviews

my mobile no. is [protected] , without my permission 98 & 30 Rs. is deducted from my balance for activating GPRS & caller tone. on 2nd of april telecaller called up and i told him i dont want still he activeted. Same day I placed complaint on 198 they told witin 48 hrs it will be resolved but till 10th apr nothing has been done, i made no of complaints but they are giving new complaint no's repeatedly.

I had recharged my mobile number [protected] on 21st FEBUARY 2011 for Rs. 110 online at www.aircel.com. While doing so, Rs. 110 was deducted from my bank account, but the recharge was not successful.
I had registered a complain for the same by calling customer care on 6th March. The complain number is SR 1-[protected]. But still I have not been refunded the money. The guys at customer care asked me to call the nodal officer, but my call was unanswered. So, I sent him email. The email reference number- ERN[protected]R0HDD. The nodal officer didn't feel to reply also. The Aircel customer support is very slack or they have deceided to steal money in this manner. Thats because if we recharge online at www.aircel.com your money gets deducted, recharge is not done, still you are not refunded, neither you get a reply after so many requests!!!!!!

Dear friend,
I applicate for MNP at Jabalpur AIRCEL store at civic centre.
Mr. Saransh took my all documents and told me MNP will be done in few days and provided me a sim (Sim No-[protected]).
But till today MNP is not done and Mr. Saransh assuring me regarding...
Two bills was paid by me in this period and provide the slips of payments to Mr. Saransh.
I am complaining you regarding poor service and false assurance.
Your employees are taking salary and enjoying.
Its not good for any company.
Please rectify it and do needful.


Thanks and Regards

NAMIT AWASTHI (Sachin)
Balaji Constructions
[protected]
[protected]
[protected]
Linkedin ID : http://in.linkedin.com/in/balajiassociates
Facebook ID: http://www.facebook.com/Namit.Awasthi
Blog: www.vidurneeti.blogspot.com

I register this compliant on mar 26, 2011 but no action takes against compliant, they ignore this complaint also.


Aircel not allowing mnp.

Respected sir/mam,
I buy this aircel number ([protected]) on 31/12/2006, then laterally, i am not satisfied from their service, because of worst customer care service (They proof this once again, my previous complaint they ignored), but i never change this number because, i have more contacts from this number, so i will continued with this number from past 4years, recently the mobile number portability service will come, so i think this is the good time to change other network with this number, then i go to the nearest mobile shop on 23/01/2011, i will applied to change other network (Airtel), the mobile shopkeeper done all (Mnp) process for my number, and also they gave new airtel sim card to me, then three days later a conformation call from aircel, they asked more details collect from me, then more than 15 days network doesn't change, several times i call to the aircel customer care centre, and my complaint number is (Sr 1-[protected]) but i have no response from their customer care center, then once again i will applied to mnp on 08/02/2011, but still the network doesn't change, and also i have no response from aircel customer care centre, and each agent gave different information to me, like this[ (1) this is not our problem. (2) goto aircel showroom. (3) contact airtel customer centre (4) goto airtel showroom. (5) your are not applying mnp, (6) this is trai problem (7) this is airtel problem. (8) ur complaint (Sr) will be raised (9) call three days later. (10) we are not findout ur problem. (11) please one more type apply for mnp (What a wonderful customer centre)] please take any appropiate action against this complaint, because i lose 40 rs for this process. And 2 times i gave my proof for this process. And please don't ignore this complaint also
With regards
Shankar

Dear sir,
My name is satish and my no is [protected] .The company has activated an undesirable service by themselves on my no and has been continuously deducting balance from my mobile . I have called there customer care staff but after putting me on hold cuts the line its been so torturing . please help me on this issue .

HI EVERYONE,
This is Karthik anand.C from Sowripalayam Coimbatore.I have an AIRCEL Prepaid connaction([protected]) since 6 months.I had sended a message "START 3G" to 121 and activated 3G services in my Aircel Number.Still i am not able to connecting to internet.They had limited my 3G service and while browsing it switched to 2G network in which its speed from 2 to 5 kpbs only. I want to use AIRCEL 3G for my Project Base with VPN.How can i connect to the slow speed network to my VPN with such a slow speed.Even the customer service centers is too bad and helpless.They told to recharge with a 3G data plan and your problem get solved. I recharged with low limit of 8 MB for Rs 7 pack. but the same problem.

The Only advantage with this is I had a prepaid connection,Billing is not at my head.


Aircel's Advertisement for their 3G service makes me more angry because they do not have enough technical solutions but they advertise more what ever they don't do.Don't get attracted through advertisements and DEMO,They are fakes.

My Mobile No:[protected] (Aircel Prepaid).
Nature of Complaint : That company Activated SMS Story & Caller tunes
automatically. And Advertisement calls are coming in thrice and above in a day.
(9.20 am, afternoon and 10.30pm). Please cancel all of this and i want a freedom network. Don't want a irritating network. Thank u.

Today(31/3/2011) at 11:00 AM I received a call from aircel customer care number([protected]).

They inquired my details,and confirmed my number.I said correct.
Then they replied that i have won Dialer Tune Pack,so i just want to pay only Rs 60/3 months subscription.They inquire my field of interest in songs for setting the tune.

At that time i refused for activation and said 'I am not Interested'.They replied,we are just asking for confirmation.But at the time of holding the call she made a statement your dialer tune will be placed in an hour by deducting 60 rupees and suddenly kept the phone in hold.

I tried lot to that number but no use,no one picking that.
At last,after an hour dialer tune service is activated by deducting 60 rupees from my account.

I got frustrated.But what can i do more than that.

Please make this complaint serious,and give me advise to get back my money.
Or help me to whom i have to contact to lodge a complaint in this aspect.

Thanks,
prasad
[protected]

I am using aircel mobile service, [protected]. I have enabled the DND. But still I am getting calls from +91555011 everyday morning. Sometimes SMS also.


My alternate +91 [protected], Bangalore.

Respected Sir,

My Mobile Number:[protected]
New sim, Once inserted received the below message,
"Dear Subscriber, Kindly save the settings sent to you to start using Pocket Internet, Aircel-MMS & Aircel-GPRS."
Received the above message but so for no settings received
For GPRS configuration setting 2 days I tried in many way, Sent message PI to 121,Called 198 and 121 no use and wasting my money and time.
Already I told about your customer service is real waste.Tried in 198 and 121 also. In 121 for 3mnts you are charging50 bz.My money is going but no one is attenting.Daily how many customers sending the complaint "YOU CAN NOT IMPROVE YOUR SERVICE"
ONE THING KEEP REMEMBER YOU WILL LOOSE LOT OF CUSTOMERS IN VERY SOON BECAUSE OF YOUR USELESS SERVICE,
Once again remember I had dissatisfied and irritated with your useless services.
Possible to do any thing do it fast.

Thanks for your useless service.

JUNAITH HUSSAIN.

Hi,

I had actually requested AIRCEL guy not to generate my bill on 9th of every month but even after my humble request they are generating it on 9th only; Actually i had opted Aircel postpaid connection just to access pocket internet on my cellphone, even though i have VODAFONE sim for my regular calling purpose.

Since the day of activation(14th Jan'11) of aircel sim only 5 to 6 days i could able to access pocket internet successfully, after that i could not able to access it; so for this i was continuously calling customer care number 121, 198 & [protected]; whenever i call 198 customer care executive will say me to call [protected] after this when i call this 10digit number customer care executive says me to call 121, wen i call this number and spent around more than 3 to 4 hours of time on continuous 3 sundays than also my problem is unresolved and unsolved. Whenever i call customer care they will say ki your problem has been sorted out now you can use PI easily then they will ask me to put down phone whne i tried accessing it after switching on my cell then also i was not able to access internet. Since from jan'11 onwards i was not using this sim than also i m paying every month Rs.550. Its not just acceptable.

On one day customer care executive told me that problem is with my handset only. after that i actually tried in other handset also; but my problem remains to be unsolved. on march 28th i have purchased MOTOROLA EX115 Dual SIM handset even for this handset also my problem remains to be same. Today also i called 121 first then cust care exe told me to call [protected] as 198 is not working due to some technical problem then i called [protected] here cust care exe sent me a setting msg which my handset couldn't able to read it. Then once again i called [protected] now cust care exe told me to call 198. when i called 198 here once aagain customer care person told me to call 10digit cust care number. I thing aircel dont have properly guided customer care executive thats why they are unnecessarily increasing BP of their customers and wasting their time by keeping highly uneducated professional customer care persons.

I have experienced a pathetic, worst than the worst service from aircel and will not suggest anybody to go for it. compared to aircel service vodafone services are much much much better.... in terms of network & also resolving their customer problem in time.


thumbs down to aircel.......!

I had opted aircel because i thought it's services are better than vodafone looking into their commercial but i wont believe TV, Outdoor and any other commercial. I will now believe what i experience.


Regards
Shrikanth
Vodafone Mob:[protected]
Aircel Mob:[protected].
[protected]@gmail.com

Please any one do suggest me with email or with text msg. What should i do with this poor service provider?.

sir
please deactivated my aircel services. because this service genrate automatic. sir kindly requested me gourav jaiswal sir please deactive this service as soon as possible.

[protected]
Poonam jaiswal
D3/518, sonia vihar, delhi 110094

users GOURAV JAISWAL

I have been trying to connect to customer care executive of AIRCEL but there has been no response from there side the no 121 is never in working and the dealer from where i have purchased the sim is also not behaving properly with me and is saying we can not do anything and my call rates have been suddenly increased without any reason or top up....
Akshay Mohnot
[protected]
[protected]@rediffmail.com

Sir,

I have two Aircel prepaid connections [protected], [protected], i am getting frequent phone calls offering various services from Aircel and other advertisement calls also. I am working in an company where frequent meetings will be held and i will be receiving various official phone calls also. due to this i feel annoyed by Aircel. Apart from that in one of my no. [protected] they have deducted Rs. 30 with an SMS that dear subscriber u have successfully subscribed to Balaji Slogan i didn't know y these prestigious Mobile service provider should behave like a fraud for just Rs. 30/- if they want' money y can't they increasse their tarriff? y to cheat customers in this type of filthy manner.

Hello I am Md Sirajuddin from Katihar, Bihar
I have a aircel No. ([protected]) approx 4-5 year old.. these day my SIM is not working properly becouse
my has been debarred from last 12-15 days.. and Aircel officers are not giving proper assistance to me.
When I went on[protected] to my nearest aircel office in Katihar they told me that sir you will have give your document and photographs we will start your service within 48 hours and they give me a contact number of Aircel office katihar- it's was [protected].


after passing given time I called them ask about my request. they reply that sir it will take 24 hours more... after that I re-call them again and they ask 24 hours more.
again I called them on but they didn't give any +ve response tome..

today[protected] after passing lots of time they are not taking my call when I am asking about it..
now i dont have trust on them and i faced a lot of problems in last these days due to these interruptions.

I also contact to these officer of Aircel
but they also are irresponsible guys...

Aircel Nodal Officer
Vikash Kumar
Dishnet Wireless Ltd.
4th Floor, Office No.415,
Maharaja Kameshwar Complex,
Fraser Road(Mazharul Haque Path),
Patna - 800001
Ph: [protected]
Email: nodalofficer.[protected]@aircel.co.in


Aircel Appellate Authority
Amit Sinha
Dishnet Wireless Ltd.
4th Floor, Office No.415,
Maharaja Kameshwar Complex,
Fraser Road(Mazharul Haque Path),
Patna - 800001
Ph: [protected]
Email: appellate.[protected]@aircel.co.in



Now I m geting Irritated So Please guide me any one what to do ?



Thanks you.....

Md. Sirajuddin
Katihar , Bihar
mail- [protected]@gmail.com

LAST MONTH I VE REGISTERED FOR MOBILE NUMBER PORTABILITY FROM AIRCEL TO DOCOMO. THE EXECUTIVE CALLED UP FROM AIRCEL AND I TOLD HIM THAT I WANTED TO MOVE TO DOCOMO AND I AM VERY KEEN. HE SAID OK AND FOLLOWING THAT THERE WAS NO RESPONSE FROM EITHER AIRCEL OR DOCOMO. I DO NOT UNDERSTAND WHY THEY WANT TO KEEP A DIS SATISFIED CLIENT WITH THEM. WHEN I AM VERY KEEN IN MOVING AWAY FROM THIS NETWORK, THEY DON'T BOTHER TO SWITCH ME OVER TO DOCOMO.

I am a customer of Aircel pre-paid and Mobile Number is [protected] using since, last year but the sim card not working now (Sim card registration failed)
please activated the same as early as possible. plz do it instantly
Thankig you!

Respected Sir,
I am JUNAITHHUSSAIN.
My Aicel number:[protected]
Just one month back only I took this new connection from you, Earlier I used Airtel and Bsnl. In Nagercoil this two providers not given the satisfactory service to me, so after dissatisfaction taken AIRCEL. Net work signal and Charge wise AIRCEL is EXCELLENT, but customer care/customer support is very worst.
Four days back I sent a complaint regarding "GPRS settings", Next day I got call from your customer support, they told due to the technical problem your help lines 198 and 121 was not working. If that was true why not you arrange to sent messages to your valuable customers. How we knows, we were keep on trying hours and days like me how many peoples suffered who knows.
Daily how many useless and unwanted messages you are sending. For this situations you can not do any thing? Try to do any alternative solutions to your customers, think it over.

In Nagercoil no Aircel offices available. Only dealer and distributors.
While we approaching for any thing they simply says “CONTACT CUSOMER CARE”
Their responsibility over.

Ok Sir, Now I come to the main matter that how you are troubling or cheating the customers,
Once again reminding you, this sim card one month back only taken, That time I came to know Dialer tune added for new customers immediately I arranged for the deactivation. You can check in your system.
19th March 2011 received the below message
“Dear subscriber, You have been charged Rs.30 for 30 days of subscription.”
After that arranged for deactivation and received message on 23rd March 2011
Thank you for using Aircel Dialer Tunes. As per your request the service has been deactivated.
Why you are troubling and cheating
Really you have to ashamed for to take the poor peoples money in the wrong way,
Try to find out to earn the money through many right ways.
Why this deduction? Without usage do you have right to deduct?
I was not requested for dialer tunes how you are activating and charging yourself
Take this matter serious and return my money back to my account, otherwise I have to take this issue to CONSUMER COURT then only come to know in my behind how many money losers are there.

Thanks and Regards,

JUNAITH HUSSAIN.

Aircel forces subscriptions onto customers withour their consent -

I have recently started using Aircel and my number is +[protected]. On the afternoon of 24th March I received a SMS from Aircel informing me that I have subscribed to "English Sikho" program and Rs. 30/- has been deducted from my account. I thought there must be a mistake and called up the complaint number 198. I was informed that a call was...

To
The Manager,
Aircel Customer Care,
Madurai.

Hello Sir,

I am the prepaid Aircel mobile service user for the past 5 years. My mobile# is[protected]. Nowadays, I am receiving many advertisement phone calls and SMS which is very irritating in my work place. I would like to stop these phone calls and SMS. So, kindly do the needful. Hope that necessary measures will be taken.

Regards,
C.R. MURALI.