Airtel Complaints & Reviews

As I am using a irtel from last 7 years...I don't had any network problems but from last six to eight months I don't get network at home...I have to use Vodafone instead of...kindly ressolve the issue as I don't want to change my number...my address is 12/C Baranashi Ghosh Street Kolkata 700007 WB.

I have applied for the airtel broad band connection on 5th September 2015 by giving the documents required and the money in cash, as required by the airtel representative. I have received the message to mu mobile on 8th September by stating the account no.[protected] and order no.41299896. After the message there was no response or call from the airtel for the connection matter. After several follow up, today 11th September I got the reply from customer care executive that connection not possible due to some technical issue. Airtel is giving the connection to my building in recent time also, so technically its viable and nobody checked physically about the connection feasibility. In this case I would like take your attention in to the following matters • No response from the airtel team • Need much follow up to get any update and poor response from the local airtel representative • Technical feasibility never check and didn’t get any call for the same. • Money held with airtel for long time.

My internet is not working from Sep 2, 2015. I have registered a complaint also on the same day. They told that it will be resolved by 4 Sep, 2015. But it is not. Daily i need to take follow up about my complaint they say that it will be resolved by TODAY. But their 'today 'never appears. Its really very frustrating for us. My question is if am not using internet connection from past 10 days then why should I pay the bill . Who will give me the compensation for that. They did not show any interest. Fixed lanline no :[protected]

I was using 3G internet with 3G pack that time my 3G balance was 853 MB and Main balance was almost 900 after 15 min. my main balance was 0.00 and 3G balance was 15 mb left after that i called customer care then they told me you are using Internet and your 3G balance was not sufficient for internet so we deduct amount from your main balance then i asked him why i didn't get any massage from your side about 3G balance like that your balance is low, please recharge etc and now you are saying your main balance can not refund in your account. Airtel is very big name in tale com sector why they are using this type of mistake my number is [protected]

Hello Team Any update on this ??? Thanks and Regards, ... Anil Nelakuditi | DataNet Operations Syniverse | We make mobile work. Anil.[protected]@syniverse.com | www.syniverse.com ... Find Syniverse on Facebook | Follow Syniverse on Twitter Please consider the environment before printing this email. From: Anil Nelakuditi Sent: Friday, September 11, 2015 9:47 AM To: '[protected]@in.airtel.com' Cc: 'appellate.[protected]@in.airtel.com'; 'nodalofficer.[protected]@in.airtel.com' Subject: RE: [|BAL|Ref19966917|] REGARDING TO FRC Importance: High Hello Lipsa Can you please check whether my number is activated or not the FRC’s mention below was not available. When we tried with below FRC’s it was not getting successful. I called to customer care for 2 time first time Service Specialist suggested me for FRC 62, Recharge was successfully done but still outgoing calls are not happening and 2nd time Service Specialist is saying your number is not activated. I want to know why it was not activated after 24 hours also ?? My sim was ported on 9/9/2015 10:44:00 PM still I am not able to call outgoing calls Please take this as high priority. Thanks and Regards, ... Anil Nelakuditi | DataNet Operations Syniverse | We make mobile work. Anil.[protected]@syniverse.com | www.syniverse.com ... Find Syniverse on Facebook | Follow Syniverse on Twitter Please consider the environment before printing this email. From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com] Sent: Thursday, September 10, 2015 4:26 PM To: Anil Nelakuditi Subject: Re: [|BAL|Ref19966917|] REGARDING TO FRC Dear Customer, This is in reference to your email inquiring about the FRC recharge for your airtel mobile number [protected]. As discussed your concern regarding FRC has been explained. We regret to inform you that you can carry forward your prepaid main account balance to new account. However, DA (Dedicated/Special Account) balance, VAS service and validity will get forfeited. Dial *129*08# (Toll free) to check your balance and validity. Thank you for choosing airtel. Best Regards, Lipsa Choudhury Service Specialist airtel "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details. [protected]Original Message[protected] From: anil.[protected]@syniverse.com To: [protected]@in.airtel.com Cc: Sent: 10/09/2015 11:21:02 AM Subject: RE: [|BAL|Ref19962205|] REGARDING TO FRC Thank you Shilpa for prompt reply. If I have Recharged with Below FRC Tariff¿s I have MNP offers like for STD calls I have 30p/min and 100 free sms per day for 3 months validity. Will it continues ?? If Yes I will go ahead with Below Tariff¿s . if no Please tell me the alternate thing what I need do for this issue. Thanks and Regards, ... ... Anil Nelakuditi | DataNet Operations Syniverse | We make mobile work. Anil.[protected]@syniverse.com | www.syniverse.com ... ... Find Syniverse on Facebook | Follow Syniverse on Twitter P Please consider the environment before printing this email. From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com] Sent: Thursday, September 10, 2015 10:18 AM To: Anil Nelakuditi Subject: RE: [|BAL|Ref19962205|] REGARDING TO FRC Dear Customer, This is in reference to your email enquiring about the FRC recharge offers applicable for your airtel mobile number [protected]. We request you to do FRC recharge inorder to make outgoing calls. Delighted to be assistance! We are including the recharge offers below for your reference. Note that the benefits corresponding to the recharge would vary with the mode of recharge. Recharge Value Recharge Benefit Validity Mode of Recharge 51 Talktime: Rs.50/- Tariff: All Local + STD mobile calls at 1.3paise/second and Landline Calls at 2.5paise/second. Tariff Validity: 90 Days Special Benefit: 50 MB 2G data for 30 Days 90 Days Easy recharge 52 Talktime: Rs.29/-, Tariff: All Local + STD mobile calls at 1.3paise/second and Landline Calls at 2.5paise/sec. Tariff Validity: 30 Days Special Benefit: 200 MB 2G data for 30 Days 30 Day Easy recharge You may also view our web specific offers and activate them online at http://airtel.in Call 129 (toll free) to know the best scheme, reduced rate calling pack, Talk Time recharge, SMS pack, STD pack, validity recharge available for your current plan. Thank you for choosing airtel. Best Regards, Shilpa UN Service Specialist airtel "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details." [protected]Original Message[protected] From: anil.[protected]@syniverse.com To: [protected]@in.airtel.com Cc: Sent: 10/09/2015 10:05:35 AM Subject: Regarding to FRC Hello Team I have migrated from BSNL prepaid to Airtel prepaid on 9/9/2015 10:40:00 PM. I have got successful activation message from airtel . Incoming calls are fine But outgoing calls I am facing issue call was disconnecting, is there anything that I need to do FRC ?? Could you please tell me the FRC amount I will recharge it My number is [protected] (Karnataka) Thanks in advance ! Thanks and Regards, ... ... Anil Nelakuditi | DataNet Operations Syniverse | We make mobile work. Anil.[protected]@s This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

I, Prajin Ravindran have been harassed by Airtel Radix Solution, which I believe is a agency related to Airtel. I had applied for Broadband connection through Airtel and got a call from Airtel Radix Solution saying your area is feasible and would require documents (Passport size photograph and aadhar for address and identification) from me, I had shared the documents through email to asha.[protected]@gmail.com as requested by Airtel Radix Solution on 31 Aug. I received a call back from Airtel Radix Solution saying you will need to pay an installation amount of Rs1000INR, which was duly paid to the collection executive with Receipt number 6751 from Airtel Radix Solution for which was receipt was sent through email airtel.[protected]@gmail.com. I doubted this to be fraudulent since I had not got a application number, after repeated followups they gave me the application number tblr7006250. From last one week i have been trying to reach them and they either disconnect the call or pick and say will call you back. I tried calling Airtel broadband customer care and the representative I spoke does not even know how to convey a message, and the status I got from him was connection will not be given as there is no feasibility. Either Airtel Radix Solution or Airtel needs to look into this at serious concern. 1. While Airtel broadband website (http://www.airtel.in/broadband-and-fixed-line/broadband/reach-airtel/broadband-...⇄ the address from the consumer under "get a new connection now" why is not the feasibility checked at that time? 2. Application is filled and while the address proof is given, why is not the feasibility checked at that time? 3. When the executive collects the cash for the connection, why is not the feasibility checked at that time? 4. If Airtel is not able to provide connections in parts of a Metro, why is there a false promise given to the consumers 5. If your connectivity partners are unable to provide service why do you deal with them and give false promises to consumers? I am not worried about the connection anymore, I see service of your kind is just to harass consumers and make money, there is protocol for every process and yet this is still not stream lined. I will only wait until Monday [14th Sep] within then if I don't get a response or if my issue is not solved by providing service, then I am sorry to say I will reach out to the highest possible please where I can deal this.

Complain Regarding My Airtel Plan @199 I was told Plan @199 - 600 min 300 SMS or call rate 0.20/min but today I see ebill my plan 500 min, 300 SMS or 0.30/min very bad and cheep services My Vodaphone Past Plan @199 - 600 min, 400 SMS or call 0.30.min Airtel make fool very baby please don't trust airtel customer care or airtel plan please go for other company my name praveen kumar [protected]

Complain Regarding My Airtel Plan 199 I was told Plan @199 - 600 min 300 SMS or call rate 0.20/min but today i see ebill my plan 500 min, 300 SMS or 0.30/min very bad and cheep services If you not keep your commitment otherwise complain your Consumer Court or share your Commitment on social media all site

08/09/2015 around 17.37 I received a SMS from your side saying if I recharge my account under Special offer with 2410 to renew pack for 10 months & get 2 extra month free. I tried to reach your call center but they are unaware of this Special Offer. Still I have recharge the same. Now I want a confirmation for the same. I have also sent a mail to Nodel office, Please look into the following communication as you only send me SMS for special offer to recharge and now your call center says they are not aware of such offer when I have recharge immediately as asked by you without even hours delay.. and now you don't keep your words of Two months additional benefit to me .. Why? Or is a regular practice to cheat and play dubious practice to send such SMS by AIRTEL In other case I might have gone for regular recharge option if they haven't send me this SMS where I have paid 11 month subscription and taken one month free benefit but due to this SMS I have opt this is that my mistake to trust #AIRTEL DTH SMS

Dear Sir I was taken one day internet package of Rs. 5/- on[protected] without balance in my account. When I recharge of Rs. 100/- on[protected] then AIRTEL recovered 15 additional charges. I talk with customer care they reply to me this is advance net package charge of Rs.15/-. I am not satisfied with customer care reply. I feel cheat. How to possible advance charge Rs. 15/- more than one day internet package of Rs. 5/ without balance in my account.

Respected Sir/Madam, I have activated 3G 1gb data plan from online best offer on 1st sep 2015 on my mobile num-[protected] and as per the offer I got double benefits so I got 1.8gb data as per the offer.Yesterday I checked my data balance and it was showing 1300mb pending after that I put data connection off and now without any usage my balance is showing only 300mb. I am not using any Google app and you tube even I am not downloading any video or image on what's app also I have checked in my handset data usage its showing 719mb used only from 1sep to till date.so kindly help with my remaining 800mb data. As I am facing problem first time form airtel otherwise service is good even I visited in store also for the same but they told me that they can't do anything. so help me.

I was taken advance one day internet package of Rs. 5/- on[protected] with balance in my account. When I recharge of Rs. 100/- on[protected] then AIRTEL recovered 15 additional charges. I talk with customer care they reply to me this is advance net package charge of Rs.15/-. I am not satisfied with customer care reply. I feel cheat. How to possible advance charge Rs. 15/- (without your account balance) more than one day internet package charge of RS.5/-. This company are cheating to all customers. I want to file suit against this company

Pl. Do the needful action & Cooperate

SANJEEV SHARMA
Prepaid mobile no. - [protected]
AHMEDABAD GUJARAT

On 18th August, I filed a complaint with Airtel that the Airtel Alarm Service had been activated on my Fixed Landline Number,[protected]. I have been following it up with the Customer Care, the Nodal Authority and the Appellate Authority, but there has been no update on the issue. I received emails from them, stating that they are looking into the matter and will revert back with the update, but haven't done so yet. I received the bill on 28th August, and it stated that the due date was 22nd August. They agreed to extend the deadline as the bill was received after the due date. I informed them that I shall only be making the payment once the compaint is resolved as it was taking a lot of time to resolve a simple matter. On 8th September, they barred the outgoing service and on talking with the customer care I was informed that the services have been barred due to non payment of bill. I told them that the complaint is still unresolved and I shall pay once the complaint is resolved. They agreed to reactivate the services and resolve the complaint. My complaint hasn't been resolved even till now, and Airtel has barred the services yet again. This, is my view is complete extortion as there is no penalty on Airtel for delaying the resolution of a complaint. Also, they activated a service without any authorization, and if this keeps happening in the future, I would end up paying for those services without authorizing them, which is a big concern. Now, as a compensation for the harrassment and extortion, I am expecting Airtel to waive off 2 months bills for their failure to resolve the complaint in addition to deactivating the Airtel Alarm Service, and a written promise of not activating any service until and unless they receive an email from the registered email id. The Reference Number for the complaint is: 19580301 I can be contacted at: [protected]

I am contacting Customer Care (121) from last 5 days to convert my Mobile data from 2G to 3G but they are not able to resolve it even all the formalities has been completed last week.They have only one reply that system is down please contact after 2hrs. unable to understand why they are using so bad system that it is down sever times in a day. Two day back they informed that they will contact me in next 24 hrs but they have not contacted yet for my Mobile No ([protected])

I would like to draw your attention to an unfair trade practice being following by Airtel. I had purchased a 4G dongle (MOBILE NUMBER: [protected]) in Aug 2014 in Bangalore. But from the first month itself, I started to have problems. I spoke to customer service several times, written emails, raised the issue with Nodal office but nothing really worked. I never got 4G connection and even 3G wasn’t good enough. And this is in the city of Bangalore – at my home in HSR layout, office on outer ring road, office in Dairy circle and few other places. I rarely could use the dongle but religiously paid my monthly bills for 8 months. My point is if Airtel cannot provide 4G service in city like Bangalore then why sell such a service? Also Airtel is struggling to provide 3G network quality which is so common now. Their response has been - this is the best we can offer, as if they are telling you to move out if you don’t like the service. I paid close to Rs 8000 without using the 4G dongle. I would appreciate if you could look into it and get this money refunded to me.

Unfair deduction Sir, I m Vrushali Lanjewar from Amravati and a Airtel Prepaid subscriber [protected]. I have done a recharge of Rs 120/- due to advance loan 10/- also deducted which is fine. My current balance is Rs.105.5 on 10/09/2015 after complaining in Airtel care. Before making on 8/10/2015 at 10 am from [protected] complaint it was Rs107.00 (which is also after deduction balance) But after that my daily balance is deducted 1 or 2 or 1.5 Rs. So, I complaint them about this but did not work. Please find why balance is deducted as there is no services activated and no calls or sms carried out till the date. So, kindly handle this query about deduction.

I am based out of Indore. I had applied for Combo connection of both Broadband and Voice through an authorized Airtel outlet named Yuval Infotech on 11 August 2015 in Annapurna area of Indore. I was told that connection will be installed in 4 days, but later on after 8 days I was told that due to some technical issue combo connection could not be installed. A local sales executive named Mr. Kailash Joshi ([protected]) contacted me and asked me to apply for a new internet broadband connection without voice. I applied for the same and he told me that my earlier connection will automatically get cancelled and deposit amount of Rs. 1000 will be refunded. Meanwhile, earlier combo connection I had applied for, also got activated and in time new broadband internet connection also got activated. So, now I have two active connections one combo and other broadband internet in my name. This all has happened due to misguidance and false commitment of the sales person. I tried contacting the same sales person many a times and all the time I was told that I do not have to worry, I will be billed only for one connection and he told me that my Combo connection will be cancelled and soon money will be refunded. Meanwhile my Combo connection was not cancelled and I started receiving call from Airtel for the payment of both the connections. I raised this issue several times with Airtel Customer Care and they gave me complaint number : 58981800 on 27 August 2015 and I was told that this complaint will be resolved in 5 working days by 31 August 2015. It has been 15 days since the complaint was registered but no body from Airtel ever contacted me. On 10 September 2015 I again contacted Airtel Customer Care to get the status of my complaint, I was told that I will receive a call back from senior officials in 2 hours, but to my shock those 2 hours have really not come in last 15 days. Airtel has harassed me to the fullest and now they are not paying any attention to my complaint. Finally I had to reach out to Consumer Court to help me get justice and save me from harassment of Airtel. Thank You Regards Dr. Devagya Muchhal Indore (M.P.) Mobile - [protected]

After a lot of frustration with Airtel's ridiculously low FUPs, I have finally moved off from Airtel to BSNL. My BSNL got up and running, after a few initial hiccups. So now, I want to terminate my Airtel connection, for which I have called their Customer Care and got a "Complaint number" with an assurance that they'll get in touch in 7 days. I have looked up a little over the internet and have read a couple of horror stories about Airtel broadband customers trying to get their connection terminated. So, I want to ask those who have had experience with this: 1 How long does it take to get an Airtel broadband disconnected? 2 How do you fend off the retention cell guys? 3 Can you outline the process you have to go through to get your subscription terminated? 4 What do I have to do to ensure that I am not scammed anyway (like being billed after my connection is supposed to have been terminated)? 5 What are the possible scams that the Airtel guys might be up to? Obviously I cannot get these queries resolved by the Airtel Customer Care people. Thank you in advance.

I have two airtel number ([protected], [protected]) that the service provider had every recharge time deducted amount with out any reason. i found the games club services i have not used but this services forced to renewed every recharged time I concluded that the service provider make immoral activities to customer Pls take immediate action

I am trying to contact the customer care but i m not able to. i wanted to activate my 4g sim to use in dongle and had messaged the sim no[protected]U to 121. But presently my old sim is not working so please sort out the problem. Sorry i forgot to mention my old no it is [protected]. please sort out the problem as soon as possible. I have around 900 rupees balance in it.