Airtel Complaints & Reviews

I paid a sum of Rs 546/-through my Creditcard on 18/7/15 to be paid to Airtel being charges for mobile bill of tel no [protected].
Airtel informed that they have not recd the payment.
On 23rd Aug I wrote to your office about the status of my payment.I was informed that the payment could not be remitted due to failure of the transaction.
I asked your office to remit the payment to Airtel or reverse back into my Credit card.But I am sorry to inform you that your office is totally silent over it inspire of my repeated reminders.
You are requested to look into the matter and remit the payment to Airtel or refund into my Credit card A/c at the earliest.
Thank you,
Inder jit kaher
Tel no: [protected].

Hi Team, I have been unable to use Airtel 3G even after having enough balance in my account as well as activating the Data Pack. I have described the problem and visited several Galleries, but no solution has been found. Also, when called the Airtel customer care they tell me the same steps to perform that the Airtel Gallery person did. I have asked for manager interaction at a Airtel Gallery but wasn't able to get hold, stating that there is nothing airtel can do. This issue is persistent since a couple of months now. Please assist me in this.

From: Muthuselvan
To: [protected]@in.airtel.com
CC: [protected]@hotmail.com
Subject: Harassment by Airtel Postpaid Billing-Clear case for Cosumer Court-Relationship number-[protected]
Date: Thu, 20 Aug 2015 16:38:14 +0000
Hi,

I had been one of the loyal postpaid customer since Oct, 2013. Last few months, there have been unwanted(illegal) charges by your system and you have been demanding more money from me.


I have attached bills[protected]May-2015 to 10-Jun-2015) &[protected]june-2015 to 10-July-2015). Password to open pdf is “nju2”


The first Bill[protected]Original Bill Amt:1112.42) runs to 726 pages due to airtel billing system error(illegitimate charges). I had to make more than 7 calls to customer care & spent nearly 3 hrs of my valuable time to get issue sorted out and they revised the bill amount(Corrected Bill Amt:523.77). Many a times your systems don’t respond/ running slow as told by customer care executives

The second bill[protected]Original Bill Amt:1016.95) was also wrong billing for 4G data usage while my mobile(Moto G2) doesn’t have 4g support. Your system activated 4g data without my consent?!. Then again I had to make multiple calls to customer care & spent nearly 1 hr of my valuable time to get the issue sorted out and they revised the bill amount(Corrected Bill Amt:446.95)


Considering the above bitter experiences, I have decided to get the mobile#([protected]) converted into prepaid account on 18/07/2015 to get rid of your nuisance billing system and poor customer service. The above # has been migrated to prepaid after clearing the unbilled dues by cash payment (remitted by Mohammed Rafiq-Airtel-Mobile# who visits Dell Whitefield, Bangalore Office daily).

At present, there are calls and sms(from DZ-AIRPMT) from your recovery team demanding me to pay Rs.449 for usage 11-july-2015 to 17-july-2015(just for 7 days demanding 1 month rent, etc). This is a clear case of mismanagement and harassing the poor customers. In similar case, my other number [protected](Relationship#[protected] ) has been billed an outstanding amount of Rs.49.


Another issue I fail to understand is that while 1GB of prepaid data is available between Rs.127(Tata docomo) & 154(Airtel), why you need to bill the same as Rs.3282 and clear off the value as discount??!

I had been forced to pay Rs.750 for 200mb additional usage(over and beyond 1GB data) in one of my earlier bills.


This is ridiculous and totally unacceptable malpractice by a reputed organization such as Bharti Airtel.


Hence I request you to kindly look into my case in detail and waive off any wrong due amount in your system at the earliest. Please confirm the action taken in reply e-mail.


Otherwise, I need to refer this case to our Human Resource Team for the larger interest of Employees & Later, I am seriously thinking of litigation against Airtel in suitable consumer forum/ court.


Awaiting your earliest reply,


Muthuselvan Tharmaraja,

I hereby wants to bring in your notice that I use airtel mobile services with mobile number [protected]. Recently I received a sms by my service provider regarding recharge of rs 295 which will result in benefits of 2GB 3G data for 28 days so today I recharge with rs295 but benefits as stated was not provided instead only 1GB 3G data is provided . I felt disappointed so I called customer support but they were not much helpful and said that the offer is valid only for the day on which sms is received. But such condition was not mentioned in that sms that's why I recharged with rs 295 but by trusting that sms now I feel deceived . I request you to provide me the benefits which was promised.

Dear Sir, I recharged Rs 100/- I. E. Data recharge 2 g but I did not full benefits. I talked your customer care representative. He talked badly. He did not even raised complain. He disconnected my call. He was Gobind as he informed me. He also locked my no now I m not able to contact again. I need your help regarding this. My mob no is [protected]. I just talked them. Please do your earnest. Your faithfull I. Alam

Since I taken so called 4g sim I am facing network problem, customer care not responding well. I just want to show this message to airtel chairman that AIRTEL IS THE MOST WORST COMPANY .CHAIRPERSON AND HIS TEAM GOT EGO since airtel started 4g. I pray to god for decline of airtel company as soon as possible. I want shut down of airtel. This is India that's why no one is responding for individual complain. That's why I hate Indian policy too.

Error shows'Unable to receive signal ' .waste of recharge 350Rs. Complaint was registered but no reply. 4 months back same problem and they charged 400rs to change some equipment. Again same problem, they are asking 150rs just to look into what problem it is. Fraudulence everywhere.

Worst customer service ever, my Digital TV[protected] req id) is not working since friday. I had called so many time till yesterday evening, but they did not answer my phone, at first they said engineer is on the way but then started ignoring my calls, his name is arjun. It is time to switch to tata sky, they have better after sales service. Be aware Guys...

I received my Airtel mobile postpaid bill for the month of August 2015 and I was shocked that it is having total amount of 467 Rs, whereas I am expecting charges around 250 Rs, as I had discontinued 3G internet service already and before the initiation of Aug bill period as stated by customer care executive and also confirmed the same by him, he assured me that I will not be charges with 3G 1- GB internet plan and it is revised with 3G 250MB plan. I called customer care executive regarding this extra charges in my bill, after verifying the details he deducted the extra amount of 200 Rs. and told me that now I need to pay only 267 Rs for Aug month. Note 1: Customer care executive told me like because of system issue this extra charges get applied to most of people and Airtel is deducting the charges for people who are calling to customer care for this. Now he has deducted only extra amount as a part of 3G service but he hasn’t deducted the 14% tax which should also get deducted as previously generated bill is including 200Rs which is deducted now. Total bill amount before deducting the extra charges. 409.7 Aug month billable amount 57.36 14% Tax 467.06 Total bill amount After deducting extra amount, revised amount I need to pay should be 230 Rs. 202 Revised Aug month billable amount 28.28 14% Tax 230 Total bill amount I called customer care executive again and told the same, but he is not listening to me and telling me again and again that I need to pay Rs 267 only (in which 14% tax is not deducted for extra 200 amount) I tried to explain him simple mathematics of 14% tax but he is not in a mood to understand me. After some time I called customer care executive again and this time talked with another guy and explain him the situation, he understood that and deducted the extra 14% tax and confirmed that I need to pay only 230 Rs now. Note 2: He also told that Airtel never deduct tax from already billed amount like this and customer need to pay the amount as it is i.e. after deduction of extra service charges from the previous bill amount. He also told that in case I raised a complain to customer care or 121, I will not get any response on this and I need to pay the amount in any situation till last day of bill payment else again late fee charges will get applied on that. Though I am lucky that he deducted the extra tax and now I need to pay only 230 Rs. (PFA word document having screenshot for reference.) Now all in this scenario, what I understood is, this is not a system issue/bug/fault because of which I got extra charges but its Airtel peoples mentality who- after knowing that extra charges are applied to customer, not deducting it by their own and waiting for customer to call them. If some customer haven’t notice the extra charges then it is obvious that Airtel is not going to deduct it by calling him or will adjust the charges in next bill. J Also it’s a billing system, application functionality like to deduct the extra amount with tax from the original billed amount, and I can bet that I am not the first one who is raising this issue. Also don’t tell me that Airtel don’t have any billing system or solution architect/intelligent billing management who not yet noticed this issue. In simple words this is the way telecom companies can get extra amount from the customer. If a telecom company have 50, 00, 000 postpaid customer and extra amount of 5 Rs get charges in billing amount and customer didn’t noticed it then simply telecom company is in profit of 250, 00, 000. It takes number of years for common man to earn that much money.

Dear, I have online recharged for My Mobile No. [protected] on 4/9/2015.Cheque/Ref. No.[protected] in my bank account balance was also debited. But recharge was not done successfully. Kindly do the need full for the same. Your faithfully harish.k

We have been trying to reach this airtel digital customer care but no proper response at all... 4days back they have deleted our recording option without any reason and they keep on saying give us 4hrs, 24hrs, 4hrs to rectify the problem but it has been 5days still we are not able to record. Pathetic service and executive doesn't even know how to interact or solve our problems.if we call them, they put us on hold for more than half n hr and disconnect the call. Please guys don't ever go for airtel instead you can go with Tata sky or any other service.

Airtel guy asked me to replace standard Set top Box to HD under special scheme whereas I have paid 770/- underbuyback he mention me that I can record channel unlimited as and when I connect 16 GB USB which I did and now neither I can record any channel nor the executive ever come to show me demo.. and now he is mentioning that if I have to record the channel I should buy 6000/- box.. This is really disgusting.. Please look into this Makarand Wadekar

I recently converted my Airtel connection from post to pre. today the Post connection was disconnected the inserted pre sim that also is not activated. I immediately called the customer care no one knows correctly for more than hr they were transferring calls to different ppl some say post is disconnected some say its active still.than they transferred to pre I was shocked they say no data. At least I was happy there a gentleman explained correctly its still not activated. now I don't know whom to ask. I stay in JP Nagar, I submitted Doc in HSR layout, as next day Sunday outlet is closed. now who is responsible for my loss for all my important calls.this is really very bad as iam with Airtel for more than 15 yrs, earlier the service was good now its really very very bad. Even ppl in outlet also have no proper response.

1. Companies do not allow customers to buy hardware of their choice. It is mandatory to purchase hardware from the company. So customer has no control on the quality of the hardware purchased by him. Thereafter for any issues in the hardware (after expiry of warranty period), customer is fleeced in the form of Service engineer visit fee + hardware fee. Shouldn't dth company be held accountable to provide troublefree service of its hardware... 2. Standard response time is 24 hours. That means, one can be without his/her tv for 24 hours. Is it acceptable considering that tv is integral part of our living these days. 3. Slightest of bad weather and no signal. Elsewhere in the world, even in the worst weather, no signal loss. Then why is it so in India. Is it that DTH companies here are using old and outdated technology but still charging hell of money from the customers.

Excess phone bills due to extra use of internet but as per my received messages from operator i didn't use extra internet on my phone. As you can see After this attached messages in PDF we have deactivated our mobile data connection instantly. So please reduce our phone as its original bill so we can afford it for pay it otherwise we are not able to pay this bills because we are didn't use extra internet and other on our devices.

Hi, From last few days i am facing lots of issue with call drop and in business concall its making me feeling embarrasing and today i have business concall and my calls are not connecting and also dropping again and again. Take the action else i need to take a legal action because of business loss as i am not able to take it anymore. My Contact number is [protected]

My son, Amey Naik, is using prepaid connection # [protected] for past 3 years. This number was ported to Bhubaneswar Circle in last week of July 2015. It was working perfectly fine. On 31-Aug-2015, an ongoing call got dropped and happened the above-mentioned story. Airtel transferred this active number to a third party on without our knowledge or any authorization. TRAI mandates complete verification of identity proofs and authorization before any porting. But AIRTEL has not done any verification at all. For last 4 days, we have made numerous calls to customer care, escalations, emails to Nodal Officer and Appellate Authority. BUT NOONE CARES. All we came to know that this number now belongs to one Mr Sajjan Kumar in Postpaid mode. The porting request was initiated at some dealer in Pune. Who submitted documents, who verified them before porting is unknown.

Iam Syyed sadiq Pasha I had taken the Wifi broadband connections last fifteen days before and that connection provider guy had login use last week and he had putted a WiFi roter and aur plan has started last week and we hadn't use the net a signal kb and due to no signals and we had putted complaint to customers care and they are telling that it will solve in with in 24hours and today is the third day still I am not having Internet. Kindly please refund our connection amount as soon as possible bcz I want to disconnect my connection. Fixed line Account number is ([protected]) Syyed sadiq Pasha. Address 209B minhaj Nagar JHBCS layout Banashankari Bangalore

I have raised a request towards Airtel customer care to terminate my broadband connection with number[protected]_dsl on 30th Jun. Airtel representative suggested me activate safe custody instead of disconnection and there will not be any charges for same and I can re-activate connection once I relocate. There was no action on safe custody activation, I have not placed any request to re-activate my connection at my new location. Still Airtel is keep on generating bill. I have communicate same when 1st bill was generated and now they have generated bill for 2nd month as well. Please sort out my issue and take serious action against operator. Thanks in advance Best Regards Sunil Khawas Mobile# [protected]

Dear All Airtel is Brand for Customer, Sorry to Say, Not It becomes cheater / Fraud . I really feel happy to change from Number from Airtel to Idea on 2011. ý I have applied for Portability connection, Number of times i had given document but couldn't be converted in Airtel. Now Airtel had automatically active a new connection, without my confirmation, and charging false bills. No body called me and confirmation call received on alternate no. I am complete blank.Why Should I Pay After that I had tried multiple times in 2015 and had given document to convert from Idea to Airtel. Now 27 Aug 2015, I got a message, funny this, I don’t know the Airtel no, against which bill is generated. “Dear Customer, You have received an alert regarding your Airtel Account No- [protected], Having an outstanding of Rs -665.93. Request you to make the payment at the earliest.” After the I contacted to customer care- Vikram ( Mumbai) on [protected] regarding this issues. I had not applied for new number and neither given any New Connection and also I didn’t get any confirmation message or call from airtel to verify this numbers. My Question is : ý Why Airtel is harassing customer ? ý Who has applied for this number ? ý How Can Airtel issues number without verification of residential & Official ? ý I had not been initiated for this ? Action Required ü Need immediately close this matter, I am not involved for this connection issues. Don’t expect for false billing . ü Don’t send this message again otherwise I will go to police station & consumer forum for complaint registered. ü Need the name of person who had submitted my document, how they have got my document? ü Need the Action against that person for forgery action. ü Need compensation for harassing customer . Need Revert. Warm Regards, Arvind Kumar [protected]