Aircel Complaints & Reviews

Address: Pune, Maharashtra, 411001

I am nitin pardeshi, having aircel number [protected]
I have requested for portability of this number to other telecom provider since aircel service has been stopped,
I haven't received any upc number yet hence not able to activate the service again,
Herewith i'm requesting you to provide the same asap as this is my business number & facing huge loss

Nitin pardeshi

[protected]

Mar 11, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2018

Aircel Customer Care's response Dear Nitkaj,

We would like to inform you that Aircel will discontinue its services from midnight 31st of January 2018 in Maharashtra-Excluding Mumbai. We would request you to visit your nearby Aircel store for better assistance.

Warm Regards,
Aircel Social Media Team

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N

Nitkaj

from Panaji, Goa

Feb 6, 2018

Dear Aircel team

Plz provide your store address if open in Pune or else plz send an UPC number on my mail id

Reply

Aircel Customer Care's response, Feb 7, 2018

Verified Support

Dear Nitkaj,

Apologies for the inconvenience caused to you. We have found some of the store details for you in Pune, Kindly visit any of the below-mentioned address for better assistance.

1) S.K. ELECTRICAL
WARD NO 6,
MILKAT NO 256,
NIRA SHIVTAKRAR,
TALUKA PURANDAR,
PUNE-412102
CONTACT NO: 7040008104

2) G K VISHPRA
SHOP NO 14, KOHINOOR
ARCADE
TILAK CHOWK, NIGDI
HAVELI, PUNE 411044
Contact No. 9762192784

3) SANDIP ENTERPRISES
A/P SHIKRAPUR,
BAJRANG WADI,
OPP KRISHNA MANDIR,
NEAR SANDIP MOBILE,
TALUKA SHIRUR,
PUNE-410510 RETAILER NO: 8796493063

4) SIDDHI COMMUNICATION
SR NO .170/76,
OPP. EXPRO COMPANY,
NEAR ANNAPURNA HOTEL,
CHINCHWAD,
PUNE-411033
RETAILER NO: 8796094103

Warm Regards,
Aircel Social Media Team

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Address: Kolkata, West Bengal, 700042

Hi team,

I want to port out from aircel.

Whenever i send port out message i get error like “ unable to send message “

Sms format port 8* to 1900
Error :- unable to send message
Even on contacting customer care, they are not able to solve the issue.
It seems that aircel is selectively blocking the port messages as i'm able to send messages to other recipients without any issue.

Kindly resolve this issue asap.

Regards,
Subhrangshu sekhar mondal

Mar 20, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2018

Aircel Customer Care's response Dear Subhrangshu,

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Feb 23, 2018

Updated by Subhrangshu Sekhar Mondal Hi Team,

I'm still unable to send the required message for porting. Also, the network availability is pathetic.
Please resolve the issue ASAP.
It's been so many days since I raised the concern.

Regards,
Subhrangshu sekhar mondal

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Hello sir/madam,

I am aircel customer for last 7years.
I had no idea that pune circle is closed.
Tried calling customer support multiple time.
Also when i dropped mail to care. [protected]@aircel.co.in for port number request, my message bounced back saying aircel server is full.
Could you please look into this as this is my only number and all my work depend on this.

Thank you,
Garima
Garima. [protected]@gmail.com

Mar 8, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2018

Aircel Customer Care's response Dear Garima,

We would like to inform you that Aircel will discontinue its services from midnight 31st of January 2018 in Maharashtra-Excluding Mumbai. We would request you to visit your nearby Aircel store for better assistance.

Warm Regards,
Aircel Social Media Team

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Address: 560032

I am trying to change my network from aircel to airtel, as there is no network of aircel i am not able to request upc. I have send the sms requesting upc many times but still no response also all the aircel stores are shut down permanently. Aircel guys please send me upc at the earliest or else give me network at for an hour at least so that i can port my sim. My phone number is [protected].

Mar 22, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2018

Aircel Customer Care's response Dear Customer ([protected]@gmail.com
),

Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following information with us for further proceedings:

The format of sending the message:
The screenshot of the error received after sending the PORT message:

Warm Regards,
Aircel Social Media Team

Verified Support

Feb 09, 2018

Aircel Customer Care's response Dear Customer ([protected]@gmail.com),

We would like to inform you that as per our concern team no issue found from our end. Please check Message Center([protected]) number and change handset and try again.

Warm Regards,
Aircel Social Media Team

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Address: Kolkata, West Bengal

I linked my no. [protected] to aadhar. Never got the ultimate confirmation message. Now i have lost previous messages while changing the handset. I recharged the number today with rs. 143 combo pack not knowing about the stopage if the service. How do i solve this now? If service to this number was being stopped why was the recharge confirmed by the company? How do i fix this now?

Mar 8, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2018

Aircel Customer Care's response Dear Jaysree,

We would like to inform you that there is no such update like this. Also, we value our customers and will update all of you in advance if any such thing happens. Further, the given number ([protected]) is already linked with Aadhar.

Warm Regards,
Aircel Social Media Team

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Hello sir,
19th jan. Aircel cut main balance without any reason and you resolved my complain.
But today 3/2/2018 again your company has started new vas & charged rs.25/- while i have not started any service.
Why such troubles are being repeatedly being produced on my number?
I want my money back.
Also i am going to attach that message.
Please resolve this issue immediately...

+1 photos

Feb 8, 2018

Complaint marked as Resolved

Thank u guys... VAS has been deactivated & I got my money back. I hope that such problem does not happen again...

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2018

Aircel Customer Care's response Dear Customer ([protected]@[protected]@),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Feb 06, 2018

Aircel Customer Care's response Dear Customer ([protected]@[protected]@),

We would like to inform you that we have checked your account details and have found that the JUI7 Service was activated in your account after due consent from you. Services were activated via wap and however as a onetime service gesture waiver of Rs.25 is being effected in your account, it will reflect within 24 working hours. Waiver of Rs.30 for MOC1 has been posted to your account on Jan 22, 2018 10:59:08 PM.

Warm Regards,
Aircel Social Media Team

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Please provide me upc number so that i can port my aircel number [protected] to other network as there is no network service in my mobile please send upc code to my mail id [protected]@gmail.com as there is no network on my phone as this number is very important for me so please provide my upc code. Thanking you as all my account is related to this number only so plz provide me upc code

Feb 4, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Feb 04, 2018

Updated by Dhiru7676 Sir plz help me getting upc code of my aircel number [protected]

Feb 05, 2018

Updated by Dhiru7676 Sir I didn't get upc code so please hep me in getting it

Verified Support

Feb 05, 2018

Aircel Customer Care's response Dear Dhiru (Dhiru7676),

We would like to inform you that Aircel will discontinue its services from midnight 31st of January 2018 in Maharashtra-Excluding Mumbai. We would request you to visit your nearby Aircel store for better assistance.

Warm Regards,
Aircel Social Media Team

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I have an aircel sim card. I am currently living in maharashtra and aircel was shutting down its services in maharashtra.
I wanted to port out from aircel but the port message wasn't sending for a few days and the customer care number also wasn't operational. Now the sim is not showing any network.
I don't want to lose this number so please help me

Mar 10, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2018

Aircel Customer Care's response Dear Customer (yashbajaj1006),

We would like to inform you that Aircel will discontinue its services from midnight 31st of January 2018 in Maharashtra-Excluding Mumbai. We would request you to visit your nearby Aircel store for better assistance.

Warm Regards,
Aircel Social Media Team

Feb 05, 2018

Updated by yashbajaj1006 All the aircel stores were closed before that and I didn't get a chance to visit it

Feb 05, 2018

Updated by yashbajaj1006 If there was any way the aircel customer care could send me a port number, would be really helpful

Verified Support

Feb 07, 2018

Aircel Customer Care's response Dear Customer (yashbajaj1006),

Apologies for the inconvenience caused to you. We have found some of the store details for you in Pune, Kindly visit any of the below-mentioned address for better assistance.

1) S.K. ELECTRICAL
WARD NO 6,
MILKAT NO 256,
NIRA SHIVTAKRAR,
TALUKA PURANDAR,
PUNE-412102
CONTACT NO: [protected]

2) G K VISHPRA
SHOP NO 14, KOHINOOR
ARCADE
TILAK CHOWK, NIGDI
HAVELI, PUNE 411044
Contact No. [protected]

3) SANDIP ENTERPRISES
A/P SHIKRAPUR,
BAJRANG WADI,
OPP KRISHNA MANDIR,
NEAR SANDIP MOBILE,
TALUKA SHIRUR,
PUNE-410510 RETAILER NO: [protected]

4) SIDDHI COMMUNICATION
SR NO .170/76,
OPP. EXPRO COMPANY,
NEAR ANNAPURNA HOTEL,
CHINCHWAD,
PUNE-411033
RETAILER NO: [protected]

Warm Regards,
Aircel Social Media Team

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J

junead101

from Mumbai, Maharashtra

Feb 14, 2018

Customer of Aircel since last 8 years,
I stay in (Rabodi, Thane w-400601, Mahatashtra)
My sim comes under Mumbai circel but no network since last 15hrs. Have to go 500mtr away from my location to get network.
No response from aircel.
Sad to say but have to port out.

Reply

Aircel Customer Care's response, Feb 16, 2018

Verified Support

Dear Customer (junead101),

We regret to inform you that it will take some time to provide better service in that particular area due to the technical issue. So, requesting you to cooperate with us. We sincerely apologize for the inconvenience caused. We are trying to resolve the issue at the earliest. You can visit your nearest Aircel store for better assistance in this regard.

Warm Regards,
Aircel Social Media Team

R

Rak31197

from Bengaluru, Karnataka

Feb 16, 2018

I'm staying in Bengaluru-560026, there is no network service in my area since 5 days, I have recharged with a data pack having validity up to march 30th and since there is no network my data pack is getting wasted.
So, please look into this matter as soon as possible. It is being reported that the network coverage is down in many areas in Bengaluru.Pls fix it as soon as possible.😭😭

Reply

R

Rak31197

from Bengaluru, Karnataka

Feb 16, 2018

Pls improve the network coverage in my area, Bengaluru-560026. I have saved my money since two months to get a data pack and now the sim is showing No Service in my area after i recharged for the data pack...😭It either stays in roaming or says No service...Pls fix it.

Reply

Aircel Customer Care's response, Feb 20, 2018

Verified Support

Dear Customer(Rak31197),

Apologies for the inconvenience. This to inform you that some technical issue is going on at your location which will take some time to get rectified. We request you to cooperate with us.

Warm Regards,
Aircel Social Media Team

A

asha munjal

from Noida, Uttar Pradesh

Feb 19, 2018

No network from last 4 days in pachim vihar(delhi)...have your company got shut down?
I have 3 aircel sims and neither of them is working...please reply to us at the earliest.

Reply

J

Jomy Jo

from Avinashi, Tamil Nadu

Feb 21, 2018

There is No aircel network from yesterday in coimbatore.if aircel is going to close the operation how can we port our number to another network.

Reply

K

kavyamadhu

from Salem, Tamil Nadu

Feb 21, 2018

Dear Aircel Team,
From this morning my Aircel network went off, I'm facing this issue for past two weeks. Kindly help me to get my porting code asap.

Reply

N

Naresh Raparthi

from Mumbai, Maharashtra

Feb 22, 2018

Dear Aircel

my mobile number is not showing network since 10 days in mumbai area location is dadar and worli.
please rectify the same ASAP to continue the services with aircel or else need to port to some other network if this issue repeats on frequent basis.

Regards
Naresh

Reply

J

Juhi1012

from Rajgir, Bihar

Mar 5, 2018

My aircel number is not showing any network for past 5 days. I am facing a lot of problem due to this. Neither customer support team is contacting. Please resolve this issue asap.

Reply

K

kapoorritika

from Jaipur, Rajasthan

Mar 6, 2018

There is no aircel network since 28 feb in kota rajasthan.please fix this problem or else provide to port to sim in other netwoek.

Reply

K

Khanden

from Jaipur, Rajasthan

Mar 18, 2018

My postpaid aircel number is [protected]
Last five days no network showing
And when I search ucp generation number it's not shows also when I use customer care my number showing invalid. is any one there who help me in this .
And one more thing I m physically challenged and I have facing so much problem.

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Address: Thane, Maharashtra, 421305

Sir, each and every service center is closed here. I have visited all my near by service centers of aircel but all services of aircel were closed the number ([protected]) is my primary number.
I was completely unaware of this news about closing of aircel. I just need a upc code to port my number to another network. Please help me.
I just need the upc code to port
Email me my upc code at ([protected]@gmail.com)

Aircel customer support has been notified about the posted complaint.

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Address: Thane, Maharashtra, 401303

Hello, my number [protected] has stopped working since a week.
It is a number in maharashtra circle and i want to port but apparently they has stopped network reception so please help the number is linked with all my bank accounts please help asap.
I have tried contacting the mumbai hq but their phone is not responding it is really very frustrating.
Email: [protected]@gmail.com
Alt no. : [protected]

Mar 6, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2018

Aircel Customer Care's response Dear Mala,

We would like to inform you that Aircel will discontinue its services from midnight 31st of January 2018 in Maharashtra-Excluding Mumbai. We would request you to visit your nearby Aircel store for further assistance.

Warm Regards,
Aircel Social Media Team

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R

Rohit Bale

from Pune, Maharashtra

Feb 3, 2018

Yep, i Have same problem friend .
My aircel number is linked with my bank account . I was unaware of this news before.
Now all the AIRCEL services are down.
We just need a UPC code to PORT the number. But unfortunately nobody is willing to do that work for us.

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Address: Pune, Maharashtra, 411021

Website: www.aircel.com

On 31st January 2018, I tried sending SMS "PORT " to 1900 multiple times to receive the MNP-UPC but didn't receive the same. As of 1st February 2018, Aircel services have been shut down in Maharashtra and now I cannot get the required code by any means.

Request you to please help me with this issue ASAP as I would like to port my_number +91-[protected] to a different network in Maharashtra circle.
Please let me know if any other assistance/information is required from my end.

Thank You!

Mar 15, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2018

Aircel Customer Care's response Dear Varsha,

We would like to inform you that Aircel will discontinue its services from midnight 31st of January 2018 in Maharashtra-Excluding Mumbai. We would request you to visit any nearby Aircel store for better assistance.

Warm Regards,
Aircel Social Media Team

Feb 07, 2018

Updated by varsha kamble12 Dear Team,

As I mentioned, the services have already been shut down and I am unable to find any Aircel store nearby who could help me with the issue. I had requested for the code when the services were open but received no response from Aircel's end. Hence, request you to please provide me MNP-UPC for my number.

Thanks,
Varsha

Verified Support

Feb 12, 2018

Aircel Customer Care's response Dear Varsha,

we suggest you send a mail on appellate.[protected]@aircel.co.in to get UPC (Unique Porting Code).

Warm Regards,
Aircel Social Media Team

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Address: Pune, Maharashtra, 411013

Aircel maharashtra services are closed.
I was trying to generate upc code from 1 month before for my mobile number [protected].
Now no signals on sim and not able to send any sms.

No any store in pune now.
Pune aircel office is also shutdown.

Please provide upc so i can use my number.

Thabks,
Mahfooz ansari
Aircel no.: [protected]
Alternate no.: [protected]

Mar 11, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Feb 03, 2018

Updated by mahfoozansari my mail id: [protected]@outlook.com

Verified Support

Feb 05, 2018

Aircel Customer Care's response Dear Mahfooz Ansari,

We would like to inform you that Aircel will discontinue its services from midnight 31st of January 2018 in Maharashtra-Excluding Mumbai. We have found some of the store details for you in Pune, Kindly visit any of the below-mentioned address for better assistance.

1) S.K. ELECTRICAL
WARD NO 6,
MILKAT NO 256,
NIRA SHIVTAKRAR,
TALUKA PURANDAR,
PUNE-412102
CONTACT NO: [protected]

2) G K VISHPRA
SHOP NO 14, KOHINOOR
ARCADE
TILAK CHOWK, NIGDI
HAVELI, PUNE 411044
Contact No. [protected]

3) SANDIP ENTERPRISES
A/P SHIKRAPUR,
BAJRANG WADI,
OPP KRISHNA MANDIR,
NEAR SANDIP MOBILE,
TALUKA SHIRUR,
PUNE-410510 RETAILER NO: [protected]

4) SIDDHI COMMUNICATION
SR NO .170/76,
OPP. EXPRO COMPANY,
NEAR ANNAPURNA HOTEL,
CHINCHWAD,
PUNE-411033
RETAILER NO: [protected]

Warm Regards,
Aircel Social Media Team

Feb 07, 2018

Updated by mahfoozansari i visited to the above mentioned stores.
and called to the mobile numbers.

all numbers are invalid and stores are closed.

Verified Support

Feb 08, 2018

Aircel Customer Care's response Dear Mahfooz Ansari,

We have already shared all the possible details and regret that we are unable to assist you in this regard.

Warm Regards,
Aircel Social Media Team

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Address: 732101

It has been quite some time now that i cannot send sms via my aircel sim. Previously, i thought that there was a problem with my device. I changed phones, but the problem still persists. I have my bank account linked with my number and i need an outgoing sms confirmation to be able to use upi. Please look into the matter and kindly resolve this problem for me.

Mar 10, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2018

Aircel Customer Care's response Dear Ankit (Ankit1w),

Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

Signal Bars:
Alternate No.:
Complete address:
Landmark:
The specific location of the issue (indoor/outdoors):

Warm Regards,
Aircel Social Media Team

Feb 06, 2018

Updated by Ankit1w Signal Bars : Between about 60-100%
Alternate No. : [protected]
Complete address : Indira Apartment, Pranta Pally, Malda - 732101.
Landmark : Beside Bazaar Kolkata.
The specific location of the issue (indoor/outdoors): Both indoor and outdoors.

Verified Support

Feb 07, 2018

Aircel Customer Care's response Dear Ankit (Ankit1w),

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team

Feb 08, 2018

Updated by Ankit1w I did not get any response from Aircel...

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Address: Pune, Maharashtra, 411033

Hi. My aircel mobile number is [protected], i'm trying to port my number from aircel to airtel but for that i need upc code but i'm not receiving any upc by sending messages or neither company operator is helpfull for it but i do need the upc code to port my aircel number, so requesting you to please help me out with it.
Or send me the upc code to start the process of porting.

Mar 8, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2018

Aircel Customer Care's response Dear Customer (Shreyashr8),

We would like to inform you that Aircel will discontinue its services from midnight 31st of January 2018 in Maharashtra-Excluding Mumbai. We would request you to visit your nearby Aircel store for further assistance.

Warm Regards,
Aircel Social Media Team

Feb 05, 2018

Updated by Shreyashr8 Thank you for the information but none of the Aircel Stores are helpful near my location in Pune.
So plz suggest some alternative for it.

Verified Support

Feb 05, 2018

Aircel Customer Care's response Dear Customer (Shreyashr8),

Apologies for the inconvenience caused to you. We have found some of the store details for you in Pune, Kindly visit any of the below-mentioned address for better assistance.

1) S.K. ELECTRICAL
WARD NO 6,
MILKAT NO 256,
NIRA SHIVTAKRAR,
TALUKA PURANDAR,
PUNE-412102
CONTACT NO: [protected]

2) G K VISHPRA
SHOP NO 14, KOHINOOR
ARCADE
TILAK CHOWK, NIGDI
HAVELI, PUNE 411044
Contact No. [protected]

3) SANDIP ENTERPRISES
A/P SHIKRAPUR,
BAJRANG WADI,
OPP KRISHNA MANDIR,
NEAR SANDIP MOBILE,
TALUKA SHIRUR,
PUNE-410510 RETAILER NO: [protected]

4) SIDDHI COMMUNICATION
SR NO .170/76,
OPP. EXPRO COMPANY,
NEAR ANNAPURNA HOTEL,
CHINCHWAD,
PUNE-411033
RETAILER NO: [protected]

Warm Regards,
Aircel Social Media Team

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Address: 500086

I'm Pavan, trying to port my number [protected] from very long time but following are my issues which are not letting me use this number.

- As soon as I recharge some amount, everything will get deducted because of few services which you have activated without my knowledge

- kept it unused \ not recharged for long time for above reason and only using for incoming calls

- tried sending port SMS long back for which money deducted but did not receive SMS with unique number but received some error for long time

- I tried it again a day before yesterday thrice but have received Aircel is not stopping it's services in Hyderabad SMS thrice and no porting unique code again

Will I get the code or do I need to take it to complaints forum online?

** Waiting for your response ASAP.**

[protected] is registered on my father's name i.e., Narsing Rao Kothlapur.

Mar 11, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2018

Aircel Customer Care's response Dear Pavan,

We would like to inform you that the number ([protected]) is not visible in our database. Kindly share your correct Aircel number for further assistance.

Warm Regards,
Aircel Social Media Team

Feb 06, 2018

Updated by Pavan Kothlapur I got a response that the number is not in there records even after me recharging the number and sending port SMS. Also I have got multiple OTP pins for unknowns services. Now I doubt they gave same number to other user. So after receiving email from Aircel, I again tried for port number request, they again sent Aircel is not going to close services SMS in place of port number.

Even after recharging the number, Aircel is unable to track the number in there database it seems. Want money but not the customer 😲 nice!!!

Verified Support

Feb 07, 2018

Aircel Customer Care's response Dear Pavan,

As we have already conveyed your number ([protected]) is not visible in our database. We would request you to visit your nearest Aircel store for better assistance with below-mentioned details:

1. POA (Proof of address)
2. POI (Proof of Identity)

Warm Regards,
Aircel Social Media Team

Apr 10, 2018

Updated by Pavan Kothlapur Now you guys have disconnected the number completely. What kind of joke it is????
You do what ever you want to and we have to listen to it?

The number is registered on my dad Id. He is out of station how can I get it resolved? And need location of Aircel office in Hyderabad.
One in retiboli closed.

I[censored]nable to run services properly sell it to other network and leave us. Don't waste our time and money...

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P

Pavan Kothlapur

from Hyderabad, Telangana

Feb 5, 2018

I got a response that the number is not in there records even after me recharging the number and sending port SMS. Also I have got multiple OTP pins for unknowns services. Now I doubt they gave same number to other user. So after receiving email from Aircel, I again tried for port number request, they again sent Aircel is not going to close services SMS in place of port number.

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Aircel Customer Care's response, Feb 15, 2018

Verified Support

Dear Pavan,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Warm Regards,
Aircel Social Media Team

Pavan Kothlapur's [Complaint's author] reply, Mar 19, 2018

Issue isn't resolved

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What's wrong with this company aircel
Hi my aircel number [protected]
I want to port my number from aircel to other but there is no network on my sim im unable to port.
Provide me the upc asap or i might lose my number.

Im waiting from yesterday for the network but still there is no network on the sim, whats the problem with aircel..

This is a great inconvenience resolve it as early as possible.

Mar 6, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2018

Aircel Customer Care's response Dear Customer (Farooqui6656),

We would like to inform you that Aircel will discontinue its services from midnight 31st of January 2018 in Maharashtra-Excluding Mumbai. We would request you to visit your nearby Aircel store for further assistance.

Warm Regards,
Aircel Social Media Team

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R

Rohit Bale

from Pune, Maharashtra

Feb 2, 2018

Yes, I have a same complaint on AIRCEL.
There is no network of aircel to get the UPC code . Please kindly send my UPC code of my AIRCEL number ([protected]) at ([protected]) or Email me at ([protected]@gmail.com).

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Aircel Customer Care's response, Feb 3, 2018

Verified Support

Dear Rohit,

We would like to inform you that Aircel will discontinue its services from midnight 31st of January 2018 in Maharashtra-Excluding Mumbai. We would request you to visit your nearby Aircel store for further assistance.

Warm Regards,
Aircel Social Media Team

F

Farooqui6656

from Sangamner, Maharashtra

Feb 3, 2018

There's no aircel store in my City.. What else can you do to resolve the issue?

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Address: Thane, Maharashtra, 421304

Sir, im unable to send the port message to 1900 due to absence of the network. I want to switch to another network, as aircel network is down now. My mobile number is [protected]. I want the port code to switch my number so kindly help me to get my port number.
If possible send me my upc code at ([protected]) or email me at ([protected]@gmail.com)
Thank you.

Mar 6, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2018

Aircel Customer Care's response Dear Rohit,

We would like to inform you that Aircel will discontinue its services from midnight 31st of January 2018 in Maharashtra-Excluding Mumbai. We would request you to visit your nearby Aircel store for further assistance.

Warm Regards,
Aircel Social Media Team

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Address: Pune, Maharashtra

Aircel Number- [protected]
Email-smita.[protected]@gmail.com
Alternate number- [protected].

My aircel number is not working from last 4 days. Let me know what is the problem. On mobile cross sign with emergency call is displayed. Incoming and outgoing call are not working. Activate my sim ASAP. Let me know when the problem gets resolved. As I investigate "AIRCEL has closed down the mobile services in Rest of Maharashtra (ROM) circle on 31st Jan’18", so I activate my number. Let me know what is the solution?.

Mar 12, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2018

Aircel Customer Care's response Dear Smita,

We regret to inform you that Aircel services have been closed down in Maharashtra and hence we won't be able to assist you in this regard. However, we suggest you send a mail on Care.[protected]@aircel.co.in to get UPC (Unique Porting Code).

Warm Regards,
Aircel Social Media Team

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P

Pravin Smith

from Tiruchirappalli, Tamil Nadu

Feb 9, 2018

Puk code unlocked

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Aircel Customer Care's response, Feb 9, 2018

Verified Support

Dear Pravin.

Thanks for reaching out to us. Kindly share the following information to confirm your identity:

Aircel no.:
Alternate no.:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Feb 17, 2018

Verified Support

Dear Pravin,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Warm Regards,
Aircel Social Media Team

S

Sid014

from Gurgaon, Haryana

Feb 9, 2018

I'm arti bist from Delhi and I want to Port my number but even when the send the Port message to 1900 they send back the message check the format .
The format is correct :
Port 75******32 to 1900.
Plz solve this problem immediately and don't disappoint me as always.
I would be grateful if you'd solve the problem.

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Aircel Customer Care's response, Feb 9, 2018

Verified Support

Dear Arti Bist,

Apologies for the inconvenience caused to you. Kindly share following information with us for better assistance:

Concerned Aircel number:
The screenshot of the error received after sending the PORT message:

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Feb 17, 2018

Verified Support

Dear Arti Bist,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Warm Regards,
Aircel Social Media Team

S

Shreyash Rawool

from Pune, Maharashtra

Feb 9, 2018

My sim is activation please on .my number is [protected]

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Aircel Customer Care's response, Feb 9, 2018

Verified Support

Dear Shreyash,

We regret to inform you that Aircel services have been closed down in Maharashtra and hence we won't be able to assist you in this regard. However, we suggest you send a mail on [email protected] to get UPC (Unique Porting Code).

Warm Regards,
Aircel Social Media Team

V

Vaibhavaa Ramesh Sarvesh

from Chennai, Tamil Nadu

Feb 9, 2018

Hi Sir,

I am trying to change from AIRCEL to Vodafone as there is no network of aircel at my workplace. But AIRCEL is not providing me the Unique porting code. I have send the SMS requesting UPC many times on 14 Jan, 2018 but to no avail. AIRCEL guys please send me UPC. As i am in DEAD ZONE of your coverage area.

Thanks,
N V Ramesh

Reply

Aircel Customer Care's response, Feb 9, 2018

Verified Support

Dear Vaibhavaa Ramesh,

Apologies for the inconvenience caused to you. Kindly share following details with us for better assistance:

Concerned Aircel number:
The format of sending the message:
The screenshot of the error received after sending the PORT message:

Warm Regards,
Aircel Social Media Team

Vaibhavaa Ramesh Sarvesh's reply, Feb 10, 2018

My AIRCEL mobile no. 9066617151.
PORT 9066617151 SENT TO 1900. Now I am not at all getting upc after trying many times

Aircel Customer Care's response, Feb 17, 2018

Verified Support

Dear Vaibhavaa Ramesh,

Thanks for sharing the details with us. We have escalated your concern to our team for further assistance and will update you soon.

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Feb 17, 2018

Verified Support

Dear Vaibhavaa Ramesh,

We regret to inform you that it will take some time to provide better service in that particular area due to the technical issue. So, requesting you to cooperate with us. We sincerely apologize for the inconvenience caused. We are trying to resolve the issue at the earliest.

Warm Regards,
Aircel Social Media Team

M

Mythili Devi

from Chennai, Tamil Nadu

Feb 9, 2018

They r not ready to even fill form to change postpaid into prepaid... They said hers no conectivity ... So what... Y they r not ready to fill that form... Even in finance sector we r doing better customer service than aicel ... Desk people got into the room and didn't come even after half an hr

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Aircel Customer Care's response, Feb 9, 2018

Verified Support

Dear Mythili,

We regret the inconvenience caused. Kindly share the following details with us so that our team can look into your issue:

Aircel no.:
Store address:
Store executive's name:
Date of visit :

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Feb 17, 2018

Verified Support

Dear Mythili,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Warm Regards,
Aircel Social Media Team

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Address: Ahmednagar, Maharashtra, 414111

Network is down from last 2 days in Pune . I want to port my number to other number .Inform customer before shutdown service . To port in other network i want UPC code .But you shut down service in Maharatra .without informing customer.
My old UPC code is DZ427857 but it expire on 22/12/2017
Send My new UPC code on [protected]@gmail.com or on [protected]

Mar 10, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2018

Aircel Customer Care's response Dear Balasaheb,

We would like to inform you that Aircel will discontinue its services from midnight 31st of January 2018 in Maharashtra-Excluding Mumbai. We would request you to visit your nearby Aircel store for further assistance.

Warm Regards,
Aircel Social Media Team

Feb 05, 2018

Updated by Balasaheb Dhumal All aircel store in Pune area are permanently closed

Verified Support

Feb 07, 2018

Aircel Customer Care's response Dear Balasaheb,

We have already shared all the possible details and regret that we are unable to assist you in this regard.

Warm Regards,
Aircel Social Media Team

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Address: 411033

There is no network in my area at pune in aircel network.
My number is [protected].
Please send me port code as i need to switch my operator.
Its urgent, please help me out.
Seems that aircel network is shut down, but my number is very important, please help in porting and provide my port code.
I will be very grateful to you for the generous support.

Mar 5, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2018

Aircel Customer Care's response Dear Customer(krish001justforu),

We would like to inform you that Aircel has discontinue its services from midnight 31st of January 2018 in Maharashtra/Pune-Excluding Mumbai. Further, we request you to visit your nearest Aircel store for further assistance in this regard.

Warm Regards,
Aircel Social Media Team

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