[Resolved] Aircel — message not sent to 1900 | |||||
I tried to send the message for porting my sim into jio. But it showed error many times. There is sufficient balance in my sim. When i tried to send message to other numbers then it worked well. But it only showed error in the case of sending to 1900. Please provide me my upc for porting my sim number. My aircel no. Is - [protected] ([protected]) Was this information helpful? | |||||
Feb 20, 2018 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Jan 15, 2018 Aircel Customer Care's response Dear Sachin, Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following information with us for further proceedings: The format of sending the Port Out message: The screenshot of the error received after sending the PORT message: Warm Regards, Aircel Social Media Team Jan 15, 2018 Updated by Sachin_Jangid Please send me my UPC code for port my sim.I have sufficient balance. Message is going to all other numbers but not to 1900.  Verified Support Jan 16, 2018 Aircel Customer Care's response Dear Sachin, Thanks for sharing the details with us. We have escalated your details to our team for further assistance and will update you soon. Warm Regards, Aircel Social Media Team Verified Support Jan 19, 2018 Aircel Customer Care's response Dear Sachin, We regret the inconvenience that may have been caused to you regarding the matter addressed to us. The issue has been resolved, now you can generate your UPC code. If you still face any issue then please once change the handset and try. Warm Regards, Aircel Social Media Team | |||||
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I don't know how a VAS service(NDAIRSMS2N) is in my aircel no -[protected](Delhi) from 30-jan-2017. for deactivation i try to call this number*121*0200# . i try that code many times but still sercive dont deactivate from my number. seriously it is a worst response of aircel. very dissatisfied from aircel.
I don't know how a VAS service(NDAIRSMS2N) is in my aircel no -[protected](Delhi) from 30-jan-2017. for deactivation i try to call this number*121*0200# . i try that code many times but still sercive dont deactivate from my number. seriously it is a worst response of aircel. very dissatisfied from aircel.
Aircel Customer Care's response, Jan 16, 2018
Verified Support
Dear Joyu,
We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.
Warm Regards,
Aircel Social Media Team
We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.
Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Jan 18, 2018
Verified Support
Dear Joyu,
We would like to inform that you have been charged for the activation of Rs 2/- auto-renewal SMS pack. Hence, charges are found correct and no waiver is applicable. The Pack has been deactivated from our end. Our team tried to call you but the number was not reachable at 05:50 PM.
Warm Regards,
Aircel Social Media Team
We would like to inform that you have been charged for the activation of Rs 2/- auto-renewal SMS pack. Hence, charges are found correct and no waiver is applicable. The Pack has been deactivated from our end. Our team tried to call you but the number was not reachable at 05:50 PM.
Warm Regards,
Aircel Social Media Team
My number is [protected] .I want to port my number to cell one ..But in spite of trying so many messages...I m not getting the code for so long..
Please provide me the same as soon as possible as I'm very much puzzled with the same.
Thanks in advance
Alka mathur
[protected]
Please provide me the same as soon as possible as I'm very much puzzled with the same.
Thanks in advance
Alka mathur
[protected]
Aircel Customer Care's response, Jan 16, 2018
Verified Support
Dear Alka,
Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:
The format of sending the Port Out message:
The screenshot of the error received after sending the PORT Out message:
Warm Regards,
Aircel Social Media Team
Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:
The format of sending the Port Out message:
The screenshot of the error received after sending the PORT Out message:
Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Jan 18, 2018
Verified Support
Dear Alka,
We regret the inconvenience that may have been caused to you regarding the matter addressed to us. The issue has been resolved, now you can generate your UPC code. If you still face any issue then please once change the handset and try.
Warm Regards,
Aircel Social Media Team
We regret the inconvenience that may have been caused to you regarding the matter addressed to us. The issue has been resolved, now you can generate your UPC code. If you still face any issue then please once change the handset and try.
Warm Regards,
Aircel Social Media Team
I get a voice message ‘you are not allowed to call this number’ when i call and gets cut abruptly. No outgoing sms or calls. Incoming works fine.
Zero response from customer care[protected]. Cannot make 198 calls as well.
Aircel TN: [protected]
Zero response from customer care[protected]. Cannot make 198 calls as well.
Aircel TN: [protected]
Aircel Customer Care's response, Jan 16, 2018
Verified Support
Dear Thirumalh,
We regret the inconvenience you have faced. We are forwarding your concern to our team. Meanwhile, kindly share the following information in order to assist you better:
Signal Bars:
Alternate No.:
Complete address:
Landmark:
The specific location of the issue (indoor/outdoors):
A sample number on which you are not able to send an SMS:
A sample number on which you are not able to call:
Warm Regards,
Aircel Social Media Team
We regret the inconvenience you have faced. We are forwarding your concern to our team. Meanwhile, kindly share the following information in order to assist you better:
Signal Bars:
Alternate No.:
Complete address:
Landmark:
The specific location of the issue (indoor/outdoors):
A sample number on which you are not able to send an SMS:
A sample number on which you are not able to call:
Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Jan 18, 2018
Verified Support
Dear Thirumalh,
We hope that our team got in touch with you and shared all the requisite details.
Warm Regards,
Aircel Social Media Team
We hope that our team got in touch with you and shared all the requisite details.
Warm Regards,
Aircel Social Media Team
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+91 97 3819 9010
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Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
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As per our system check, informing that the Port Out request for the number ( 7040349315) is already in progress and its expected resolution date is 22/01/2018.
Warm Regards,
Aircel Social Media Team