Aircel — Correction of Bill :- [protected]

Jun 29, 2015

Updated by Rajeev Kapasiya Dear Sir / Madam,
Please note that still my problem has not been solved by the company. After so many conversation and emails they are not taking any initiative for this.

So I request you to please take necessary action in to this matter as soon as possible. As I am facing a big problem due to this.

Thanking You,

Regads,
Rajeev Kumar
[protected]
[protected]@gmail.com


[protected]
Forwarded message[protected]
From: Rajeev Kapasiya <[protected]@gmail.com>
Date: Mon, Jun 29, 2015 at 12:20 PM
Subject: Fwd: Re: Correction of Bill :- [protected]
To: appellate.[protected]@aircel.co.in


Dear
Sir,

Please note that we have not consume after free volume,
while you can check your record that our billing cycle was 19/05/15 to
18/06/15. Beyond this we have not used any internet service, so the amount
charged by you is incorrect. Even you have not send the

statement for using GPRS for that period, and you charged 1, 100/- which is not
justified. So we request you once again to correct the said bill and send the
actual bill, so that we can deposit and stay with Aircel. We also don't want to
loose the relationship

with Aircel.


Otherwise we don't have any other option to choose another operator service.


Kindly reply soon.


Rajeev
Kumar
[protected]

[protected] Forwarded message[protected]
From: 1909.delhi (E) <1909.[protected]@aircel.co.in>
Date: Thu, Jun 25, 2015 at 4:41 PM
Subject: RE: Re: Correction of Bill :- [protected]

To:
[protected]@gmail.com


Dear Customer,


Thank you for writing to Aircel.


Your service request number 1-[protected].


This is in reference to your e-mail dated 24
June 2015, regarding Aircel number.


We would like to inform you that we have shared the content of
said mail with concern authorities and needful will be done at the earliest.


It is our privilege to have you as our valued
customer and we look forward to a long and fruitful association with you.


[protected] Original Message[protected]
From: [protected]@gmail.com
Received: 6/24/2015 9:51 PM
To: 1909.delhi (E)

Subject: RE: Re:
Correction of Bill :- [protected]


Dear sir,

Not my AlertNet
number only me this number [protected] or time 10am to 5pm. But please give me
rs. 1100/- detail.

Rajeev kumar
[protected]


On
24-Jun-2015 6:44 pm, "1909.delhi (E)" <1909.[protected]@aircel.co.in>
wrote:

Dear Customer,


Thank you for writing to Aircel.

Your service request number 1-[protected].


This is in reference to your e-mail dated 23
June 2015, regarding bill dispute.

With reference to your e-mail mention below, we would like to
inform you that
as per our records your number has been suspended under exceeding credit limit
and please pay your outstanding amount of Rs1552/- to resume the services of
your Aircel number.

Further we request you to kindly share your
Alternate number and the suitable timings for calling, so that we can do the
needful

It is our privilege to
have you as our valued customer and we look forward to a long and fruitful
association with you.


Thanking you and
assuring you of our best services always.

Thanks & Regards

Davinder Pal

[protected] Original Message[protected]

From: [protected]@gmail.com

Received: 6/23/2015 4:19 PM

To: 1909.delhi (E)

Subject: Re: Correction of Bill :- [protected]

Dear
Sir,

Please note that we have not consume after free volume, while you can check
your record that our billing cycle was 19/05/15 to 18/06/15. Beyond this we
have not used any internet service, so the amount charged by you is incorrect.
Even you have not send the

statement for using GPRS for that period, and you charged 1, 100/- which is not
justified. So we request you once again to correct the said bill and send the
actual bill, so that we can deposit and stay with Aircel. We also don't want to
loose the relationship

with Aircel.

Otherwise we don't have any other option to choose another operator service.
Kindly reply soon.
Rajeev Kumar
[protected]


On
Tue, Jun 23, 2015 at 3:20 PM, 1909.delhi (E)
<1909.[protected]@aircel.co.in> wrote:
Dear Customer,

Thank you for writing to AIRCEL.

Your service request number is-
1-[protected]

This is in reference to your e-mail dated 22 June

2015, regarding Aircel number# [protected]


We would like to inform you that as per our
record you have charged for using GPRS post consuming your free data volume.
Hence charges found correct

and no adjustment applicable for the same.

It is our privilege to have you as our valued
customer and we look forward to a long and fruitful association with you.


Thanking you and assuring you of our best services always.

Thanks & Regards

Ram Kumar |


Original Message[protected]
From: [protected]@gmail.com
Received: 6/22/2015 2:37 PM
To: 1909.delhi (E); Delhi - Appellate (E)
Cc: Delhi - Care (E)
Subject: Correction of Bill :- [protected]

Dear Sir,

Please note that I have not used internet after 18/06/2015 as my billing cycle
is from 19/05/2015 to 18/06/2015. So the charges you have charged is totally
wrong. Secondly 1, 100/- amount is not justified. So you reverse this amount as
soon as possible. Whatever

the actual amount I am ready to pay. While you have disconnected on 17/06/15
then how it was activate again on 18/06/15 without any information or permission
or request.

Kindly sort out this matter soon, and send me the correct bill so that I can
pay. I have attached my last two month statement for your kind consideration.

Thanks
Rajeev Kumar
[protected]


[protected]
Forwarded message[protected]
From: Delhi - Care (E) <care.[protected]@aircel.co.in>
Date: Mon, Jun 22, 2015 at 2:03 PM
Subject: RE: Re: Re: Portability My Aircel No. [protected]
To: [protected]@gmail.com


Dear
Customer,


Thank you
for writing to Aircel.


Your service request
number is 1-[protected].


This is
in reference to your e-mail dated June 20, 2015 regarding bill delivery.


We would like to inform
you that, we are delivering your duplicate bill in mail, please find attachment
in mail.


It is our privilege to
have you as our valued customer and we look forward to a long and fruitful
association with you.


Thanking
you and assuring you of our best services always.


Thanks
& Regards


Davinder
Pal


[protected] Original Message[protected]
From: [protected]@gmail.com

Received: 6/20/2015 1:32 PM
To: 1909.delhi (E); Delhi - Appellate (E); Delhi - Care (E)
Subject: Re: Re: Portability My Aircel No. [protected]


Dear Sir / Madam,


Please note that still you have not send the break-up of my outstanding amount
of Rs. 1, 552/-. As per my knowledge there will we no outstanding if it so then
please send me the details for this. Presently you have stopped the outgoing
calls without information,
while you should inform earlier, if you are taking these kind of action.
Thanks,

Rajeev Kumar

[protected]


On Sat, Jun 20, 2015
at 12:12 PM, Delhi - Care (E)
<care.[protected]@aircel.co.in>
wrote:


Dear Customer,


Thank you for writing to AIRCEL.


Your service request number is-
1-[protected]


This is in reference to your e-mail dated 19,
June
2015, regarding Aircel number#
[protected]


We would like to inform
you that services to your Aircel number has been suspended on ground of exceed
credit limit. Further we would
like to inform you that kindly make the interim payment of Rs 1552/-, so that
needful can be done at the earliest.


It is our privilege to have you as our valued
customer and we look forward to a long and fruitful association with you.


[protected]
Original Message[protected]

From: [protected]@gmail.com

Received: 6/19/2015 2:15 PM

To: Delhi - Care (E)

Subject: Re: Portability My Aircel No. [protected]


Dear Sir / Madam,

I have received you sms my current unbilled amount Rs. 1517.74. Please provide
me this amount details.

Rajeev Kumar
[protected]

On Wed, Jun 17, 2015 at 2:09 PM, Care delhi

<care.[protected]@aircel.co.in>
wrote:

Dear Customer,

Thank you for
writing to AIRCEL.

This is in
reference to your e-mail,

June 16, 2015 5:07 PM, regarding status enquiry.

Your SR
number: 1-[protected].

We would request you kindly regenerate your port code with fresh credentials
and submit it to your respective operator so the needful will be done
accordingly.

It is our
privilege to have you as our valued customer and we look forward to a long and
fruitful association with you.

Thanking you and assuring
you of our best services always.Warm Regards
Vipul Singh Raghuwanshi

CUSTOMER CARE-AIRCEL


From: Rajeev Kapasiya [mailto:[protected]@gmail.com]
Sent: Tuesday, June 16, 2015 5:07 PM
To: Care delhi
Subject: RE: Portability My Aircel No. [protected]

Dear sir / madam

I am all
ready paid extra amount last three month. Please forward my request portable
Aircel to Relaince and your outstanding bill sent me and balance paid. But you
forward my request.

Rajeev Kumar
[protected]

On Jun 16, 2015 3:24 PM, "Delhi -
Care (E)" <care.[protected]@aircel.co.in>
wrote:


Dear Customer,

Thank you for writing to
AIRCEL.

Your service request
number is- 1-[protected]

This is in reference to your e-mail dated
15, June 2015, regarding Aircel number# [protected]

We
would like to inform you that as per records your port in request has been
rejected due to outstanding payment dues.

Further we would request you to kindly re-initiating your port request so that
needful can be done accordingly.

It
is our privilege to have you as our valued customer and we look forward to a
long and fruitful association with

you.

Thanks & Regards

Ram Kumar

[protected] Original Message[protected]
From: [protected]@gmail.com
Received: 6/15/2015 3:36 PM
To: Delhi - Appellate (E); Delhi - Care (E)
Subject: Portability My Aircel No. [protected]

Dear Sir/ Madam,
Please note that I had already forwarded 3-4 times for portability my Aircel
No. [protected]. While I have already paid my outstanding amount on

June 3, 2015. Please let me know the reason why the portability has not been
done so far.
Kindly Port my No. to Reliance as soon as possible.
Thanks
RajeevKumar
[protected]