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[Resolved]  Airtel — Airtel harassing me and not cancelling my broadband connection

Address:560035

Hi,

I raised a complaint with airtel to cancel my account on the 10th of june 2017. Since then their retention team has been calling me everyday sometimes twice to retain even though i clearly tell every time to cancel. On 13th they cancelled the cancellation without my consent and without informing me. I just want my account to be cancelled and not pay for service since i am not using it.

Regards.
Sheela muhury
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Jul 16, 2017
Complaint marked as Resolved 
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6 Comments

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Comments

There was often unauthorised deductions to my no [protected].Yestrday deductions of rs 49 was made against silkvideo without my consent.plis refund my balance. I never subscribe nor request for activation of silkvideo to my account or number.plis resolve and credit back my balance
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I m Vandna Jetly and using ur airtel no [protected].not able to send message to any no facing lot of problems. Resolve it ASAP.
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Airtel Customer Care's response, Jun 23, 2017
Verified Support
Dear Achla,

This is with reference to your post dated 14 June 2017.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtelpresence@in.airtel.com

Regards,

Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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Hlo sir/madam i'm forget my mpin and i'm can't use airtel payment, so please help me my no is [protected] and my e-mail is [protected]@gmail.com ...if i try to do forget mpin option then the short note give is reset after24 hrs ..
Reply
Airtel Customer Care's response, Jun 15, 2017
Verified Support
Dear Ujwal,

This is with reference to your airtel complaint, we request you to call on 400 from your registered airtel number or 88000-12121 from any other mobile or fixed line (standard charges apply).

Should you require further information, please feel free to write to us [email protected]

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
The most n worst customer service u all provide, I was promised callbacks n no one call . Have network issue, land-line issue still trusted Airtel u have gone worse then ever n everyone else

Arun
[protected]
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Airtel Customer Care's response, Jun 15, 2017
Verified Support
Dear Arun,

This is with reference to your post, dated 14 June 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtelpresence@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Sir my airtel [protected] sim thefting from 3 months. this number is for employees purpose used .so I WANT A NEW SIM WITH SAME NUMBER PLS SOLVE MY PROBLEM
Reply
Dear sir i can't able to send port out msg from so many days plz do something I took to costomer care also they can't able to help me plz my no is [protected]
Reply
Airtel Customer Care's response, Jun 22, 2017
Verified Support
Dear Customer,

This is with reference to your post dated 14 June 2017 .

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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