Airtel Complaints & Reviews

Issue :1. How come with in 4-5 days my 10 GB got consumed with connection [protected] I was asking prof of data consumed report. But they did not shared at all and saying that they saying that" I would like to inform you that we do not record or store such information about which websites visited or applications used and content downloaded by you via mobile internet and BlackBerry services. Thus, we will not be able to furnish such itemized/detailed information" Issue: 2. Why I am not able to use the internet connection, currently it is showing RED. Connectivity is very slow and battery is very poor. I have followup with them number of times but they did not.

Respected sir i dr yogesh m.bhingradia with mob no[protected] have done portability in airtel since last one month.i have some problem with connectivity with airtel and i put a complaint on 28th sept regarding call drop and prblem in connectivity in call as well as net connection in my area.the complaint no was, 65222809.they sent me a message that new tower is planned in my area without giving solution of my connectivity issue. this is my personal nomber and i m working as a doctor and i can not survive without mobile connectivity.when i ask other company to do portable this nomber they said to wait for three months. if this connection is not fullfilling my requirements then how can i continue with this connection for next three months?? please give me solution regarding this topic waiting for your answer thanks dr yogesh m.bhingradia surat [protected]

I'm paying for 10gb data for 4g connection but im not getting the same in 2 numbers [protected] and others and for which complain is made under refernce number 65409531 on 3/10/15 but no problem is solved Have made complain in appellate department with Sujit gupta also but no issue is solved. there is system fault and they havent resoved it yet.

Hell friends I took AD Posting project from a Company Called Infinite Solutions from Ahmedabad. I paid 12000 rupees for a single ID. Before paying the amount they siad agreement will be done on Legal Stamp Paper but after paying the amount they only given me an agreement on a simple plain paper.

I started working on their project but when i received the Data I saw that was full of mingle and repeated data. When i complaint they said we are buying so we can not filtered that and you have filtered and work. I received 2000 data in that only i able to post 500 or 600 data. This will reduce your scope earning as they said minimum 500 rupees can be payouts for daily.

Trust me you can not make 200 in a day as well. Even I have to call the several time for payment then they released my first payment.

This company running by few useless fellow called Biraj Sharma, Dev Desai actually Dev Desai is the Owner of this company.

Nobody will response our calls even after we used to call 10 times in a day.

It is more than 10 days i am running behind of them for my payouts but nobody is responding. Also nobody is giving reply. It is too much and it clear that these guys are taking money against showing daily payments and unlimited payments where as this is full plan to make money. I going to sue them in all side and they have to close their dirty business soon.

If anyone faced such problem with them then call me at [protected] or email me at [protected]@gmail.com

Hi,

my mobile number is [protected], i recently requested for mobile port to airtel post paid connection.
one airtel executive came to my office on[protected]and collected all the documents and told it will activated soon, but still not got activated.
my office adress verification was also done successfully, but still the sim is not activated.
still it is showing under processs, airtel is known for its good service.
but i am sorry to say that i am not saticefied by the service provided.

I am facing voice call break issue from past 3 weeks in sholinganllur, New kumarn nagar, 10th cross street, chennai-600119. I raised many complaints( through call for 121, mail to 121.[protected]@airtel) even many people in the same area to airtel it was not resolved yet. As advised i changed handset and carrier mode in automatic/manual but there is no resolution. I confirmed them as issue at particular area. But not at all bothering on this, every time they say we are re-forwarded but no resolution from network team, not even status on that. Kindly address ASAP, don't make customers wait. I am loosing business calls due to this. kindly check and update status to us

They cannot help we are getting only single signal strenght coverage of 3g but they are saying that we will come to look and we will resolve it soon but not coming and not taking any action contacted by numbers [protected] [protected] [protected] [protected] complaints numbers cindl[protected] cbcon[protected] c3gdc[protected]
I am from assam, we want 3g installation in siteid: dhnkh1, vill. Tarajuli district udalguri city rowta pin number 784508 3 no. Dhansiri my number alt number we are getting only 1 signal bar

Hello Sir/ Madam, I purchased a Airtel 4G wifi Router on 7th of October for Rs 2500.(Connection Number: [protected]) The device was sold to me under the false promise that my service will be activated with immediate effect. Once i paid for the device i was informed that it will take 24 hours for the service to be activated. Inspite of providing all the related document my service is still not activated. I called the airtel multiple times and every time they promised that my service activation is in process and it will be done by end of today. When i called customer service i was informed that Airtel got all the information wrong and i need to resubmit my documents. Since then i have been trying to teach the airtel professional and they have stopped replying to my phone calIs.I raised my complain with Airtel 121 and they promised that they will get back to me with 48 hours. Its been more than 98 hours and i have not heard from them. Airtel support is full of professional liars. I am frustrated to the extent that i no longer want to continue with their service. I want my money to be refunded which i paid for their device. Kindly look into the issue. Regards, Saurabh Sinha [protected]

Dear Sir, I wish to bring your notice that there is a Airtel Broadband junctionbox in front of my showroom. The junction box was installed without my knowledge.The installation of junction box is in front of the showroom entrance obstructing the accessl. Now the junction box is causing a lot inconvenience to me. I cannot park my Four wheeler infront of showroom. It is requested to remove the Airtel Broadband Junction Box at the earliest. Thanking You.A.M.Umar farook 24 Sardar patel road, adyar, chennai-20. ph-[protected]

I am using Airtel Prepaid number [protected] here at Kolkata and i am experiencing frequent network issues. Most of the times there is not signal at all and at other times the signal is very weak. I have raised several complaints with the customer care team but they don't have the courtesy to give any updates of the issue. They perfectly live up to the image of been unprofessional just as their company is. If airtel thinks the customers can be bullied like this to buy their much publicized low grade 4G network then i feel they are all set to loose a lot of customers in the future, because they don't have the infrastructure to support this stuff( This is still in India and not a western country after all !! So we don't even expect the moon.)
So if someone reading this bothers to give a call and fix up this issue that will be great else its time to change subscriber.

Hi,

I had ported from Idea to Airtel [protected]. I received messages from Airtel that the documents which i submitted has been approved and forwarded the request to Idea for further process and the Idea network has gone away on my number from yesterday midnight, i was waiting for the Airtel signal on my number and till now (after more than 12 hours of downtime), the signal is not there.

I had been contacting the customer care through 198 and complaining about this. Everyone is giving me different answers and none of them resolved the issue so far.

Can somebody let me know what is happening? The mobile number has been down for more than 12 hours and that is definately not a good sign.

-Sathish

I have five Airtel nos in my household. I stay in Patparganj, New Delhi and was getting good connectivity tiil one fine day, all of them stopped showing connectivity in our building and since then I have been calling up and writing to their customer service at 121 and then to their appellate. Till now they have raised three service request nos but not made any efforts to rectify the problem. They have a standard reply and keep extending the dates for response by closing the existing complaint no and creating a new one ! I have written to the company not to bill me for the days the connectivity was lost and no service available for which they are silent. I would other subscribers to reconsider their choice of Airtel as their service levels are dropping as their calls are even in the national capital of Delhi.

Dear Nitin Devle, Greetings from airtel! This is in reference to your email expressing concern about revision in plan benefits for your airtel mobile number [protected]. I regret for the inconvenience caused to you in this regards. I do understand your concern on revision of plan benefits/rental. I would;d like to bring to your notice that your old bill plan MNP 125 CUG Plan is no more available for subscription hence the same is being migrated MNP 175 CUG Plan I wish to bring to your notice that the revised plan will continue to be an attractive value proposition for you. Benefits or rental of revised plan is only marginally being revised keeping in view of the rising input costs. While we may revise the benefits, it is to be noted that the revised plan is exclusive to some of our valued customers such as you and is not offered as market plans. Further, I have enclosed available bill plans for your reference, If you wish to change your bill plan kindly write us confirming the plan ans packs name to activate the same. For further queries, please do email. Yours sincerely Mahalakshmi S bharti airtel limited [protected]Original Message[protected] From: nitin.[protected]@1point1.in To: appellate.[protected]@in.airtel.com Cc: nodalofficer.[protected]@in.airtel.com;[protected]@in.airtel.com;[protected]@gma...⇄ Sent: 13/10/2015 10:13:08 AM Subject: Issue from Airtel Dear Team, This is to bring you notice that on my airtel service, without any intimation my bill plan has been change by airtel, some of the issue mention below which is very bad impersion showing on customer by airtel Without confrimation or intimation my bill plan has been change before it was of 125rs monthly rental & now it is showing 200rs rental For SMS it was told to me that in bill plan 300 SMS are available, and without any confrimation 25 rs rental SMS pack has been activated. 2G _ 2gb data was free on my number but 200rs extra has been charge on my number. Please find the attached Snapshot. Right now i am totally unhappy with airtel service, due to some issue are occuring. Please find the below mention details for verification. Name : Nitin Umesh Devle Mobile No : [protected] Alternate No : [protected] Address : Room No : 456, Vikas Colony, Mahatma Phule Road, Mohone, Ambivali (E), Tal : Kalyan District: Thane. Pin : 421102 Email ID : [protected]@gmail.com Requsting you to please cross check with my bill or else i need to port out from airtel. Thanks & Regards, Nitin Devle

Ref air tel 4g connection [protected] The airtel device installed at my home is not fetching a speed of more than 1 Mbps. I logged a complaint with Airtel reference 65428312... On 6 oct'15 which still stands unresolved after 7 days. Today when i called Airtel customer care---i was shocked to know--my complaint was closed---that too without a resolution. i have now logged another complaint to which i have got the same response---your issue will be attended in 4 days... Is Airtel conducting a speed challenge or Laughter challenge with other ISP's. is 4 G only a gimmick..I would prefer going for a vodafone 4 g, the day its operational in Pune.

CAF NO HY[protected] NO AND ACCOUNT NO.[protected] FOR DEACTIVATION AND REFUND.

After 6 months also airtel has not refunded my money 6500/- and cheated me by transferring money in to wrong account which was not at all provided by me.

Every month they keep promising me resolution and its now 6 months that they have not refunded my money though i have provided documents requested from them again and again.

I paid cash to Airtel.in 6500/- for a new connection but due to technical issue i have to cancel the connection and applied for refund. The executive who was working on this issue has not responded to me for a month and i raised a issue in appellate.[protected]@in.airtel.com and came to know that my money was refunded in account no - [protected] citi bank which was a fraud done by airtel or its executive by transferring money in there personal account or wrong account.

I raised request that its not my account and to provide any proof that i have given the above account details which they failed and request for my personal account statement and cancelled cheque which i provided very next day.

Now its 6 months and airtel south team which is one pathetic team keep mail me that refund is already done again i have to submit all document and again the same story and from 6 months this people are playing games with me and not refunding my money to me.

I raised compliant in my consumer sites and this people keep promising to pay and then again the same story starts.

People be careful to pay airtel for any connection you are applying.

Thanks
Kailash Agarwal
[protected]

I am outside India for sometime. My Airtel number[protected] is deactivated now. I am here for 3 months now and afraid that it has been deactivated. I have it for around 4 years now and I want to continue it because I have many services associated with it. Please do needful ASAP.

 False Information updated against mailing address:- When I was took new connection I was filled application form along with KYC documents submitted to your service executive who came to my office and collected the same. Same was initiated at your end for televerification, physical verification and kyc documents verification everything done and address confirmed when I see online my mailing address surprise to see for address updation. What is the purpose of given the kyc documents and multiple cross verification everything completed but address wrongly updated. Why I should give again same address proof. How come trust again data entry error not to be happen. Why you are not checking your data base scan image documents or you can contact your service centre and retrieval the photo copy of kyc documents. How you can manage customer kyc document – as per t telecommunication dept policy kyc norms to be follows strictly but nothing implemented at your simply what ever do data entry the same is correct but not checking kyc docs.  Why CUG numbers are getting charged in SPLIT bills of Sept month My mobile number has been included in CUG of Indiabulls Housing Finance Ltd, based on this i have took two nos to Airtel below listed numbers successfully did MNP from Vodafone to Airtel based on your airtel team confirmation CUG taken . Now you guys created CUG i.e Parent ID for all the three numbers separately. Sorry to say what kind of stupidity is this, its shows how efficient you are in your service. Hence I request you to add properly all these below numbers under one Parent ID of Indibulls Housing Finance Ltd.  CUG Numbers - Rajkumar N / [protected] & 70 Sl. User Name Mobile No 1 S Balasubramanian [protected] 2 R Venugopal [protected]  CUG Numbers charged in September 2015 bill and hard copy as on date not received:- When we was took MNP from Vodafone to Airtel connection clearly informed that we need Group CUG and given those 3 numbers but surprise to see when we see online bill its showing those numbers are charged. Immeditly called to customer care team regarding this issue but simply taking request nothing will happened as on today. Multiple mails and escalation also same template mail only received . I don't thing there is no difference between customer care, nodal and appellate, all are sent same template message. Finally walk into airtel showroom, they are told that pls provide again one set of kyc, application form, including photo etc for CUG group activation. Such a pathetic service.  Hard Copy & Soft of First Month Bill not received on date :- I hope bill date is 26th sept 2015 generated, when I took new connection itself, tele verification and awareness call also clearly informed that I need hard copy of bill for claiming bill in my office but also most 15 days over till that time bill not received and one week back itself I told that I need hard copy of bill but no improvement on this. How will claim from my office after due date to my bill. Again dragging to send the bill to me.if you are not able to delivery the hard copy of bill before 15th October 2015 I need full amount reversal of this bill. This service hardly one month completed but multiple issue, no solution provider, when ever sent the mail template answer only reply they are reading content and not accepting your data entry error and internal errors simply asking documents and dragging complaints Totally fed up your service on first month itself. Mentally irritation of your service. Those issue if not resolved next 24 hours I need file complaint in consumer forum and go further legal action false information. regards Rajkumar N [protected] refno: Ref21096287 & Ref21197856

Hello sir./mdm I'm Shashikant Tyagi Sir. Mera mobile no. [protected] Jo phle Vodafone com. M tha tha. Jo mene 2 month phle Hi airtel m port kraya tha. Mere pass airtel se call aai thi jisme mujhe ek plan btaya gya tha 999Rs. Ka jisme 4g 4gb. Data 2500 local + std mints or 1000 local + national sms the Or uske bat ye bhi btaya gya tha after 4gb 2g data unlimited free rhega or sath Hi ye bhi btaya gya tha ki 2500 local + std min. Roming m bhi work kregi. Isi karn mene apna no. Airtel m port kraya tha . Pr abhi mere plan me mujhe esa koi bhi benefit na mile k karn mera bill amount 2500 se bhi jyda rha h . Mene koi jyda calling bhi nhi ki or na Hi koi sms use kiye sirf Internet use kiya vo bhi is liye ki mujhe btaya gya tha ki free rhega. So please sir ise ek bar ck kre. M itna bill bhr nhi pauga. M y nhi chahuga ki mujhe apna itna purana no. Bnd krna pde .

I have using a wifi router 4g connection from past 4 months. At the time of installation the person came to check the connectivity at my place and showed me a speed of around 30 MBPS on his device. After the connection was activated on my device I was getting an average speed of 9-10 MBPS. On contacting the call center I was informed that the minimun speed for 4g was 5 MBPS. From last 2 months the speed has dropped to 0.4 MBPS, 10% of the committed speed. I have written almost 15 mails to Airtel, but they are not giving any reply to resolve the problem. They are just sending me bills and not even a single person has visited the site to check the issue from last 2 months. The airtel people are so reckless that they have even stopped replying to mails, the basic sense of customer service is missing in these guys.

Airtel Team, Aug 15, 2015 was the 1st time when I stepped into an Airtel Store for a simple MNP request; and since then, it has become a regular chore! Here's why : 1. Without prior intimation, the address verification team arrived at my residence while I was at office. Naturally, the verification failed! 2. After a good 20 days or so, I filed a fresh MNP request at a different airtel store with clear instructions on which address to visit on which day. Things looked fine! 3. After another good 5 days or so, when nothing had moved, I had to go to the store again to check on what was going on. Looked like they had not even forwarded the documents further for processing. After this visit, they finally did it. 4. The verification personnel finally arrived at the right place, scribbled some data from me and took my signatures. 5. On September 21, 2015, I received the most awaited text message that read : Activation update: Address verification has been successfully completed for your airtel mobile [protected]. For further update, SMS STATUS [protected] to 121. 6. After another week or so, my airtel SIM card was finally activated. P.S. only the SIM, not the services. Apparently, I was supposed to call some cust care number for so called "address verification"! 7. Midnight 12 O'clock when the airtel sim was activated, I dialed the customer care number. After a good wait of 45 to 60 mins, your executives cared to answer me, proceed with verification etc. Services was finally enabled next day morning! 8. Barely 5 or 6 days had passed, when my outgoing and Internet was blocked! And when I called customer care for reason, to my surprise it was - "Address verification failed". The executive agreed that the status reflected in system is incorrect, yet he tried to coerce me to visit Airtel store to re-submit the documents and go through the entire verification process once again! The executive however, failed to convince me why I should be doing so instead of the backend team correcting the flaws in the airtel system update process. As per what I understood, the executives cannot do much about it in terms of escalations etc. What a pity! 9. I went to the airtel store anyway. And as expected, these guys came up with a new story : "The address had to be verified for both the addresses that I mentioned in form." Nobody ever called me for the other address verification in the first place! After some rounds of arguments, these guys promised the services would be restored by next day. 10. And it did! It was like winning some battle, and I was barely satisfied; until today when I had to call the customer care once again for some info. And guess what news I got instead : Their system says, my number state is - Pending for suspension since Oct 7. Upon pressing the executive a little more, he checked and said that the status for my residence address verification is showing "completed successfully". Ironically, my number is still pending for suspension! Now, would you care to answer some queries : 1. Do you even have a proper "Definition of Done (DoD)" for address verification process? If so, why is your entire crew not "consistently" aware of it? And by crew, I mean : The backend team, the customer care team and Airtel store folks! 2. If some status is wrong in your system, why do you expect the customer to undergo the entire process again instead of correcting the flaw in your own system? 3. When you do not, under any circumstances, start services in an airtel postpaid sim, without address verification being completed successfully - how is it reasonably possible for status to suddenly change to "address verification rejected" after the services has been started? 4. How can the status of my residence address verification show, in your system, as "successfully completed" while at the same time, my number be pending for suspension? Is your backend system run by a bunch o[censored]nprofessionals who change the status whimsically? 5. If you must know, this sim is under CUG plan. Which means, I am a working professional. Do you even understand the impact an end customer like me has when you whimsically stop, suspend or block the services? That too without any decency of atleast informing the customer in advance! Do you have any idea how many important calls I failed to answer back - because your system updated my number status as "address verification failed"? And for no fault of my own! 6. If you must also know, I don't have an alternate local number. I stay alone. What if I have to make an emergency call at some ungodly hour? Do you have any idea on how you might be playing with people's lives? Some suggestions (if you care) : 1. Revamp your address verification process. Educate your entire crew on the same with "consistent" information. 2. Have the decency to inform the consumer that you are going to disable the services so that they are better prepared for emergency situations. 3. Play "your call is imp to us" a little less, and act on it a little more! What takes customer care 45 mins to answer a call? 4. If you are so intent to make us unnecessarily visit "airtel stores" every now and then, arrange for complimentary beer and snacks. I won't mind wasting my time there then. 5. When people complain, take it seriously. Have someone contact customer back to check on what's going. I guess, I've written enough. I'd be forwarding a copy of this mail to consumer forums. I'd definitely like to have an on call meeting - if you wish so. P. S.: Your 4G services may be the best as you claim in advertisements (not sure, because you keep suspending my number and I haven't really got a peaceful chance to experience it!); but your customer services definitely isn't! Unfortunately, I have to stay with this for another 2 months or so before switching back to other network provider!