Airtel Complaints & Reviews

Hi,

I want to escalate on poor service for the fault on my phone no : [protected]

Issue - 4g data not working or very very slow on my iphone 6s.

I had been following up with airtel for more than a week now but no resloution yet.

Here are the details :
05-jun : called up 121 helpdesk. Explained the prob in details. Assured that the problem will be solved asap
07-jun : nothing happened, so went to airtel store in whitefield bangalore. Assured that the technical team has been involved and the issue will be resolved in 24 hours
08-jun : got a call from technician (Sureshkannan kannan), fixed an appointment for 9am 09-jun
09-jun: technician didn't turn up, called suresh to know that he won't be able to make it. Finally came around 1 pm
Technician put another sim in my phone and the data was good. He spoke to his team lead who told that there is some change in account settings done by mistake, the issue would be resolved within 24 hours
10-jun: no updates, sent a message to technician for update.. No response
12-jun : issue still not resolved, sent a message to technician for update.. No response. Called him multiple times, didn't pick up.

Can you pls pass on the escalation contact, the service on this case has been very poor. Also, the response from your technician sureshkannan has been quite dismal. Didn't come on fixed appointment time, don't have the courtesy to reply to message or calls.

Pls assist in resolving this asap. I had been your post paid customer for last 6 years. I don't want to terminate my connection just because of this bad experience. Pls advise if you are not able to assist.

Rgds
Rajneesh

I am using your post paid service from last couple of years, and now that i want to convert my post paid into prepaid, for that i already paid bill of 900 as was told by customer executive and rest 300 which was already late payment charges, but till date same has not been adjusted. And payment of 900 is not getting entered in system due to non adjustment of waver of 300. Can i expect resolution by eod or i will stop using your services and will take this matter to trai/dot and other telecom authorities.

This is to bring in notice that i changed my plan to 799 infinity plan in which i was told that outgoing roaming is free but then also my unbilled amount is 512inr in just one week. I am being charged on outgoing calls on roaming. I have asked to terminate my number. Today morning i recieved a call from airtel saying that please do not terminate the number as this is mistake from system and once bill generated we will waive off the extra charged amount. But still i want to bring in notice as my unbilled amount is still rising and i want the same in writing from airtel that this will be waived off else please terminate my number. Please look into this.

I purchased a new lapu sim connection 20-30 day ago, no.[protected]
But this not active mpin no.
And not resolve my problem distributor, not call contact 12144

After I complen your company in costumer consumer care.

Thanks

Hi,
I am an airtel consumer for more than 15 years. I hold 2 mobiles and one landline of airtel. I requested airtel to shift my landline connection from gurgaon to bangalore. They took my address and confirmed that it can be relocated. I was advised to carry my modem and instrument and i followed it.
After a week on my follow up airtel said that it take minimum 8 days. After 10 days, i could not reach to their help line as it was telling my landline number and customer id number invalid. After suffering for 15 days, i wrote an email. Then i got a call saying that they do not have free dp for relocation so they cancelled my connection without informing me. What a fun!!! My security amount is eaten up. On top of it, i am asked to pay a bill generated after cancelling my connection.

Also see the real fun. They are also telling me that they can not relocate but if i apply for a new connection, they would give me as same address. They have free dp for new connection. What is the logic?

Do they think customer is stupid? I wish jio brings airtel in huge loss and it closes down.

Thanks,
Sanjeev shrivastava

Airtel boasts of the so called open network which is nothing but crap. They say the coverage is excellent and good everywhere. I ported into airtel from idea which i think is one of the biggest mistake i've done in the recent past. My phone is a 3g phone and airtel is not even able to provide me with 3g access at my home. I'm always hooked on to 2g how much ever i try. I am not even able to talk to the customer service agents through 198, 121, 12118. By the time il be connected to the customer care, the automated response says, dial *121# to manage my account and thankyou for calling airtel. Even the appellate number is #. Please think twice before porting into airtel. The customer service is very pathetic.

I have requested for shifting the airtel bb and it is almost 3 rd week and not getting any response. While taking the shifting the confirmed that the connection is available in the new area. The second day after my request, they told they come for shifting. But after that there is no response.

Is it possible for you to check the issue?
The one who called me in the second day is very rough and tough and he is behaving differently now...

Very bad cc from airtel... Almost like bsnl

We are using airtel postpaid number vide [protected]. Everymonth bill payment is being made through cheque towards bharathi airtel ltd., but it is noticed that in the present bill demand, previous balance is shown as pending for the month of january. Feb, march-2017. We are regularly dropping cheque in airtel showroom since two years near ttd administrative bulding, kt road, tirupati.
Please look into the matter and do resolve

Hi team,

Please send my bill receipt for airtel postpaid datacard with number [protected] to my mail address as soon as possible. I am not receiving any acknowledgement for my bill payment. Kindly requesting to send me the payment receipt of april may and june.
The acknowledgement mail to the payment is required as a proof for the payment and for personal purpose.

I have two airtel digital tv connection at my home under my cust id [protected]. Last year on[protected], i recharged my both connection from a local vendor with rs.[protected]+3012) for annual packages on both the connections. But, today my services were stopped due to low balance. When i called customer care, they said annual packages were not activated on your packages. When i asked them to lodge the complaint, they asked me to go and fight with the vendor.

There is absolutely no signal most of the day in my area (6-4-361/20, anjaneya swamy colony, bholakpur, secunderabad-500080).

Most of the times "mobile network is unavailable" to place calls.

And there is lot of disturbance on the line. Please set up a tower in the area..

Also the airtel website to register a complaint doesn't work.. After filling the details the "pin code" field has no drop down list.

I recharge on 12/6/17 at 10-11am using paytm but not recharge at the time shown only dealers down. Then i recharges out side. But evening 6.40 pm message came your number was recharge. But i recharges already. Then i called to customer care and conformed as u recharge agin. By your mistake double time recharged. So please refund to my money rs.199/.

In last few days i have seen deductions on sms which i m not aware of.. Even now as soon as i switched my phone i saw a deduction of rs 10 for 2 sms which i did not send.. Around rs 50 have been deducted for such sms without my permission.. Please refund it back and deactivate such sms service.. If i require additional service i will activate myself..

I have done (02) recharge through online payment vide https://pay.airtel.in/online-payments/transaction on dated[protected]. Amount deducted from my bank account, but recharge not reflecting. I am asking only two thing weather transfer my amount 55 + 50 = 105 or reflect my data + top up balance in my [protected]. The transaction reference details are 1.[protected].
2.[protected]

Hi,

I am very disappointed from airtel customer care response.

I have added money before 6 days but money not added in my airtel payment bank account with transaction id xxxxxxxx has failed but money deducted in my bookmyshow wallet account.

I have write two mails with your reference case id [case: xxxxxx], [case: xxxxxx] but after 6 days not any response from your side.

I have already discuss bookmyshow and i have already give you successful bookmyshow transaction id xxxxxxx.

I was offered a plan of 1000 local+std minutes (With conference and maharashtra roaming), 1 gb 4g data and 300 (National + local sms) by airtel executive by the name of ms. Nimmi to port my number [protected] from vodafone to airtel. No executive visited and all the details were shared on whatsapp number of ms. Nimmi together with my id proofs. However, when the number got ported, i got only 340 minutes and 200 sms plan for rs.299. Upon contacting airtel, they say that they have no details of the same and the current plan is the only plan. Now there is no response from ms. Nimmi's number.

This is a big cheating racket to port customers into airtel and then offer an inferior plan by misrepresenting them. I will take the p

Regards,

Trushil vora
Advocate

Last sunday my phone was lost and therfore i asked my local airtel retailer to apply for retaing my old number. After that when i contacted the customer care of airtel, they said that my number is registered in someone's else name.

I am a customer since 2003 and i am sure the sim is in my name. I think they misplaced their data records which is their major fault.
Now when i am applying to retain the same number then they are given different conditions and forcing me to convert my sim into postpaid.
I want to retain my old number because there are many important customers of mine as i am a business man.
I didnot expect this kind of service from a brand like airtel. I am therefore urging to look after this matter.

Hi, my airmen number is +91 [protected]. I'm using airtel for about 7 years. Few months back my basic traffic automatically changed to 100praise/60second. I'm completely disappointed. I call customer care many time to change my traffic to normal second paise but i didn't get any help form your side.
Take this complaint and do the process work as soon as possible so that it'll help me to enjoy your service.
Thanking you.

Hi team,

I have bought sim for office purpose on 9th june 2017 and got the information as it will activate by next day, its been 4th day no response for activation. I have submitted company id and personal id as well, please check and let me know the status.

New postpaid no: [protected]
My num: [protected]
Email: asif. [protected]@firstsource.com

Looking for ur response at earliest.

Thanks in advance.
Asif mohammed vf

Hi, yesterday i bought a sim for upgrading my sim card and they said to upgrde in 24 hours and till now i have not got my 9gb data for upgrading my sim card into 4gb. Till now the time has passed from 24 hours and i dont know the sim is upgraded or not but i have not got my 9gb as upgrding my sim card into 4g. So i request to you to upgrade my sim if it is upgraded thrn leave but please send my 9gb data.