Aircel — Balance deduction everytime | |||
Hi, I am a customer of Aircel from past 5 years, They have been deducting my balance very often for no reason. Last night they deducted 75rs for no apparent reason whenever I try to call customer service, either the call gets dropped or if it connected agents hung up on me. When I go to Aircel service center Koramangala they ask me to call Customer service. Please help me get my balance back. Thank you Wasi Was this information helpful? | |||
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Aircel customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
My phone number is [protected]
Reply
Hi Wasi Ulla,
Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department
and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on
this matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social CareTeam
Email us @[protected]@aircel.co.in
Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department
and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on
this matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social CareTeam
Email us @[protected]@aircel.co.in
Hi Wasi Ulla,
As per the analysis done checked & found that you recharged RC 77, hence you consumed the Freebies post the consumption balance deducted from main account of Rs.75 towards browsing charges on 19.04.2015 found.Tried reaching you to inform that wavier is
not applicable as the default browsing charges is applicable you
were not contactable..agreed .Please be informed For any further
assistance you can reach Appellate desk by dialing [protected] from Monday to Friday between 10AM and 6PM
As per the analysis done checked & found that you recharged RC 77, hence you consumed the Freebies post the consumption balance deducted from main account of Rs.75 towards browsing charges on 19.04.2015 found.Tried reaching you to inform that wavier is
not applicable as the default browsing charges is applicable you
were not contactable..agreed .Please be informed For any further
assistance you can reach Appellate desk by dialing [protected] from Monday to Friday between 10AM and 6PM
For your information I always have 24rs 100MB activated you can check on that. On 22nd night around 8:30 my 78 rupees were deducted I would like to know why. I am talking about 22nd not on 19th please understand and then respond.
Thank you
Wasi
[protected]
Thank you
Wasi
[protected]
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