Hello, I have a complain about the service provided by AIRCEL. But before that I want to give you full description of the case. On the date 04/12/15, I recharged my account with Rs.30/- and got Rs.23.90/- on my balance. I was having a credit of Rs.6/- and so just after the recharge they had cut that 6 rupees from my balance. After sometime they returned my 6 rupees (May be as a gift). Then I subscribed for the '10MB 3G Data daily pack for 2 rupees'(for 1 Day and can be renewed later), as I needed it frequently to check my emails(Though I am not a heavy user). They don't have any system to show the daily pack data balance, but still, each time you turn off your data, there comes a Pop-Up/Flash message showing you how much data you have consumed(But, not how much is remaining). Because of that, I noted down the consumed data, each time the pop-up comes. After surfing for sometime, there came a pop-up showing my account balance 0.08 INR, then I calculated the overall data consumption and it was just 2401 KB, whereas the deal was of 10240 KB(10 MB). The same thing happened on 05/12/15. That day I recharged my account with Rs.40/- and then subscribed for the 10MB 3G data daily pack, but after the consumption of not more than 25% of the data, they had cut all of my balance. This is a big injustice and now I want refundment of my money: Rs.52/- (Thereafter they may cut the credit of Rs.12, that I have right now, from my balance). My name: Dhruba Jyoti Saikia. Mobile no.: [protected]. Email ID: [protected]@gmail.com. My Address: S.R.S(AAU) Buralikson, Golaghat(785618), Assam.
Aug 8, 2021
Complaint marked as Resolved
Aircel customer support has been notified about the posted complaint.
We request you to visit your nearest Aircel store along with an ID proof in order to get the details .
Thanks and Regards
Customer Service Officer | Social Care Team
Email us at [protected]@aircel.co.in