Airtel Complaints & Reviews

Airtel...pathetic customer service...Thats all I can say


Its such a pain to call customer service. It asks to key in landline number with STD code and once I key in that it says number is incorrect and call gets disconnected. Its been happening for more than a year and I have reported this almost 10 times. Still airtel has not been able to resolve this. This is really pathetic. I can't keep on going through ordeal to call customer care. Please do something or I am shifting to another service provider. My number is [protected].

Subject: My situation like a child born without mother and father since I am getting sms, Bill, threaten call though I don't have connections of broadband and landline.
To:
Cc:

Need to save my money and life.
>
> Dear Sir /Madam
>
> Note : Forwarded Mail for your Refrence.
>
> I am the third customer in Nanganallur when I took my number[protected]
> in the earlier years of your company in chennai.
>
> 1) I shifted my house from Nanganallur to Puzhuthivakkam in the Month of
> April 2015 and Though we have service till moon Airtel was unable to
> provide shifting due to feasilblity issue. This is not your mistake as such
> your executive told that Government not supporting. So BCC to TN
> Government, Chennai Corporation and to PMO office also stating IOT is
> impossible with these kind of service.
>
> 2) I placed my number is SAFE Custody after making the payment updo date as
> per your executive mail and oral communication.
>
> 3) Because of Feasilbility issue I changed my house finding out the Blue
> box and gave the request to give the line and they requested to give me
> activation request to proceed for installation.
>
> 4) Now there was some issue in feasibility again becuase of technical
> falut.
>
> 5) When I kept my telphone and broadband in safe custody it was informed
> that there will be charges for safecustody and it should be paid after the
> bill generation after the activation on line with connection.
>
> 6) I am ready to pay the safecustody charges but I heard that some call
> charges also there. I wonder how come female get pergant without a male as
> such no phone no connection but call charges.
>
> 7) Today evening one lady called me they will collect money through
> kundas. I really surprised that I was in communication and technical team
> was also assisting me to get the line but your collection gal using vulgur
> words.
>
> 8) Further I request due to defency of service and calls from the executive
> I am very much unhappy with the services. I need to wave all the charges
> too because your people gave the option for safecustody though I request
> for cancellation because of Feasilibility issue at my old residence
> Sengakalani Amman Koil Street Puzhuthivakkam .
>
> I wonder about the charges on my calls though I cleared all

Sir, I (ANJURI SRIKANTH-[protected]) MICROMAX sms is frequently sended from phone for registering of micromax services with out my knowledge and money of 1 rupee is being deducted every time sms was sent kindly do the needful.sim is airtel
Thanking you

I had got a call from Airtel porting team to cancel my airtel porting request and retaining me to same network. The agent who had called me committed and communicated to me as there is a Tariff plan of Rs.1499/- with unlimited local calls for mobile and landlines and Unlimited SMS and 5 GB of 4g data. And he said we will be activating this plan in 2 days. And its been nearly one month there is no update from Airtel team. I am following up with them continuously through the e-mail on ( [protected]@in.airtel.com ) . But no proper response and i am getting monthly bills more 3000Rs/-.

With reference to the above subject, I lost my mobile for prepaid connection No-([protected]). So we request the Airtel team to kindly issue a duplicate sim card for the above mentioned mobile number([protected]).At the earliest.

Thanking You,

Your Truly,

SARFRAJ ANSARI

I am Postpaid user of AIRTEL for more than 10 years. My bill never crossed Rs.400/- for the last 10 years. Recent past I changed from AIRTEL to another network service provider using MNP. I have a security deposit of Rs.500/- with AIRTEL. I thought AIRTEL will refund the amount. Once I changed, I got the bill from AIRTEL that I have to pay an amount of Rs.124.36 after adjusting the security deposit. After making a complaint with AIRTEL and several reminders, I got a mail that Rs.124.36/- amount is credited in your account on 05th Oct 2015. When I checked my account, no amount got credited. I informed the same to AIRTEL. AIRTEL responded that no amount is due to you. So no refund is applicable.

My no.[protected] given for postpaid to prepaid connection 25/8/2015, im 100% sure that I have given 100% pakka required documents and everything, but even outlet guy Raghu reddy [protected], and even too your customer care executive ramya(Floor Manager).blaming even after giving required documents.after complainting several time no one taken a needful action for this.this is to inform you that im going RAISE COMPLAINT IN CONSUMER COURT FOR THIS.and also misbehave done by outlet executive Raghu ([protected]). Outlet address - Airtel retailer id - [protected]

Bharti airtel wrongly debited my data 135mb of 3g data & refused to pay the same on[protected] i recharged with rs-45 data pack with benifit of 135 mb of 3g & without using the data it deducted from my account & the concerning officers had refused to pay any attention officers named puja and prasannjeet have told me that you can do what you can this behaviour is irresponsible & against consumer rights so i want take a legal action against this act

My self Bhupesh Kumar Patel and am user of Airtel number [protected]. I relocated from Pune to Bangalore, and also got ported my number from Maharashtra to Karnataka in July 2nd week. Since I ported my number I was not able to send any message to any number, I visited your outlet 5-6 times, they said that they are working on this, but no resolution. I also called customer care many times, but no luck, they always that we have escalated your issue, and it will be resolved in 4 hours, but it is never resolved. 2 days back I again visited your Airtel outlet, and they suggested for SIM swap, and after this it is two days, I am not able use SMS service, neither I am able to send messages not I am receiving any messages. I also visited your outlet today, but they are not able to resolve it. Can you guys look into the issue on priority and resolve it as soon as possible, if not possible to resolve then please let me know, will stop using Airtel services. Regards, Bhupesh

This is to inform you that we have requested for shifting of broadband connection for the No.[protected] [protected]_kk) along with the other 3 numbers on 5th October 2015. Other than the broadband number all other connections have been provided. It is been 10 days and connection for broadband has not been activated at my new office. I am frustrated of following up with Airtel everyday. I request you to activate this connection on high priority by today (15th October 2015). I can be reached at [protected] and E-mail ID - [protected]@hsr-services.com

I had submitted request for porting my Vodafone number [protected] to Airtel on[protected] and given Rs. 250/- Receipt No is - 19300 (SIM No[protected]U) dated[protected].
Now it is[protected] and my number is still not ported even no one came for address verification. I am trying to contact with them but not getting any response. i think these people are fraud. Kindly take some action against them.
Kindly let me know if receipt is required and please update me the status also.

Regards
Rohan Vij

Mail sent to airtel.[protected]@airtel.com also.

I had subscribed economic sport pack
And its include channel no.359 and 360 (Disney xd and Disney channel)
But today 15 Oct, 2015 these channels are remove my package as i subscribed this pack for these channel how they can remove channel as i paid for them at middel of subscribtion for whole year this is completelyfraud
customer id [protected]-001

No Signal indoors at any location... be it office or at home.

I complained in their portal for the same and they closed the complaint saying that customer was not reachable...

Felt funny but cannot do anything about it...

Complaint details as follows: Ref No. 64888169

My mobile number is [protected]. I have given my all required document to your airtel gallery at goregaon west near ratna hotel on Sunday 04 oct 2015 for number portability in post paid from reliance to airtel but still my number is in reliance and I didn't received any msg from both side..I have confirmed with reliance gallery but they told me that they have not received any request from airtel. So I request you to process my document.. I have sent mail to nodal officer also. but they are not helping me.. if you are not interested then let me know so I can submit my docs to Vodafone. If you are not helping to your prospect customer so what you will do with your existing customer.

Hi im the one of the costmer of airtel its regrding the complaint of 3g data pack i vll recharge. To my no [protected] ever time 255rupis i vll get 1gb data but same net wrk my friend using the no is [protected] he is geeting for 257rupi 100 talk time an 1gb net if i cal an ask to costmer care dey saying for ur no sir v cant give this offer for ur no even im also comman man he also comman y this devietion and this is doing like a cheeting an miss using costmer

My airtel sim was prepaid one, Chennai Region. I moved Gurgaon, Delhi NCR for office work .So I wish to change my sim Prepaid to post paid . Contacted your Representatives and asked to change 399Rs Pack ( 1100 STD Mobile Mins + 100 Local Mobile Mins +100 SMS )

Though he collected my ID proof's and gave me the Receipt ( S.No 5483, Book No : 90, date 07.09.15) and also a new SIM card . He said . It will activated within a week .( TM:Izhaar Mansoori : [protected]; Ajeeth - [protected] - The guy who collected my ID proof's and gave me the receipt and SIM)

After complaining to Arshad Ansari ([protected]), I got the call from this number on (25.09.[protected], he said your application, we are resubmitted again . Your SIM will be activated within two working days.

My OLD SIM was deactivated on 14.10.2015, I put new sim (SIM NO:[protected] IMSI NO :[protected]) but still didn't activated.The Guy said waiting for MNP (Mobile Number Portability ).Without activating my new sim why you people deactivate my old one, Currently I have no communication, Though I'm in Delhi my native is Tamil Nadu .i m facing so much trouble now

My SIM Portability expiry date will be 19.10.2015, do something .I need a same number .This is my Alternative number [protected] (My office Colleague )

​
The current number should be same ([protected]) - Prepaid to post paid - 399Rs Pack (1100 STD Mobile Mins + 100 Local Mobile Mins +100 SMS )

I was using a data plan of Airtel no. [protected]. I requested for closure of this no. by calling at 121 on 5th Sep as I was fed up of the poor service. Later I received a call that your problem will be resolved and one Airtel executive will visit to your place to verify the same, otherwise we will close this number. On 13th Sep, I called again that neither the problem is resolved nor number is closed. Moreover no executive visited my place to validate anything. They told number is still active and billing is on for this. Surprisingly they told me that I requested to NOT to close this number that’s why my previous request was not completed. I requested again to close the number. I got another call after a couple of days and this time they offered me to convert the number to prepaid. I told them that I will not visit anywhere to submit any document. They promised that someone will visit my home to pick the documents and deliver the SIM. I specifically asked if there is any charges for prepaid conversion, reply was NO. I also asked that the postpaid episode is closed and there is no more bill apart from the pending showing in my account on Airtel Website, Answer was YES. SIM delivered at my place and the person taken copy of my passport and a photograph. After waiting for a week, when the SIM was not activated, I called 121 to check the status. And the executive told me that my postpaid billing is still on since I requested NOT to close the number. And if I want to convert the number to prepaid, I have to visit the airtel store. Now after the long above story, here are the points for which I need answer: 1. First of all I will not pay any bill from 5th Sep as I requested for number closure on that day. 2. Why your executives are making fool to the people to keep billing cycle on and wasting time for taking about a month to NOT to close a number. 3. Why there is different information given by each executive. One is saying no visit required for prepaid conversion, other is saying you have to visit airtel store. 4. When there was a clear communication that postpaid number chapter is closed and there will not be any bill generation than why billing is still on. Get the recording of the calls and listen to that. 5. I also asked 121 executive (Shruti) to put a complaint for above detail ref#65151966. But not sure what exactly was mentioned in ticket as your executive was so dumb to give any useful answer. I did not expect this from a company like Airtel which is known for their services. Regards, Pankaj Mehta [protected]

Hello Team My name is Mathew, I had booked for a new broad connection, according to the procedure I had given out all the details that I had requested for and had got a response from them by SMS stating on the 9th of October, 2015 that documents received against your fixed line account no [protected]instalation order no 43394110.The message stated that it will be processed in 3 working days . Today is 14th October 2015 and so far there is nothing been done .I call up the customer service” Ref No – 60576362” to find the status they keep telling that some technicians would visit but nothing seems to happen. It’s been a frustrating experience to just get a connection not sure how the service is going to be .is there someone who can help .I would like to have someone pick this issue and have it sorted at the earliest . I seriously regret for booking a connection with airtel for broad band connection and a phone line .You people make things really difficult Name - Mathew Mobile No – [protected] Complaint Ref No – 60576362 Account no: [protected] Installation Order No: 43394110 Please help Kind Regards

Hello Team

My name is Mathew, I had booked for a new broad connection, according to the procedure I had given out all the details that I had requested for and had got a response from them by SMS stating on the 9th of October, 2015 that documents received against your fixed line account no [protected]instalation order no 43394110.The message stated that it will be processed in 3 working days . Today is 14th October 2015 and so far there is nothing been done .I call up the customer service” Ref No – 60576362” to find the status they keep telling that some technicians would visit but nothing seems to happen. It’s been a frustrating experience to just get a connection not sure how the service is going to be .is there someone who can help .I would like to have someone pick this issue and have it sorted at the earliest . I seriously regret for booking a connection with airtel for broad band connection and a phone line .You people make things really difficult

Name - Mathew
Mobile No – [protected]
Complaint Ref No – 60576362
Account no: [protected]
Installation Order No: 43394110

Please help
Kind Regards
Jonathan

Hello Airtel, I am very fed up provided by your services. Please let me know, Today 14 Oct 2015 .( Landline No.[protected] Plan activated 1299 15 GB Per Months.Now mid august your provide offer 25 GB data per months free). This day now i am using total 40 GB data, i need this month some more data then i go to your site and purchase 20 GB data 150 Rs. then not see Buy no option only Upgrade now Option. then i click but, after some time i see one message deactivated your 25 GB Data, please active now call 121, Please explain if any message display on your site or any click button to display pop-up or etc, if your buy or upgrade any plan then your previous data derivative., tell me i need answer. Now 2nd thing, i am using airtel 2nd at home plan 499 5 GB Plan[protected], then today i update 1 GB data then told me buy Now, ---- kya aap k server mein Ghr and office k liye alg-2 messge display kerne ka Koe script laga rakha hai, kahi p ye display nhi kiya ki agr ap koe plan upgrade ya buy now kerte ho to privious plan p effect kerege. Dear Airtel Pleae reply and change my Plan wapas pehel jyesa [protected]. Other wise i go to consumer court and other option. Jab aap k system mein fault hai to customer ku pershn ho. i need your explainaion.? Your Messgae[protected]------ Dear Customer, Greetings from Airtel. This is with reference to the current data usage information on your fixedline / broadband connection bearing DSL ID[protected]_dsl. This is to inform that requested GB top-up of 25 GB is deactivated on your DSL ID[protected]_dsl with effect from your next bill generation date[protected]. You have 0 GBs of High Speed Quota left in your account for the remaining 11 days in your current bill cycle. To activate again / know more about other plans, please write back to us at [protected]@in.airtel.com and we will be happy to assist you. Warm Regards, Bharti Airtel