Airtel Complaints & Reviews

I am trying to contact the customer care but i m not able to. i wanted to activate my 4g sim to use in dongle and had messaged the sim no[protected]U to 121. But presently my old sim is not working so please sort out the problem. Sorry i forgot to mention my old no it is [protected]. please sort out the problem as soon as possible. I have around 900 rupees balance in it.

Hi,

I raised a ticket stating signal issues with airtel in my area chandanagar, hyderabad. Surprisingly the ticket was closed in half an hour stating that my issue was resolved to my satisfaction. Complaint resolution reference number provided is [protected]. No one bothered to call me and no action was taken. There is a call drop issue due to weak signals.

Dear airtel, this is an example of highly pathetic customer service. My mobile number is [protected].

Regards

Hi, On August 10 2015 I applied for porting to port from Airtel Tamil Nadu to Airtel Kerala at Trivandrum, Kerala. After repeated calls and really hard times my sim got activated finally on Aug 21. But to my surprise am not able to make outgoing calls and send sms. But am able to receive calls and sms. When am in roaming am not able to receive calls also. and the sim just sits inside my phone draining my battery. Am able to connect to net. Every time I try to make a cal, the call gets disconnects with just a beep sound. I even replaced the sim again, but no use. I am really fed up and frustrated by repeatedly sending mails to 121 and calling 198 and the Airtel showroom where I took the SIM (Strore number:[protected]. Every one says that there is a technical issue and they will escalate this issue to higher officials. I get calls from Airtel saying that the issue will be resolved withing 48 hours. But a month is over now and my issue is still not resolver. Dear Airtel, this is how pathetically you treat your loyal customers. The worst customer care service you have. I have mailed this issue to nodalofficer.[protected]@in.airtel.com and got a call from Mr.Baskaran saying that they will update the status regarding the issue. But till now I didn't receive any calls. Please do take some SERIOUS action ASAP, as I use this a my primary number. You guys are responding well, but the issue is always unresolved. And even my balance is also not carry forwaded from the old sim (Am porting between airtel to aritel) My airtel number: [protected] alternate contact number: [protected] Thank you for your wonderful service, Narayana Swamy

My airtel datacard number is : [protected] My dongle was broken for more than 6 months and hence was not able to use it.I asked the customer care to disconnect my airtel services to them on phone.They are keeping it active and each month sending me bills to pay and how can i pay for something which i have never used and cannot be used.Just because they want money they are asking to pay bills and not terminating the service. Airtel is the worst service i have ever used and the worst customer care service. Please get me this problem solved as each day they call and torture me to pay around 3000.They even use harsh words which is not even hearable.

Sir Bharathi Airtel is not allowing me to migrate my connection from postpaid to prepaid for which they are giving me the reason as documentation is not clear While submitting my documents I have provided PAN CARD PASSPORT Election ID Card and Airtel Post paid bills which was rejected by the CSO team I am struggling with this issue from 1st august 2015 till appellate team i have been escalating but i am not get the satisfaction answer or response hence i need your intervention with Bharathi airtel team to resolve this issue at the earliest.

Hi, I'm having Vodafone post paid connection [protected] is irritating with network problem so I have submitted the documents to port in to Airtel at Lothukunta secunderabad Airtel outlet.There is no proper response since 10 days.Pls help me out from the issue.

Airtel recently billed me 2700 k for using internet on my number ([protected]) which is being used by my mother for past 7-8 years. I have not asked them to enable data service . As per them they sent a message in feb 2011 for free enablement of this service for one month and thereafter didn't disabled and other statement is this service was enabled from day 1 in 2008 when I didn't even had the smart phone. They don't have any confirmation on from my side. How these fools can say by sending the SMS they have enabled the service. ?? If the services is enabled as per my knowledge why I haven't used it for so many years.AM I fool ...??? More over I have been charged o[censored]sing 403airtelgprs.com which I don't know what is it... Similar complaints for charging due to this can bee seen on Google. Facebook and consumer complaints forums This is sheer case of cheating. I have asked them to disconnect the numbers and told them I will not pay until they adjust this wrong charges.

Hi. I am trying to convert my airtel Pre-paid Sim to Post paid from 1st of september no action taken. Went to Nodal office lodged a complaint and they didn't take any action. I submitted form thrice, activated&de-activated three sim card till now given by the airtel retailer. I want some one LIKE CEO/VP from airtel to contact me. Regards Vinod Anto Contact no : [protected]

Hi, I had Airtel postpaid connection on [protected]. Now I kept visiting galleries for converting it to Pre-paid as I was not satisfied by the bills they generated which was not as per what their agent had committed while selling me this connection. I visited 2 galleries in Mumbai, Hadapsar Pune gallery 3 times and Amanora Mall gallery Pune, 4 times. They kept giving excuses like server is down and come on Monday or come after bill due date, like this but never really tried to convert my number. So when I stopped using this connection because of frustrating service, they kept producing bills and when I told them I won't pay until my number is first converted to prepaid, they issued a legal notice against me. Now, I want to claim my money, time and mental peace that I lost because of frustration by Airtel. I have few emails which I can use to file a case against this treatment meted by Airtel. My contact number is [protected].

Hello, Am switching my phone number from Tata docomo Prepaid to Airtel post paid with plan 399 Name :Lalitha N Company :KPIT Technollogies Ltd Phone Number :[protected] I submitted the documents and two people came for verification (one for Office address and one for my house address) Now my problem is my Tata Docomo number deactivated(08/09/2015) and got airtel signal for verification of name and address. I called for 59059, call not connecting for verification. Could you please help to resolve this issue and my SIM as to active today or else give me a tips go back to Tata Docomo. you can call to my spouse number which presently I took for two days:-[protected] and my mail id: [protected]@yahoo.co.in

मेरा लैंडलाइन नंबर मेरे नाम पर न होकर शव वाहन के नाम पर दर्ज है .जिससे हमे परेशानी होती है .अतः मेरा लैंडलाइन नंबर मेरे नाम पर सॉफ्टवेर में दर्ज किया जावे

My mobile no. is [protected] I've ported my number from UP East circle to Karnataka circle on 27 August 2015, and from that point of time, I'm not receiving any incoming SMS. I'm only receiving SMS from Airtel numbers. I've an alternate number from BSNL and when I try to send an SMS from that number to my Airtel number, I do not receive that SMS. I'm not receiving any kind of OTP bank alerts from Banks or Airtel (sent by My Airtel app). I cannot even access my bank accounts due to this. After contantly complaining 4 times till now, it seems like you people do not care much about your customers. Now that you've wasted so much of my time, I'll make sure that I'll write this complaint and send it to consumer courts and forums so that other customers may realise, how pathetic your services and customer care actually are. I've been contacted 4 times by a representative of a Technical Team and all 4 of them told me that it is a problem of DND. And when I told them that according to TRAI website, DND never blocks Solicited alerts, they don't understand or has no knowledge of such rules set by Telecom Department of our Country. I never thought of getting such poor customer support from a company of your stature. When you take customers for granted and do not work for resolving their issues, then there is not point in Advertising that you're the biggest network of this country. In my point of view, you're the sickest of all if you cannot resolve one small problem of not receiving incoming SMS. Such a waste you are. The feedback from service request with Reference No. 64682094 and 64621259 says "NO IMMEDIATE SOLUTION" I know that I've wasted more of my time by writing this complain, but I'll not stop here. Do some good for your own sake BHARTI AIRTEL. You're leaving me with no choice other than to moving to another Mobile Service provider.

Hi Sir, To whom it may concern. Your Airtel executives are Fake, cheaters, liars and fraud. Today I gt call from your executive and he told me to switch my plan into postpaid plan. They introduced me this plan. In Rs399 I will get - 14 packs which includes. Packs details Executive said Your website 1 pack std - 70 min 75 min 1 pack local - 100 min 90 min 1 Sms pack - 200 sms 200 sms 1 pack 3g net - 137 mb 120 mb 1 pack 2g net - 250 mb 240 mb I do not want to convert it please stop it and also I paid security of Rs 200 which they told me refundable but it is not as your customer care executive inform me. I am also sending you a screenshot and contact details of this executive and also lodging a consumer complain. Please contact me and help me in this regard. My contact number is[protected]. and[protected].. Executive contact number is [protected] and [protected]. Please go through the below kinks. https://www.facebook.com/photo.php?fbid=[protected]&set=o.[protected]&type=1&the...⇄ Thanks, Vinay Sharma

Hello sir/mam, I am airtel prepaid user .my sim card no [protected].i received a massage from airtel as usual about extra mobile data offer. Massage claim that if i will recharge with 295, i got 4gb 3g data imstead of 2gb 3g data. I got this message on 8-9-2015. I recharged my mobile with 295 from retailer. But i got only 2gb data. I called to customer care representative, they told that airtel not providing this offer. I request to consumercompaints.in to look over this matter. I attached the message screen shots with this complain Thank you

I am holding a data number [protected] in which I had opted for 1GB 3G connection and each month I am paying Rs. 285 to airtel. In this month airtel fired a bill of rs. 1140 saying that my usage has exceeded to 316 MB more and for additional 316 MB they are charging me 1140 - 285 = 855 Rs. Airtel has not send any intimation to me that my data usage limit has been exceeded. They should have informed me or they should have disconnected on reaching 1GB dat usage limit. Why they disconnected at 1.316 GB and now asking for 855 Rs. for those additional 316 MB data usage which is not justified.

My no is [protected], my balance has been deducted without my consent 2 times of rs 95.I had clicked yes on some airtel linked sites and there were written anything about my consent of deducting rs 95 or any charges for clicking yes.this has been done on 2 times.I am able to put complaint and I don't know how many are there on whose this deduction has been applied. So basically aitel has collected cores of rupees from such interconnected site. This is for public interest and your necessary perusal.

Dear Team, I have switched to AIRTEL for better services last month however in the one month only you have shown your best !!! I have called your CC at 121 however they were not able to resolve my grievance. Today morning erroneously a cheap ( MODEL VIDEO CLUB_30 ) service has been activate, i request you to :- 1) STOP this services. 2) Refund my deduction. I received a SMS " Thanks for choosing MODEL Video CLUB_30 on your airltel mobile . You have been charged Rs 99 for 30 days . A/c balance : Rs89.07 at 10.10. MOREOVER next SMS " Service will be renewed after validity expiry. ( data charges apply) Why cant you confirm before deducting amount from our balance ? You are directly deducted amount without confirming customer ? Why i'm getting pop up on my phone for such services which i have never asked for? Website "http://bit.iy/10MLqTY" is for adult i think ? psl revert, i want to take this further to your management or regulator.

[protected] is my fixed line number and the broadband associated with this number is not working since 7th Sep ...The airtel help desk is not helpful... They keep extending the sla of the complaint .. and they r unable to provide correct status and update

Hello There, We have a corporate Lease line of 12 MBPS line, and the connection is down and not stable for the past 20 days, every day we call up the customer service they assure it will be done today and nothing happened, Service Req No: 19033792 After long waiting and calling every one in the commercial line department, a guy showed up in our office today and he said he rectified it and showed us it is showing 12 MBPS full speed in his laptop, and didn't even wait for us to check on what he said and flew away, When we checked the connectivity again, the line showed up 7mbps o[censored]pload speed, when we called him again asking him to fix it, he replied saying it is not his duty to check in our systems and he checked in his laptop and it is working fine. When I told him I will complaint of his attitude to his higher officials, he challenged me that nobody can do anything and asked me to go ahead and see what I can do, sarcastically. (I have a audio recording) This is how Airtel provides you service, they have technicians who don't even have a basic manners on how to handle a customer, while we are paying around 50k per month, for a connection not working as it supposed to be. The person who visited our office today at August 08'th 2015, Phone number is [protected]. I don't know how Airtel is going to treat him, but I have a voice recorded proof to prove this guy's response in any Court of law, and we are going to file a complaint against Airtel for failing their promises to serve us, and to recover our loses. They say they provide 24/7 customer service, nobody picks your phone call, even the customer care number keeps you on waiting for more than 10 mins and disconnect the call. Other people who don't respond is Rajashekar [protected] Mahesh [protected]

I bought airtel 4g hotspot device along with a sim 3days back and still im following up for the activation. im really frustrated by the support from the service provider. my entire day is spoiled and made me mad... just listening to that repeated [censored] instructions, that much im irritated.. are the management really concern about their customers?? what the hell those guys are doing with the customer support team. im using bit harsh words because im that much frustrated