Airtel Complaints & Reviews

This is in reference to my bill for airtel number [protected]. I have activated 2G internet service under which I am charged 98 rs. and given an access 2gb internet. I receieved a bill of Rs.8773, where it is mentioned I have exceeded my internet usage limit of 2GB. I checked my bill the usage has come of 3G, whereas I had not activated the same, ever. Also I was never informed or intimated when I exceeded my limit of 2GB for 2 G usage nor did I received any confirmation regarding the activation of 3G. Suddenly the internet service was stopped stating the bill. I called customer service and airtel gallery, but they were of no help, infact they were not ready to help. I would like to raise my disagreement with bill, as to why should I bear the cost of not being informed when my limit was exhausted and 3G was activated. Why should I pay the charges for 3G when I never requested for the same.

My call charges has been changed from 50ps/min to 1ps/sec without any prior notification. Also, I am receiving anonymous sms related to Karnataka bank account which is not related or associated to me. Even though my sim card/number is of Airtel, The Airtel customer care executives say they are not responsible for these issues. Request a quick resolution on both the issues.

Sir. It is very sad to inform you that from company a call was made on my no, telling to recharge it with Rs.1465 and get extra six months validity. When I recharged it with this amount, they told it will activate with in 48 hours. Now after three days they are telling this cannot happen.It is really very sad that a big company airtel has done this fraud.Please see this matter otherwise I will go to court with the companies ph.no and its record of talking.

Hi, As airtel is advertising that its number one company in providing their services through out India. I want to file a complaint against false advertisement. I do stay in a rural area in Kommara, West Godavari District, Andhra Pradesh. Which is located near to Dwarakatirumala. Their is an airtel tower near to our village which is 3 Km away. But we are still not having the any signals. We do need to roam on roads to get the signal. I would like the authorities to please look into this problem.

Airtel 3G Network is very inconsistent even in Chennai. I am working in Siruseri which is an IT Corridor. I dont get 2G and 3G data in Siruseri. Airtel has hiked the 3G price recently and that too by 30 percent. also they are promoting its 4G network. But they cant even provide a decent 3G service.

Adv Rajesh Sharma (Delhi Court, ID number: 281465 (not sure as he gave the details) called me and said that a case has been registered against me upon non-payment of Airtel Bill. This person called me at 11 am in the morning and asked me to pay the bill by 12 noon. I don't who is this, whether he is really an advocate or a fake caller from Airtel recovery team. He said, if I don't pay the bill by 12 noon I would have to pay fine of Rs.10000 or more. I would have paid the outstanding bill if I would have got a call or mail for the same. without any warning how can Airtel file a case directly. This is very cheap thing which Airtel is doing to get the money.

I recently got a duplicate sim on number [protected] since my sim not working. I have submitted the necessary documents.Since then my messaging services outg oing as well as incoming is barred. Tried calling airtel service center several times but they did not help much .I'm not at all happywith the services provided by Airtel. Name :vineet chaudhary Add:819/36 rampuri, muzaffarnagar Altr no :[protected]

Dear sir / mam,

I have received a call from yash communication (Ms. Neetu [protected], mr. Brajesh [protected]) laxmi nagar, new delhi, regarding above subject, at the time of call i shared all the details with him - that i don't have any local address proof, i have my passport, pan card of my home town, they said just add your bank statement and we will convert the number into postpaid.

I have paid 350 inr, he said it will take 02 days for the entire process.

After 04 days i didn't received any call or verification, i visited their office and conveyed the problem to them, they said that i need to send my bank statement on their e - mail address.


I have done that also, but finally the request got rejected because of no stamp on the statement as well as wrong punching.

Those guys are sleeping, no one is picking the call and really i am feeling that i am cheated.


Please take any action

I have 5 airtel postpaid cug connections given below which are from cno it services pvt ltd registered on my name (Praveen kumar vinukonda) .

[protected] – praveen kumar vinukonda, cno it services
[protected] – praveen kumar vinukonda, cno it services
[protected] – praveen kumar vinukonda, cno it services
[protected] – praveen kumar vinukonda, cno it services
[protected] – praveen kumar vinukonda, cno it services

From the 1st billing month statement, i have observed a huge difference in bill charges as my cug numbers are not being considered as free but being charged as usual airtel local number. This is for the reason that all 5 numbers are not on the same account number (This information was provided by your airtel customer executive) but while taking connections the company name and id was
Same for all connections. But, why are they not on one cug account number?

I did not expect this to happen from such a reputed service provider like airtel. I am very much embarrassed!

I request you to go through the details in all my bills and revert the money you have charged me for extra amount. I am deeply saddened because of this issue by airtel and demand an explanation.
If you are not going to address the issue, please be aware i am going to publicize this information on social media and also pursue for law - suit.

Note: i have raised many complaints against this issue but none of the csr executives were helpful and was providing me an incorrect information

Mantralaya Mumbai is one the critical area where all Government Activities done. Every day lakhs of people come. Airtel users dont get proper range in this area so most activities affects.Mantralaya Area is facing network issue from last more than 1 Year. I have called authorised person through customer care but no any response from Airtel.Kindly do needful.

Hi, this is Mohit modi, mobile number ( [protected]). I have 3 complains for airtel. 1 I have been using this network more than 5 years, till date I didn't find satisfactory offer from airtel. So I have shifted to Idea now. & at the time of port out, ur ppl calling me & giving me offers, stupidly try to convince to stay in the network. You ppl can't able to give offer that match your competitors. It implies you don't care for your customer if they are connected with you for longer time. Shame on you & your team. 2 if you are using postpay connection, in the middle of the month, if you want to know, why some charges applied to you, which increase your bill amount, your poor ppl / poor technology, can't able to answer the customer. Your ppl says to wait till bill generated at the end of the month, then they can help the customer. For this poor services, you are charging service tax. Shame on you. 3 unreasonable call drops. Poor network in roaming. Better to, take attention in your internal system, network & customer value, rather than promoting 4G network. Shame on your network, people, plan & technology. & strtergy.

I have got 2 airtel corporate postpaid connections at a time by providing same documents for both the number. 1 have got activated properly and I get proper bills but other number is getting billed by Airtel as per their will and I'm not even getting any bills for it in my mail. I only get message to my number & I kept paying it for few months without the bill. But now though I do not use that number much I'm getting bills in 1000 or 2000 where as 299 scheme is been activated in that according to which I get 6Hrs free calls to any Loc/STD number + 150 Loc+National SMS/per, 1GB 3G Data & corporate - Corporate unlimited free mins. Only 1 month when my number was in roaming I had used it to may be max to an amount close to 1000 so I paid it. But now I'm not using it & still I have got bill of 1500. When given a call to customer care they do not respond properly & try to ignore things. Till date they have not tried to cross check my Mail ID or alternate number because I never took any serious action against them. This how they cheat people. Even as per Government when any number gets activated they are suppose to cross check the details & also send verification mails which is not done by them properly. My request is to take some serious action against them in this regard and help normal people lead normal life and not keep worrying for their Mobile bills. The mobile number I have problem with is [protected]

Respected Sir, I am Anil and My prepaid mobile number is-[protected].My all amount had deducted from my account without using any net tomorrow night. same time i was calling to someone then how it possible to use data and call same time. Please check it is third time from this number and i am very-very frustrated from airtel

This is Rishabh Joshi, a working professional also a service receiver of airtel's so called "GOLD CARE" post paid plan. The reason behind me having to face such problems being ENTIRE FAULT ON Airtel's BILLING DEPARTMENT 's end. The problem started initially when I had been facing issues in the data that was offered to me, my internet connectivity and network problems. For which I had filed my first complaint on 9th August 2015 only WHEN I HAD TO "WASTE" ABOUT 2 HOURS OF MY TIME TO TALK TO THE CUSTOMER CARE EXECUTIVES. Then consecutive complaints after that on 11th. I even had a talk with the Manager MR. JATINDER SHARMA twice in this regard to which he assured me a so called "remedy" in his terms by providing me with a higher data plan (from Rs.450 to Rs. 650) which i immediately refused to convert to as i have no use of 3GB data in a month. JATINDER assured me that it was only for that particular billing cycle and i would definitely get a WAIVER BY HIM AFTER THE BILL WAS GENERATED. (Though i haven't received any calls by him Yet as he had promised). He also filed a complaint regarding the Massive Unbilled amount that was showing up in my Account. I thought i had been been given a proper "remedy" for the problems as my "UNBILLED AMOUNT HAD STARTED TO REDUCE FROM Rs. 8, 000 (on 9/8/2015) TO JUST RS. 2 (as Checked on 24TH AUGUST 2015 Updated till 22 AUGUST 2015 10:30 PM). And for your information SIR, till that time (22ND AUGUST, 10:30 PM) i still had about 60 MBS of data balance left in my Account to spare. BUT, I got a shock of my life when i got my bill amounting to Rs. 10, 280 on 25th August regarding which i've filed several complaints to the Nodal Officer and The Appellate Officer through mails and Phone calls to which i was only assured "CALL BACK WITH IN 24 HOURS" but i didn't get any. Instead the company barred my number from 28th August till date (i.e 14th Sept.) saying i have exceeded my credit limit and will have to make the payment in 24 hours. I was in Assam to attend some functions but still on Monday 31st August i sent another mail to the Appelate officer and then went to nearest airtel store where i wasted an hour to Prove the Executives there Using there own Company's Laptop that the " 2G DATA CHARGES" were FALSE AS I HAD 21 Mbs BALANCE in my account on 3rd August 2015 till 12:35 pm. I proved it by SIMPLY COPYING THEIR DATA INTO AN EXCEL SHEET AND SUMMING UP THE DATA VOLUME WHICH SHOWED (2025 Mbs. used of 2048 Mbs) From 23rd July to 3rd August after which i had applied for a 3G plan the very same day.The executive miss Rashmita Gogoi was satisfied made me talk to miss Anjana who was the area in charge of the entire upper Assam region who also agreed upon it and filed Several SRs (Service requests regarding the false bill) and assured me that my no. will soon be reactived.This was the only positive thing i got to hear in the past 17 days. But no action was taken even then. Then i had a talk with MR. VIKRANT The Appellate Officer of airtel delhi ncr region over the phone who wasn't even ready to hear my complaint instead of requesting him several times in the 1 hour conversation we had. I also have the screenshot of my itemised bill which clearly shows that 21 Mbs. 2G balance was there to spare by me on 3rd August .Whenever I call them, I need to explain the entire story, and they hang up after saying they will get back in 1-2 hours. I have not received any call from them on the alternate number i've given. Whenever I call them, they say the billing issue is open and needs to be closed, and they refuse to give me a date by which this would be closed. This is complete customer harrasment by Airtel. I have put all my problems in a detailed manner. I have been using this number from the past 6 years and had never ever faced any such issue with Vodafone. I switched to Airtel to get a better Service as it claims to be the "THE BEST SMARTPHONE NETWORK", But i feel Cheated and Deceived now. Also my problems not being heard at all by any if the executives as i have been "PROMISED CALL BACKS FROM THE MANAGER, NODAL OFFICER AND APPELATE OFFICER " which i never got. The only path i see to end my Harrasment from the past one month is to take the case to higher levels if justice i.e the consumer court. RISHABH JOSHI [protected] ca.[protected]@gmail.com

I have logged a case during 15 of July for shifting my landline to new home, its been 2 months now and close to 20 followups i have done and later customer care called me and said that they have taken the complaint wrongly and it will take 3 days to time (which took 20 days) to fix it ... Being a big service provider what you guys did is very wrong zero customer service.

We are facing Network congestion in our living area for last 1 & half year, I am continuously chasing Airtel officers & appellate officer via mail & helpline number for last more than a year but till now there in no progress. Even after two times site survey & wait for 1 & half years resulted null. Regret to say that, I would drop the connection if this is not my corporate connection. Affected connections:- [protected]-Sanjay Roy [protected]-Anurudh Gupta [protected]-Abhishek Mishra [protected]-Praveen Singh

Dear Miss Gitanjali, I am writing to you to disappointingly inform you about this utterly frustrating, traumatizing and devastating experience with your organization. Please go through the email thread attached here for further details. It's just bizarre and purely amazing that your organization expects people to pay advance rental charges twice in a row, and that too a huge amount as 3300/-, and doesn't seem to find it odd at all!! I have already paid the said amount in the month of August as part of the bill for the month of July. Even in August, I had too many back and forth communications with your team, who, in the end, understood and assured me that they would charge me the extra 250/- (which was an incorrectly purchased data package instead of smartbytes), which I agreed to pay, but continue the same package from June. Despite all the frustration and investment of time and effort, I was still a little relieved that we were on the same page, and you guys were being fair and understanding. Then, I have been charged the same amount again in this month's bill. It seems that you and your organization just take customers to be fools and lies to them to have their way with things. I was promised on phone by the team leader (in August) that Airtel is not going to charge me again for this plan, and yet again, your organization has turned from your promise and are making this the most traumatizing and stressful experience I have ever had in my life. This is too much frustration and harassment to bear, which is making me loose faith in your organization's integrity, intent, and dedication to serve customers. It seems you guys are here to just suck as much money as possible from your customers. First, the discontinuation of smart bytes was not communicated in any form to me (or any of the other Airtel users). Second, the fact that buying a data pack (which was accidental as I was, in fact, buying smart bytes) would lead to deactivation of any current plans was also not communicated in any form. Third, there must be a process in place to deactivate an advance rental pack right? I used to receive calls for reactivation every 6 months and for every other god forsaken plan that made no sense at all. So, before deactivating an advance rental plan for 6 months worth over 3500/- within 5 days of its activation, shouldn't this have been confirmed with the concerned customer? Or Airtel thinks people are here to just give away money for charity? It seems like you guys wanted to make money without providing the service, and hence, you just played along in August and fooled me by lying to me about continuing the pack so as to get me to pay you the bill amount. Again, the biggest injustice here is that no one confirmed with me about activating a new advance rental pack on my number. I did not receive any call, email, or message about activation of a new pack on my number, So, does it mean that Aitel is also a fraud organization that just charges their customers any wholesome amount as they please without intimating them or receiving their permission? It also amazes me that you do not wish to factor in any form of human error. Just because someone mistakenly made a faulty transaction, you are going to drain them out of their hard-earned money?? Are these the culture and principles that Airtel is made upon?? It is so disappointing that I kept putting my faith in the goodness and integrity of your employees through all this, believing that you are here to help your customers, when all your organization is out for is to trick customers and drain as much money as you possibly can. I hope this serves as a wake-up call for you guys, and you try and think about others instead of your own personal interests and stop harassing people for the biggest mistake of their lives to have signed up for any Airtel service. Regarding the outstanding bill amount for the advance rental pack, to my knowledge, I have already paid for the pack I am using in the bill for the month of July and see no reason why I should have to pay it again. I refuse to bow down to being bullied and extorted into paying the same amount again. I sincerely hope you realize that this and resolve this issue at your and your organization's earliest convenience. Disappointingly your customer, Regards, Dr. Seeta Mishra Managing Editor-Medical Communications [protected][protected][protected]- E: seeta.[protected]@cactusglobal.com W: www.cactusglobal.com T: +91 [protected]/[protected] [protected] Forwarded message[protected] From: Date: Thu, Sep 10, 2015 at 2:48 PM Subject: Re: [|BAL|Ref19873981|] DISCREPANCY IN DATA LIMIT AND DATA CONSUMED To: drseeta.[protected]@gmail.com Dear Seeta Mishra, This is regarding your email dated 8th September¿2015 regarding billing issue on your airtel number [protected]. Basis our discussion on [protected], this is to inform you that we regret the infeasibility to provide any waiver as charges applied to your account are correct and valid as per the bill plan. Further, 3 GB 3G GPRS Free, at 3Ps/10KB(After 3GB, 100% [protected]@80kbps)@6M adv rental 3250¿ was activated on 23rd June¿2015 to 19th July¿2015. So you have been charged for rental and it has been disconnected as you activated ¿1GB 4G/3G Free (post 1GB data stops) @250¿ on 19th July 2015. Current outstanding on your account is Rs. 5432.10/-. You are requested to clear the outstanding to enjoy uninterrupted services of airtel. airtel regret the inconvenience caused in this regard. Please do write for further assistance. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Gitanjali bharti airtel limited [protected]Replied Message[protected] From: appellate.[protected]@in.airtel.com To: drseeta.[protected]@gmail.com Sent: 09/09/2015 03:08:22 PM Subject: Re: [|BAL|REF18180721|] DISCREPANCY IN DATA LIMIT AND DATA CONSUMED Dear Customer, This is in reference to your email regarding billing issue for your airtel mobile number [protected]. I understand that delay in responding to your email has caused inconvenience to you and I thank you for your patience. Basis our discussion, I would like to inform you that I have forwarded your concern to our concerned team for the above mentioned number. Further, please be informed that our team will update you regarding the same by 11th September 2015. I appreciate your patience and co-operation in this regard. Alternatively, in order to serve you better and provide you best of the services at all the time, we would request you to write your emails to us. Customers touch points: Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7. Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Sarita Buriuly bharti airtel limited [protected]Original Message[protected] From: drseeta.[protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: Sent: 08/09/2015 12:02:11 PM Subject: Re: [|BAL|Ref18180721|] DISCREPANCY IN DATA LIMIT AND DATA CONSUMED Greetings, This is with regard to the issue of adv rental 3G pack being wrongly deactivated in the last month. Despite the customer care manager coming and telling me that the issue has been resolved and we will reactivate the plan as it was deactivated without confirming with me, and me also paying 250/- additional as asked, I am extremely and utterly disappointed that yet again, the same amount (for advance rental package) has been charged on my bill for the month of August. I already had reported this issue a week ago, and without any conversation or clarification, all I received was a message stating that the bill is valid and the issue has been resolved. I have spoken to Mr. Franklyn Das (Floor supervisor, Mumbai, Dombivili) today, and he has informed to have taken my complaint (Complaint No.:[protected] and that they will resolve it from their end. Interaction ID: [protected] I cannot emphasize on how traumatizing and frustrating this experience has been and how much I am regretting for considering to sign up your organization as a service provider. Disappointingly, Your customer, On Mon, Jul 27, 2015 at 11:54 PM, DrSeeta Mishra wrote: Hi, I am forwarding the email thread to the issue I have been facing interacting with your team. I have been dodged and pushed around for over a day with no assurance of resolving this issue or anyone trying to help me understand or resolve this as well. I hope you look into this issue and do the needful.. This is absolutely disappointing. Disappointingly your customer, Dr. Seeta Mishra Managing Editor Cactus Communications Tel: [protected] [protected] On Mon, Jul 27, 2015 at 11:37 PM, DrSeeta Mishra wrote: Please arrange a call to discuss the same. I have raised this concern in the consumer court forum and can pass on this explanation to them as they process my complaint. Also, the 250 I paid was for smartbytes and not for any GPRS data pack. Even if that were the case, how can you discontinue the advance rental after charging me for 6 months without notifying or confirming the same? Are you so naive as a service provider that you think people will just donate rental bills for 6 months and then disconnect the service? First, I did not disconnect the advance rental plan. Second, assume that I did disconnect the plan on 19th June like you informed, why the hell did you guys charge me 3699 on 23rd June for the same? And how can then YOU come and tell me that I have this amount outstanding? On Mon, Jul 27, 2015 at 11:32 PM, wrote: Dear Seeta Mishra, Greetings from airtel! This is with reference to your email towards charges levied on your bill for your airtel mobile number [protected]. I have gone through the charges levied in your bill and hereby wish to address your concerns. As per your bill plan, your benefits are: 200 Local Mobile Minutes Free 90 STD Mobile Minutes Free 300 Local + National SMS Free 3G GPRS Service (Volume Based):-0, 4G/3G, [protected]@4Ps_MBC 1GB 4G/3G Free (post 1GB data stops)@250 I would like to inform you that as your 3 GB 3G GPRS Free, at 3Ps/10KB for 6M adv rental 3250 was activated on[protected] to This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. -- Regards, Dr. Seeta Mishra Managing Editor-Medical Communications [protected][protected][protected]- E: seeta.[protected]@cactusglobal.com W: www.cactusglobal.com T: +[protected]ext. 8823) www.facebook.com/CactusCommunications www.twitter.com/cactus_connect www.linkedin.com/company/cactus-communications

Respected sir, i say that my amount is nill due any cause means i cant the call to anyone but my balance are nill is just same as three times and i cant use the MB too more but this are nill i m suffering from this connection i also port my number reliance into airtel but due to bad response i will port again so plz immediately action on my matter otherwise i forward this application ofcomplaint in consumer court . My Number is [protected] Saad Ahmad Khowaja

Airtel has deducted money from my data usage pack from my main balance without any proper reason. I recharged data package on 2nd Sep 2015 for 1GB data and I found my entire money is deducted when my data usage from 1st Sep is 257 MB. I have register several complaints and sent mail to Airtel team with details but they denied to make refund. My mobile number is [protected].

Highly disappointing service! firstly I called them more then ten times for document collection... finally they collected documents on 8th Sep and today it is 14th, still my number has not been converted into postpaid... i keep on calling customer care numbers and even to there representative who collected my docs and security amount, all what they say is madam have patience.. ho jayega... sorry but I do not have any patience now... all my services like internet pack and roaming pack has expired 10 days ago and I am not getting them recharged because I dont know when my number may become postapid... my number is [protected]