Airtel Complaints & Reviews

Dear sir/madam,

I was recharged with rs.399/- on 24.04.2017 for unlimited calls and 1gb 3g/4g data per day for 70 days for the mobile number [protected]. But, today i. E. 19.06.2017 services for the said plan was discontinued. Firstly i was thinking my recharged plan was expired. But, after verification, i found still there is 14 days left. I contacted your customer care, where i contacted an executive to know the information. Information got satisfactory, but he is not telling when problem it is going to resolve. Later he connected his superior ms. Jyothi but, she is rude. She was told that we got the information about the service interruption for who recharged on 24.04.17 with this plan, but it will take time best before 72 hours/it is backend issue and we cannot make you any help on this.

My question is if you all know about the problem, why won't you resolve in time before a customer calls you and how you are deducting the balance for calls and internet data for which customer is under free tariff due to his already paid plan. If customer reacts for this your executive is asking why you get so panic. Making service interruption is from your end, deducting the balance from the account of the customer when he is eligible to get those in free due the paid tariff is from your end, charging for the customer to report these issues from your end/ but, customer should not get panic and should sit with mouth shut with customer care people.

Won't your services are getting disconnected in the very next second if tariff expired, that is your right to disconnect because we agreed mutually for that tariff plan. The same way we have right to ask when paid service was interrupted, for that, your executive is asking about customer pain.

When you really know about the issue, firstly you people should stop deducting for the services already which customer is eligible for existing plans and resolve the technical issues on the immediate basis. But, nothing was happened correctly and asking about the pain of the customer.

Warm regards

Sreedhar reddy

Hell sir my self madhup tiwari i am using airtel number from 8 years i am feeling not good with the service of airtel i wanted to change my post paid number in prepaid i have made payment from icici bank credit card for amt 575 with transaction number 119404 on date 3/6/2017 airtel staff laxmi nagar branch said to me payment still not received my new prepaid not working on i ready to may for payment but on sunday staff said to me it is not possible to pay on sunday bcoz payment will be stuck then i have paid on monday off amount 445 but still number is not working i am very very frustrated plz help in this matter regards. Madhup tiwari [protected]

We reacharged 349/. On [protected]
On 5/6/17 suddenly balance was 0
Unable to comprehend what happened as calls made from my number were very few
15/6 we recharged for 244/. Still balance was zero we visited your chikkowadi centre the lady said bring your passbook
Because we need to call we reached for 244 on 18/6 still i couldn't call people we rushed to the same gallery chikkowadi bo west again then then the manager explained it was unlimited calling on airtel only. We want to know why the previous staff did not explain this we wouldn't have recharged on 18/6 she was very rude.
Secondly your terms should be very clear who on earth would keep talking to the same service provider.
We have wasted[protected] because of
Wrong information on site and second time because your staff did not attend to us properly.
Please revert and refund the amount paid
Or we will take it up with the social media
I switched from reliance to airtel hoping for better service but this is a real letdown.
Kalpana. Mukerjidas ct [protected]
The worst is this scheme was suggested to us

Poor post paid service of [protected].
Received your email bill. But unfortunately i am not happy with the service. Though i am using airtel prepaid ([protected]) for many years.. I opted for a postpaid from you.. Due to my jammu kashmir tour. But the no. You allotted ([protected]) gave lot of trouble as it was a no of some vasan travel agency.. It seems. During my busy schedule received lot of calls for the earlier customer... Which troubled a lot. Hence i closed it and had to get bsnl postpaid.
For that few days now you had charged around 500₹.
So i don't need your service at all. If you agree to close my account i would pay this bill... Otherwise​ ready to face the consequences.
However it is my duty to intimate that...
"no more i am using this post paid service.".
And for your information... Never give such numbers to new customer and torture...in future.
With regards
S. Muhamed sadiq alias aishwaryan
[protected]

Sir,
I have recharge rs. 100/- my airtel prepaid number via airtel app through sbi credit card on 02.06.2017 but the same has not been recieved on my number. When i contact the customer care they assure that the
Same will be return back within 7 days so i recharge again rs. 100/- via airtel app through sbi netbanking but again i have not recieved the amount on my number. Again i contacted the customer care and the assurance have been given that both the amount will be credited back within 7 days but till
Date i have not recieved any single penny.
After recharge i have recieved the following msgs:
"bill payment of rs. 100 has been intiated towards your airtel mobile [protected] txn id: 00836. Please
Keep this txn id for future use"
"bill payment of rs. 100 has been intiated towards your airtel mobile [protected] txn id: [protected].
Please keep this txn id for future use"
"bill payment of rs. 100 has been intiated towards your airtel mobile [protected] txn id: [protected].
Please keep this txn id for future use"
"your airtel mobile [protected] recharge txn id :[protected] of rs. 100.0 has been initiated. Please
Keep this txn id for future use"
After complaint i have recieved the following messages:
Conr c[protected] (When recharged by credit card)
Conr c[protected] (When recharged by netbanking after sometime)
Conr c[protected] (When recharged by netbanking after sometime)

I have also called the customer care on 6 to 7 times sometime they csaid that money will be refunded sometime tell tnat you contact the
Airtel money for this. After contacting airtel money thay sugest me to contact the sbi customer care. I
Dont know now whom i have to call or not. Whether the money will be return or not. But it is very
Shameful act for such a brand "airtel". This is not expected.

You are therefore kindly requested to resolve the issue at the
Earliest
Dr. Prateek jain

Hey airtel, my number [protected] kept receiving a message from you guys stating I will b getting 70gb internet and now to my astonishment I just got 1 gb data and free calls for 54 days. What do I do about this. This isn't fair do justice. Thanks

I am using airtel dth hd connection from last 3 month. This month i got sms from airtell for an offer of rc 678/- for 3.5 month. I recharged my dth with rs.678/- but after rechare i got sms for only 1 month validity. When i talke to airtel cuatomer care, hetold me to recharge dht for rs. 100/- more the it will get activated. I did the same. But only after 10 days my dth got disconnetd. I have spent rs. 778/- in this month only for 10 days,

Amit kumar shukla mo. No.[protected]. Maine katni airtel office se sim 4g me upgrade karaya.4g upgrade ka mujhse ₹ 50/- liya gaya. Baad me jab mujhe pata chala ki esme koi charge nhi lagta to mai paisa lane airtel office gaya lekin paisa wapis nahi diya gaya. Aur bola gaya upgrade 50 ₹ lagta hi hai. Aur nahi sim me koi offer, balance mila. Please help.

Highly disappointed with customer-care services. Most people in airtel customer care branch in borivali were senior citizens. My grandfather too is above 70 years. These people do not provide clear instructions for documents required.in addition, they complain about documents we do bring in. Sorry to bring in this comparison, i have been jio user since very long. It was my nana's insistence that he wants to upgrade his airtel card for to fit in his current phone. I was cool about it and decided to help him out with the requirement.

I am seriously wondering, had i not been around, did your airtel people expect him to go and walk 10 mins, to get xerox? Please remember, he isn't any young or middle adult to be that active, he has his own difficulty while walking. Some young staff over there should offer such services to meet the requirement. Jio has its own xerox machine in its store. They do all the needful things. So here we have 1 down, towards jio.

Second, on saturday, customer "care" people at borivali, where all set to close down their store at 7.30 pm, inspite of having customers there, like seriously, and trying to push everyone out and postpone it to monday! Jio works from 10.00 to 10.00.2 down to jio.

Third, the time when most sim cards are purchased on basis of "adhar card", your borivali branch do not have the machine to take fingerprints, while the world is moving forward your company still follows, "paper-photo" method and you expect to compete other providers? They expect all the paperwork with no connection with aadhar! While for jio, all you need is a fingerprint to get a card!

Fourth, the tone of communication. There are several instances when the person at airtel was really rude. Two to be specific. On saturday, when we visited the airtel store, concerned person, was unable to register my nana’s fingerprint on the machine, he suggested that they might need to go to adhar centre for getting his fingerprint re-registered, rather than admitting, that their machine wasn’t working. Do you really tell senior citizens to do these things, without even verifying where the fault lies? (Same evening, we decided to sort out this with jio, guess what? His fingerprints were perfectly fine there.) he said, pan card won’t do, only adhar card was of no help for kyc - just because he was clearly looking forward to closing down store! Which i pray now is closed for good! On monday, when we decided to today when we conveyed our disappointment to the lady (Nikita shinde) at customer “care”, she was so frustrated, that she told us then go to “jio”. So i guess taking all their considerations, we had decided to move out from there and shift to jio.

But please note, only good price to compete with jio would never have you loyal customer base, the reason for airtel losing out is also such staff who tells customer to go move to jio and such poor services where employees are not happy and eager to shut the store without considering their customer is major reason to lose out.

I wanted to change the ownership of my airtel prepaid sim from my mother's name to my name. When i got in touch with airtel gallery or the customer care, i am told that i will need to convert it to postpaid to get the ownership changed. I don't understand the problem in changing the ownership keeping the number as prepaid when a simple mnp procedure to other operator will do it for me.in fact the gallery guy even suggested me to move to vodafone if i don't want to convert to prepaid.

Hi, my airtel number is [protected].
I have an internet plan already active (Rs. 199 for 4 gb). I received another sms yesterday that my rs. 102 plan will get auto renewed in 2-3 days. I want to cancel my auto renewal of that obsolete 102 plan as i have much better plans now. But airtel does not let me cancel it anywhere. Every month i try to cancel, but there is no option anywhere to cancel. When i check by dialing ssid code, it says i have no services active, but it is active. I sent hundreds of emails to [protected]@in. Airtel.com but got absolutely no response, nor seen any auto confirmation - meaning my complaints not even registered in your fraud system. I logged in to my airtel account online and see, no single service requests registred. I tried to submit fro my airtel account also, after filling up entire form and submitting, no ackknowledgement and no tickets raised for my issue. I downloaded airtel app and raised through that, still after clicking submit my request/ complaint didnt get submitted. Bloody frauds. I called 121, they said select 1 for english. I pressed 1 and it took me to kannada line. After that i hung up and called again, now i dont even get language selection options, it always answers in kannada and gives me options i dont understand. Cancel all my auto renewals else i will take you guys to courts, and not just that i will paste every single day of my life on facebook/ twitter/ social media about your fraudulent behavior.

This was the email i sent to airtel but i haven't got any solution.
Hi team,

Hope this mail finds you well.

Kindly is regarding broadband no: [protected]_kk,

The cycle started on 11th june within 5 days the update on the site shows 91gb is consumed out of 100gb.

The above analysis is absolutely inaccurate. Since the attached file show the broadband consumption as 36.611gb. This data is pulled from my account on www.airtel.in

According to me, my previous plan was 40 gb which i converted to 100gb before the new cycle beginning. So it was reflected in your system late so 36 gb was consumed out of 40gb and after the request was successfully proposed, values were extrapolated to 91gb out of 100gb.

I request you to go through the excel sheet 1, 2, 3 and see the actual usage depicted by your site.

Kindly rectify this matter as soon as possible cause this is completely unprofessional behavior from airtel. I had to calculate each and every day's consumption because you all were incompetent to do so yourself. We are completely disappointed by this fraudulent behavior on your behalf.

Thank you for your kind cooperation and assistance regarding this matter and i hope this gets rectified as soon as possible. Also, please take note of this bug in your system and rectify it.

I would like a callback regarding this issue asap on the below number.

Kind regards,
Megan d'souza
[protected]

Dear.Sir/ Madam
Recharge Prepaid Mobile -no -[protected]
CCOUNT
[protected]
TRANSACTION REFERENCE
[protected]
MOBILE NUMBER
[protected]
RECHARGE TIME
16:15:00
RECHARGE FROM
Debit Card
REMARKS
Refund Pending At Bank

TOTAL AMOUNT
Rs. 97

I have made a request for portability my 2 airtel numbers which are [protected] & [protected] on 13th of june, since then everyday many time airtel's relationship manager ask regarding problem, i have told so many times that their network is not good where i am working but then also everyday new relationship manager calls and asking same again & again.
It looks like they do not want me to port.

I am really in trouble because of this.

Hi,

We are in uk. We have been chasing to surrender / cancel my connection from may..,

However we have spoken to one of the airtel colleague, today. They said, they managed to ring the number `+[protected]` which is my mobile number, the airtel representative talked to the customer about the recent offers and got acknowledged from the customer other end they are happy to stay with offers, — this is a complete made up / cooked story, i would say.., this sim card is with me, i used the sim only during, banking transactions to get otp, other than that i would keep the sim away from mobile and kept it aside.

This is a cooked up story / usual story whenever i asked about the status of my surrender request towards my broadband & landline. I am highly disappointed and unethical behaviour of airtel.

We have already told, we are no longer in the country, we are in uk and kindly help us to make the process bit speed enough, but looks like no progress at all.

We have been trying to genuine, and pay all the dues, surrender my landline & broadband, however airtel has been trying to rip off every month bills for the ununsed broadband & landline and still it is pending, and airtel is pushing me to the corner and try to milk every month for unused broadband & landline. I have already tired and sick of this unethical behaviour.

Kindly help and do the needful asap please...

Hi,

My name is sukhdev and i am a customer of airtel number [protected]. I am very disappointed with the service provided to me. I did recharge of rs. 50 last week, however i have notice that both the time balance got deducted for no reason. A separate recharge was also done for internet purposes. I tried to get in touch with customer care on various number but not able to get through. To speak with customer care today 18-06-17 i did rs 50 recharge again with transaction id [protected] and found balance deduction again. Therefore, i had to take credit of rs. 10.

I could not found way to speak with customer care executive except ivr which was not helpful to register a complaint and resolve the issue.

Now i want call back from airtel to resolve the issue asap.

Regards,
Sukhdev

This is to inform u that.. On 18/06/2017 at 4:44 pm i recharge my airtel no with 349 pack mobile no [protected].
But the recharge was not activated and after calling so many time to ur executives no action was taken. I have to face so much humiliation and disrespect.
Is this a way airtel behaves with their customers.
Ashamed to be part of airtel.
I will port my no to any other company.
Hopeless

I took a 10 days us plan for rd 2, 999. As per airtel s calculation i was there for 11 days. I have been charged for another 10 days plan without being informed when they have a daily plan of rs 700, which could be charged for the 11 th day. I gave this suggestion to the telecaller who was very rude and unaccomodating. I have this number with airtel for appx 19 years now.

Ashish sekhri

[protected]
Email — [protected]@gmail.com

I requested for airtel broadband line connection on 3rd march for which i got a reply from airtel stating " due to

Technical issues connection cannot be given in my area where iam residing. But the cheque amount of rs 500 which i gave

For new connection request was debited from my bank account by the marketing person mr. Venkat from airtel (Contact

No[protected]) for fulfilling his sales target inspite of knowing the problem
Customer application number : tnpg024854 -
Apart from the above issue airtel have billed me an amount of rs 1800 right from march 2017 to may 2017 for the broadband

Connection which was not given to me by airtel
I have sent several emails to the customer care of airtel mail id [protected]@airtel.com but they have not taken any action regarding my complaint

They do not provide good service always customer care provide fake and bad information.. I have to remove my airtel dishtv connection..I want answer in 24 hour..my contact no. Is [protected]..my id no. Is [protected].my address is room no.212 rajiv Gandhi Nagar galli no.7 salt barkat ali naka opposit shivshankar nagar pent road wadala east munbai 400037.