Airtel Complaints & Reviews

I am unable to activate my airtel sim as 59059 is not getting connected, though my sim is showing airtel signal. I just ported my number from vodafone to airtel and now my both the sims are not working. This is my primary sim. And also i am out of station that’s making my life more difficult as i am stuck with no network. It’s really urgent, please help me in activating my sim....

I have ordered a fast tag from airtel's payments bank. I had ordered on december 11th and it was dispatched on december 18th and was supposed to be delivered within 7-8 working days from the date of dispatch. It's already been a month now and i have not yet received the fastag. Despite putting so many mails, phone calls and even visiting their office, i haven't still received it till date and they haven't been giving proper info with regard to status of the fastag.in one of the emails they had sent a tracking number but however on tracking there was no info available whatsoever. If they can't deliver it atleast they can give an option to cancel the order so that i can arrange for buying fasttag elsewhere. This is just so annoying. Worst service ever from airtel. Very disappointed.

As i have recharged with airtel rs.399/- pack from airtel website on 10th jan 2020. I have done my transaction through google pay my money is debited from account and i contacted airtel customer care service they responded like they didn't receive any recharge for my number and suggest me to ask google pay customer care. Fully disappointed by airtel payments bank ltd. I don't even have hope on them. Now the date is 17th jan 2020 still waiting for my amount or recharge!!!

*attached recharge reciept*

Dear all,


With this application, i want to bring this to everyone's notice about the "worst customer experience, service and satisfaction" which bharti airtel can ever provide to their customers.

To start with, i am not sure how much airtel is concerned about customer experience, service and satisfaction.

Finally, i have pushed to an extent which is making me write this email and switching to either services. This email would not only include the service which you have provided but also the way of doing business and looking at things by such a huge organization. I have been using your services for so many years. But i guess i should look for some better alternatives, may be because of the "worst customer service" which bharti airtel has given me.

As everyone says, in today's world the quality of services goes equally down when the quantity of people consuming those services goes high.

It is so many times in a row that i have to call airtel dth customer care office repeatedly before the problem gets addressed, to add to my agony, whenever i call the customer care office, i get to know that my service request status is resolved without the issue being addressed at all. I don’t understand as to how you can consider an issue to be resolved when the person who is supposed to be fixing it does not even do anything.

1. Inastalled an extream dth box as on 14th nov 2019. With assured guaranteed for 1 months free service.

2. My case numbers are as follows:97660572, 97532113, and 99707273.

3. Service discontinued stated that the service is only for 7 days and hence the engineer informed wrongly.

4. Finally on prorate basis in december 2019 got 537/- as credit in the account and need to fight almost 15 days for the same.

5. My account information’s were not updated and so the movies section was not active hence fight that for another 10 more days consecutively.

6. Now today 14th jan 2020 the cable tv had gone giving error code with no signal, engineer visited after a long fight with customer care / agra local service centre guysmr. Yogendra phone number: [protected] and amit tsm phone number: [protected] (Retaliating and shouting over the phone call and insulting customer) said the visit tat is till 10.00am of 15th jan 2020, need to be patient, i said that it’s a cable tv not a broadband service shall one has to wait for approximately a day that how would it work and the conversation ended heatedly. Finally by 5:30 p. M engineer abhishek phone number: [protected]visited stating that the antenna had wrongly placed and hence need 300/- to install it on a neighbours house (Which is next to impossible).

7. What to do now as it was a mess sice day one and the installation engineer itself told in day one that there could be a signal problem but will try if go no worries else will check. It worked but temporarily.

8. Currently as on 14th jan 2020 the engineer visited named abhishek stated that the one who has installed had done his work temporary.

9. Need a refund for 2250+75+2200=4525/-

My airtel fixed line no.[protected] has a attached offered airtel dth exstream box with service number[protected] is not working since 14th january 2020 for which i filed a service request with airtel customer care office, ticket number 20095689, which was supposed to be resolved by 10:00 am on 15th january 2020. However, the problem was not fixed, it is as follows now today 14th jan 2020 the cable tv had gone giving error code with no signal, engineer visited after a long fight with customer care / agra local servicecenter guysmr. Yogendra phone number: [protected] and amit tsm phone number: [protected] (Retaliating and shouting over the phone call and insulting customer) said the visit tat is till 10.00 am of 15th jan 2020, need to be patient, i said that it’s a cable tv not a broadband service shall one has to wait for approximately a day that how would it work and the conversation ended heatedly. Finally by 5:30 p. M engineerabhishek phone number: [protected]visited stating that the antenna had wrongly placed and hence need 300/- to install it on aneighbors house (Which is next to impossible).

What to do now as it was a mess since day one and the installation engineer itself told in day one that there could be a signal problem but will try if go no worries else will check. It worked but temporarily.

Currently as on 14th jan 2020 the engineer visited named abhishek stated that the one who has installed had done his work temporary.

But i guess bharti airtel does not believe is meeting their commitments and the problem was not fixed on the next day as well.

No wonders, bharti airtel exceeded my expectation and came out to be the winner in providing worst customer service experience.

Now i have full confidence in airtel’s moto, which is “let the customer suffer for the mistake that they made by subscribing to airtel services.”

I tried calling the nodal officer but to no help, others would also be facing the same problem and are being harrased by your customer care office. I guess this is the way you have decided to do business (Correct me if i am wrong).

I have been with airtel for more than so many years now, not because i did not like any other brand but because i never expected this kind of pathetic service by this big company. I think now the time has come where myself, including at least hundreds of people need to change their mind because of the services which myself and they have been getting over a period of time. There have been many instances where i did not get service that should be provided to a customer and now when i am done dealing with you people would want you to please discontinue my airtel fixed line connection remove me from your systems because your system, policies, procedures, services, way of doing business and looking at things is getting worst day by day.

I know that loss of a hundred customers would not make any difference to your sales and marketing team because companies here do not understand the two most important words to run the business, providing exceptional "customer service" and i would certainly try to see if other leading companies do or do not understand it.

With this, i pen down and say my final bye to bharti airtel!!! I wish a great future for your company and if given a chance if airtel succeed in future, would for sure want to learn the ways of running a business without satisfying their customers!!

Abhishek suri

[protected]

My Airtel Number is not recharge but money is deducted from my bank account...i did recharge online on 15january 2020 ..first I did of 98rs ..and second recharge of 79rs ...both money transaction is successful but I got no msg of recharge on my number why..?? please redund my money or recharge my number as soon as possible

I recharged my pre paid mobile service on 17/1/2020 with a pack on ₹598 for 84days and 1.5gb per day data.

The transaction was failed yet money was deducted from my bank account. I had to recharge again which was successful.
Have not received refund for my failed recharge. txn ID of failed recharge :[protected].

I am sending regular mails to airtel store noida located in sector 137 to get some information, but they are not responding at all and also their contact number is also switched off. This is frustrating and unprofessional.
I am sending mail from [protected]@gmail.com

Also sent regular follow ups, but not getting any response.

I am sending these mails on coco. [protected]@airtel.com.

When i visited the store, they assured me that they will reply on mail but this is of no use. Also their manager's official contact number is switched off.

Dear Sir,

I wish to state that i am a consumer of Air Tel since many years and my mobile number is [protected].

In this regard please note that my plan was Rs. 125/- per month and in the month of December, 2019 they have change the same to Rs. 199/- per month plan with 10 GB data per month, which i agreed.

My monthly billing cycle starts from 08th of the month.

In the month of December, 2019 they have provided me the 10 GB data but in the month of January, 2020 they have not provided me the same and hence i have made many complaints since 11th Jan., 2020 and they given me the assurances not the bill plan benefits and i received complaint references as per details given under: -

Sr. No. Date Complaint Number

1. 11/01/[protected]
2. 11/01/[protected]
3. 13/01/[protected]
4. 13/01/[protected]
5. 14/01/[protected]
6. 15/01/[protected]

They are only giving assurances not providing the data in question nor replying to my satisfaction.

This may please also be noted that after lapse of the substantial period of the month and they provide me the 10 GB data what will be use of that for me.

You are requested to please let me know the solution or procedure for further complaint.

Regards

Lalit Kumar Singal

While install airtel dth, call center people said all telugu channels will come one month next month onwards need to recharge but after installation only free channels came. We call and asked callcenter, they replied only news channels will come. This is fraud of airtel dth service. Please check and resolve this issue asap and do the needful. My airtel customer id [protected]

Not able to contact from airtel prepaid and postpaid to [protected] and other numbers starting with 1860. When we try to contact these numbers, it saying: it is a special number, you will be charged 2.5 paise per second, for more details log in to www.airtel.in, and then call is disconnected every time. Contacted to airtel customer care many times but the problem is not resolved till now.

Dear sir,
I am an advocate practicing in supreme court. Above stated mobile no. [protected] is registered in the name of my husband ramesh kumar.
Sir, i need incoming call details on my mobile number from june, 2019 to november, 2019 specially from mobile nos. [protected] and [protected].
I visited airtel store and i contacted customer care several times regarding this but they refused to provide any information. I need the information to defend my clients in a case.
Kindly do the needful.
Regards

This has reference to broadband connection on 9th jan 2020 for my residence and paid for full year.
1. Airtel representative also installed fixed landline as it was bundled and free of charge
2. Told the person that i do need the fixed line as already have 2 mobile connection and no need for additional fixed line
3. Started getting sms and mails to pay rs352.82 for fixed line even though i have not opted for it and now being threatened with late fee if not paid by due date.

This is unethical way of doing business and left bad taste on switching to airtel service.

Another issue is, none of the sms or email provides the account details thus unable to even speak to anyone in customer support as it's required to key in account details.

Tried calling the representatives who had visited to collect payment and install the line but even they are not ready to share the account details which is very unprofessional way of treating customer.

This is the first time i opted for airtel service and have extremely bad experience with weeks

Regards.
Krishnaprakash maurya

I did airtel recharged of my mobile no [protected] for rs 149 from airtel.in, after goes
Transaction page and select amazon pay and wait for transaction after short time my amount is deducted from amazon pay but reacharge is not done and airtel site show your reacharge is not done.
I attach screenshots of my mail which is for amount deduction.
Please have the amount refund my amazon account.

Thanks

I have been using a tata docomo no. From 2011 and with little or no issues with either network or the service provider until the last yeae when airtel took over the tata docomo service and started deactivating the existing customers, i was not even aware that my no. Got deactivated and when i came to know about the same i visited the airtel store requested them to give me the same number either with a new connection or the old.. They refused.. Deactivating the number without intimation wud be bearing u no cost but a huge loss to the customers as the phone numbers these days are being used/connected to several other documents and forums.

Regards,
Shampy jain

Sir,
i received my fastag on 20th Dec 2019. After receiving my fastag i tried to activate it on airtel thanks app. I tried these steps to activate it-
1. opened my thanks app
2. tap on bank icon
3. tap on fastag icon

but after clicking on fastag icon i didn't find any activation option. it is still showing order shipped (screenshot pdf file attached) that's why i am not able to activate my fastag. i have attached screenshot for your reference.
Registered moble no. - [protected]

Dear team,

Vimala bhaskar pillai, airtel mobile no: [protected], postpaid with monthly rental rs. 399/-
I dont get proper network at my office or while travelling or even sometimes at home. I am facing literally poor network, most of the times the network bar shoes full blank them how will i be able to call or use my data if there is no network.

I am frustrated for months that even for a call i have to run out of my cabin, i am not able to use data wisely or send any email as the network is really very disgusting.

Every time customer care agent says the same thing that a new tower will come up soon in the region but i am suffering for months even after paying my bills properly.

You guys claim for best online video watching facility and all that stuff first at least take care of the basic network issue and understand without network one cannot do any damn thing like calling or messaging or mailing or internet surfing or wifi nothing is possible.

Today only i called 121 and your customer care people dont even understand that i say i dont get network still they ask are you facing issue in calling or in data usage. On the top of that they shared me a link to register my complaint but again i could not open the same due to your poor and worst network.

My one query, i am living in new delhi, address block 10, dakshin puri extension, new delhi 110062, there is airtel network is very poor. I have to come out of my home when i have received any call other wise voice is breaking or mobile is automatic dis-connected.
In my home i am unable to sent any mail as there is network very slow...
So, i have to taken one more vodafone number as my airtel number is not proper working in my home.

Kindly do the needful action and revert positively.

I have ordered fast tag id through airtel app, i received message on 19 dec 2019 my fast tag id shipped. Till now when i check through airtel thanks app it is still showing shipped due to this i am facing issue at toll plaza.
This is very frustrating as my friends order fastag from other service providers like paytm and they got there fastag in 7 days.

Store location : gachibowli, hyderabad.

Whenever i try to go to store and ask to port my sim card for a prepaid connection they always deny saying sir prepaid server is down you take the postpaid plan.
And this way these people are trying to sell out postpaid connections by way of cheating

I have raised a request for disconnection of broadband on 5th may 2019 and followed up on 29 june 2019 on the disconnection request. Till now, 14 jan 2020, the connection has not been disconnected and i have been charged for 6 months after may.
The reply i have got from customer care when i have called them asking for the reason for not disconnecting and charging is that "though it is their mistake to not to disconnect i have to pay for all the 6 months now then only they will disconnect".
I may have used the broadband by mistake during this period of time due to auto save settings of my laptop/mobile wifi.
Please let me know what should i do.