Airtel Complaints & Reviews

Hi,

I have ported from Docomo to Airtel on 1st of this month to my plan infinity 1999 and i had an issue while porting. The outgoing calls where working, where as my incoming calls and SMS service also was not working. They took one and half week to solve the issues after escalating almost every day and changing sim 3 times. finally after one and half week it got resolved but with another issue. 4G services were not working on my sim. I went to the store and tried there test sims by putting it into my phone and 4G Was working on my phone, which proves that the problem is not in phone. after sitting in Airtel store (Panjaguta, Hyderabad) for more the 2 hrs, they said its issue in profile. It says 4G Services not defined on my profile (I don't know how). They said it will take two days to solve the issue.
Its been more than a week and still they are still unable to solve the issue even after they know what the issue is. they said they escalated the issue to highest level. Still there is no response from there team and when ever i call the customer care or the store manager, they say it will take one day or 2 days. But it has not been solved till now. I dont know why i should pay the bill (2000/-) for an incomplete plan activation. I tried following up with them in the every possible way but nothing is happening. They have changed 5 sims till now and nothing happened. Now the problem is they are neither letting me port out of Airtel (can not port within three months) nor giving me proper services. I dont want to pay the bill of this month for such a bad service. I want to know if there is any other way i can get this problem solved? what is the highest level of Airtel customer service team i can reach and talk to and how do i do it?

(PS : This is the worst customer service i have seen by far. Even reliance does better)

- Between Feb 14 to Oct 14 and from Aug. 15 to current date - [protected] - I have consumed cellular phone service from telecommunication giant Airtel between Feb. 14 to Oct. 14 (approx.) later ported out to Vodafone and recently re-ported to Airtel after watching advertisements of best ever network in Delhi NCR. My problem is that, I have repeatedly complaining to Airtel regarding worst network coverage and data services connectivity at my residential address "RZF - 630, Rajnagar Part 2, Palam Colony, New Delhi - 110045. My smartphone handset model is Sony Xperia C (Sony C2305). I have made clear my problem through myAirtel app and my personal email ([protected]@gmail.com). A series of emails were exchanged between Airtel and myself but strange part of the whole matter is that, Airtel have provided a formal solution i.e. "New Site Planed". I wish to question the telecommunication giant, how could you misinterpret consumers with your fake promises by way of advertisements. When 3G services were launched in market many telecommunication companies in India come with their advertisements showing that video streaming is browsing in 2G but running very fast at 3G. Now, in a famous Airtel 4G challenge advertisement the Airtel tried to showcase that other 3G or 2G users couldn't do thing so fast that an Airtel 4G user can be (in Delhi NCR). Now, my question is, if Airtel 3G is not good in the area I am residing so how they can give ultrafast speed of 4G in the same area. Situation 1: If Airtel can give the advertised services of 4G then it means Airtel giving impression in users mind that Airtel cannot good 3G services after launch of 4G. Situation 2: If Airtel cannot give the advertised services of 4G in the area I am residing then Airtel is accepting, because new site is planned, so Airtel is willingly accepting any claim/ claims of the consumers & potential customers residing in that geographical location for 'Lifetime free bills" (as advertised). 3G is not better and 4G is launched with tagline "agar isse fast internet miley to lifetime bills free". - In the end of this complaint, I request Airtel to give full network coverage of Airtel 3G at my location of residence rather giving resolution "New site planned". Everyone know that the site is not newly planned and I have full evidences that you are giving the same reason from from than 18 months of my discrete periods o[censored]sing telecommunication services from Airtel.

Character Encoding : Unicode (UTF-8) Font Used : Mangal Language : Hindi श्रीमान सुनील भारती मित्तल मैनेजिंग डायरेक्टर भारती एअरटेल लिमिटेड क्षमा प्रार्थी हूँ, यूँ तो मेरा यह व्यावहारिक पत्र निजी होना चाहिए था लेकिन आपको दिनांक 01 जुलाई 2015, दिनांक 06 अगस्त 2015, दिनांक 01 सितम्बर 2015, दिनांक 07 सितम्बर 2015, दिनांक 09 सितम्बर 2015 आदि को पूर्व में भेजे गए ईमेल आपको मिल रहे हैं अथवा आपके विश्वसनीय अधिकारियों द्वारा दबाये जा रहे हैं, समझ नहीं आ रहा है। इसलिए इसे सार्वजनिक तौर पर आपके लिए यहाँ पर लिख रहा हूँ। आपको [protected]@bharti.com पर और cc... gopal.[protected]@in.airtel.com, ceo.[protected]@in.airtel.com, [protected]@in.airtel.com, appellate.[protected]@in.airtel.com, nodal.[protected]@in.airtel.com, [protected]@in.airtel.com आदि सभी जगह भेजी गयी हैं। ईमेल के माध्यम से आपको जानकारी दी गयी थी कि "दिनांक 19 जून 2015 से दिनांक 02 जुलाई 2015 तक मेरा ब्राडबैंड टेलीफ़ोन कनेक्शन डेड रहा था। यह कनेक्शन दिनांक 01 जुलाई 2015 को आपको शिकायत भेजने के बाद 02 जुलाई 2015 को सुधारा गया था। आपको भेजे गए ईमेल में दिनांक 13 जून 2015 का भी जिक्र है, इस दिन भी कनेक्शन डेड रहा था और इसी 13 जून को ही आपके विभाग के टेक्नीकल यूनिट को स्पष्‍ट जानकारी में भी आ चुका होगा कि सड़क का कार्य चल रहा है और इसके कारण निकट कुछ ही दिनों में पुन: केबल कटेंगी एवं क्षतिग्रस्त होंगी। आपकी टेक्नीकल यूनिट ने लापरवाही बरती थी। जिसके कारण यह कनेक्शन 19 जून 2015 से 02 जुलाई 2015 तक लगातार डेड रहा था। न सिर्फ़ यह कनेक्शन डैमेज हुई केबल से संबंधित आपके कर्मचारियों द्वारा बताए हुए अनुसार 250 कनेक्शन डेड रहे थे।" जिस दिन यह कनेक्शन डेड हुआ था आपके स्थानीय कर्मचारियों और अधिकारियों से उनके मोबाईल पर भी संपर्क करके शिकायत की गयी थी। सारा विवरण जिसमें आपके कर्मचारियों और अधिकारियों के व्यवहार, सम्पर्क का ब्यौरा एक्सेल फ़ाईल में, जहाँ केबल डैमेज हुई थी स्थान विशेष के फ़ोटोग्राफ्स पीडीएफ़ फ़ाईल में आदि सब कुछ आपको आपके ईमेल [protected]@bharti.com पर भेजे गए हैं। एक बार नहीं कई-कई बार भेजे गए हैं साथ ही उपरोक्तानुसाà¤�...⇄ cc ईमेल ऐड्रेसेस पर भी भेजे गए हैं। जैसा कि पहले भी कई बार हो चुका है कभी एक-दो दिनों तक तो कभी-कभी चार-चार पाँच-पाँच दिनों तक भी यह कनेक्शन्स डेड होते रहे हैं और कारण हमेशा केबल कटने, केबल चोरी हो जाने आदि का ही बताया जाता रहा है। इस बार लगातार 14-15 दिनों तक मेरा ब्रॉडबैंड टेलीफ़ोन कनेक्शन डेड रहा है, दिनांक 19 जून 2015 से दिनांक 02 जुलाई 2015 तक डेड रहा है। जिस पर compensation तो बनता ही है। कनेक्शन डेड होने पर ग्राहक का जो नुकसान होता है उसके मुक़ाबले यह मुआवज़ा राशि बहुत ही कम होगी। यह मुआवज़ा रकम आपके कामचोर कर्मचारियों के लिए सिर्फ़ एक संदेश है कि कोई भी ग्राहक सेवा में कमी का दावा कर सकता है और लगातार अनेक दिनों तक यदि सेवा अवरुद्ध रहती है तो स्वनिर्धारण कर उन दिनों के लिए मुआवज़ा राशि रोक शेष बिल रकम का भुगतान कर सकता है। मैं नहीं समझता कि यदि मैंने स्वनिर्धारण कर 11 दिनों के लिए मुआवज़ा की रकम 296.86 दो सौ छियानबे रूपये छियासी पैसे मात्र रोक रखी है और आपसे सनम्र निवेदन किया है कि यह रकम आपके लेखा-जोखा में समायोजित कर लेवेंगे। यह राशि न तो मेरे लिए बड़ी है न ही आपके लिए, लेकिन आपके नाकारा स्टाफ़ के लिए सबक़ के रूप में पर्याप्त है। हाल ही में दिनांक 19/09/2015 के दोपहरबाद 04:09 समय को आपके एक महिला कर्मचारी द्वारा मोबाईल नं. [protected] से मेरे रजिस्टर्ड मोबाईल पर काल करके बताया कि आपके कम्पन्सेशन की रकम को एडजस्ट करके बकाया देय राशि बाबत जानकारी को मेरे रजिस्टर्ड ईमेल पर 5-10 मिनट के भीतर अपडेट कर रही है। लेकिन अब तक किसी प्रकार का ईमेल प्राप्त नहीं हुआ है। आप पढ़े लिखे हो एअरटेल के MD हो। आपसे स्पष्ट पूछा गया है, आपके अधीनस्थ एअरटेल अधिकारियों कर्मचारियों से भी स्पष्ट पूछा गया है और कहा गया है कि लिखित में दीजिये "क्यों एअरटेल ग्राहक पूरे बिल रकम का भुगतान करे जबकि 14-15 दिनों तक लगातार ब्रॉडबैंड टेलीफ़ोन कनेक्शन डेड रहा है? क्यों 14-15 दिनों तक लगातार डेड रहे ब्रॉडबैंड टेलीफ़ोन कनेक्शन के लिए कोई एअरटेल ग्राहक कम्पन्सेशन क्लेम नहीं ले सकता?" ज़ायज़ कारण तो बताईये और लिखित में दीजिये। इस छोटी सी बकाया राशि का भुगतान कर दिया जायेगा। लेकिन न आपके पास कोई वाजि़ब जवाब है न ही आपके अधीनस्थ अधिकारियों कर्मचारियों के पास, लेकिन इस रकम के लिए आपके कर्मचारी प्रताडि़त अवश्य कर रहे हैं। होगी यह रकम एअरटेल जैसी मल्टीनेशनल कम्पनी के लिए बहुत ही बड़ी लेकिन मेरे लिए नहीं है। कम से कम इतना तो स्पष्ट कर दो कि एअरटेल के पास ज़ायज़ कारण नहीं है वाजि़ब जवाब भी नहीं है लेकिन फिर भी इस छोटी सी रकम का कम्पन्सेशन क्लेम नहीं दिया जायेगा। इस छोटी सी रकम का कम्पन्सेशन क्लेम देने से एअरटेल की नाक मुझ ग्राहक के रूबरू नीची हो जानी है। लिखित में जवाब न देना अपने आप ही स्पष्ट करता है कि एअरटेल का MD हो अथवा अधिकारी कर्मचारी अपनी क़लम नहीं फ़ंसाना चाहता लेकिन मुफ़्त की रकम अवश्य चाहिए ही चाहिए। आपका RelationshipNumber:12398300

I am using Airtel Broadband from couple of years but something really weird i have faced so far, My fixed line DSL id is [protected] it is disconnect from 12/09/2015 and i request to restart the broadband service on the same date but i am getting very bad response every day, i used to visit airtel office in indore which is at bhwarkua, but they commit everyday that your service will be start from tomorrow and 10 days have been passed away and still nothing and i am still waiting for my broadband service to start. All executives are passing the request from one place to other and i am loosing hope now, if you want a new connection then it could be done in 1 or 2 days max but if you want to restart your connection they you have to wait for couple of years i guess. "I have posted the same on airtel official facebook page as well" Please some one help me in this case. email me at - [protected]@gmail.com

I want to change my existing post paid facility to prepaid facility & on[protected] I paid a visit to my service provider with a request for doing the needful. My sim card no. is [protected]. I have cleared all my dues. Air tel shop located at Dum Dum Station Road told me that they will comply my request only after 4 months which mandatory for such scheme. I want to enjoy such facility with out any delay. Mrs.Aparna Das 541 Sahid Hemanta Kumar Basu Sarani Kolkata-700074

Dear sir I A.K.Srivastwa My mobile No [protected] 3g Network not available this location from many days House no 28 saivatika, Valia road, Near kosamadi village. Ankleshwar Gujarat. so that please solve my problem. Regards A.K.Srivastava Mob. [protected]

Hi, I am using an Airtel Mobile Number. Whenever I dial a number from my airtel number, instead of connecting the call to the receiver, they play a 20 sec advertisement first. I cut the call first time as soon as I heard the advertisement since I was in emergency to reach the receiver thinking that they will play it only for the first call, but again this same 20 second ad was played. After that every time I make a call, they made me hear this stupid ad and wasted my 20 seconds every time. What if some one is making a call to tell an emergency or calling the police station land line who can't wait for 20 seconds. I have submitted a complaint in Public grievances website. Anoop

I had Airtel phone number [protected] of Punjab circle. I have been transferred to Bangalore, Hence I had applied for MNP twice. However the same was not done. When contacted the dealer/ relationship office or the complaint cell, they do not give give a reason for their inability to do MNP. Even Airtel retail shop personnel behaviour was also very irritating. I hope they give me a reason for their inability to do MNP...

Data usage showing more at the end of bill date and charging more amount(per kb) like every month extra 200 Rs. I observed for one month(September-2015 ) and used 810.01 mb of 3g used for 20 days(not used 10 days, deleted apn too) and noted/received SMS about data usage but when i see bill i am shocked. showing more data used (around 900mb) and applied charges 10p/3kb. So, Finally 200 Rs extra on every month bill.I brought airtel to know this, but no response.

I have taken airtel postpaid connection in andhrapradesh 5 months ago, and they were charging more amount than used.till the end of bill cycle, data usage will show correctly but after the bill date they are increasing the data usage even if you don't use and charging more amount and if you complaint also they will ask for proofs. how customer will show proofs. So, i observed one month and stopped using data (completely stopped data, deleted all the apn's too) before 10 days of bill cycle and received/noted data usage message but when i see bill after generation i was really shocked, they added some extra you used and charged amount per kb. Every month they are charging (around 200 Rs.) extra. Please don't go for Airtel postpaid connection. People who are using postpaid connection and don't check your bill then you are charged extra every month.

I asked Airtel to show me the daily usage what I have made. But they are not allowing me to see my usage what I did though out the day. Which leads that they are making some cheating while posting data sessions. I took so much follow up with them for this but they are acting like dump and not providing me this facility. Also they are asking me to buy another Airtel number from which I have to send message to check data usage which is again not acceptable. Please take some serious actions against this. Waiting for your reply.

I had Airtel phone number [protected] of West Bengal circle. I am been transferred to Dehradun, Hence I had applied for MNP twice. However the same was not done. When contacted the dealer/ relationship office or the complaint cell, they donot give give a reason for their inability to do MNP. my last complaint to Airtel is ref no: CDMNP[protected]. I was promised a reply by 21 Sept 2015, however there is none till far. I hope they give me a reason for their inability to do MNP.

My port request from Tamil nadu to Karnataka for the number mentioned in the subject was approved on 10th sep with all procedure and documents submitted on 9th Sep 2015. My Tamil Nadu sim got deactivated on 11th Sep and my karnatake sim had not been activated ever since . I have tried reaching out to customer care every day multiple times and all the answers and complaints have been futile with no one providing the right solution

On 7th Sept, I had asked to change the plan for my 3 mobile numbers and to be consolidated under MY Plan 999. (Primary - [protected]) (Secondary - [protected] / [protected]). On 9th sept, I found out that only primary number was put on MY Plan 999 and secondary numbers were still on old plan, When i enquired at call centre they said it cannot be consolidated as my numbers are on corporate plan and that I would need to visit the store, so if that was the case why did airtel chaned the plan for primary number?? Later when i visited the airtel store at Santacruz on 10th sept, your representative Sreedhar said he would change the plan, since it was not done i again visited him on 14th and he had no clue about my plan not being changed and again he assured me that he will do it and asked me to wait 24hrs, again i allowed 2 days and as it was not done, i visited store for the 3rd time and he made an excuse stating that request has been put through and its stuck in a system and that he was going to eacalate it to IT and told me to wait for another 3 days. Later i called call centre and spoke with Vipin/Supervisor and to my shock he said there is no such IT related issue and that he would get both my secondary numbers added to the primary on My plan 999. Now, he has done half job as he only managed to add just 1 number and my other secondary number [protected] has still not been added. It is very frustrating that no one in your company is competent enough to do the right thing and ready to take any responsibilty, everyone seems to be jus passing the buck. Its annoying to know that you guys can't change a plan in 15 days, that makes your company sick.

Account number [protected] reference number is 59706882 We are also facing same issue here Plan is for 8Mbps but upload is coming 0.5-0.6Mbps which is about 5-10% only Its clear fraud by Airtel that they don't say anything to customer about upload speed. They are clearly cheating customer about upload speed. I have other broadband from different service provider and there we used to get 50% o[censored]pload speed. I raised complaint asap I realized this and I am asking them to refund amount I paid in advance for the post paid plan, but they are saying they will not be providing good upload speed nor will provide refund for the advance rental I have paid. What options we have here to raise this issue. Regards Anil

This Pavan from HYD, Airtel number [protected] called Airtel helpline on 22nd Sept 2015 around 9.15 AM
Got the reference number : CBDMO[protected]
Explained the situation to the Representative named (Mani Kanta) that the balance is cutting off from main balance even though Whatsapp 38 plan 200MB is activated. The bloody rep (Mani Kanta was so rude). When asked to connect Supervisor for almost 5 times - he just say, there is no Supervisor available. He does not have a concern about customer issue. When informed that I will complain about the call, he just say go ahead - I have provided the correct information and do whatever you can do.

This not about the 38 rupees, Airtel is very good service. Because of Manikanta I was forced to write this complaint.

Please take necessary action to the representative

Thanks and Regards,
Pavan

This is with reference to CAF NO HY[protected] NO AND ACCOUNT NO.[protected] FOR DEACTIVATION AND REFUND. I have applied for a new connection in the name of Kailash Agawaral and paid 6500/- cash to airtel customer executive for new connection. As the connection was delayed we have requested to cancel and refund the money. The airtel executive said the refund will be processed within 15 days and to wait. I was wondered how they will return my money when executive has not taken any bank information for return request neither he has filled any form. After waiting for 15 days i have called customer care and they said to mail to appellate.[protected]@in.airtel.com which is south India grievance department. Unbelievable response from them stating refund has already initiated to some account and we are closing the case. I have check with all my banks and there is no refund at all. And the bank details they shared also does not belong to me. I immediately replied to them and they request to share my bank details after 2 months of following the issue. After 2 month they replied that shared cancellation cheque has no name printed they want bank statement. I immediately submitted to them. After no response for 15 days i again mailed them and got the same reply that refund already done in some other account and they cannot help. I request consumer team to help me. Its already being 4 months and the same story continue. Airtel has cheated me by transfering money in there personal account .. Not expected such things from airtel like company Please request ti help us in this case

Hi Myself jithin dev.I took an airtel postpaid connection on aug 2015 and on that entire month i got service only for 4 days .Reason they told is background verification got failed.But the address i shared was correct and it was fault from there side. But i got a bill at the month end asking to pay entire month rent.i would have pay entire rent if got the service correctly.my airtel no is [protected]

I called Airtel twice, because of the network issues that i was facing with Airtel. the first time i called them, they arranged a call back for me. I never got any call back from them. I called them again and asked to speak to someone in the cancellations department because i was not happy with the services as they did not keep the promise that made of calling me back. Someone again arranged a call back and said this time within 4 hours you will receive a call back from someone . Its been more than 3 days now, no call back received. Not happy, would not call them now. will rather write about them on Facebook and Twitter.

I have taken the above connection at salem on 18/09/2015 . Only the wifi was activated as the landline instrument was not brought by the executive gowtham at around 7.30pm. When asked he replied that the sales executive rajsekar will bring and deliver the next day. I tried calling rajsekar mobile no: [protected] for more than 10 times on 19/09/15, but he did not answer my calls nor the instrument delivered.

Again today 21/09/15 morning i started calling sales man rajsekar, he answered my 3rd call and informed that he is on his way to my place at around12.00pm . Finally in the evening at around 6.00pm another sales executive delivered the instrument.

After installing the landline instrument, the other sales executive left but within a few minutes there is no network connection and the landline also dead.

I called the sales executive rajsekar and informed him about the problem, rajsekar airtel company sales executive spoke very rudely with me, when i told that i am going to complaint against him, i was shocked to hear him telling to go ahead and complaint wherever you want i am least bothered as the company airtel don t respond to any complaints nor take any action.

So this is the way airtel appoint their executives and train them to talk rudely, to be irresponsible and dont give after sales service to the customers.

Very good airtel keep up the spirit of such rude executives.

First thing in the morning i am going to your sales office in salem and surrendering the above non working connection.

Harrishkumar
president
rotary club of salem cosmos
managing director
s r spinning mills p ltd