Aircel Complaints & Reviews

25 Nov.2015 In morning approximate time 5:00am I get started access my 3g data that I activated by ussd code approximately at4:00 am and I got 40 mb 3g data.after update a one app approximate 11 mb and another uses of 2.9mb and 1.8mb my remain data should was be approximate 25 mb, but the company deducted my main account balance 70.20 rs. in the name of session cost 45220kb and first time when I saw checked my remaining balance after deduction it was 0.4 paise, but after sometime I was checked my balance it was showing 0.14 pause.so please should be given my main account balance and data balance return by the company.please check my complaint.

Number- [protected]
My balance is deducted on its own without activating and service and customer care executives are adamant on saying it has been done from my side not the company. It is really poor response from aircel where they are not ready to listen to the customers.

Sir, This is to inform you that I Surajit paul and have unfortunately got a aircel sim card, number is [protected]. I recharged Rs. 110 in which I got the TT 110 dated on 22.11.2015 and txn no KOR[protected]. But next morning when I checked the balance I found that my balance was Rs. 45. The amount 65 was spent by your system. Because I didn’t spent a penny in this time period. After calling the customer care grievance department I got amount Rs. 15. Now the balance is comes to 60 from 45, But the amount should be Rs. 110. Today (24.11.2015) several times I again tried to contact the number of grievance department but getting no response. Now again another issue, i recharged Rs. 175 for 1 gb 3g data last week. But now the data connection has been closed. I also complained few days ago but don't get any reply from aircel. please look into this matter. Surajit paul

Every morning I wake up I am wished by a deduction of Rs. 5 from my Aircel number [protected] because of no reasons. This is continuing for no reasons no packs nothing.I have complained about it to the customer care but they cut the phone after listening to the query.Don't know what to do..It's getting frustrating now. I shall think of MNP

This is Anand from Chennai, I am using aircel network for past 12 years. The number is [protected]. Last November 9 ‘2015 I recharged data pack Rs198 plan and Rs.20 EC for main balance account. I used my accounts balance only two r three days. When I using the facilities every time I check my balance for both data and main balance frequently. On 12th November night I would not able connect the internet and then I check my balance it will show nil balance that means 0(zero) for both data pack (0-zero MB) and Main balance (0-zero). Morning I immediately contact customer care and explain my quires.The customer care executive told you have data and main balance is there, due to server down it will deduct automatically in your account, we will credit same within 48 hrs into your account and also i register my complaint ref.no: 1) 1-[protected] and 2) 1-[protected]. But 15th November I get SMS from aircel, In that your reference no has been resolved. Immediately I called customer care and said without sort-out my problem I have message from you like this and the executive told me your reference no is not closed it still on process due to heavy rain network problem not cleared .I waited for three days, but there is no response from the aircel network side. Again I called on 19 November to customer care, they connect my call to higher official I speak to Ms. Maha from Pondicherry circle (my call not connected to Chennai circle). She reputedly same thing due to server down your request is on process we will surely credit your data and main balance within 24 hrs pleas wait. In between I check my balance it will show zero balance I did not connect the net as well as my outgoing calls. After two days again I called customer care on 22/11/15 with my reference no, I said my problem was not sort-out, but the customer care executive told you have not register any complaints till day, tell your problem now we register your complaint and resolve it as soon as possible. I am quarrel with them, they connect my call to higher official Mr.Vignesh. He also told samething you have not register any complaint again this, I told him my complaint no to him, he say simply its take by wrongly reference number again I quarrel with them and he say sorry for the mistake happen that now we can take new complaint no: 1-[protected] and also forwarded to our technical item they will revert to you by 24/11/15. I can received same SMS last time received your reference no:1-[protected] is resolved dated 23/11/15. Again I called when I received SMS like this to customer care they told me please wait till today night it will credit you sir. So I waited one night, but it will not happen and I checked my balance its also Zero. Next day that means 24th November I called and say my account was not credited still, they reply me we did not deduct any necessary amount or data or balance from your account sir. Whatever amount deducted from your account it will only usage for you used it. I am totally disappointment when they said like this and I ask him to give details of my usage, they told please hold on line we will contact you to our higher official they will give sir, I waited on line 20 mins but not to connect higher official and the call also cut. I know very well about my balance. They are totally cheated me, I am so depressed from aircel for worst service. The above conversation all recorded voice what I am spoken and what they told me and also received all complaints raised from me to my inbox. I can take him to human right s to get my rights.

Hi myself Raj I am really frustrated response from c.c. agents .I called up 198 and reached a live representative I spoke with Mr.kumar I am explained my balance got deducted Rs15.00 without my knowledge .He responded me saying details not updated for ur deduction call back tomorrow I request him to transfer my call to ur supervisor he responded me back saying that my supervisor was busy and he is also going to provide the same information what I have provided and he placed my call in hold without any response. worst training given and can see that uneducated people were placed in customer care.care . You people no need to re back my deducted money all we need proper response and correct reason for the deduction..My numbers:[protected] .And I am going to port out from aircell and I will file a complain in consumer cort..

Mobile Number [protected]. i was used 3month this number. but after 3 month sim card not working then call to customer-care number .
person say your sim card is not registered in your name .
i was shocking.

also im going to customer care malad-west services center .this person say your sim card not register on your name.

Buy Sim card and After 3month sim card not working and simcard register on another user how its possible ???

i give all the information in verification time .then how its possible ??


please Reply me .
on [protected]

My self pooja yadav...my aircel mobile no. is [protected]. on 23.11.2015 while doing online recharge of Rs. 98 on my this no. but by mistake i have entered incorrect mobile number.but recharge was unsuccessful. balance was deducted from my bank account but recharge was failed. I got text massages at times that if any amount is deducted from your bank account will be credited back within 5 working days. Please check and credit the money to my HDFC bank account back.

Very worst experience I am facing with my aircel prepaid account. Keep balance is detected for activation of some services. Nowhere I had requested for activation. Last month called customer care and enquirer about this. They told it activated thru tele caller. He said that the service will be deactivated and the amount will be credited back. But still didn't get.

Now roaming service automatically got activated. The worst thing is that I am already in some roaming plan (recharged 135).

Fast 3 days I am trying to reach Aircel Bangalore customer care (around 9AM, 10AM, 12AM, 4PM, 9PM). Unable to connect to customer care. It says, will be transfer to customer service representative. But after sometime it says experiencing too heavy traffic and all our customer service representatives are busy. And then the call will be disconnected.

Almost 6 service activated without any notice and request.

I request some should seriously look into this issue.

Many of illiterate people are loosing their money and they don't even notice this.

Too many times I sent "HELP" to 121 as required, no response.

Mobile No: [protected]

I hope and requesting someone from aircel please reach me and solve my issues.

Hi, I have recently ported my number from Karnataka circle Tata Docomo to Maharashtra circle aircel no (+91 [protected]). I have done with a succesfull tele verification from aircel, post which i got a msg about welcoming to aircel network. But since then, i am unable to make any incoming / outgoing calls from aircel. I even tried to call the customer care multiple times, but none of them are bothered to receive the call.

207:Txn No. DLR[protected] to Recharge MRP 88 is successful . TT= 0 INR, New Balance 18.60 INR, P.F 76.86 INR, Service.Tax 11.14 INR I did recharge and not get the money I want my money back

Dear sir, today i receive that message in our mobile no. [protected]. Dear Subscriber, you have been charged Rs. 66.0 for 19 days subscription of Pocket Store Dear Subscriber, you have been charged Rs. 66.0 for 19 days subscription of Pocket Store. You have got free credits in your account to download full songs, wallpaper, videos etc. of your choice. To Start logon to http://store.pocketinternet.in I didn't subscribed that pack and without intimation of alert message to subscriber that pack. I kindly request to you to refund of rs. 66. This is kind information and please do this needful. Thanks N Regards I.jaya Kumaresan [protected]

I have done a recharge on my aircel sim card on 11/11/15 on Rs. 148/- for unlimited 2G internet. I got the confirmation from aircel about the same. But when I try to use the internet it doesn't work. i tried calling the customer care number but they were saying that I have not even done a recharge for it and were giving me silly excuses. I have tried all possible ways like to save the net settings, keeping enough balance, etc but neither worked for me. Now almost half of the month is gone and I am without internet on my phone. Just to confirm that I have done the recharge I am attaching the snapshot of the message that I got from aircel in my Inbox.

I purchased a sim card # [protected] from Aircel network service provider a month ago. I tried calling customer care after a long time they picked and somehow sim is been activated but I am not able to recharge for any amount as the service provider is declining the recharge I tried contacting them back they are not picking the call. I do not know how to contact them.

I am using Aircel operator, and as soon as i recharge the sim card with more than 10 rs the they deduct my balance every day. When i call them and tell the problem they say that i clicked on a link which is crating the problem, but i am not using internet on my phone, then how is it possible. i say this is a fraud style of earning money. I once again called them and they say that they are unable to provide any information as the software is upgrading and told me to wait for 4 hours. i again called them and every time when i call the computer says that all the agents are busy and drops the call, but when i call from other mobile the they picks up the call. Now what i do. I wants the refund. Please help me...

Thank You...

My aircel no:- [protected] not activated even after 20 days of its purchase. When I dial the no. " you are barred because you have no service" is sounding. Cyst. Care told to do FRC from where I HV purchased sim. I did but no response till now. Please do the needful.

My no is [protected], service provider - aircel. without any reason aircel service provider deducted my balance and i have not subscribe any deals but automatically the service provider send me a message, that i subscribe a deals. it is totally a bad service from aircel service provider.

My Number [protected]...Is Aircel Number I Have Been Got 3G In My Smatphone I Have Been Recharged it With 3G But It Is Not Responding To 3G Cutomer Care Is Not Even Solving my problem or giving solution i have been called cutomer care since 6 To 7 times no response...

Respected Sir/ Madam, I, Prasenjit Dey, My Aircel mobile number is [protected], on 24/11/2015 at my Aircel Balance was 12.50, after few minutes it become 0.50, hence Aircel Deducted Rs. 12. I am facing this problem last few months, after every recharge my balance getting deducted. As Such Your Honour is Requested to look into the matter, and arrange to refund at the earliest. An early action in this regret highly appreciated. Thanking You.

This is to inform you that I Surajit paul and have unfortunately got an aircel sim card, number is [protected]. I recharged Rs. 110 in which I got the TT 110 dated on 22.11.2015 and txn no KOR[protected]. But next morning when I checked the balance I found that my balance was Rs. 45. The amount 65 was spent by aircel. Because I didn’t spent a penny in this time period. After calling the customer care grievance department I got amount Rs. 15. Now the balance is comes to 60 from 45, But the amount should be Rs. 110. Today (24.11.2015) several times I again tried to contact the number of grievance department but getting no response. Now i am getting message that the grievance department is in traffic jam. After that whenever i am trying to contact getting the same message tat they are in traffic jam. Kindly clarify the reason why the balance is being deduction though i have not asked for any services. Surajit Paul