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Aircel Complaints & Reviews

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2.8

Updated: Aug 8, 2025

Complaints 10588

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5248

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5340

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Address: New Delhi, Delhi

when i called to cce, they told me about the rate cutter plan, but when i recharged that is totaly wrong. after that when i again called to customer care they did not give any prefarence or any satisfactory reply to me, they just cut the phone and told me that there is no plan for that recharge.

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jul 6, 2015

Verified Support

Hi kela786,

We are sorry for the experience you had. Please share your concern with your complaint number and contact details at [protected]@aircel.co.in to help you.

Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Jul 14, 2015

Verified Support

Hi kela786,

We hope your issue has been resolved. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Aircel Online team,
Email us @[protected]@aircel.co.in

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Address: Hyderabad, Andhra Pradesh

worst service from aircel i hv recharged of rs 98 1 gb data 500 mb credited at the time of recharge remaining 500mb not recieved yet 5 times called customer service centre they not giving perfect answer and droping calls giving wrong commitment...fed up to call again my no is [protected] solve this issue i[censored]r service is gud.

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jul 6, 2015

Verified Support

Hi Azhar Uddin,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Jul 7, 2015

Verified Support

HI Azhar,

SR:1-[protected]Kindly note that the extra
benefit is successfully credited to your account on 29th Jun '15,
kindly dial *126*4# to check the data balance available on your account.

Regards,
Aircel

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Address: New Delhi, Delhi

sir/Madam, The network of aircel is very poor. Help line executives are not answering satisfactory.The following complaints are not attended properly 1. Complaint no.1-[protected] of dated 19/06/2015, 2.Complaint No.1-[protected] 0f dated 27/06/2015 till 04 july 2015. you are requested to solve the network problem. My Mobile No, is [protected]

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jul 4, 2015

Verified Support

Hi sanjay muchan,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Jul 7, 2015

Verified Support

Dear sanjay,

We would request you to share the complete address
along with proper landmark where you were facing the network issue and
your alternate number, so that we can assist you accordingly.

Regards
Team Aircel

A

arjunpatil@7383

Jan 28, 2016

Mai aircel user (Arjun Patil) Aburoad shanivan se hu. Pichale 7 din se aircel number se call kar ne ke baad kuch hi second me call drop ho jaati hai..aur kisi ki call aane ke baad cut jaati hai..aur customer care co call karne ke baad koi bhi key ca command replay nahi aata hai...Esse bahut jada paresani ka saamna karn pad raha hai...aree bhai mera gas tak book nahi ho raha hai...[protected]

Aircel Customer Care

from Mumbai, Maharashtra

Feb 1, 2016

Verified Support

Dear [protected]@7383,

We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:

Signal Bars:
Alternate No.:
Specific location/everywhere (address required for specific location):
Indoor / Outdoor/ Basement/ Any particular time interval or through the day
Duration since facing issue:

Warm Regards,
Aircel Social Care Team

Aircel Customer Care

from Mumbai, Maharashtra

Mar 1, 2016

Verified Support

Hello [protected]@7383,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Warm Regards,
Aircel Social Care Team

A

aniket1234

Mar 10, 2016

I am having a call drop issue. The call voice clarity is not good. I cant understand what other is saying. I am from badshapur, gurgaon 122101. Please matke it solved as I am aircel users from 3 year and I dont want to get ig port

Aircel Customer Care

from Mumbai, Maharashtra

Mar 26, 2016

Verified Support

Dear Aniket(aniket1234),

We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:

Aircel No.:
Signal Bars:
Alternate No.:
Complete address:
Landmark:
Specific location/everywhere (indoor/outdoors):

Warm Regards,
Aircel Social Care Team

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Address: Pilibhit, Uttar Pradesh

Maine paper me add dekh kar [protected] par call kiya to bataya gaya k ap apne area ka pin code sahit address msg kar dijiye, maine date[protected] ko msg kiya, unohne date[protected] ko 2500 / - ki demand rakhi registration ke liye, date[protected] ko ek parsal mila jisme kuchh paper the, ab [protected] se call aya usne apna name sudhir sharma bataya or branch manager hai ye bataya usne kaha agreement k liye 22500 / - dene honge jo maine date[protected] ko online transfer kar diya usne agreement bhej diya jiska certificate no. In - up[protected]p hai ab usne 45000 / - ki or demand ki bataya k vat charge lagega tabhi apke a / c me cheque lag payega, maine kisi tarah udhaar lekar ye rupya bhi de diya abhi tak koi cheque nahi laga hai or na hi baat kar raha hai
Please help me

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Address: Guntur, Andhra Pradesh

taking money with out my permission when I go forbrowsing they lot of advertise ments, iclick o n one they go for one finally link is wrong thy saythanks for subcribing aircel some thijng something produts, whaen icall ccare tey also same word ur subscribed forour so called services, what is this isearch forsome thing igot some thing finally ilost mney because o[censored]r aircel, itotwlly disoppint aming ur services, please solve this problem, dontdetuct money from customers with ur chep tricks aircel

Aug 5, 2021

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jul 4, 2015

Verified Support

Hi satyababu,

We are sorry for the experience you had. Please share your concern with your complaint number and contact details at [protected]@aircel.co.in to help you.

Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Jul 14, 2015

Verified Support

Hi satyababu,

We hope your issue has been resolved. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Aircel Online team,
Email us @[protected]@aircel.co.in

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Address: New Delhi, Delhi

Hi, Unnecessary deduction RS 35 amount from my mobile. make a call to customer care but not return my money. Please resolve asap.

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Address: Kolkata, West Bengal

Sir, my mobile no. is [protected] in the name of Pronoy Mukherjee. I have purchased a Samsung Galaxy J1 where it is said that I will get the above subject offer. Since this is not activated, I contacted the customer care executive but, to my utter surprise, he said that he is not aware of the offer. please let me know whether i will get the offer or not.

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jul 4, 2015

Verified Support

Hi pronoy,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in

P

pronoy

from Kolkata, West Bengal

Jul 7, 2015

Sir, So far 4 days are over but still my complaint is not solved. Do you advise me to take further step.
Pronoy Mukherjee

Aircel Customer Care

from Mumbai, Maharashtra

Jul 9, 2015

Verified Support

Dear pronoy

You have to provide the details of the offer and if any sms done from your;s end along with
date.

Regards
Aircel Customer Care

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Address: Kolkata, West Bengal

Dear Sir, My Aircel No. is [protected]. I have received a message on today that Rs. 5 has deducted from my A/c due to subscription of Pocket Store which actually I haven't subscribed. Moreover, when I'm trying to deactivate that the message has come to me that I haven't subscribed any vas service. I want to know what is this? If I haven't subscribed anything then why should u deducted Rs. 5 from my A/c. Return immediately my balance or I will complaint to Consumer Forum. Thanks & Regards SOHINI ROY

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jul 4, 2015

Verified Support

Hi Sohini Roy,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Jul 6, 2015

Verified Support

Dear sohiniroy,

Post system check it has been found that your balance of Rs 5/- got deducted dated- 3/7/2015 due to Activation of VAS STORE99- HUNGAMA through WAP . Credit of 5/- have been posted in your A/C and the service have been deactivated from our end dated -6/7/2015 .

Regards,
Aircel Customer Care

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Address: Chennai, Tamil Nadu

Sir, The same problem which occured to me last week they charged me Rs 15 / - video pack . After i have send complaint to this mail to this i got my Refund back. similarly the same thing happened today also at 3.43 pm dt : 3 - 7 - 15. when i searching the the web by Automaticaly they have send a sms that i have accepted for TINY TV service, They charged Rs 30 / - for 7 days and deduct in my Account. I immediately send and sms to 155223 to deactivated the service. They have accepted and cancel the service i got sms from Aircel, but i didn't get the Deducted Amount to my Balance. My Mobile No is : [protected]. Please do the Needful sir. Thanking you sir.

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jul 4, 2015

Verified Support

Hi kulli,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Jul 7, 2015

Verified Support

DEAR KULLI,

Your BALANCE HAS BEEN DEDUCTED FOR VAS USAGE FOR HIS NUMBER.

Thanks &Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in

K

kulli

from Ranchi, Jharkhand

Jul 8, 2015

Dear sir,

What is VAS Usage for my number and why you are deducting Rs 30 / - .please give me the reason we did not

Activate VAS USAGE, we will not use this AIRCEL No :[protected] unless we receive the Amount.we shall change

to any other service. Thanks for your Explanation.

K

kulli

from Ranchi, Jharkhand

Jul 15, 2015

Hello sir,

Ive written my problem on July 8th still today we didnt receive any reply or message from aircel its very irritating. we wil

close this No we did not recharge here after. We did not activate any service still Aircel is sending message please

Recharge your Account you activated masti mall service.

It is very disappointing we didnt activate any service still they are sending same message daily to deduct money from

Account daily.Please deactivate masti mall service otherwise we didnt recharge we will swift to another service.

Aircel Customer Care

from Mumbai, Maharashtra

Jul 15, 2015

Verified Support

Hi Kulli,

We are working on your complaint, will get back to you soon.

Thanks for your cooperation.

Regards,
Aircel social media

Aircel Customer Care

from Mumbai, Maharashtra

Jul 23, 2015

Verified Support

Dear Kulli,

We would like to inform you that an amount of Rs. 36/- would be posted in your main account as talktime within 24 working
hours.

Regards,
Aircel Social Care Team

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Address: Gautam Buddh Nagar, Uttar Pradesh

Dear Sir, I have lost my mobile along with the AIRCEL sim card. Please block the out going & incoming calls from the below mentioned number so that it cannot be used by unknown person. Please do this as soon as possible. Phone Number: [protected] Thank You, POOJA KUMARI

+1 photos

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jul 4, 2015

Verified Support

Hi kumaripooja.nift,

Thank you for reaching us at Social Care.

We have forwarded your request to the concerned department and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Jul 7, 2015

Verified Support

Dear kumaripooja,

As, you have not provided any alternate no.
so we cannot proceed the no. barring as this is a lost case. You
have to contact 198 from any Aircel no. or [protected] from any other no.

Regards,

Aircel Customer Care

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Address: Amritsar, Punjab

Dear sir My Name is Sukhwinder Singh my mobile no.[protected] sir I don't no when store 99 automatically activate in my number please Deactivate this service .daily I received msg from company please Recharge your Account .your renewal etc... Something. Please Mention my Complaint .. thank you

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jul 6, 2015

Verified Support

Hello Mr. Sukhwinder,

Thanks for writing to us. We would like to inform you regarding your Aircel no.[protected]

Post check validation we did not found deduction Rs 99 for VAS STORE99. Please let us know if any deduction has occuredin future.

Warm Regards,
Aircel Social Care Team

M

Mugilarasan Ram

from Chennai, Tamil Nadu

Dec 14, 2015

Dear sir, please deactivate this store 99 service. It's irritating.. And I am not subscribe this service.. I don't know how its happening.. My mobile is [protected].. Thank you

G

ganesamoorthis

from Kolkata, West Bengal

Dec 15, 2015

Hi,

I havnt subscribed for store99 but it is activated in my no.[protected] without my knowledge and deducted Rs.99/- from my balance and I couldn't able to reach your customer care. Pls deactivate store99 and credit my Rs.99/-.

Regards,
Ganesh

Aircel Customer Care

from Mumbai, Maharashtra

Dec 23, 2015

Verified Support

Dear Mugilarasan Ram,

Thanks for sharing your concern with us. To deactivate any VAS service, you can just type STOP and send it to 155223 OR you can call on our toll free number 155223.

Warm Regards,
Aircel Social Care Team

Aircel Customer Care

from Mumbai, Maharashtra

Dec 23, 2015

Verified Support

Hi ganesamoorthis,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Meanwhile please share the date and time of deduction.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Jan 7, 2016

Verified Support

Hi ganesamoorthis,

We would like to inform you that balance of Rs.99/- has been debited from your account for the value added service -Store service has been activated through WAP mode on your account. Requets you to ignore any chargeable links while browsing and also keep the pop up blocker as off in the handset settings to avoid such activations. Suggest you to change the homepage to anything else than the Aircel wap portal.Kindly note that Rs.99/- has been credited to your account on 24th Dec '15 '15 as one time good will gesture.

Thanks and Regards
Customer Service Officer | Social Care Team
Email us at [protected]@aircel.co.in

S

swapparab

from Mumbai, Maharashtra

May 1, 2016

Dear sir,
please deactivate this aircel pack 99 service. It's irritating.. And I am not subscribe this service.. I don't know how its happening.. My mobile is [protected].. Thank you

Aircel Customer Care

from Mumbai, Maharashtra

May 2, 2016

Verified Support

Dear Customer(swapparab),

We regret for the inconvenience caused. Please share the following information to confirm your identity:

Alternate No:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Jun 3, 2016

Verified Support

Dear Customer(swapparab),

As per your request, we have deactivated pack. Kindly let us know for any further assistance.

Warm Regards,
Aircel Social Care Team

S

Savitha Balasundaram

Jun 20, 2016

Dear sir,
please deactivate this aircel pack 99 service. It's irritating.. And I didntsubscribe this service.. I don't know how its happening.. My mobile is [protected]Thank you

Aircel Customer Care

from Mumbai, Maharashtra

Jun 21, 2016

Verified Support

Dear Customer(Savitha Balasundaram),

Thanks for sharing your concern with us. To deactivate any VAS service, you can just type STOP and send it to 155223 OR you can call on our toll-free number 155223.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

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Address: Kamrup Metropolitan, Assam

I recharged my no with the full talktime combo pack of rs 49, i received a message that my account is credited but when i checked my account balance it still shows the earlier amout and then i received another message that my pf balance is 42.98. sir its my request to you to solved the problem as soon as possible

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jul 4, 2015

Verified Support

Hi Debasish Devnath,

We are sorry for the experience you had. Please share your concern with your complaint number and contact details at [protected]@aircel.co.in to help you.

Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Jul 14, 2015

Verified Support

Hi Debasish Devnath,

We hope your issue has been resolved. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Aircel Online team,
Email us @[protected]@aircel.co.in

J

jyothiram shinde

from Tirupati, Andhra Pradesh

Sep 5, 2015

i got the same issue PF 49.98 but i dnt got in to main balance..

J

jyothiram shinde

from Tirupati, Andhra Pradesh

Sep 5, 2015

ill mail to ur given support mail id please check... and solve my issue..

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Address: Jammu, Jammu and Kashmir

sir myself a user of aircel sim bearing number [protected] is facing problem since 6 months having complaint simply on 198 . many of the engineers o[censored]r company have a visit but still the problem is not solved. most of the connections of our area are aircel registered and all are facing these problems

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jul 4, 2015

Verified Support

Hi moti ram,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Jul 6, 2015

Verified Support

Dear moti ram,

As per the confirmation received from the concerned team, this is the best services we can provide at present. However, team is working on it and we will update you once issue is resolved.

Regards,
Aircel Social Care Team

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Address: Jagatsinghapur, Odisha

My mob no is: [protected] On 28th June 2015 i realized that my account got deducted with rs 45/-. To resolve the problem i tried to contact customer care number. After a long time try finally the call got connected. I got an assurance that the problem is going to be resolved and i will get back my money. But that did not happened. After this incident again i tried to contact the customer care again and failed several times. Its really a very bad service from them. It is not the first time.

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jul 3, 2015

Verified Support

Hi Swapnajit Panda,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in

S

Swapnajit Panda

Jul 6, 2015

This is really a terrible kind of support from your side.
If i have not activated any service, then why the money got deducted from my account. To total money deduction is 15 rs and 30 for caller tune. I have not activated any caller tune. Again the day before yesterday rs 7 is got deducted as part of government job alert. I mean this is ridiculous .

Total deduction till now is : RS 15+ RS 30 + RS 7 = 52.
I have received just Rs 15.

Please refund rest RS 37 to my number.

Aircel Customer Care

from Mumbai, Maharashtra

Jul 7, 2015

Verified Support

Dear Swapnajit Panda, ,

We check & found now we are process 7 waiver & already we
informed thatDt 28-Jun-15 Rs 15 deducted for vas service & service
got already deactivate but you complain after 72 hours of deduction
so that as per process you are not eligible for waiver .

Regards,
Aircel Social Care Team

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Address: Lucknow, Uttar Pradesh

Dear sir, my CRF no. Is 1-[protected] . I have complained against my 15 rs balance deduction. For which i have not subscribed any service. Today it happen again, this time 35rs deducted from main balance for renewal of a service. For this I have called several times to 198 . first time it connected and I told them about my problem, they directly refused to return my balance . When I told them to transfer my call to their senior, they said that senior was busy. Call again after 1 hour. When I called after 1 hour . The No. Is always busy and not responding. Sir I am very much satisfied by your service but sometimes my balance deducts! Sometimes it returns but sometime it not! So sir please resolve my complaint so that it will not happen again.

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jul 3, 2015

Verified Support

Hi Sushil.sheelu420,

We are sorry for the experience you had. Please share your concern with your complaint number and contact details at [protected]@aircel.co.in to help you.

Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Jul 11, 2015

Verified Support

Hi Sushil.sheelu420,

We hope your issue has been resolved. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Aircel Online team,
Email us @[protected]@aircel.co.in

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Address: Jalpaiguri, West Bengal

Dear Sir/Madam, Good morning, I am a customer with Aircel (India) service provider over a long time, never facing any problem but last three days facing major problem, Automatic deduct my general balance, where as not to make any phone calls and not to activate any other facilities. What is the service of Aircel???? Several time call Customer Care no.198 but they have not to take any necessary action till now. Detail of Deduct amount with date: 30th June'15 at night Deduct amount Rs.52/- 01st July'15 at night deduct amount Rs.40/- (top up recharge due to zero balance that day) 02nd July'15 at noon deduct amount Rs.20/-(top up recharge due to zero balance that day) My problem facing Aircel mobile no.--[protected] (West Bengal Circle ), Jalpaiguri. When yesterday (2nd July'15) at noon topup recharge and just see that balance zero than call Aircel Legal Cell, Kolkata Office, They said "we see the matter". But still now problem not solved, I can't used my phone.How many time I will recharge my cell and what will be the guaranty next time not deduct my balance???? I am afraid and facing major problem. Plz see the matter seriously and take necessary action as early. best regard, Rinku Sarkar, email Id : rinku.[protected]@gmail.com mobile no : [protected] / [protected].

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jul 3, 2015

Verified Support

Hi Bhanjan Dutta,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in

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Address: Jalpaiguri, West Bengal

Dear Sir/Madam, Good morning, I am a customer with Aircel (India) service provider over a long time, never facing any problem but last three days facing major problem, Automatic deduct my general balance, where as not to make any phone calls and not to activate any other facilities. What is the service of Aircel???? Several time call Customer Care no.198 but they have not to take any necessary action till now. Detail of Deduct amount with date: 30th June'15 at night Deduct amount Rs.52/- 01st July'15 at night deduct amount Rs.40/- (top up recharge due to zero balance that day) 02nd July'15 at noon deduct amount Rs.20/-(top up recharge due to zero balance that day) My problem facing Aircel mobile no.--[protected] (West Bengal Circle ), Jalpaiguri. When yesterday (2nd July'15) at noon topup recharge and just see that balance zero than call Aircel Legal Cell, Kolkata Office, They said "we see the matter". But still now problem not solved, I can't used my phone.How many time I will recharge my cell and what will be the guaranty next time not deduct my balance???? I am afraid and facing major problem. Plz see the matter seriously and take necessary action as early. best regard, Rinku Sarkar, email Id : rinku.[protected]@gmail.com mobile no : [protected] / [protected].

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jul 3, 2015

Verified Support

Hi Bhanjan Dutta,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in

Bhanjan Dutta

from Jalpaiguri, West Bengal

Jul 7, 2015

Dear Sir/madam,

How it is possible ???
Dial *121# and see the net offer in my no. that if I recharge Rs.8/- then access net.Then I recharge this amount.Now how it is possible to deduct data usage charge.
Your company fraught us.Very sad on your service.

best regard,

Rinku Sarkar,
M-[protected].

Aircel Customer Care

from Mumbai, Maharashtra

Jul 8, 2015

Verified Support

Dear Bhanjan Dutta,

Post system check it has been found that your balance of Rs. 14.07 /, 32.10/- got deducted on 2/6/2015, 1/6/2015 due to data usage of 1.1611 MB, 2.0891 MB of Data after consumption of the free data respectively. Hence, not eligible for refund.

Regards,
Aircel Customer Care

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Address: Tinsukia, Assam

Me and my relatives are using Aircel Pre-paid mobile service bearing following Mobile Nos. [protected], [protected], [protected] & [protected]. Every now and then the Company activates various value added services like dialer tune etc without the consent of the user and charges are deducted from the pre-paid balance. I have complained several times to the Customer Care cell and every time they assured deactivation but after somedays they again activate some other service without asking for consent of the users. This is causing financial loss to us. Only today I deactivated two such services at my No. [protected]. By activating such services unilaterally they brought my pre-paid balance to Rs.0.00 which was detected only when I tried to call some one. Kindly take action against the Company to restrain it from playing such tricks with the customers of pre-paid service.

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Aircel Customer Care

from Mumbai, Maharashtra

Jul 3, 2015

Verified Support

Hi Prateep Sengupta,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Jul 6, 2015

Verified Support

Dear Mr. Sengupta,

Greetings from Aircel!

This is to inform you that Rs 75 (45 + 30) was deducted on 6/29/2015 for MWRKLFBAL and CRBT services, consent id present. We would also like to inform you that charging has been done after getting confirmation and as per request service has been deactivated on 7/2/2015. However, we have already processed for the refund of the deducted amount on Good will Gesture and the same will be credited to your mobile account within 48 hrs. Please ignore those website or web link which are chargeable, to stop this type of charging.

Moreover, no value added services found activate against your other numbers [protected], [protected] and [protected], hence deactivation does not required.

You may also contact us at our Customer Care service 198 (toll free) or 121 (0.50p/3mins) for any query or request.

Looking for your kind co - operation and assuring best of our services.

Truly

Customer Service Desk, Aircel.

P

Prateep Sengupta

from Panaji, Goa

Jul 15, 2015

Yes, Aircel has shown a good gesture by refunding the money and my association with Aircel for more than 8 years. But the most unfortunate part is that such Value Added Services(VAS) are activated unilaterally by Aircel and without consent from the user. I am also using other mobile services like BSNL, Airtel, Idea and Vodafone. But no other service provider activates VAS without consent as Aircel does. I am giving a most recent example: my spouse has got an Aircel prepaid No. [protected]. But we use it mainly for surfing internet via mobile and this no. is also not known to our friends and relatives as she uses a BSNL No. for voice calls. We had practically discontinued using this Aircel no. because whenever there is sufficient balance in that pre-paid account Aircel would activate various VAS and deduct the amount. For long we stopped recharging this no. Recently, we recharged it with Rs.120/-. Whenever there are voice calls o[censored]nknown nos. coming to this SIM we do not respond at all. And use it for surfing net. Today I saw an SMS from Aircel intimating that Dialer Tune has been activated to this no. from 14.07.15 for one month and Rs. 30/- deducted from balance and that it will be renewed after one month. Since we do not use the SIM for phone or SMS how did Aircel got our consent to activate the Dialer Tune?

I have already lodged complaint with the Aircel Customer Care. But my point is that, Aircel should immediately stop such practice of activating VAS and deducting money and then passing the buck on the user. Aircel should stop robbing the subscribers by activating such services without specific consent via SMS.

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Address: Kolkata, West Bengal

My no[protected]. Myself shukla paul. I m a old customer o[censored]r service. i had call ur customer service desk 198 today evening 4 my vas related complain. but ur executive mr. Ayan mukherjee rude behave with me. As well as he disconnect the call without my permission. This is nt expecting 4m ur service. I thnk ths i a bad worst service o[censored]r end. Why u take ths kind of executive ut company. infact m also using vodafone postpaid. Nd their behave is such a niece. Aircel is a worst service going nw. Plz take any step 4 ths matter nd plz cl back 4m ur end. Shukla paul. Ph no - [protected] [protected]

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Aircel Customer Care

from Mumbai, Maharashtra

Jul 3, 2015

Verified Support

Hi Prini,

Please share correct Aircel no. along with date of call & number from which you called so then we can assist you in best possible manner.

Warm Regards,
Aircel Social Care Team

C

choton das

from New Delhi, Delhi

Jul 8, 2015

dear sir, I will informed you that miss behave in our customer executive. please check with interaction. so I want to port out. I will can not call 198 and other help desk number.
with out any information rs 4 std pack active by our executive. my mobile number is-[protected]. every month I will recharge more that one thousands rupees.

Aircel Customer Care

from Mumbai, Maharashtra

Jul 11, 2015

Verified Support

Hi Prini,

We hope your issue has been resolved. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Aircel Online team,
Email us @[protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Jul 13, 2015

Verified Support

Hi choton das,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Jul 15, 2015

Verified Support

Hi choton das,

Thank you for your valuable feedback. Your continued patronage and suggestions are a vital part of our growth. And for that, we are most grateful.

We take pride in enhancing our customers with our responsive and friendly approach. It has always been our constant endeavor to ensure, that our customers are delighted by our inimitable approach.

Further, we wish to assure you that we have registered your feedback and would be working to ensure that this is incorporated in our service delivery in future.

Assuring you best of our services at all times.

Regards,
Aircel social care team

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Address: Pune, Maharashtra

Hi, Date of incident-29/06/15 Mob no- [protected] Full Description- I have registered complaint with Aircel via service request number Sr1-[protected] regarding deduction of Rs 57/- from my prepaid balance dated 29/06/2015 on my mobile number-[protected]. On 30/06/2015 i got a message from Aircel that the issue has been resolved, but they did not refund the amount and i am confused on what basis they had closed the complaint without providing the resolution. After several attempts to contact the customer helpline they are disconnecting the call and i have also tried to contact them through Facebook but same is the case here they are saying the issue has been resolved but the fact is i have not got the refund till date. Desirable resolution- Refund of Rs 57/- in my prepaid balance. Regards, Abhishek kumar Singh [protected] / [protected]

+4 photos

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Aircel Customer Care

from Mumbai, Maharashtra

Jul 3, 2015

Verified Support

Hi Abhishek1991,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Jul 4, 2015

Verified Support

Dear Abhishek1991,

As per our system records, amount is credited back to your account and vas service is already deactivated. Hope the resolution offered meets your satisfaction levels too. We would like to thank you again for reaching us at Social Care.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this
matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in

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