Airtel Complaints & Reviews

To,
IRDA
Complaints department

From,
Kamakhaya Prasad Bhattacharyya

Reference:
MobileAssist
Airtel Secure Plan (Rs.8000)
Membership ID - [protected]
SR#2101057

Dear Sir,
This is to raise a complaint against the Accidental insurance for Mobile phone provided by Airtel (product name - Airtel Secure) with the Third party One Secure and Insurance provider National Insurance.
I had enrolled for the Airtel Secure plan with my mobile services provider Airtel for a monthly payment of Rs. 49 toward the accidental damage coverage of my cell phone (please see details attached for the claim.

The Airtel Secure customer service called me in order to set up an appointment shortly and collected my phone 3 weeks back. 2 days later I received a call from Airtel Secure that the mobile had been given to the service center and an amount of Rs. 4500 was the servicing amount for the broken screen.

After another week Airtel Secure sent me an email stating that the claim had been refused by the insurer (National Insurance) due to "Improper Handling"

The breakage of the mobile had happened due to a fall from a stationary car inside the garage of my house. This was explained in my claim form as well as in my subsequent conversation with the claim Appraiser or the MIS department of the Insurance/One Assist.

I understand that you are the correct authority to write to for such malafide practice by Airtel Secure in collusion with One Assist and National Insurance.

Please let me know of the next steps for a formal complaint procedure.

Please note that One assist / Airtel Secure has retained the phone with themselves for almost 3 weeks with no assistance provided.

Regards,
Kamakhaya Prasad Bhattacharyya

V r hired an airtel dth on 25th dec.2016. it was not working for 15 days. we called them, they came and checked. / they told us come back next day and not turned up yet. pls advice them to rectify at earliest. i paid rs. 1500 for there service. I want either money returned or rectify it. I made several calls and only thing they r saying, engineer will contact u in 4 hrs

Hi,
This is Anshio From Kanyakumari Dist
My Number is [protected]
I change the Network from Vodafone to Airtel through Number portability (MNP) the offer came from Airtel side

Offer Details:

349 Plan
1. All India calls unlimited Free
2. Daily 100 SMS National And Local free
3. Per Month 6 GB 4G/3G Date free
so total with tax Rs :402.I need to pay every month like that from Airtel Promotinal call came on Jun 7th from (KLR Global company)

But now the plan was activated wrongly

399 plan was activated without my concern
not only the benefits are not credited to my number which means Data
and i have all the call records from your side.

1.The offer promoted from Airtel
The Agent Name is : Priya
Team leader Name is :Stella

I am Attaching the plan Details which one send from Airtel through my Whats app...
And they said to send 300 Rs for Advance that one also i send through their Account. that amount was reflected to my Air tell App

I have all the evidence what i speak, what they spoke and whats app chats everything

Note:
Pls call me Back I ill explain what the offer they promote...
if you need their voice record i ill send to you...

Dear Sir,
I want the owner name and address of the mobile, the problem is car shed got broken, Need help to trace the address, so that I can coordinate for help to repair my shed

I need this [protected] number address and owner name. from this number i have got so many trouble. that why i am sending this request. please send the details as earlier as possible.

to my mail id: palanivel.[protected]@gmail.com

thank you

Hi team,

I was out of country for some months and number was deactivated without any prior notice. Have tired calling customer care multiple times but no proper response. Please let me know the procedure to reactivate my number. Also act on this request on priority its been very long just got a way to act on my complaints. Am back out of country. Please contact yoga ([protected]) my brother, in case any additional info needed. Or please mail me @ [protected]@gmail.com in case of any queries.

Number - [protected]

Thanks, gowtham

Dear sir,

I have been trying to recharge my prepaid account since 1st of July 2017. I have tried recharging through my Airtel App and also through Airtel.in website but whenever I make a transaction I get a pop up transaction failed or recharge unsuccessful and the amount is refunded.
I have tried to pay using Airtel payments bank, internet banking and also debit card, but money is debited from my account but I receive message recharge unsuccessful.
Please solve this matter at the earliest, I have tried calling customer care but they are not helpful.

Thanks and Best regards,
Nevrekar Mohamed Saad.

Respected sir
This is Anshuman arya. from long time i continuously using airtel and recharge my mobile by online portal. after coming jio airtel company will become a thug company know only how to take money from customer but cant try to refund money to Clint even company faulty

6-Jul-17 at 12:30 Am i was tried to recharge my mobile no [protected] from airtel official website but Amount is deducted from my account but recharge not done and flashing a message like "oops recharge not done please try again later" i tried it 3 times but amount is deducted from my account but recharge not done and every time flashing message like "oops recharge not done please try again later" after one and half hour rs.346 recharge is done its ok. But after half an hour from 1st recharge done i got another message like rs.397 recharge will done.

i tried it 3 times because airtel website flashing message like "opps recharge not done please try again later" after that i call to customer care they were told me no sir amount will be not refunded in ur account because recharge wil be done. sir these telecom company thugh with clientthey were provide same service. with take dabble amount some refrence no are given below...
Txn ID is[protected] for recharge 346,[protected] for recharge 397,[protected] for recharge 346.
these all thinks happen after doing complain in airtel compalin portal, airtel portal complain no-PR[protected]
Please do the need full help and take action against company as soon as possible

Thanks and regards
Anshuman Arya
Thanks & Regards.

Sir I have offer airtel 399 rs 70 gb for 70 days and I have main account balance 400 rs but plz tell me how to activate 399 plan from main balance? I tried with my airtel old app to activate 399 plan from main balance but not working

[protected]- june 6th to 27th june, i didnt got any services, after paying minimum amount. Also at the time of payment I asked at airtel store, will u charge for call barring period, they replied no charge. Now I contacted customer care they told me that barring period also will be charged. His name is suresh. He didnt told me even superior name also not connected to his boss even though im asked. On before june 6th im played 400, at that time, customer care executive told me late payment fee will be reduced. But no reduction. Also calls barred. Im really unsatisfied with Airtel, I came to airtel from Airtel but very bad experiences from Airtel, really very very bad and waste Airtel

My airtel postpaid number [protected] was deactivated since 8th march 2017. after payment of bills they assured me that i ll get the number back. but till today i.e 5th july my number is not activated. whenever i ask them they r saying it will take time. they took extra 300 rs from me for activation charges on 1st july 2017. i need the number urgently or else i had to switch to some other service provider

Sir, all airtel retailer in banapur, Odisha, pin-752031 charging 30 rupees for aadhar link with simcard.but airtel sms the same thing (aadhar link with simcard) for free. So please advise the retailer in banapur to not charge your customers. This is totally cheating with the customers. People have faith on airtel, and 60 % people use airtel as a faith brand. But it's shame that airtel retailers looted people. Please fix this issue. From 6 year old customer of airtel. Thanks

Sir I have facing problem in sending SMS, from last six months. I am not able to send SMS. My outgoing message service is not working. I have talked many times at customer care. I have done all the things they told me, like message center number correction, etc. Even I have changed my Sim after your executive suggestion. But sir still I am not able to send SMS. Please make it correct. It's very harassing for me. My airtel mobile number is [protected].

Hello Airtel,

I have recharged my mobile through the Union Bank of India mobile app on 4th July, 2017 at 19:18hrs. The recharge seems to be still in progress when the recharge status on the bank app is checked. Also, the amount is debited from my bank account. There is no option in Airtel customer care IVR menu to talk to the customer service executive and also in order to check the status of the recharge done. I think this is ridiculous. The following are the details of the recharge:

Mobile no. : [protected]
Transaction ID :[protected]
Amount : Rs. 349/-
Bank : Union Bank of India
Branch : Gayatri Nagar, Hyderabad
IFSC : UBIN0561029
Account Holder's Name : Sravya Bandhakavi

I expect you to consider my request and take suitable action or credit back the amount to my bank account asap.

Yours,
Sravya Bandhakavi

Hi,

I had been using an Prepaid Airtel Number for more than 6 years. I have come out of the country for last 4 months, because of no usage my mobile number has been deactivated. There was no clear notification/intimation on when and why my number will be deactivated. Need some help to activate the number from abroad as Airtel customer care says its not Possible.

I am a prepaid mobile phone user with Airtel from over 2 years now.
I recharged my phone accidentally for Rs.244/- which allowed unlimited Airtel to Airtel calls and 1GB 4G internet daily for 60 days. I had been recharging for Rs. 349/- earlier which gave unlimited local+STD call and 1 GB 4G internet daily for 28 days. Since it was an honest error I did not complained about it. However from last 20 days Airtel has been charging me for data services. I complained once and explained them that they were incorrectly charging me for data when they refunded Rs.90/- and I told them that there is a problem and if I enabled data I would be charged again but they said it wouldn't happen . They also mentioned that I didn't had a 4G handset/sim hence might have been charged but both the SIM and the phone are 4G enabled as the same services had been working for over 6 months now.
Post that I have tried using net and have even posted screen shots of the data charges and the data availability on Facebook too but not touch relief.
I have yet lost over 100/- to data charges though I still had and have data pack available.
Hoping the team @ consumer complaints would be able to assist.

Dear Airtel

I wasn't not recharged in my airtel number (+91 [protected]) around 4 months.
Actually am working abroad (West Africa)
so i can't recharged my airtel number after that blocked my number
But i need the same airtel number(+91 [protected]) because of my all communication and my important bank acc, government record and my personal accounts everything attached this number.
So kindly i ask you the same airtel number(+91 [protected]), i trust you, you give me the number
By your valuable customer
Thanks & regards
G.Jose Paul Arun

Hi Team,

I was trying to recharge my mobile number since yesterday. The transactions are failed/unsuccessful. I tried from Airtel App, Paytm app. Both couldn't resolve my issues.

I am in a very critical situation now can't contact any one due to insufficient balance. Kindly resolve my issue at the earliest.

Let me know if you need any further information. Thank you for your support.

I have recharged the 399 plan of airtel in last month.After two days they discontinued providing the regular 1 gb data according to the plan which should be provided for 28 days.I talked with the customer care executive and follow all the instructions given by them.Still my problem has not be resolved.Its the second time I am facing the same problem with the same plan. That's why I have decided to complain about this.

Sir,
I always pay my postpaid bill in time except for the month of May which was due on the 27.05.2017. However, after
getting reminder I paid the bill of Rs. 190/- on the 7.06.2017 vide E-Receipt No. 73416140. Then after a few days I again I receive a message showing that my bill has the previous balance too. However, on the 14.06.2017 I again made the payment of Rs. 190/- vide E-Receipt No.[protected]. The Customer Care recognized that they received only the second payment. Kindly check my payment made on the 7.06.2017.

Dear Airtel,

Again I am dissapointed with you.

I wanted to recharge my airtel no. [protected] with the amount of Rs. 399 on 02/07/2017 through Pnb banking but such transaction was cancelled and I could not get the benefit of recharge & my amount was deducted from the bank A/c which has not been reversed yet.

I have already sent you the mail regarding the same having reference no . given below -
The airtel customer care refrence no. is CONRC[protected]

But the response I got from you to wait till 10 working days. I mean to resolve this issue you need 10 days ??? Really?? How you guyz handling such a big brand if you need 10 days for such a small issue. I don't know about your working but I am not that free to wait till so long.
I am a professional working man, carrying a field job. I can't carry my laptop everywhere. So I need to use my phone to handle my work. Because of you my work is stopped .

I ask you, can you wait till 1 week without using your phone???

Now I am in nowhere, whether I should do another recharge or wait for 10 working days.

Right now you making me feel that I made a big mistake to buy airtel connection. & if this is so then I would never recomemend anyone to buy Airtel.

I itself gonna port this to another reliable telecommunication co. after your response .

Kindly look into this and resolve my issue as soon as possible.

Still I expect & believe as old customer that you will understand & help me in this concern by this week only.

Regards
Kapil Madaan
[protected]