Aircel Complaints & Reviews

Dear Customer,

We regret the inconvenience. This is to inform that we have noted your concern. May we request you to visit us at your nearest Aircel store, our store team will help you with immediate assistance. You can clarify your doubts and report your concern. We assure you that the concern would be dealt with highest priority.

Regards
Aircel Customer Service Team.

RESPECTED SIR/MADAM,
I am Hirak Das I was the one of the customer of your AIRCEL.I compliant abt. my bal. deduction, why alway my bal.deducted frm my account? I call to the customer care for my bal. deduction of 1 Rs. so many time to refund my bal. . after few days I got my bal. to my account. after then they again deducted my bal. from my account why? second time I call to the customer care they talk with me rudely and dissconnect the call, and saying that call me after two hr. . I again call after two hr. they again talk with with me rudely and say that system going on updation...
So, I kindly req. u to pls. go through my prob. my mob. no. is [protected]

Thanks
Hirak Das

Respected Sir/Madam,

I am Kavitha and my mobile number is [protected]. I have recharged my account on 10 June 2014 20:32 for Rs. 103/-. After that recharge, my account balance was deducted automatically without any prior message. On 11 June 2014, night my balance was Rs. 90.17/- Without making any calls, next day, early morning it was Rs. 78.87/- I don't know why these deductions! I was shocked and contacted the customer care executive and they told me to be stay online and said that they'll transfer the call to their higher official; but the call automatically got terminated. Again I tried and the same thing was happened. When I tried for the third time, I was not able to contact the executive and this was continuously happened whenever I tried. So I tried to contact the customer care support from my mom's n pop's number. Again I faced the same problem. And, finally, I got line to the customer care executive on 13 June 2014 around 8:00 pm and I told him my concern and shouted at him. He replied that they don’t have any updation in their system regarding these deductions and he told that I didn’t recharge my account. I got angry and I told I topped up my account for Rs. 103/- on 10 June 2014 20:32 via online and I have an evidence for that and don’t lie me and I want to know the reason for these deductions and same has to be reverted otherwise I’ll go the consumer court. He replied that hereafter these kind of deductions will not happen and we revert your amount within 5-7 working days but he didn’t register my compliant and didn’t give any registration number regarding my compliant. After this, again on 21 June 2014 I had only Rs. 2.29/- in my account, after the customer care executive promised me that these deductions will not happen. Again am trying to talk to the customer care executive from Saturday onwards, but I was not able to got the line. Always the line is busy and automatically the call got cut. All time this will continue means how can I trust your network and recharge my account and use this network? Finally, I sent message to 1900 to PORT my number and for that also I didn’t get any response from your team. For the past 7 years am using this network but am very disappointed with this network and service because of this issue. 5 of my family members using this Aircel network but after this issue we all disappointed and we have decided to change our number to some other network. Today, 16 June 2014, again, I called to the customer care and spoke about the network portability. He told that the code regarding the PORT has been sent to my number on Saturday itself. But, I didn't receive any message from Aircel. So, again, I sent message to 1900 "PORT [protected]".


So, I kindly request you to go through my issue and solve my problem or help me to change my service provider.

Kindly acknowledge my compliant.

Thanks in Advance,

Regards
Kavitha

Sir,
Plz. help me about my balance.On Dt.22/06/2014 in Mob. No.[protected], Rs.42/-recharged. Without any information on dt.23/06/2014 Rs20/- hadbeen deducted.Why... Plz...

Dear Customer,

We are sorry for the inconvenience. This might have occurred due to some network error. Please note that if the recharge does not happen your money would be refunded to your account. However we ave noted your concern, you can also call 198 for immediate assistance.

Regards
Aircel Customer Service Team.

Uncessusful recharge DEAR SIR, I SK.LAL AHAMED

TRIED TO RECHARGE My Aircel . [protected] ACCOUNT BY RS 98. AMOUNT HAS BEEN DEDUCTED FROM MY SBI ACCOUNT BUT NO RECHAGE WAS DONE THE DETAIL OF MY SBI TRANSACTION IS THAT TRANSFER TO INB TIMES OF MONEY LIMITED. KINDLY LOOK THE MATTER AND REFUND AMOUNT TO MY ACCOUNT. WITH REGARDS
(TRANSACTION NO.2660152), DATED:15.07.2011.


REF NO: [protected]IG58432500 TRANSFER TO [protected] STATE BANK OF INDIA WO


PLZ,
SAME AMOUNT ON CREDIT MY ACCOUNT
EMAIL:- [protected]@gmail.com

Dear Customer,

We regret the inconvenience. This is to inform that we have noted your concern, however for a faster resolution request youto visit the nearest Aircel store. Our store team would provide immediate assistance in resolving the same.

Regards
Aircel Customer Service Team

Dear Customer,

We regret the inconvenience. Request you to share your Aircel number and contact details at [protected]@aircel.co.in. We shall look into the matter and escalate it for a resolution.

We assure that we are committed towards resolving your concern to your satisfaction.

Regards
Aircel Customer Service Team

Dear Customer,

Your concern has been escalated, kindly give us some time to get back to you with the same .

Regards
Aircel Customer Service Team

I am using a aircel no ([protected]) since 6 year. A value added service named GARAM JOKES which i not required and not subscribed and my balance deduct 2 or 3 times .i have complain many times but there is no response. Now i have a new joke daily and i am sure my balance will deduct, So please help me in this regards soon and do the needful.

Dear Customer,

We regret any inconvenience caused. Kindly share your Aircel number along with the registered name and contact details for the same with us at [protected]@aircel.co.in for us to escalate your concern for a resolution.

We assure you that we are committed towards resolving your concern.

Regards
Aircel customer Service Team

I Roshan Kumar My Phone No.is [protected] will be purchased on 24/09/2012 from ITO of Rs.150/- shows inactive sim..i neither got my number blocked why isnt my sim working..??
I even removed the sim and put it back..but still its showing the same thing...
looking forward for your reply...

Dear Customer,

We are sorry for the inconvenience. Your concern have been noted, however we request you to visit us at your nearest Aircel store for an immediate resolution.

Regards
Aircel Customer Service Team.

Dear Customer,

Our team is trying to get in touch with you however due to the absence of any alternate contact number is unable to do the same. Request you to please share an alternate contact number so that we can get in touch with you at the earliest.

Regards
Aircel Customer Service Team.

Dear Shashank,

We are sorry for the inconvenience. This is possible if someone has access to all your personal information which required to process a request for blocking a number. Request you to visit us at your nearest Aircel store, our store team will help you resolving this problem.

Regards
Aircel Customer Service Team

i as using airtel network for[protected] and i applied for the MNP to transfer in aircel. All the status from airtel is clear and i also got the messege from aircel that " your mnp has been appoved and your activation date is 05/02/2011 22:00 (5th Feb) but till 7th feb aircel is not working i called to customer care they said MNP time is 6-7 days you still have 2 days left.

But i read on news paper and internet as soon as old service provider dis. count. you services new service provider has to start services in next 2 hours. but its almost 2 days.

i called to customer care for 4 times.

1 time: technical problem
2 time: it will take 24-48 hours
3 time: your MNP has been rejected
4 Time: it will take 2 more days


there are the answer from customer care

I'm using Reliance GSM and i applied for MNP to transfer it into Vodafone, but after 5 days still now i have not got any confirmation message. My mobole phone no is [protected]. Please tell me where to see the status of my no.

Dear Customer,

We are sorry for the inconvenience. This is to inform that we have noted your concern, however we are restricted since you have not mentioned your contact details. Request you to call our MNP help line [protected] for Chennai, our team will provide complete assistance.


Regards
Aircel Customer Service Team

Dear Customer,

We are sorry for the inconvenience. This is to inform that we have noted your concern and our team is working to resolve it at the earliest.

Regards
Aircel Customer Serice Team.

sir mene aapse bahut baar bat kar chuka hu aap ak hi jabab dete hai peisa refund nahi hoga

Dear Customer,

We regret the inconvenience. Kidly share your Aircel number & concern in details. We wish to help and resolve your concern at the earliest. Please do write to us at [protected]@aircel.co.in.

Regards
Aircel Customer Service Team

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been escalated for a resolution. We shall get back to you on the same.

Regards
Aircel Customer Service Team

Dear Customer,

We regret the inconvenience caused to you. Please share your registered name and contact details for the mentioned Aircel number with us at [protected]@aircel.co.in for us to escalate your concern for a resolution.

We assure you that we are committed towards resolving your concern.

Regards
Aircel Customer Service Team

Name is Santosh Kumar Tripathy. Sonepur, Orissa.

Dear Sir,

I mentioned the perfect name and number. . Any way i got a call from aircel customer care.. they told.. your account will be credited with Rs : 50 .. but they didn't ..


many time similar issues..


now thinking to change the vendor.

Dear Customer,

We regret the inconvenience. Request you to visit us at your nearest Aircel store. Our team can clarify and help you resolve this concern immediately.

Regards
Aircel Customer Service Team

betwin 15days every morning 10AM menimum 5RS balance cutting fron my Balance

betwin 15days every morning 10AM menimum 5RS balance cutting fron my Balance
MY Number is [protected] SIM is port

Aircel — withdrawal of my complaint

Hereby withdrawing my complaint about itemized bill of the aircel number [protected]. Really sorry for the complaint i have given. The mobile number has been entered wrongly. Sorry for the trouble.

thanks

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been escalated for a resolution.

We shall get back to you on the same.

Regards
Aircel Social Media Team

Now my complaint has been resolved and I have got my number back. I would like to withdraw my complaint.I would like to thanks Aircel for its delayed but favourable action.

Thanking you

Pankaj Gopal Singh

Dear Customer,

We are glad to help . For any other concerns do get back to us .

Regards
Aircel Customer Service Team

respected sir,
my name is faruqahmed sd, I got a number from your network [protected], science 2010, last year i changed in portability to vodaphone, and they did not respond and I lost my connection, this is very imp but they saying that they did not have any information contact your homenetwork, i approach aircel office but they did not responding, now had a number for contact per pus [protected], plz help me
your scincerly
faruqahmed

my aircal no. [protected] is lost in market pls Disconnection

Dear Sir,

I am karthikeyan from Tamil nadu, had a mobile number - [protected], which i was using it more than 5 yrs. I went for a official trip to mumbai.Due to roaming, i lost all my balance. after 3 days. My Incoming was barred . I approached Aircel customer care. They told that, they will retain the no. But after couple of days, The number was permanently disconnected.
I tried to get it back, but no response from customer care executives.& finally the number released in some other district & some one is using. I need my number back.

Karthikeyan

+91 [protected]

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been escalated for a resolution.

We shall get back to you on the same.

Regards
Aircel Social Media Team

24 hours over but not even a single message or call from you..

Dear Customer,

The concern has been escalated and our team is working on the same with priority .

Regards
Aircel Customer Service Team

6 days over and there is no reply from you..

May i know the status of my compliant?

Dear Customer,

Our team is working on the same, As soon as we get a confirmation on the status we would get back to you with the same .

Regards
Aircel Customer Service Team

If you take this much days to solve the problem how can i be in your service? I am forced to port out to other network..

I will take this complaint to TRAI as i have all the proof of this plan..

Will you reply me?

Dear Customer,

Your concern has been escalated and is being treated with the highest priority. We apologise for the delay.

We shall get back to you on the same at the earliest.

Regards
Aircel Customer Service Team

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been escalated for a resolution.

We shall get back to you on the same.

Regards
Aircel Social Media Team

Dear Customer,

This is to inform you that your concern has been escalated. We shall get back to you on the same.

Regards
Aircel Customer Service Team

I am fed up with your false promises.

Dear Customer,

Kindly give us some time, our team is working on the same with priority .

Regards
Aircel Customer Service Team

Now it's resolved thanks.

Dear Customer,

We regret the inconvenience caused to you. Kindly share your Aircel number along with the registered name and contact details with us at [protected]@aircel.co.in for us to escalate your concern for a resolution.

We assure you that we are committed towards resolving your concern.

Regards
Aircel Customer Service Team